Hilton Mexico City Santa Fe

Hotels
Hilton Hotels & Resorts
9 (253 reviews)
Antonio Dovali Jaime, 70 , Mexico City , mx

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Overall good experience
Cons:
Cleanliness issues
Difficulty in reaching location
Room amenities not up to standard

Categories

Cleanliness
8.46
Several reviews mentioned issues with cleanliness including dirty bathrooms and presence of cockroaches.
Service
9.93
Generally positive sentiments about service, with specific praise for staff friendliness and customer service.
Location
9.47
The location is good, but some reviews mentioned it being difficult to reach without a car.
Room Quality
8.42
Room quality varied; some reported noise issues and malfunctioning amenities.
Amenities
8.95
Amenities were basic, with some reviews mentioning the lack of certain expected hotel standard items.
Value for Money
9.41
Mixed sentiments; some felt it provided good value, others critical of lack of certain amenities.
Food and Beverage
7.96
General dissatisfaction with breakfast and missing items in the restaurant offerings.
Overall Experience
9.43
Overall impressions were mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:56

Property Description

Luxurious Accommodations
Experience elegance and comfort in our luxurious rooms and suites featuring modern amenities such as flat-screen TVs, minibars, and ergonomic workspaces.

Dining Options
Indulge in a culinary journey at our hotel's restaurant or explore the diverse dining options in the vibrant district of Santa Fe, offering Italian, Asian, and seafood cuisines.

Business and Leisure Facilities
Whether you're here for work or relaxation, take advantage of our fully equipped gym, outdoor pool, business center, and concierge services for a seamless stay.

Book your stay at Hilton Santa Fe now and elevate your travel experience with us!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

9
Based on 253 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 7.96
Overall Experience: 9.43
V
Valentina couple co
10
Maravilloso
Pros:

Las instalaciones

Cons:

Todo me gustó

2026-02-14 via Nuitee
V
Valentina couple co
10
Maravilloso
Pros:

Me gustó todo

Cons:

Todo me gustó

2026-02-14 via Nuitee
M
Marina_Il solo_traveller ua
8
2026-01-25 via Nuitee
V
Verônica solo_traveller br
6
2026-01-22 via Nuitee
L
Leonardo couple mx
1
La peor atención, limpieza y estancia
Pros:

Hice check in, subí al cuarto y estaba sucio el baño. No tenían Netflix no tenían ni para rentar películas. Llame para cancelar y que me devolvieran el dinero por qué claramente no me hospede en el hotel. Me cambié al Westin y me tuvieron 20 minutos en línea y me colgaron el teléfono. No estuve más de 5 minutos en el hotel, no me querían dar ni wifi.

Cons:

Hice check in, subí al cuarto y estaba sucio el baño. No tenían Netflix no tenían ni para rentar películas. Llame para cancelar y que me devolvieran el dinero por qué claramente no me hospede en el hotel. Me cambié al Westin y me tuvieron 20 minutos en línea y me colgaron el teléfono. No estuve más de 5 minutos en el hotel, no me querían dar ni wifi.

2026-01-20 via Nuitee
C
Carolina couple mx
8
BOOKING MUY TRAMPOSO Y MUY MAL
Pros:

Me molesta MUCHO la trampa de BOOKING de ofertar una habitación con desayuno y al llegar al hotel no ser válida

Cons:

La trampa de booking, pensar q es una plataforma con letras chiquitas y POCO confiable

2026-01-19 via Nuitee
J
Jacqueline family_with_children mx
10
2026-01-19 via Nuitee
E
Emilio solo_traveller pe
8
2026-01-19 via Nuitee
L
Lucy couple gb
10
2026-01-02 via Nuitee
V
Viviana couple mx
9
Pros:

Very comfortable and clean

Cons:

It is quite difficult to reach without a car

2026-01-02 via Nuitee
S
STELLA couple pa
10
Comodidad y tranquilidad
Pros:

Muy acogedor. Cómodo y limpio

Cons:

Nada

2026-01-02 via Nuitee
J
Juan Francisco solo_traveller mx
9
Una estancia plácida.
Pros:

La sensación de tranquilidad desde el ingreso al Lobby, sumado a lo silencioso de las habitaciones y la amabilidad de todo el personal. es excelente. Definitivamente, me hospedaría de nuevo ahí.

Cons:

El desayuno. Es bueno, pero podría mejorar.

2025-12-31 via Nuitee
L
LOURDES YOLANDA couple mx
8
Simple y ordenado. Buena atención.
Pros:

La atención del personal, el espejo de maquillaje, las botellitas de agua de cortesía. La comida en el restaurante. La decoración del lobby.

Cons:

La señalización para llegar confunde. Debiera ser más precisa al indicar exactamente dónde entrar con el auto. Que no haya un solo contacto con puerto usb para cargar el teléfono. La tv muy complicada de manejar, nada intuitivo el control. La habitación muy ruidosa.

2025-12-26 via Nuitee
C
CARLOS couple mx
10
Pros:

La alberca, la atención, la habitación no tanto y menos que el aire no servía y nunca sirvió, a pesar de los reportes

Cons:

El aire

2025-12-17 via Nuitee
P
Pablo couple mx
1
Prefiero el holiday inn
Pros:

Pesimo servicio

Cons:

La gente de recepcion es grosera

2025-12-16 via Nuitee
C
Carla solo_traveller br
9
2025-12-07 via Nuitee
M
Maurice solo_traveller fr
5
Voyage d’affaires
Pros:

La tranquillité

Cons:

Trop loin du centre ville

2025-12-04 via Nuitee
R
RICARDO G solo_traveller mx
9
Good experience
Pros:

Location and design

Cons:

Breakfast not included

2025-11-26 via Nuitee
W
Winy family_with_children co
10
Excelente
Pros:

Todo

2025-11-19 via Nuitee
R
Robson couple br
9
2025-11-16 via Nuitee