Hanoi Royal Palace Hotel 2

Hotels
9.6 (1329 reviews)
95 Hang Bong Street , Hanoi , vn

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Noise issues
Price concerns

Categories

Cleanliness
8.86
The hotel was clean and tidy as noted in several reviews, but concerns about noise and issues in some descriptions suggest a need for a slight reduction.
Service
10
The staff received consistent praise for being friendly and helpful across multiple reviews, indicating excellent service.
Location
10
Frequent mentions of the great location highlight its convenience and accessibility to attractions.
Room Quality
9.36
Rooms are generally described as clean and adequate, but some minor issues were hinted at, justifying a slightly lower score.
Amenities
9.36
Basic amenities were found to be satisfactory, although not standout, thus a mid-level rating.
Value for Money
9.86
Most reviews suggest a good experience for the price, though some guests felt it was overpriced.
Food and Beverage
9.36
Breakfast was mentioned positively, however, there were mentions of dissatisfaction in one review.
Overall Experience
10
The general consensus from guests is a highly positive experience with the hotel and its surroundings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:42

Property Description

Modern Rooms with Free Wi-Fi
Hanoi Royal Palace Hotel 2 offers a range of modern rooms equipped with complimentary Wi-Fi, ensuring you stay connected throughout your visit. The air-conditioned rooms feature amenities such as a flat-screen cable TV, desk, and seating area for your comfort. Some rooms even boast a relaxing bathtub for added luxury.

Convenient Location and Services
Situated just a short walk from Hoan Kiem Lake and Tran Quy Cap Train Station, our hotel provides easy access to popular attractions. Take advantage of our 24-hour reception, tour desk for arranging activities, and services like airport pick-up and laundry. Plus, with an ATM right outside, your convenience is our priority.

Delicious Dining Options
Indulge in a hearty breakfast at our 24-hour restaurant, offering a variety of dishes from eggs to Vietnamese cuisine. Craving a snack or a drink? Head to the bar for a selection of beverages and light bites. Our culinary offerings cater to all tastes, ensuring a satisfying stay.

Experience comfort, convenience, and culinary delights at Hanoi Royal Palace Hotel 2 - book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for VND 230,000 per person per night when using an available extra bed.
    Children from 6 years old to 17 years old stay for VND 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1329 reviews
Cleanliness: 8.86
Service: 10
Location: 10
Room Quality: 9.36
Amenities: 9.36
Value for Money: 9.86
Food and Beverage: 9.36
Overall Experience: 10
D
dineshks2015 • Couples • Glasgow, Scotland
2
AVOID HANOI ROYAL PALACE HOTEL 2
Pros:

I recently stayed at this hotel in March 2026 after booking through a popular Hotel booking platform website, and I feel compelled to warn others that the listing is completely misleading.

The photographs and descriptions presented online bear little resemblance to the actual condition of the hotel. The images appear heavily edited and possibly photoshopped, giving the impression of a modern, well-maintained four-star property. In reality, the hotel is in a poor and neglected state barely meeting a TWO STAR HOTEL standard.

The room I was given was entirely substandard. It was not properly cleaned, with visible signs of dirt and general lack of upkeep. The furnishings were old and worn, and the windows were rusted and even broken in places. The bathroom was particularly disappointing — the toilet flush did not work properly, the rain shower was non-functional, and the handheld shower had extremely low water pressure, making it barely usable and black fungus in the shower area.

Breakfast was equally unacceptable. There was a very limited selection, unclean tables, only 5 or 6 tables available and with with basic items missing — no butter was available, and the jam provided appeared old and of very poor quality, resembling little more than sugar. This falls far below even basic expectations, let alone those of a hotel claiming a four-star luxury rating. TWO STAR AT MOST.

Another major issue is accessibility: the lift is only available from the second floor, which is highly inconvenient and completely inappropriate for a hotel advertised at this level.

Overall, I would struggle to rate this hotel even TWO stars, let alone the four-star “Luxury VIP Access” status it is advertised with all major hotel booking websites. The discrepancy between what is marketed and what is delivered is unacceptable.

I strongly advise potential guests to look elsewhere, as this experience was extremely disappointing and far below standard.

The only saving grace is the staff as they are very helpful but unfortunately cannot possibly make up for the immense shortcomings of this hotel.

Please stay away from this hotel.

It is fine if you are expecting a 2 star hotel

2026-04-03 • via Tripadvisor
J
Journey38707523481 • Couples
10
We booked this hotel last minute and were pleasantly surprised.
Pros:

The room was much nicer than we expected for the price. Clean, bright and with a great city view. The breakfast buffet was also really good before heading out for the day. Mimi helped us plan some activities and was super friendly.

2026-04-02 • via Tripadvisor
5
538nayelig • Family
10
We had a delightful stay at Hanoi Royal Palace Hotel 2.
Pros:

The hotel is charming and well located in the heart of the Old Quarter. Our room had a balcony overlooking the street which we enjoyed very much. The staff were professional and attentive. Mimi in particular was wonderful and made sure we were comfortable during our stay.

2026-04-01 • via Tripadvisor
D
Dream67912896403 • Couples
10
Great little hotel in a fantastic location.
Pros:

Everything felt newly renovated and very well maintained. My room had a comfortable bed and a nice view of the Old Quarter. The breakfast buffet was fresh and varied each day. Mimi was extremely helpful and always had a smile. She helped me organize a day trip and gave useful local tips.

2026-03-30 • via Tripadvisor
A
Andrea • family_with_children • de
10
This place surprised me in a good way.
2026-03-28 • via Nuitee
S
Sandrine • couple • fr
10
2026-03-28 • via Nuitee
W
WANDA • family_with_children • za
10
2026-03-28 • via Nuitee
V
Vidya • solo_traveller • au
10
2026-03-28 • via Nuitee
C
Chadwick • family_with_children • gb
8
2026-03-27 • via Nuitee
S
Steve • couple • gb
10
2026-03-26 • via Nuitee
E
Emma • couple • gb
10
2026-03-26 • via Nuitee
G
Greg • couple • jp
10
Clean room, friendly staff, and good location. Very satisfied.
2026-03-26 • via Nuitee
S
Sandrine • couple • fr
10
2026-03-26 • via Nuitee
K
Kath • couple • nz
10
2026-03-25 • via Nuitee
S
Simon • family_with_children • ca
10
2026-03-25 • via Nuitee
A
Andrea • couple • de
10
2026-03-25 • via Nuitee
Z
ZONGBAO • couple • cn
10
2026-03-25 • via Nuitee
J
Jakob • couple • de
10
I had a wonderful stay at this hotel.
Pros:

The room was clean, spacious, and very comfortable. The staff were incredibly friendly and always ready to help. The location is also perfect, close to many attractions and restaurants. I would definitely come back again!

2026-03-25 • via Nuitee
D
David • couple • gb
10
2026-03-23 • via Nuitee
V
Valérie • solo_traveller • be
10
2026-03-23 • via Nuitee