Mai Charming Hotel and Spa

Hotels
8.5 (832 reviews)
29 Hang Bong , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Cons:
Room size issues
Cleanliness concerns

Categories

Cleanliness
8.08
Some complaints about room conditions, including pests.
Service
9.05
Staff received positive mentions for helpfulness and friendliness.
Location
9.09
Central location with easy access to attractions.
Room Quality
7.54
Rooms mentioned as small and some with hard beds.
Amenities
8.57
Spa and massage services available, well-regarded.
Value for Money
8.53
Convenient pricing for the location, despite some issues.
Food and Beverage
8.58
Standard quality for this hotel tier.
Overall Experience
8.55
Generally positive experience, with some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:48

Property Description

Prime Location near Hoan Kiem Lake and Water Puppet Theatre
Experience the convenience of staying just a 5-minute walk away from the iconic Hoan Kiem Lake and the renowned Water Puppet Theatre. Explore local attractions with ease during your stay at Mai Charming Boutique Hanoi.

Stylish Rooms and Dining Experience
Indulge in tastefully decorated rooms featuring modern interiors and unique wall paintings. Enjoy a buffet breakfast and a selection of Asian and Western dishes for lunch and dinner at the on-site restaurant. Unwind with cocktails, fine wine, and beer at the bar.

Convenient Amenities and Services
Take advantage of massage services, free Wi-Fi, and complimentary parking during your stay. The hotel also offers a business centre for your convenience, along with currency exchange, car rental services, and ticketing arrangements.

Book now to experience the charm and comfort of Mai Charming Boutique Hanoi.

Important information:

The property reserves the right to cancel any reservation should it believe the reservation is false, fraudulent or speculative.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 832 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
T
Thijs • family_with_children • nl
10
2026-03-14 • via Nuitee
L
loxodrome • solo_traveller • us
9
Pros:

Conveniently located near many resturants, shopping, and attractions.

Cons:

A bit noisy in evenings like all of Old Quarter.

2026-03-13 • via Nuitee
M
maor • couple • il
8
2026-03-13 • via Nuitee
Y
Yen • couple • vn
2
Pros:

Nhân viên thân thiện, vị trí tốt

Cons:

Phòng ngủ rất tệ, phòng của tôi bị nước từ phòng trên nhỏ xuống gây ra tiếng động suốt đêm, gần sáng tiếng nhân viên dọn phòng kéo đồ và nói chuyện lớn khiến gần như chúng tôi không thể ngủ được, mặc dù nhân viên và vị trí tốt nhưng chúng tôi không thể thoải mái khi thuê phòng mà không có giấc ngủ trọn vẹn!

2026-03-12 • via Nuitee
A
Alex0815 • family_with_children • de
8
Pros:

Ich war zunächst skeptisch, da das Zimmer kein Fenster hat. War jedoch dadurch schön ruhig in dem lauten Hanoi

2026-03-12 • via Nuitee
O
Oxana • solo_traveller • ru
7
Pros:

Хорошее расположение

Cons:

Комнаты требуют ремонта

2026-03-12 • via Nuitee
M
Mayur Vrajlal • family_with_children • in
1
Pros:

The location. That was about it.

Cons:

The room itself! The size of the room for 2 people was less than 6 m². No clear instructions from the reception for hot water switch! 1st day i had to take cold shower before i found out the switch.

2026-03-11 • via Nuitee
F
f • family_with_children • nl
8
Pros:

Was charming, friendly and helpfull. There was a kettle, good shower.

Cons:

There was no window in the room

2026-03-11 • via Nuitee
M
Martina • family_with_children • it
6
2026-03-11 • via Nuitee
J
Joseph • couple • it
10
Amazing stay!! Staff was amazing 🤩 it was raining as we were left we know umbrella but reception let us borrow it 🥹😉
Pros:

Amazing stay!! Staff really helpful 24/7!!

Cons:

Nothing

2026-03-10 • via Nuitee
N
NICOLAS • extended_group • fr
9
Pros:

Très bon hôtel, simple mais parfait.

2026-03-10 • via Nuitee
M
Marie • couple • fr
7
Hôtel très bien placé dans le centre d’Hanoï, idéal pour tout faire à pied. Notre chambre était sans fenêtre donc l’aéra
2026-03-09 • via Nuitee
M
Maciej • family_with_children • pl
9
2026-03-09 • via Nuitee
E
Elif • solo_traveller • my
10
2026-03-08 • via Nuitee
M
Melanie • couple • de
8
Pros:

Die Lage war super. Wir konnten alles zu Fuß erreichen was wir sehen wollten. Das Zimmer war sauber und die Größe ausreichend. Wir waren 2 Nächte dort.

Cons:

Es gab kein Fenster und die Ausstattung ist schon etwas in die Jahre gekommen auf den Bildern sieht es besser aus.

2026-03-07 • via Nuitee
D
David • family_with_children • nl
8
2026-03-07 • via Nuitee
A
Aaron • couple • ca
7
2026-03-07 • via Nuitee
C
christiane • solo_traveller • be
6
Je mets la note de 6 pour la netteté des finitions , sans fenêtre, bon pour une nuit , mais pas
Pros:

l' emplacement et le personnel agreable

Cons:

Pas de fenêtre dans la chambre et la chambre et salle de bain un peu vieillots

2026-03-05 • via Nuitee
V
Vo Duy • extended_group • vn
8
2026-03-02 • via Nuitee
T
Tatiana • family_with_children • ar
10
2026-03-02 • via Nuitee