Universal Hotel Neptuno - Adults Only

Hotels
•
Universal Beach Hotels
8.6 (1506 reviews)
Llaut, 34 , Playa de Palma , es

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Centrally located near beach
Good breakfast options
Stylish design
Cons:
Issues with cleanliness regarding smoke in rooms
Service mishaps at check-in
Inconsistent water temperature in bathrooms

Categories

Cleanliness
8.16
Mentioned as very clean, but some reviews implied an issue with smoke odor in rooms.
Service
8.83
Positive mentions overall, but some reviews noted confusion and inefficiency at check-in.
Location
9.17
Centrally located and praised for its proximity to the beach.
Room Quality
8.12
Rooms were generally nice, though some reviews expressed discomfort regarding mattress quality.
Amenities
8.65
Amenities were noted as decent, though some specific items lacked attention (e.g., spa facilities).
Value for Money
8.61
Value for a 4-star hotel was mentioned, with considerations on pricing for specified services.
Food and Beverage
8.66
Breakfast was consistently rated well but had room for improvement.
Overall Experience
8.63
Overall enjoyment noted in most reviews, despite some service and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Beachfront Paradise on Majorca's Playa de Palma

Luxurious Amenities for Ultimate Relaxation
Indulge in the sauna, gym, outdoor hot tub, and swimming pools - both indoor and outdoor. Unwind on the terrace or savor a meal at the cafe-restaurant.

Explore Palma and Beyond
Venture to Palma, a picturesque city, for a day trip filled with history and charm. The hotel's prime location offers easy access to Majorca's treasures.

Seasonal Escape
Open from February to November, don't miss the chance to experience this beachfront oasis. Book your stay now for an unforgettable getaway at Neptuno Hotel.

Important information:

Please note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 1506 reviews
Cleanliness: 8.16
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
L
Linda • solo_traveller • de
9
2026-05-16 • via Nuitee
J
Julia • couple • de
10
2026-05-15 • via Nuitee
B
Bruno • solo_traveller • de
9
Pros:

Sehr schönes Hotel in guter Lage. Sehr gutes Frühstück, freundliches Personal, saubere Zimmer. Preis Leistung ist top. Schöne Lounge zur Strandseite.

2026-05-14 • via Nuitee
L
Lisa • extended_group • at
10
2026-05-14 • via Nuitee
B
Bernhard • extended_group • ch
9
2026-05-14 • via Nuitee
S
Sascha • solo_traveller • de
8
2026-05-13 • via Nuitee
J
Jessica • couple • de
10
Top Lage
Pros:

Direkte Anbindung an Strand, direkt neben dem Megapark, schöne + saubere Zimmer

2026-05-12 • via Nuitee
L
Laurent • extended_group • lu
7
2026-05-10 • via Nuitee
M
Marc-Kevin • solo_traveller • at
9
2026-05-10 • via Nuitee
A
Alina • solo_traveller • de
9
2026-05-08 • via Nuitee
J
Johann • couple • at
9
Modernes und schönes Hotel direkt an der Playa
Pros:

Die Nähe zum MEGAPARK, sensationell.
Zimmer schön und modern eingerichtet.
Frühstück war auch sehr gut.
Die Bar mit DJ hat auch gut gefallen.

Cons:

War alles gut

2026-05-07 • via Nuitee
A
Alister • solo_traveller • gb
10
Pros:

Location 10/10 right by beach
Amenities9/10 free breakfast was a great addition
Price 8/10 not bad considering location and etc

Cons:

One of the electrical appliances could be loud on occasion (while trying to sleep) but apart from that i had no problems it was grear

2026-05-07 • via Nuitee
M
Michel • extended_group • ch
6
2026-05-07 • via Nuitee
H
Horst • couple • at
10
Alles TOPPP - gerne jederzeit wieder
Pros:

Ausreichendes u vielfältiges Frühstück - Personal sehr zuvorkommend und freundlich

Cons:

Das Wetter ;-))))))) - zu kalt u windig

2026-05-05 • via Nuitee
M
Mischa • solo_traveller • ch
9
2026-05-04 • via Nuitee
E
Eurika • solo_traveller • lt
8
Geras kainos ir kokybės santykis
Pros:

Gera lokacija, puikus vaizdas į jūrą ir baseiną. Malonus aptarnavimas. Džiugino galimybė nemokamai gauti geriamo vandens iš aparato. Geri pusryčiai.

Cons:

Vidaus spa kiek silpnokas. Neveikė jacuzzi ir pirties laikas labai ribotas, tai nespėjau sušilti:)

2026-05-04 • via Nuitee
R
René • couple • de
7
2026-05-04 • via Nuitee
M
Mirjam • couple • de
7
Alles bestens.
Pros:

Die zentrale Lage, sehr gutes Frühstück und sehr nettes Personal.

2026-05-04 • via Nuitee
J
Jakub • solo_traveller • pl
7
Pros:

Ogólnie hotel ok, obsługa bardzo miła ale lokalizacja tragiczna

Cons:

Lokazlizacja - zgiełk i tłumy zataczających się nastolatków

2026-05-04 • via Nuitee
M
Michelle • couple • at
10
2026-05-04 • via Nuitee