Universal Hotel Neptuno - Adults Only

Hotels
•
Universal Beach Hotels
8.6 (1566 reviews)
Llaut, 34 , Playa de Palma , es

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Centrally located near beach
Good breakfast options
Stylish design
Cons:
Issues with cleanliness regarding smoke in rooms
Service mishaps at check-in
Inconsistent water temperature in bathrooms

Categories

Cleanliness
8.16
Mentioned as very clean, but some reviews implied an issue with smoke odor in rooms.
Service
8.83
Positive mentions overall, but some reviews noted confusion and inefficiency at check-in.
Location
9.17
Centrally located and praised for its proximity to the beach.
Room Quality
8.12
Rooms were generally nice, though some reviews expressed discomfort regarding mattress quality.
Amenities
8.65
Amenities were noted as decent, though some specific items lacked attention (e.g., spa facilities).
Value for Money
8.61
Value for a 4-star hotel was mentioned, with considerations on pricing for specified services.
Food and Beverage
8.66
Breakfast was consistently rated well but had room for improvement.
Overall Experience
8.63
Overall enjoyment noted in most reviews, despite some service and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Beachfront Paradise on Majorca's Playa de Palma

Luxurious Amenities for Ultimate Relaxation
Indulge in the sauna, gym, outdoor hot tub, and swimming pools - both indoor and outdoor. Unwind on the terrace or savor a meal at the cafe-restaurant.

Explore Palma and Beyond
Venture to Palma, a picturesque city, for a day trip filled with history and charm. The hotel's prime location offers easy access to Majorca's treasures.

Seasonal Escape
Open from February to November, don't miss the chance to experience this beachfront oasis. Book your stay now for an unforgettable getaway at Neptuno Hotel.

Important information:

Please note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jun 18, 2026 until Tue, Sep 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 1566 reviews
Cleanliness: 8.16
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
A
Alexandra • extended_group • de
10
Top, Lage super, 24/7 geöffnet
Pros:

Die Unterkunft ist sehr zentral, rechts direkt der MegaPark und links aus dem Hotel, nicht weit entfernt zur Schinkenstrasse. Das Hotel ist sehr sauber, Frühstück ist super, mit viel Auswahl. Personal ist freundlich und hilfsbereit. Für ein paar Tage Urlaub bzw Partyurlaub zu erleben, einfach mega, vor allem das Preisleistungsverhältnis für dieses Hotel nicht zu toppen. Wir waren jetzt schon das zweite Mal dort und werden es jederzeit wieder buchen!!!

2026-07-17 • via Nuitee
A
Anika • couple • at
7
2026-07-17 • via Nuitee
J
Julian • extended_group • at
10
2026-07-17 • via Nuitee
P
Pablo Bosshard • solo_traveller • ch
10
2026-07-15 • via Nuitee
L
Lena • couple • de
10
2026-07-15 • via Nuitee
S
Schott • solo_traveller • at
9
2026-07-13 • via Nuitee
J
Jeremy • couple • es
7
2026-07-12 • via Nuitee
M
Maria • solo_traveller • de
10
2026-07-10 • via Nuitee
T
Tom • couple • de
10
2026-07-08 • via Nuitee
M
Martin • extended_group • de
10
Top
Pros:

Beste Lage! Alles sauber und ein gutes Frühstück. Absolut zu empfehlen!

2026-07-08 • via Nuitee
M
Maria Giulia • couple • it
9
Modern hotel by the sea nested in “Little Germany”
Pros:

This recently renovated hotel boasts soundproof windows and is conveniently located right by the sea. Just a door away are taxis supermarkets and a pharmacy. The friendly staff are always happy to go the extra mile offering suggestions and even booking restaurants.

However, it’s situated in the heart of Little Germany so if you’re looking for a more traditional Mallorca experience this might not be the place for you.

Cons:

Since it’s a four-star hotel at 300 euros a night (June), I’d make the beach towels complimentary. The three-euro rent payment seems quite low.

2026-07-03 • via Nuitee
B
Boris • extended_group • de
4
Pros:

Lage war sehr gut. Direkter Meerblick und an der Promenade.

Cons:

Frühstück war schlecht, Saft aus der Maschine (Konzentrat), kein guter Kaffee, harte Brötchen - eher für ein Hostel geeignet aber nicht ein Hotel in der Preisklasse.

2026-07-03 • via Nuitee
G
Gerald • solo_traveller • at
7
Pros:

Lage sehr gut mit kurzen Wegen zu unzähligen Gastronomie -& Unterhaltungsmöglichkeitem.
Hotel renoviert und sehr sauber.

Cons:

Frühstücksbuffet sollte abwechslungsreicher sein. Service am Pool kaum vorhanden. Poollandschaft könnte einladender sein. Intransparente vom Hotel geforderte Nutzung der hoteleigenen Handtücher am Pool.

2026-07-02 • via Nuitee
C
Christian • couple • de
8
2026-07-02 • via Nuitee
R
Roger • couple • ch
7
Pros:

alles perfekt

2026-06-30 • via Nuitee
C
Carsten • solo_traveller • de
10
2026-06-30 • via Nuitee
P
Pascal • extended_group • de
8
Schön
Pros:

- Lage
- Pool

2026-06-30 • via Nuitee
J
Julia • solo_traveller • de
9
Sehr schönes Hotel
Pros:

Personal war immer hilfsbereit, die Lage super und die Auswahl beim Frühstück war sehr groß.

Cons:

Die Baguettesemmeln beim Frühstück waren zu hart. Und es war sehr schade, dass der Pool Nachmittags für 3 Stunden gesperrt war, da für das Flower Power Festival aufgebaut wurde.

2026-06-29 • via Nuitee
A
Andreas • couple • de
10
2026-06-28 • via Nuitee
L
Luc • couple • lu
9
Super Lage, schönes Zimmer aber preis zu hoch
Pros:

Top Lage mit fantastischer Aussicht. Sauberes großes Zimmer mit großem Bett mit top Matratzen. Schöner Balkon. Frühstück sehr gut. Top Dusche.

Cons:

Zimmer war überteuert. Da unser Flug gecancelt worden war mussten wir für eine Nacht ein Zimmer buchen und mussten beim einzigen Zimmer was noch da war 390,33 Euro bezahlen. Auch wenn es kleine Suite war ist es trotzdem zu teuer.

2026-06-28 • via Nuitee