Universal Hotel Neptuno - Adults Only

Hotels
•
Universal Beach Hotels
8.6 (1537 reviews)
Llaut, 34 , Playa de Palma , es

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Centrally located near beach
Good breakfast options
Stylish design
Cons:
Issues with cleanliness regarding smoke in rooms
Service mishaps at check-in
Inconsistent water temperature in bathrooms

Categories

Cleanliness
8.16
Mentioned as very clean, but some reviews implied an issue with smoke odor in rooms.
Service
8.83
Positive mentions overall, but some reviews noted confusion and inefficiency at check-in.
Location
9.17
Centrally located and praised for its proximity to the beach.
Room Quality
8.12
Rooms were generally nice, though some reviews expressed discomfort regarding mattress quality.
Amenities
8.65
Amenities were noted as decent, though some specific items lacked attention (e.g., spa facilities).
Value for Money
8.61
Value for a 4-star hotel was mentioned, with considerations on pricing for specified services.
Food and Beverage
8.66
Breakfast was consistently rated well but had room for improvement.
Overall Experience
8.63
Overall enjoyment noted in most reviews, despite some service and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Beachfront Paradise on Majorca's Playa de Palma

Luxurious Amenities for Ultimate Relaxation
Indulge in the sauna, gym, outdoor hot tub, and swimming pools - both indoor and outdoor. Unwind on the terrace or savor a meal at the cafe-restaurant.

Explore Palma and Beyond
Venture to Palma, a picturesque city, for a day trip filled with history and charm. The hotel's prime location offers easy access to Majorca's treasures.

Seasonal Escape
Open from February to November, don't miss the chance to experience this beachfront oasis. Book your stay now for an unforgettable getaway at Neptuno Hotel.

Important information:

Please note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 1537 reviews
Cleanliness: 8.16
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
P
Pascal • extended_group • ch
10
2026-06-05 • via Nuitee
F
Franky • solo_traveller • lu
9
Geil
Pros:

Zentrale Lage, Pool.

Cons:

Minibar Sortiment etwas dünn für 2 Erwachsene Personen.

2026-06-04 • via Nuitee
D
Dr. Benjamin • solo_traveller • de
10
2026-06-02 • via Nuitee
I
Ingo • couple • de
8
Für Mega Park und Co. super Lage, nur nicht ganz günstig.
Pros:

Lage neben Mega Park, daher sehr zentral, modern alles gut.

Cons:

Meiner Meinung zu teuer.

2026-06-01 • via Nuitee
T
Thomas • extended_group • at
9
Pros:

Das Personal war wahnsinnig freundlich. Die Lage war in der Vorsaison perfekt, weil der direkt angrenzende Megapark noch geschlossen hatte. Für diverse Sportaktivitäten ist es die perfekte Ausgangslage. Das Frühstück war gut, die Zimmer sauber und durchaus geräumig.

Cons:

Die Betten waren jetzt nicht superbequem, aber es hat schon gepasst.

2026-06-01 • via Nuitee
T
Tomas • couple • es
8
2026-05-31 • via Nuitee
T
Tamara • solo_traveller • de
6
In der Nebensaison absolut zu empfehlen
Pros:

Aufenthalt in der Nebensaison absolut zu empfehlen, da alles noch schön ruhig aber dennoch zentral.
Das Zimmer war groß und sauber. Die Kollegen an der Rezeption super freundlich und hilfsbereit. Das Frühstück ist vorhanden aber eher Standard und nichts besonderes

Cons:

Die Betten sind leider gar nix. Zum einen unbequem und zum einen auf Rollen, das war so super nervig, die Betten hat es immer auseinandergeschoben.

Wenn zwischen den beiden Balkonen keine Trennwand wäre wäre das schön, so hat man halt zwei kleine Balkone

2026-05-29 • via Nuitee
A
Andreas • solo_traveller • de
9
Pros:

Top Lage neben mega park trotzdem ruhig freundliche Mitarbeiter
Im Restaurant leckeres Essen

2026-05-28 • via Nuitee
S
Sebastian • solo_traveller • de
10
Pros:

Frühstücken war einfach ein Traum, das Buffet hat alles was man sich vorstellen kann, einfach Spitze.

2026-05-27 • via Nuitee
D
Dundler • extended_group • at
8
2026-05-26 • via Nuitee
• extended_group • de
10
2026-05-24 • via Nuitee
N
Nadiia • couple • fr
10
2026-05-24 • via Nuitee
B
Bernd • solo_traveller • de
8
Pros:

Sehr gutes Fühstück..alles vorhanden

2026-05-23 • via Nuitee
A
Aurea • couple • es
10
2026-05-21 • via Nuitee
R
Raphael • extended_group • de
10
Jederzeit wieder vielen Dank
Pros:

Top die Nähe zum Mega Park war perfekt

Cons:

-

2026-05-20 • via Nuitee
L
Liz • couple • es
10
2026-05-19 • via Nuitee
J
Julian • solo_traveller • at
9
2026-05-19 • via Nuitee
L
Laurent • solo_traveller • fr
10
2026-05-19 • via Nuitee
B
Bierkämper • extended_group • de
1
Pros:

Wollen uns Bett bezahlen lassen obwohl es schon kaputt war .

2026-05-19 • via Nuitee
H
Hübner • solo_traveller • de
10
Pros:

Super Hotel, sehr komfortabel, super Lage, direkt am Strand, neben Megapark. Aber wenn Nachts die Balkontür geschlossen ist, bekommt man von der Lautstärke auf der Straße gar nichts mit.

2026-05-18 • via Nuitee