Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Historic, well-preserved property and unique details
Excellent location in walkable Douglas
Strong bar and bartender; popular with locals
Attractive lobby, rooftop and patio spaces
Fast, reliable Wi‑Fi and complimentary K-Cup coffee
Snack bar / mini cafe available
Generally friendly and helpful staff (many reports)
Good overall value
Cons:
At least one guest experienced a missing reservation/no room at check-in
Room cleanliness issues noted (hair in blankets, unclean area behind toilet)
Inconsistent front-desk service — some staff were short
Occasional room problems: shower issues reported
Tap water taste from an older building
Bed reported as too soft by some guests

Categories

Cleanliness
7.4
Mixed reports: several guests praised overall cleanliness, but specific room issues were noted (hair in blankets, unclean area behind the toilet) so cleanliness is below the property's other strengths.
Service
8.8
Generally strong service in bar and restaurant (bartender singled out), helpful housekeeping and some friendly desk clerks; however, inconsistent front-desk interactions and a serious check-in/reservation failure were reported — overall service is good but uneven.
Location
9.5
Consistently praised: historic, central location in walkable Douglas with attractive lobby, rooftop and patio areas — location is a clear high point.
Room Quality
8.1
Rooms are described as clean and well-maintained overall, but some guests reported a bed that was too soft and occasional shower issues; generally solid but with a few room-specific negatives.
Amenities
9.2
Strong amenities: popular bar/tap room, patio/rooftop, complimentary K-Cup station, fast reliable Wi‑Fi, snack bar and mini cafe — amenities are a major positive.
Value for Money
8.6
Multiple guests called the property a great value given its historic character, location and service — good value overall.
Food and Beverage
9.3
Very positive: bartender and bar staff praised, dining room popular with locals and guests; F&B offerings and service are standout features.
Overall Experience
8.7
Overall positive experience driven by historic charm, location, amenities and strong F&B, but tempered by isolated yet impactful negatives (reservation failure, variable front-desk interactions and some cleanliness issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:27

Property Description

Luxurious Accommodation
The Gadsden Hotel in Douglas offers a 3-star experience with air-conditioned rooms featuring free WiFi. Each room is equipped with a desk, flat-screen TV, and complimentary toiletries, ensuring a comfortable stay for guests.

Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a delectable blend of American and Mexican cuisine. Guests can also request vegetarian, dairy-free, and vegan options, catering to a variety of dietary preferences.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and luggage storage during your stay at The Gadsden Hotel. Relax on the terrace or unwind at the bar, adding to the overall experience of your visit.

Experience luxury, convenience, and exceptional dining at The Gadsden Hotel. Book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: TUS

Location

Guest Reviews

8.7
Based on 259 reviews
Cleanliness: 7.4
Service: 8.8
Location: 9.5
Room Quality: 8.1
Amenities: 9.2
Value for Money: 8.6
Food and Beverage: 9.3
Overall Experience: 8.7
A
Arthur • solo_traveller • us
1
There was no stay, had to get a different hotel, after we drove over 300 miles to get there.
Pros:

We arrived on April 23 2026 around 1;00 and was told they didn't have us booked. We showed them our paper work and verification JYUK3Q and they said they didn't have a room for us.

Cons:

We didn't like they didn't have our reservation.

2026-04-30 • via Nuitee
D
Don • couple • us
8
Great except for…shower
Pros:

Location. History. Lobby

Cons:

Shower didn’t work.

2026-04-19 • via Nuitee
S
Scott • solo_traveller • us
6
2026-04-13 • via Nuitee
C
Cindy • couple • us
10
Pros:

The bartender was awsome... very friendly and good at his job.. the girl that checked us in was awsome too.. very nice and helped us up the elevator ... we loved it there

2026-04-01 • via Nuitee
E
Eppard • couple • us
10
2026-03-30 • via Nuitee
A
Anitilose • family_with_children • us
6
ok
Pros:

The history of the property is really special, and I loved the unique details throughout the hotel. The lobby area was beautiful, and the rooftop was especially nice—it was a great spot to relax and enjoy the atmosphere.

Cons:

We had a mixed experience during our stay. Unfortunately, cleanliness was an issue, there was an area behind the toilet that had not been cleaned, and we found hair in the blankets stored in the closet. I understand that some wear and staining can happen across properties, but basic cleanliness is very important.

The service also varied. The two young ladies at the front desk were quite short with us and didn’t come across as welcoming, which impacted our overall experience. However, the older woman who assisted us during checkout was very kind and pleasant, and we appreciated her hospitality.

This hotel has such a rich history and charm, and with improved attention to cleanliness and more consistent customer service, it could truly provide a much better guest experience.

2026-03-30 • via Nuitee
T
tessin • couple • us
9
We loved it and will be back!
Pros:

The attention and retention to the details of an Historic Hotel. Beautifully cared for.
The bar was wonderful as was the bartender.

Cons:

The only thing was the bed was just a bit too soft.

2026-03-22 • via Nuitee
M
Michelle • couple • mx
8
2026-03-05 • via Nuitee
E
Elizabeth • extended_group • us
9
2026-03-02 • via Nuitee
R
Ramon • couple • us
4
2026-03-02 • via Nuitee
L
Lesvia • extended_group • us
10
2026-02-26 • via Nuitee
R
Richard • solo_traveller • us
9
Clean, comfortable and friendly stay at a classic hotel
Pros:

I always enjoy staying here. It's a clean and reasonably well-maintained old hotel. Douglas is a friendly and very walkable town, and the hotel is in the heart of it. The desk clerks and cleaning people are attentive and friendly. The bar and restaurant staff go out of their way. I appreciated the complimentary k-cup coffee machine in the hall, for a decent cup of coffee whenever. The wifi is fast and reliable. There are so many places to spend time in the hotel other than the room: There's a great patio with plenty of shaded seating and tables overlooking Douglas' main street. There's a beautiful and welcoming lobby with plenty of seating. The bar has a tap room feel and it's just as popular with locals as guests. The dining room is also obviously popular with locals. The Gadsen is an all-around great value.

Cons:

This is minor, but tap water in the hotel tastes like what you would expect from an old building. It would have been great if the hotel provided options other than the small, wasteful bottles of water available at the desk. Maybe provide a gallon of water in the rooms, make gallon bottles of water available for purchase, or place a water cooler in the hall?

2026-02-26 • via Nuitee
R
Richard • solo_traveller • us
9
Clean, comfortable, friendly
Pros:

I always enjoy staying at the Gadsen. Clean, comfortable and friendly stay in a reasonably well maintained classic hotel in the heart of walkable Douglas. Desk, cleaning, bar and restaurant staff all go the extra mile.

Cons:

The tap water tastes as you'd expect from an old building. Bring a gallon of water if you don't want to buy small bottles at the desk.

2026-02-26 • via Nuitee
E
Erica • couple • us
10
Pros:

Beautiful property, old timey hotel with modern features. Clean location overall. Staff were very friendly and helpful. Snack bar and mini cafe/bar available to satisfy those cravings.

Ps. There is steaming hot water when showering :)

2026-02-26 • via Nuitee
D
Dale • solo_traveller • us
8
2026-02-25 • via Nuitee
A
A Wilderness Retreat • couple • us
4
Nice place-VERY EXPENSIVE, desperately needs a plumber!!
Pros:

Beautiful surroundings-Marble and hardwood everywhere! Much interesting history! Shower KNOB WAS STRIPPED, and had been that way for some time! Phone to the desk would not work so had to get dressed and go downstairs to speak to anyone! Water would NOT WARM UP (ice cold) for as long as 20 minutes of steady running!

Cons:

I liked the old building charm and the old elevator Couldn’t give any r enumeration because it was booked through Bookings!? I questioned that!??

2026-02-14 • via Nuitee
J
Joachim • couple • de
5
Tolles Hotel in schlechtem Zustand
Pros:

Das Hotel ist ein altes Grand Hotel und völlig anders als andere amerikanische Hotels mit einer großen Empfangshalle, einer großen Treppe, Säulen, Stuck, Bleiglasfenstern…

Cons:

Das Hotel braucht dringend eine grundlegende Renovierung, denn aufgrund des Alters des Hotels ist vieles in einen sehr schlechten Zustand. So fallen z.B. die Fensterscheiben fast aus den verrotteten Rahmen. Einen Schallschutz in den Räumen zur Hauptstraße hin gibt es nicht.

2026-02-09 • via Nuitee
J
John • couple • us
10
2026-01-28 • via Nuitee
F
Fernando • couple • us
10
2026-01-26 • via Nuitee
R
Randall • extended_group • us
10
Pros:

The restaurant

2026-01-23 • via Nuitee