Kimpton Brice Hotel by IHG

Everything was in walking distance. The staff was superb and we really appreciated the hospitality for our pets

My husband and I recently stayed overnight (February 21st - 22nd), and to say we were disappointed would be an understatement. I have stayed at this property several times in the past and have enthusiastically recommended it to friends and family as *the* place to stay in beautiful **Savannah**. What we experienced this time was not even close to the Kimpton standard I once knew.

From the moment we arrived, the experience felt off. We pulled up to the curb and the valet stood at the valet stand typing on his cell phone, completely ignoring us. No greeting. No eye contact. No offer to assist with luggage. We retrieved our own cart and loaded our bags ourselves while he continued scrolling. I eventually had to approach him and ask if he was the valet and whether he would be taking our car keys — an interaction that did not inspire confidence.

The lobby floors were visibly scuffed and dirty. While the front desk staff were polite enough, there was none of the warmth, attentiveness, or elevated service I’ve come to expect from **Kimpton Brice Hotel**. It felt transactional at best.

Our room was located in the farthest, darkest corner of the building, down a long hallway with carpet that reeked of mold. We were placed directly beside an electrical room — complete with a large “Electrical Room” sign on the door — in what felt like a forgotten service corridor. Hardly the ambiance you expect when paying premium rates.

The building itself appears to be in disrepair. While walking outside, I noticed several windows visibly rotting. Inside our bathroom, the toilet paper holder had clearly been ripped off the wall. Instead of properly repairing it, the area had been plastered over and the holder relocated awkwardly around the corner. It was sloppy and careless — a theme throughout the stay.

To add insult to injury, the adjoining restaurant was equally disappointing. In 2026, it’s hard to believe they couldn’t offer a single gluten-free pasta or crust option for my husband. We decided to simply order two drinks and leave for another restaurant with better accommodations. We ordered a glass of wine and a vodka soda (vodka seven). When the drinks arrived, my husband’s glass had no ice and no carbonation. When we questioned it, the waitress casually responded, “Oh, I forgot the seven,” meaning it was simply a large pour of **Grey Goose** in a glass. That level of oversight is astonishing.

The lack of customer service, pride in upkeep, and attention to detail was mind-boggling from start to finish.

I’ve seen management respond to other negative reviews with templated apologies. I am not interested in a copy-and-paste response. I’m simply deeply disappointed. This stay cost nearly $500 USD for one night — and it was absolutely not worth it.

This is not the Kimpton standard. And sadly, I can no longer recommend this property to anyone visiting Savannah.

What a disappointment - Alison, Mike & Bentley

Jättefint rum, välstädat. Hade dock fönster mot den stora vägen så lite mer ljud från bilarna. Hela hotellet var mysigt och välkomnande. Innergård och poolområde båda fina och inbjudande. Bra frukost men verkade aning otydligt om man hade frukost som ingick eller inte även om det stod i bokningen. Som om hotellet och restaurangen inte kommunicerade med varandra.

The location. And the rooms were clean and overall nice

The location was excellent. The hotel staff were incredibly friendly and the hotel was clean and well maintained.

Free parking outside he hotel area

dog friendly. nice staff

This is an attractive hotel, the room was clean and the bed comfortable. When we checked in we were told that we would receive $20 off a meal at the hotel's restaurant, and I specifically asked and received assurances that room service was available. One of us is immunocompromised, so this was an important issue. But when we attempted to order dinner, after getting no answer to our call to room service, we learned that the restaurant had a banquet that night and was not providing room service. No effort was made to accommodate us. We were pretty disappointed at this level of service.

We had an excellent stay here and would absolutely come back. The location is unbeatable — close to everything we wanted to see and do, with multiple parks nearby that made traveling with our pet super easy and enjoyable. Being able to step outside and have great walking areas right around the corner was a huge plus. The hotel itself was clean, comfortable, and very welcoming to pets. Staff were friendly and helpful, and the overall vibe was relaxed and convenient. Restaurants, shops, and attractions were all within easy walking distance.

Nice house keeping
Friendly staff

Very friendly staff and nice personal touches.

The atmosphere and gow welcoming that the hotel was to our dog.

Dinner at the restaurant was excellent and dog friendly which we really appreciated.

It was dog friendly.

All the staff were absolutely the best, could easily be my best friends!!

Room, location, cleanliness, facilities.

Everything was very clean and beautifully up to date. The beds were very comfortable and the hotel staff was excellent to deal with! They were extremely friendly and very helpful. I never had to wait very long for the valet to bring my car whenever I went out. I also ate in the restaurant and had drinks at the bar and both experiences were superb. The food and drinks were excellent and the waiter and bar tender were outstanding!