Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
Noise from the street
High breakfast price
Heating issues

Categories

Cleanliness
8.71
Guests noted the cleanliness of the hotel as a strong positive aspect during their stay.
Service
9.18
The staff was described as warm, friendly, and efficient, often exceeding guest expectations.
Location
9.22
The hotel's proximity to Gran Via and other points of interest was frequently praised.
Room Quality
8.37
Rooms were generally comfortable; however, some mentioned issues like heating and lights.
Amenities
8.7
Facilities were satisfactory, but some amenities like the terrace were under maintenance.
Value for Money
8.16
Some guests felt that the price of certain amenities, like breakfast, was on the higher side.
Food and Beverage
9.01
The quality and variety of the breakfast received positive feedback from many guests.
Overall Experience
9.08
Overall satisfaction was high, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:52

Property Description

Luxurious Accommodation
Hotel Indigo Madrid - Gran Via offers air-conditioned rooms with free Wi-Fi and modern amenities, including rainfall showers and plush bathrobes.

Prime Location
Situated in the heart of Madrid, guests are just steps away from the vibrant Gran Via street and within walking distance to the bustling Puerta del Sol District with its array of entertainment options.

Convenient Facilities
Guests can enjoy a shared outdoor pool, sun terrace, restaurant, and bar on-site. Plus, with Madrid's top attractions like the Royal Palace and Plaza Mayor Square just a short walk away, your stay promises to be both comfortable and memorable.

Book your stay now at Hotel Indigo Madrid - Gran Via for an unforgettable experience in the heart of the city!

Important information:

Please note the seasonal pool will be closed starting September 20th.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1461 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.22
Room Quality: 8.37
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 9.01
Overall Experience: 9.08
M
Maria • extended_group • cl
8
Buen lugar
Pros:

Ubicación y estacionamiento

Cons:

Cierre muy temprano de la piscina

2026-08-09 • via Nuitee
M
mohammad • couple • kw
9
2026-08-08 • via Nuitee
C
Cécilia • solo_traveller • fr
10
2026-08-08 • via Nuitee
R
Romain • solo_traveller • fr
8
Pros:

L’emplacement, la propreté, l’amabilité du personnel, le petit déjeuner.

Cons:

Pas de douche en libre accès.

2026-08-04 • via Nuitee
C
CARMEN • solo_traveller • es
10
Pros:

Todo .El perdonal super atento y todos los detalles maravillosos

Cons:

Nada

2026-08-03 • via Nuitee
K
Kjell • couple • be
6
Decent hotel but ask for a room that doesn’t have a blind wall right in front of the window
Pros:

Very central location , decent hotel gym also for serious lifters, varied breakfast buffet.

Cons:

The room was renewed but extremely dark, we had no view at all, we were facing a blind wall only 2 meters from the window. We always had to switch on the lights and it gave a claustrophobic feeling.

2026-08-03 • via Nuitee
M
Menno • couple • nl
8
Goed hotel op een mooie locatie.
Pros:

Prima locatie in het centrum

Cons:

Er zou iets meer plek rondom het zwembad mogen zijn. Prijs kwaliteit kan iets beter

2026-08-02 • via Nuitee
L
Lotta • family_with_children • fi
8
2026-08-02 • via Nuitee
V
Velastegui • solo_traveller • ec
10
Pros:

La ubicación del Hotel y el trato del personal.

Cons:

No tengo comentarios.

2026-07-23 • via Nuitee
F
Fleur • solo_traveller • fr
9
Pros:

Great location next to Gran Via yet very quiet hotel. Lovely rooms with some thoughts that have gone into decorating them. Good showers and products. The pool is gorgeous

Cons:

Nothing

2026-07-23 • via Nuitee
L
Loris • couple • ch
10
2026-07-23 • via Nuitee
L
Linda • solo_traveller • se
10
Härlig!
Pros:

Fint och personligt hotell med lite extra lyx, terrassen är inte jättestor men väldigt trevlig.
Jag fick ett handskrivet brev med lite olivolja som var väldigt trevligt och du får en del engångsartiklar på rummet som kan vara praktiskt! Och andra roliga smådetaljer som vattenautomat i gången och termosflaska på rummet att fylla på, det kändes som ett väldigt genomtänkt och nytt hotell. Mycket kul att bo på.
Jag kommer gärna och bor här igen, centralt beläget och nära tunnelbane stoppet, shopping såsom primark och pull & bear finns inom gångavstånd på några minuter och restauranger osv. Och wow! Vattentrycket i duschen!!!

Cons:

Det enda som drog ner vistelsen var min placeringar på rummet och att man kunde höra in från dörren ganska lätt, utanför min dörr tror jag att det fanns ett förråd som städpersonalen behövde öppna ganska ofta och det lät väldigt mycket med öppnandet och stängandet där, däremot fanns det öronproppar som hotellet hade vid sängen tillsammans med ögonbindel som jag lät bli att använda när jag hörde detta under siestan. Så det gick bra men det är den enda förbättringen jag kan tänka mig.

2026-07-23 • via Nuitee
M
Martha • solo_traveller • us
9
Great location, cool place to stay.
Pros:

The location is very central- right on Grand Via and walking distance to main attractions. The facilities were also pretty modern.

Cons:

The pool is a bit small and underneath the rooftop. It’s fine if not crowded.

2026-07-20 • via Nuitee
A
ABBES • solo_traveller • be
8
2026-07-18 • via Nuitee
C
celso • couple • us
7
Solid place to stay in central Madrid
Pros:

Location was ideal. Staff was friendly and helpful

Cons:

Tried to use pool and there were no clean towels. Waited for over 45 min and none arrived and eventually gave up

2026-07-14 • via Nuitee
M
Maria • solo_traveller • us
10
Wonderful place
Pros:

The employees were very nice

Cons:

Everything about this hotel is excellent

2026-07-13 • via Nuitee
C
claudia • couple • pt
9
Hotel simpático para um curto fim de semana numa zona central de Madrid
Pros:

A simpatia do staff, o pequeno almoço e a localização

2026-07-13 • via Nuitee
O
Olga • solo_traveller • ae
9
2026-07-11 • via Nuitee
S
Susan • solo_traveller • us
10
2026-07-07 • via Nuitee
E
Eric • couple • fr
9
perfection in all means
Pros:

taille des chambres, confort, décoration générale, rooftop and pool, location - all great

Cons:

nothing

2026-06-30 • via Nuitee