Quest Frankston on the Bay

Hotels
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Quest Apartment Hotels
8.2 (1171 reviews)
435 Nepean Highway , Frankston , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location is great
Spacious rooms
Cons:
Cleanliness issues
Confusing amenities

Categories

Cleanliness
6.94
Reviews indicate issues with cleanliness and dirtiness in rooms.
Service
9.41
Staff were described as pleasant, indicating good service overall.
Location
9.45
Many reviews praised the location, noting its convenience and proximity to attractions.
Room Quality
7.9
Rooms reported as spacious but had several issues such as comfort and noise.
Amenities
7.43
Basic amenities were available, but the lack of certain facilities was a common concern.
Value for Money
8.39
While prices are reasonable, several guests felt that the quality did not match expectations.
Food and Beverage
7.44
Limited on-site food options noted; bar was closed during the stay.
Overall Experience
8.61
Mixed reviews overall; decent stay but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:19

Property Description

Prime Location in Frankston
Situated in the heart of the Frankston restaurant precinct and a mere 200 meters from the beach, Quest Frankston on the Bay offers the perfect blend of convenience and relaxation.

Top-Notch Amenities
Experience a stay like no other with access to a fitness centre to keep up with your workout routine, a sun terrace equipped with BBQ facilities for delightful outdoor gatherings, and a conference centre for your business needs.

Fully Equipped Self-Contained Accommodation
Each air-conditioned apartment is thoughtfully designed with a seating area, work desk, and a flat-screen TV. The kitchen facilities include a refrigerator, microwave, oven, and stove, providing you with all the comforts of home.

Ready to experience the best of Frankston? Book your stay at Quest Frankston on the Bay now!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 35 per day.

Location

Guest Reviews

8.2
Based on 1171 reviews
Cleanliness: 6.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 8.61
H
Heena • couple • au
8
2026-05-23 • via Nuitee
W
Wayne • couple • au
10
2026-05-23 • via Nuitee
G
gurpreet singh • solo_traveller • au
9
2026-05-23 • via Nuitee
R
Rochell • solo_traveller • au
10
2026-05-23 • via Nuitee
B
Ben • couple • au
1
2026-05-21 • via Nuitee
C
Crystal • couple • au
9
Great location
Pros:

It was very close to the concert we were going to, and some local food spots and bars, as well as the train station.

Cons:

The shower wasn’t hot enough is the only “complaint”. It’s not cold but we definitely wanted it a little bit warmer

2026-05-21 • via Nuitee
M
Mia • couple • au
3
Overpriced and unclean
Pros:

Good location

Cons:

Cockroach infestation. Outdoor area was dirty. Not worth paying for a balcony or view.

2026-05-18 • via Nuitee
S
Shane • couple • au
10
2026-05-17 • via Nuitee
J
Jo-Anne • solo_traveller • au
8
Pros:

Convenient location

Cons:

Laundry facilities- some machines didn't work or stopped part way through a cycle with an error message.
Safe didn't work
Servicing of room was average. Fresh towels left on bed, old towels left in bathroom.

2026-05-11 • via Nuitee
L
Lisa • couple • au
10
2026-05-09 • via Nuitee
K
Karen • couple • au
9
2026-05-08 • via Nuitee
B
Bohdi • solo_traveller • au
8
2026-05-08 • via Nuitee
R
Reena • solo_traveller • au
8
2026-05-08 • via Nuitee
A
Ada • solo_traveller • au
10
2026-05-07 • via Nuitee
L
Leesasm • family_with_children • au
7
Clean and Convenient accommodation, location is walking distance to everything. Parking is expensive
Cons:

Parking cost is very high

2026-05-06 • via Nuitee
P
pammK9255MF • Family
2
If no-where near enough is good enough, this accommodation is for you
Pros:

In an emergency to drive from regional Victoria to Frankston where my husband was taken by ambulance, I apparently got the last room left at Quest on the bay to accommodate my 2 adult daughters and myself. Upon our return from hospital tired and upset, only one daughter had a very short, sharp only just luke warm shower and my other daughter and myself could not have one! The water was cold! I called reception straight away, but no maintenance there. Next morning the water was only just luke warm. At no stage was the cold tap turned on at all. My daughters had to share a bed which sank in the middle. My bed was ok. The floor was sticky so had to wear shoes. Only god knows what the stuff was on the blockout blinds. The windows are paper thin and could hear nightclub patrons yelling loud until 12.00am. The TV was not watchable. Constant pixelation - electrical interference?? The kettle and toaster had dirty finger marks all over them. Watch out for the chair sitting near the lift, has a huge blood/urine stain on the sunkin seat! 4 star... NO WAY. that nightmare room cost me $584.60 for one night. Had to boil the kettle to have a wash!. I was ripped blind. There are no words to describe the experience we had. Needless to say the rest of our stay was NOT at Quest. The Manager was made aware of the issues, as upon checkout the receptionist said we had a complaint, but obviously 5 days later fell on deaf ears. The full cost was debited from my credit card with surcharge. Never, ever, again Quest.

2026-05-05 • via Tripadvisor
D
Daniel • couple • au
2
Pros:

Location was great and front of house was friendly and efficient

Cons:

Black mould in bathrooms, hair all over floor, dirty counter tops and kitchen very dissapointing when given the price.
Gave hotel a chance to rectify but couldn't facilitate a move of rooms.

2026-05-05 • via Nuitee
P
Paula • solo_traveller • au
10
Super
Pros:

Friendly staff. Great clean and large room. Handy location - could walk everywhere.

2026-05-05 • via Nuitee
S
Schmidt • solo_traveller • au
2
Gave out a room that was unacceptable
Pros:

Kitchenette, great cleaning staff

Cons:

I was given probably the worst room in the whole building, right behind the three lifts. From 4.30am these lifts would start and it sounded like a distant train or thunder going through the bedroom. I had to sleep with ear plugs and uncomfortable ear muffs on top to get some sleep. This was really annoying as I needed to be rested for the important training I was attending. I did complain after the first night and was then offered a different room, but this room should have never been allocated in the first place to anyone. I never sleep well the first night in a new location, so changing rooms and having another first night was no option for me. A refund was denied by the manager days later (I had contacted him straight away). Not happy at all. I know colleagues at mine were allocated great rooms and slept well.

2026-05-05 • via Nuitee
D
damianb8888 • NONE • Adelaide, Greater Adelaide, South Australia
10
Clean property well located great staff
Pros:

An overnight stay was very enjoyable, very pleasant and helpful checkin and checkout staff, our room was spacious enough and clean, walking distance to food, shops, pub and beach.

2026-05-04 • via Tripadvisor