Universal Hotel Neptuno - Adults Only

Hotels
•
Universal Beach Hotels
8.6 (1626 reviews)
Llaut, 34 , Playa de Palma , es
+34 971 26 65 50

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Centrally located near beach
Good breakfast options
Stylish design
Cons:
Issues with cleanliness regarding smoke in rooms
Service mishaps at check-in
Inconsistent water temperature in bathrooms

Categories

Cleanliness
8.16
Mentioned as very clean, but some reviews implied an issue with smoke odor in rooms.
Service
8.83
Positive mentions overall, but some reviews noted confusion and inefficiency at check-in.
Location
9.17
Centrally located and praised for its proximity to the beach.
Room Quality
8.12
Rooms were generally nice, though some reviews expressed discomfort regarding mattress quality.
Amenities
8.65
Amenities were noted as decent, though some specific items lacked attention (e.g., spa facilities).
Value for Money
8.61
Value for a 4-star hotel was mentioned, with considerations on pricing for specified services.
Food and Beverage
8.66
Breakfast was consistently rated well but had room for improvement.
Overall Experience
8.63
Overall enjoyment noted in most reviews, despite some service and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Beachfront Paradise on Majorca's Playa de Palma

Luxurious Amenities for Ultimate Relaxation
Indulge in the sauna, gym, outdoor hot tub, and swimming pools - both indoor and outdoor. Unwind on the terrace or savor a meal at the cafe-restaurant.

Explore Palma and Beyond
Venture to Palma, a picturesque city, for a day trip filled with history and charm. The hotel's prime location offers easy access to Majorca's treasures.

Seasonal Escape
Open from February to November, don't miss the chance to experience this beachfront oasis. Book your stay now for an unforgettable getaway at Neptuno Hotel.

Important information:

Please note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jun 18, 2026 until Tue, Sep 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Location

Guest Reviews

8.6
Based on 1626 reviews
Cleanliness: 8.16
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
N
Nicole • extended_group • de
8
Pros:

Sehr gutes Frühstück, Wasserspender auf jeder Etage, schöne geräumige Zimmer mit guter Aufteilung

2026-09-12 • via Nuitee
M
mariah • couple • us
9
Awesome
Pros:

Breakfast was really good. The pool area is beautiful.

Cons:

The pool should be open later.

2026-09-11 • via Nuitee
M
Murat • couple • de
9
„Wunderschöner Aufenthalt – gerne wieder!“
Pros:

„Tolle Lage, schönes Hotel, freundliches Personal und hervorragendes Essen.“

Cons:

„Nichts – alles war perfekt.“

2026-09-10 • via Nuitee
A
Anna • solo_traveller • gb
10
Exceptionally clean hotel right on the beach with amaizing staff!
Pros:

Great location, right on the beach, public transport from the Airport (bus stop) right at the hotel, breakfast really good, tasty and very fresh. The room (no 232) was super modern and clean with a beautiful sent in the air which is quite unusual. Bed comfortable. Huge balcony stunning view to the pool and the sea, coffee machine with pod was great, mini bar full of drinks. I have never seen a hotel as clean as this one! Congratulations to all the hotel staffs who made my stay super good! Especially the breakfast team who surprised me with a little cake and singing for my birthday. Another surprise from the management for my Bday with a voucher for Balinese Spa day with 2 glasses of champagne. Big Thank You for making my short stay so memorable! . The pool area with the live DJ was super good. Always clean and pleasant to stay. Plenty of sunbeds with umbrellas. The heated pool with the Jacuzzi was my favorite thing. I definitely would love to return.

Cons:

As everything was super good I cannot say anything negative about this hotel and its stuff!

2026-09-09 • via Nuitee
N
Natalie • extended_group • at
10
2026-09-08 • via Nuitee
U
Uli Ziegaus • solo_traveller • de
8
War gut :)
Pros:

Zimmer schön und sauber

Frühstücksbuffet super

Poolarea auch toll

Der Preis ist mir ein wenig zu hoch aber war alles in allem ok

2026-09-07 • via Nuitee
B
Bernhard • solo_traveller • at
9
Pros:

Hotel wurde top umgebaut. Lässiger Stil!

2026-09-06 • via Nuitee
L
Louis • couple • de
10
2026-09-04 • via Nuitee
S
Sebastian • couple • de
9
2026-09-03 • via Nuitee
P
Peter • extended_group • ch
9
2026-09-02 • via Nuitee
E
Ernst • couple • de
8
Pros:

Zimmer o.k., Lage super

2026-09-01 • via Nuitee
L
Luc • couple • at
8
2026-08-30 • via Nuitee
G
Godin • couple • ch
9
Pros:

Lage

Cons:

Preis Leistung, Sauberkeit solala

2026-08-28 • via Nuitee
A
Andre • couple • de
10
2026-08-27 • via Nuitee
N
Nadine • couple • de
10
Besser geht nicht für einen kurztrip
Pros:

Lage und Personal

Cons:

Nichts

2026-08-27 • via Nuitee
A
alex • solo_traveller • at
10
Pros:

Top hptel und lage

2026-08-25 • via Nuitee
R
Rana Michael • family_with_children • ch
7
Gelungener, mit wenig Schlaf, schöner Aufenthalt. Für eine Woche o.k.
Pros:

Sehr schöne Zimmer (117/118). Gross, geräumig, sauber, Blick aufs Meer.
Super Dusche für 2!
Gratis Wasserspender auf dem Flur. Grosse Kleiderschränke, Safe etc.
Frühstück war gut. Essen im Joy sehr gut.
Mitarbeiter im Hotel alle top!

Cons:

Der Lärmpegel am Abend bis spät in den Morgen ist sehr hoch. Für "ältere" Menschen nicht geeignet.
Vor 3/4 Uhr Morgens an Schlaf nicht zu denken.

2026-08-24 • via Nuitee
E
Eliss • couple • de
9
2026-08-24 • via Nuitee
N
Nadine • couple • de
10
2026-08-24 • via Nuitee
H
Hintermaier • couple • at
10
Alles war schön und super.
Pros:

Einfach alles, die Lage war super und das personal wahnsinnig nett! Frühstück war auch lecker und die Pool Anlage war auch toll. Nächstes Jahr wird es bestimmt wieder das gleiche Hotel! 😍☺️

2026-08-23 • via Nuitee