Facilities

Free WiFi
24-hour front desk
Designated smoking area
Concierge service
Elevator
Safe-deposit box at front desk
Wheelchair accessible parking
Free self parking
Banquet hall
Wheelchair-accessible public washroom
See all facilities

Review Highlights

Pros:
Historical charm
Great staff
Beautiful location
Cons:
Room discomfort
Inadequate amenities

Categories

Cleanliness
8.44
Some reviews mentioned cleanliness, but one noted issues with room comfort and AC noise.
Service
10
The staff was frequently described as great, friendly, and professional.
Location
10
The hotel location was praised as perfect for events and safe to walk around.
Room Quality
7.91
Reviews indicated that some rooms lacked basic comfort and had maintenance issues.
Amenities
9.45
Generally acceptable, though one review cited a lack of basic amenities in the room.
Value for Money
9.4
The value was questioned due to the comfort levels for the price.
Food and Beverage
10
Not mentioned specifically, but implied quality due to the overall experience.
Overall Experience
10
Many reviews expressed enjoyment and recommend the hotel highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:54

Property Description

Discover the charm of The Gadsden Hotel, your ideal retreat in Douglas!

Convenient Amenities
Take advantage of our complimentary wireless internet and concierge services, ensuring a pleasant stay. Our 24-hour front desk is here to assist with anything you need, while our onsite banquet hall offers the perfect venue for events.

Dining Options
Savor delectable meals at our onsite restaurant or grab a quick snack from our cozy coffee shop/cafe. Unwind with your favorite drink at the bar/lounge to wrap up your day beautifully.

Comfortable Rooms
Experience ultimate relaxation in one of our 22 air-conditioned rooms featuring Smart televisions and complimentary toiletries. With daily housekeeping and thoughtful conveniences like desks and ceiling fans, you’ll feel right at home.

Book your stay with us at The Gadsden Hotel today and create unforgettable memories!

Important information:

  • Alcohol is not permitted at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9.4
Based on 109 reviews
Cleanliness: 8.44
Service: 10
Location: 10
Room Quality: 7.91
Amenities: 9.45
Value for Money: 9.4
Food and Beverage: 10
Overall Experience: 10
A
Arthur • solo_traveller • us
1
There was no stay, had to get a different hotel, after we drove over 300 miles to get there.
Pros:

We arrived on April 23 2026 around 1;00 and was told they didn't have us booked. We showed them our paper work and verification JYUK3Q and they said they didn't have a room for us.

Cons:

We didn't like they didn't have our reservation.

2026-04-30 • via Nuitee
D
Don • couple • us
8
Great except for…shower
Pros:

Location. History. Lobby

Cons:

Shower didn’t work.

2026-04-19 • via Nuitee
S
Scott • solo_traveller • us
6
2026-04-13 • via Nuitee
C
Cindy • couple • us
10
Pros:

The bartender was awsome... very friendly and good at his job.. the girl that checked us in was awsome too.. very nice and helped us up the elevator ... we loved it there

2026-04-01 • via Nuitee
E
Eppard • couple • us
10
2026-03-30 • via Nuitee
A
Anitilose • family_with_children • us
6
ok
Pros:

The history of the property is really special, and I loved the unique details throughout the hotel. The lobby area was beautiful, and the rooftop was especially nice—it was a great spot to relax and enjoy the atmosphere.

Cons:

We had a mixed experience during our stay. Unfortunately, cleanliness was an issue, there was an area behind the toilet that had not been cleaned, and we found hair in the blankets stored in the closet. I understand that some wear and staining can happen across properties, but basic cleanliness is very important.

The service also varied. The two young ladies at the front desk were quite short with us and didn’t come across as welcoming, which impacted our overall experience. However, the older woman who assisted us during checkout was very kind and pleasant, and we appreciated her hospitality.

This hotel has such a rich history and charm, and with improved attention to cleanliness and more consistent customer service, it could truly provide a much better guest experience.

2026-03-30 • via Nuitee
T
tessin • couple • us
9
We loved it and will be back!
Pros:

The attention and retention to the details of an Historic Hotel. Beautifully cared for.
The bar was wonderful as was the bartender.

Cons:

The only thing was the bed was just a bit too soft.

2026-03-22 • via Nuitee
M
Michelle • couple • mx
8
2026-03-05 • via Nuitee
E
Elizabeth • extended_group • us
9
2026-03-02 • via Nuitee
R
Ramon • couple • us
4
2026-03-02 • via Nuitee
L
Lesvia • extended_group • us
10
2026-02-26 • via Nuitee
R
Richard • solo_traveller • us
9
Clean, comfortable and friendly stay at a classic hotel
Pros:

I always enjoy staying here. It's a clean and reasonably well-maintained old hotel. Douglas is a friendly and very walkable town, and the hotel is in the heart of it. The desk clerks and cleaning people are attentive and friendly. The bar and restaurant staff go out of their way. I appreciated the complimentary k-cup coffee machine in the hall, for a decent cup of coffee whenever. The wifi is fast and reliable. There are so many places to spend time in the hotel other than the room: There's a great patio with plenty of shaded seating and tables overlooking Douglas' main street. There's a beautiful and welcoming lobby with plenty of seating. The bar has a tap room feel and it's just as popular with locals as guests. The dining room is also obviously popular with locals. The Gadsen is an all-around great value.

Cons:

This is minor, but tap water in the hotel tastes like what you would expect from an old building. It would have been great if the hotel provided options other than the small, wasteful bottles of water available at the desk. Maybe provide a gallon of water in the rooms, make gallon bottles of water available for purchase, or place a water cooler in the hall?

2026-02-26 • via Nuitee
R
Richard • solo_traveller • us
9
Clean, comfortable, friendly
Pros:

I always enjoy staying at the Gadsen. Clean, comfortable and friendly stay in a reasonably well maintained classic hotel in the heart of walkable Douglas. Desk, cleaning, bar and restaurant staff all go the extra mile.

Cons:

The tap water tastes as you'd expect from an old building. Bring a gallon of water if you don't want to buy small bottles at the desk.

2026-02-26 • via Nuitee
E
Erica • couple • us
10
Pros:

Beautiful property, old timey hotel with modern features. Clean location overall. Staff were very friendly and helpful. Snack bar and mini cafe/bar available to satisfy those cravings.

Ps. There is steaming hot water when showering :)

2026-02-26 • via Nuitee
D
Dale • solo_traveller • us
8
2026-02-25 • via Nuitee
A
A Wilderness Retreat • couple • us
4
Nice place-VERY EXPENSIVE, desperately needs a plumber!!
Pros:

Beautiful surroundings-Marble and hardwood everywhere! Much interesting history! Shower KNOB WAS STRIPPED, and had been that way for some time! Phone to the desk would not work so had to get dressed and go downstairs to speak to anyone! Water would NOT WARM UP (ice cold) for as long as 20 minutes of steady running!

Cons:

I liked the old building charm and the old elevator Couldn’t give any r enumeration because it was booked through Bookings!? I questioned that!??

2026-02-14 • via Nuitee
J
Joachim • couple • de
5
Tolles Hotel in schlechtem Zustand
Pros:

Das Hotel ist ein altes Grand Hotel und völlig anders als andere amerikanische Hotels mit einer großen Empfangshalle, einer großen Treppe, Säulen, Stuck, Bleiglasfenstern…

Cons:

Das Hotel braucht dringend eine grundlegende Renovierung, denn aufgrund des Alters des Hotels ist vieles in einen sehr schlechten Zustand. So fallen z.B. die Fensterscheiben fast aus den verrotteten Rahmen. Einen Schallschutz in den Räumen zur Hauptstraße hin gibt es nicht.

2026-02-09 • via Nuitee
J
John • couple • us
10
2026-01-28 • via Nuitee
F
Fernando • couple • us
10
2026-01-26 • via Nuitee
R
Randall • extended_group • us
10
Pros:

The restaurant

2026-01-23 • via Nuitee