Universal Hotel Neptuno - Adults Only

Hotels
•
Universal Beach Hotels
8.6 (1378 reviews)
Llaut, 34 , Playa de Palma , es

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Centrally located near beach
Good breakfast options
Stylish design
Cons:
Issues with cleanliness regarding smoke in rooms
Service mishaps at check-in
Inconsistent water temperature in bathrooms

Categories

Cleanliness
8.16
Mentioned as very clean, but some reviews implied an issue with smoke odor in rooms.
Service
8.83
Positive mentions overall, but some reviews noted confusion and inefficiency at check-in.
Location
9.17
Centrally located and praised for its proximity to the beach.
Room Quality
8.12
Rooms were generally nice, though some reviews expressed discomfort regarding mattress quality.
Amenities
8.65
Amenities were noted as decent, though some specific items lacked attention (e.g., spa facilities).
Value for Money
8.61
Value for a 4-star hotel was mentioned, with considerations on pricing for specified services.
Food and Beverage
8.66
Breakfast was consistently rated well but had room for improvement.
Overall Experience
8.63
Overall enjoyment noted in most reviews, despite some service and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Beachfront Paradise on Majorca's Playa de Palma

Luxurious Amenities for Ultimate Relaxation
Indulge in the sauna, gym, outdoor hot tub, and swimming pools - both indoor and outdoor. Unwind on the terrace or savor a meal at the cafe-restaurant.

Explore Palma and Beyond
Venture to Palma, a picturesque city, for a day trip filled with history and charm. The hotel's prime location offers easy access to Majorca's treasures.

Seasonal Escape
Open from February to November, don't miss the chance to experience this beachfront oasis. Book your stay now for an unforgettable getaway at Neptuno Hotel.

Important information:

Please note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 1378 reviews
Cleanliness: 8.16
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
K
Kseniia • extended_group • es
8
Para una noche ok
Pros:

Es bonito y nuevo. Hay agua para relajar la botella en el pasillo. Desayuno también estaba bien . Check in súper rápido y moderno.

Cons:

No hemos entendido por qué hay SPA y no hay zapatos en la hab, hemos pedido albornoz , no está en la hab, ok no pasa nada. SPA está bastante “cansado” y viejo . La piscina muy muy fría y jacuzzi no funcionaba.

2026-01-20 • via Nuitee
N
Nico • extended_group • ch
9
2026-01-20 • via Nuitee
M
Martin • couple • ch
7
2026-01-19 • via Nuitee
N
Nadine • extended_group • ch
9
Pros:

Frühstück war super!

2026-01-19 • via Nuitee
L
Laura • extended_group • de
10
2026-01-19 • via Nuitee
C
Charlotte • extended_group • de
10
Es war das beste Hotel dass wir bisher hatten.
Pros:

Die Unterkunft liegt direkt neben dem Megapark. Unser Besuch war für den Ballermann gedachtet und das Hotel hatte eine total tolle Lage.
Das Frühstuck war super, es gab viel Auswahl. Außerdem waren die Zimmer groß und zu jeder Zeit sauber. Das Personal hat uns bei Anliegen weitergeholfen.

Cons:

Es gab nichts, was uns nicht gefallen hat.

2026-01-19 • via Nuitee
P
Pia • extended_group • at
8
2026-01-19 • via Nuitee
M
Michael • extended_group • at
10
Pros:

Frühstück sehr gut, große Auswahl, sehr freundliches Personal.

2026-01-19 • via Nuitee
K
Kim • extended_group • ch
9
2026-01-19 • via Nuitee
S
Stephanie • couple • de
7
2026-01-19 • via Nuitee
K
Kira-Sophie • extended_group • de
10
2026-01-19 • via Nuitee
B
Barbara • extended_group • ch
10
Pros:

Aussicht Pool

2026-01-19 • via Nuitee
M
Martina • extended_group • de
8
2026-01-15 • via Nuitee
M
Marlene • extended_group • at
8
Pros:

Die Einrichtung des Hotels war sehr schön und modern und es war alles immer sehr sauber. Das Personal war auch immer sehr nett und hilfsbereit.

Cons:

Es war enttäuschend, dass man nur Wasser im Zimmer trinken durfte und immer das Hotel verlassen musste, wenn man etwas essen wollte, da ja auch Essen im Zimmer nicht erlaubt war.

2026-01-15 • via Nuitee
K
Karen • couple • de
10
2025-12-29 • via Nuitee
S
Sabine • solo_traveller • at
10
2025-12-26 • via Nuitee
N
Nauerth • extended_group • de
8
2025-12-20 • via Nuitee
H
Heike • couple • de
9
Pros:

Gegenüber vom Megapark, sehr zentral

2025-12-19 • via Nuitee
F
Fedon • couple • ch
10
2025-12-16 • via Nuitee
D
Denise • extended_group • de
10
2025-12-12 • via Nuitee