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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Massage services
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Spa/wellness center
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Valet parking
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Wheelchair accessible
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Central Location in Surabaya Business District
Experience the convenience of staying at Ibis Surabaya City Center, strategically located in the heart of the city's business district.
Modern Rooms and Dining Options
Relax in our modern rooms equipped with amenities like flat-screen TVs and enjoy delicious Western cuisine at Taste Restaurant or grab a snack at Rendezvous Bar.
Meeting Facilities and Nearby Attractions
Host successful meetings with our well-equipped meeting rooms and banquet facilities. Explore nearby attractions like Tunjungan Plaza Shopping Mall and Surabaya Zoo just a short drive away.
Book now to enjoy a seamless stay at Ibis Surabaya City Center!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
Check-in process was very fast, staff were friendly and welcoming, room was clean and comfortable, breakfast was served in a bright, spacious and relaxing ambience, though the food was good rather exceptional. Hotel location is great, easy to find food with 24-hrs convenience store next door. Reasonable distance from train station and airport, for the latter you can easily access it via the main road or jump onto the toll road.
Nothing, we didn't experience any bad things. It was a short stay though.
⭐ Extremely Disappointing Stay – One of the Worst Hotel Experiences of My Life!
Hotel: ibis Surabaya City Center, Indonesia 🇮🇩
Date of Stay: 21 October 2026
Room Number: 101
My experience at ibis Surabaya City Center on 21 October 2026, in Room 101, was extremely disappointing. I can honestly say that this was one of the worst hotel experiences I have ever had during my international travels.
The biggest problem was the terrible, unpleasant smell inside Room 101. The smell was extremely disturbing and made it very uncomfortable to stay in the room. I was shocked and disappointed by the condition of the accommodation.
As an international business traveller from Dubai, UAE, I have stayed in many hotels around the world. I booked this hotel expecting a reasonable level of cleanliness, comfort, and hospitality from a well-known international hotel brand. Unfortunately, my experience was completely unacceptable.
The overall condition of the room, the unpleasant atmosphere, and the lack of comfort made my stay extremely disappointing.
Cleanliness, fresh air, proper hygiene, and a comfortable sleeping environment are basic requirements that every hotel should provide to paying guests.
I strongly urge the hotel management to personally inspect Room 101, investigate the source of the terrible smell, and take immediate corrective action.
Hotel guests deserve a clean and comfortable environment, especially after a long journey. No guest should have to experience such unpleasant conditions.
Unfortunately, I cannot recommend ibis Surabaya City Center based on my personal experience.
I hope the hotel management and the ibis brand take this complaint seriously and improve their standards so that future guests do not experience the same disappointment.
Overall Rating: 1/10 – Extremely Poor Experience.
Muhammad Shahid
International Business Traveller
Dubai, United Arab Emirates 🇦🇪
⭐ Extremely Disappointing Stay – One of the Worst Hotel Experiences of My Life!
Hotel: ibis Surabaya City Center, Indonesia 🇮🇩
Date of Stay: 21 October 2026
Room Number: 101
My experience at ibis Surabaya City Center on 21 October 2026, in Room 101, was extremely disappointing. I can honestly say that this was one of the worst hotel experiences I have ever had during my international travels.
The biggest problem was the terrible, unpleasant smell inside Room 101. The smell was extremely disturbing and made it very uncomfortable to stay in the room. I was shocked and disappointed by the condition of the accommodation.
As an international business traveller from Dubai, UAE, I have stayed in many hotels around the world. I booked this hotel expecting a reasonable level of cleanliness, comfort, and hospitality from a well-known international hotel brand. Unfortunately, my experience was completely unacceptable.
The overall condition of the room, the unpleasant atmosphere, and the lack of comfort made my stay extremely disappointing.
Cleanliness, fresh air, proper hygiene, and a comfortable sleeping environment are basic requirements that every hotel should provide to paying guests.
I strongly urge the hotel management to personally inspect Room 101, investigate the source of the terrible smell, and take immediate corrective action.
Hotel guests deserve a clean and comfortable environment, especially after a long journey. No guest should have to experience such unpleasant conditions.
Unfortunately, I cannot recommend ibis Surabaya City Center based on my personal experience.
I hope the hotel management and the ibis brand take this complaint seriously and improve their standards so that future guests do not experience the same disappointment.
Overall Rating: 1/10 – Extremely Poor Experience.
Muhammad Shahid
International Business Traveller
Dubai, United Arab Emirates 🇦🇪
The staff and place and location and breakfast
The AC is very very old and noisy
Value for Money. Outdoor table in front of driveway, 24 hr Grocery next door.
Great staff, thank you Hani
Bathroom is small but sufficient
Location
Maybe a room bit small
Goed gelegen vlakbij TP en aardige personeel. Hotel kamer is wel schoon alleen badkamer is gedateerd en vervangen toe. Vooral wasbak en nog eens verstopt en gemeld bij de balie en gelijk gefixd
Badkamer vervangen
雖然有点年紀，維護還算可以，舒適。
馬桶水箱的水量只能沖小號……
地理位置很很好，附近就有大商场，走路10分钟左右就到TUNJUNGAN街区了
我住的房间，位于尽头的一间房，狂停电，都是停电2-3秒又有电，我以为是电力不足，第二天问朋友，她们说她的房间不会停电，事后想想挺吓人的，床品有污迹，不是很干净。
雖然他有點年紀了，但影響不大，員工們始終掛著笑容，充滿熱情。
馬桶水箱的水量只夠沖小號，我覺得不ok。
Location and staff were exceptional
The toilet and shower was outdated and seemed like a retrofitted into a room. It was not pleasant to have a shower or use the toilet facilities. But the rest of the hotel and reception looked quite modern and clean
Estaba muy bien ubicado y buen precio. Llegamos tarde de una excursión y nos dejaron hacer el check-out un poco más tarde.
La habitación olía a humedad y las sabanas no estaban limpias.
El suelo del baño filtraba agua. Es de madera y al pisarlo salía agua de las juntas.
Excellent location. Staff were good
Didn't serve alcohol
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