Quest Frankston on the Bay

Hotels
Quest Apartment Hotels
8.2 (1182 reviews)
435 Nepean Highway , Frankston , au

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location is great
Spacious rooms
Cons:
Cleanliness issues
Confusing amenities

Categories

Cleanliness
6.94
Reviews indicate issues with cleanliness and dirtiness in rooms.
Service
9.41
Staff were described as pleasant, indicating good service overall.
Location
9.45
Many reviews praised the location, noting its convenience and proximity to attractions.
Room Quality
7.9
Rooms reported as spacious but had several issues such as comfort and noise.
Amenities
7.43
Basic amenities were available, but the lack of certain facilities was a common concern.
Value for Money
8.39
While prices are reasonable, several guests felt that the quality did not match expectations.
Food and Beverage
7.44
Limited on-site food options noted; bar was closed during the stay.
Overall Experience
8.61
Mixed reviews overall; decent stay but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:19

Property Description

Prime Location in Frankston
Situated in the heart of the Frankston restaurant precinct and a mere 200 meters from the beach, Quest Frankston on the Bay offers the perfect blend of convenience and relaxation.

Top-Notch Amenities
Experience a stay like no other with access to a fitness centre to keep up with your workout routine, a sun terrace equipped with BBQ facilities for delightful outdoor gatherings, and a conference centre for your business needs.

Fully Equipped Self-Contained Accommodation
Each air-conditioned apartment is thoughtfully designed with a seating area, work desk, and a flat-screen TV. The kitchen facilities include a refrigerator, microwave, oven, and stove, providing you with all the comforts of home.

Ready to experience the best of Frankston? Book your stay at Quest Frankston on the Bay now!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 35 per day.

Location

Guest Reviews

8.2
Based on 1182 reviews
Cleanliness: 6.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 8.61
K
Kerryn couple au
9
2026-06-06 via Nuitee
A
Adelaide solo_traveller au
5
Check in staff was not friendly. I also called shortly after check in for some instant coffee as my room only had decalf
Pros:

Location was convenient

Cons:

The bond for one night pre paid stay is exorbitant for the location.

2026-06-06 via Nuitee
J
James solo_traveller au
1
Pros:

Nothing

Cons:

Booked wrong day and they said they would refund me but never did. Quick to take money though wouldnt assist in helping. Manager is very rude and bad for your bussiness

2026-06-03 via Nuitee
K
kennetharmour NONE
10
Quest stay
Pros:

Great customer service very friendly staff and close to the shopping centre also got the use of the facilities gym and tea and coffee and the food from the restaurants is tremendous

2026-06-02 via Tripadvisor
L
lemonadestand2 NONE
2
Double charged for room during stay
Pros:

If you're double charged, they may not refund you right away so please check your credit card statements after your stay to ensure you're refunded the correct amount.

2026-06-02 via Tripadvisor
I
Itab couple au
6
2026-06-01 via Nuitee
G
Greg couple au
10
2026-06-01 via Nuitee
T
Trevor J Davis couple au
8
Comfortable, clean accommodation
Pros:

Very clean accommodation. Close to restaurants.

Cons:

Car park too expensive.

2026-05-31 via Nuitee
S
Sam couple au
9
2026-05-30 via Nuitee
R
Renee couple au
10
Pros:

Great spot

2026-05-28 via Nuitee
J
Jamie solo_traveller au
6
Pros:

clean room with all usual facilities

Cons:

large living area room but small bedroom couldn't get to the wardrobe as bed too close

2026-05-25 via Nuitee
W
Wayne couple au
10
2026-05-23 via Nuitee
R
Rochell solo_traveller au
10
2026-05-23 via Nuitee
H
Heena couple au
8
2026-05-23 via Nuitee
G
gurpreet singh solo_traveller au
9
2026-05-23 via Nuitee
B
Ben couple au
1
2026-05-21 via Nuitee
C
Crystal couple au
9
Great location
Pros:

It was very close to the concert we were going to, and some local food spots and bars, as well as the train station.

Cons:

The shower wasn’t hot enough is the only “complaint”. It’s not cold but we definitely wanted it a little bit warmer

2026-05-21 via Nuitee
C
capchapman NONE
10
Great beach access and central location
Pros:

We stayed for medical appointments nearby on multiple occasions with my service dog. Excellent staff and a great location central to everything. Great for a beach walk. Restaurants downstairs are top quality too. Always return there. Highly recommended

2026-05-20 via Tripadvisor
M
Mia couple au
3
Overpriced and unclean
Pros:

Good location

Cons:

Cockroach infestation. Outdoor area was dirty. Not worth paying for a balcony or view.

2026-05-18 via Nuitee
S
Shane couple au
10
2026-05-17 via Nuitee