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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Massage services
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Public transport tickets
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Spa/wellness center services
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Beauty Services
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Manicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Cooking class
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Health or beauty spa nearby
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Prime Location near Hoan Kiem Lake and Water Puppet Theatre
Experience the convenience of staying just a 5-minute walk away from the iconic Hoan Kiem Lake and the renowned Water Puppet Theatre. Explore local attractions with ease during your stay at Mai Charming Boutique Hanoi.
Stylish Rooms and Dining Experience
Indulge in tastefully decorated rooms featuring modern interiors and unique wall paintings. Enjoy a buffet breakfast and a selection of Asian and Western dishes for lunch and dinner at the on-site restaurant. Unwind with cocktails, fine wine, and beer at the bar.
Convenient Amenities and Services
Take advantage of massage services, free Wi-Fi, and complimentary parking during your stay. The hotel also offers a business centre for your convenience, along with currency exchange, car rental services, and ticketing arrangements.
Book now to experience the charm and comfort of Mai Charming Boutique Hanoi.
The property reserves the right to cancel any reservation should it believe the reservation is false, fraudulent or speculative.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Staff were helpful and accomodating. Recommended place to stay.
Локация
Типичный городской отель
Good help from Lily and other staff. Also with booking tours the help was great.
キレイ
特にない
La ubicacion
L'habitacion no es la misma que la foto parece que le hayan pasado un filtro de IA para hacer-lo todo mas bonito
Location and the water supply in the shower is good.
Broken furniture and the toilet door doesn’t close, mold in the ceiling, the hallway has no light in the midnight. Water is blocking outside the shower room and there's no place to put the shampoo other than the floor. The bathroom door is broken and doesn’t close properly.
The location, the easy check-in, the communication, cleanliness
Nothing as such
Very friendly and welcoming staff, especially Duong providing loads of information about Hanoi, where to eat, what to see etc. room we had was very good, air con works very well. Overall a really good location and value
Nothing
スタッフ対応が良かった
朝食がついて欲しかった
The accommodation itself was very good, close to the train station, and I have nothing bad to say about it. However, the person managing the property should honestly be fired.
When we arrived, he would not respond to normal messages, neither on Booking nor on WhatsApp. He only answered if you called him directly, and that was the only way to get access to the property.
After checking in, I noticed there was no hairdryer, even though it was mentioned in the description, and there was also no Wi-Fi password. He told me he would send me the Wi-Fi password, but after the call ended, he never sent anything. I messaged him asking again for both the password and the hairdryer, but received no reply.
The next morning at 8:30 AM, I called him again. He told me I would have the hairdryer by 10:00 AM.
I returned to the accommodation at 7:00 PM and had to call him once more because he simply does not reply to messages. I told him that no hairdryer had been delivered and I still did not have the internet password. He apologized and said he would send someone.
To be fair, someone did arrive within 10 minutes. But this level of communication is simply not acceptable.
Good
Room is enough for the price
It was clean, the staff was nice
The room had windows only to the hallway, and the lights didn't turn off at night, so it was bright and hard to fall asleep.
One morning there was some issue with water. It stopped running while we were brushing our teeth 😅. But after it was okay.
We got a room with no window
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