Holiday Inn Express Hotel & Suites St. Joseph by IHG

Hotels
•
IHG
8.6 (158 reviews)
3600 N. Village Dr., St. Joseph, Missouri, 64506 , Saint Joseph , US

Facilities

Fitness facilities
Free breakfast
Multilingual staff
Free wired internet
Free self parking
Free buffet breakfast
Free breakfast
Fitness facilities
Free WiFi

Review Highlights

Pros:
Excellent breakfast (quality tableware and attentive staff)
Friendly, accommodating staff
Clean rooms with regular maid service
Great, safe location close to local amenities
Fitness room and washer/dryer available
Spacious rooms suitable for families
Cons:
Beds frequently reported as uncomfortable (too hard or small)
Some public floors were damp/sticky (cleanliness issue)
Isolated smoke smell reported in one room
Pool supervision/guest behavior concerns and a negative front-desk incident
Unexplained additional charge on one guest's bill

Categories

Cleanliness
8.2
Generally reported as clean with daily maid service and tidy rooms, but some guests noted damp/sticky floors in public areas and an isolated smoke smell in a room.
Service
9.3
Multiple reviewers praised staff as amazing, accommodating and dedicated (especially breakfast staff); however there is one strong negative report about a front-desk employee and malfunctioning fire alarms.
Location
9.1
Frequently described as a great, safe location and conveniently close to local spots (e.g., Joe's coffee).
Room Quality
7.6
Rooms were noted as spacious and well-equipped by several guests, but there are repeated complaints about beds being too hard or too small.
Amenities
8
Fitness room and washer/dryer facilities praised; breakfast service strong. Guests missed a hot tub and one report raised concerns about pool supervision/safety.
Value for Money
8.4
Described as affordable and good value by many guests, though one guest reported an unexplained additional $3 charge.
Food and Beverage
9.6
Breakfast repeatedly called excellent — quality tableware, strong selection and highly praised, attentive staff delivering the service.
Overall Experience
8.6
Mostly very positive stays with excellent breakfast and friendly staff, balanced by isolated but severe negative incidents (safety/pool behavior and alarms) affecting some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Indulge in Relaxation: Enjoy the indoor pool and fitness center during your stay.
Start Your Day Right: Begin each morning with a complimentary buffet breakfast.
Top-Notch Amenities: Benefit from free wired internet, a business center, and multilingual staff.

Explore the St. Joseph area conveniently from Holiday Inn Express Hotel & Suites St. Joseph. Book now for a memorable experience.

Important information:

  • Pool access available from 6 AM to 10 PM.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gap period enforced between guest stays - 48 hours

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 158 reviews
Cleanliness: 8.2
Service: 9.3
Location: 9.1
Room Quality: 7.6
Amenities: 8
Value for Money: 8.4
Food and Beverage: 9.6
Overall Experience: 8.6
M
matt
10
Wonderful Staff and Great Environment
Pros:

Amazing staff! We came to town one day early and the staff fully accommodated us with a clean, affordable room! 5 star service and happy with the hotel. Will definitely be back!

2025-10-07 • via Nuitee
K
Kevin
10
Pros:

Clean facility and great location

2025-09-23 • via Nuitee
G
Gregory
10
Pros:

First Holiday Inn Express we've been to that served breakfast on china plates with stainless flatware. The real surprize was the dedication of the staff. Two folks did the service of four or five that included removal of plates and pleasant conversation. First free breakfast service we felt required a tip. Ironically, we were attending a catered 55th high school reunion that used all disposeable tableware. Great job HIE staff!

2025-09-19 • via Nuitee
G
Greg
10
Pros:

.

2025-09-16 • via Nuitee
R
Randy • family
10
Pros:

Updated, clean and tidy. Very helpful staff.

2025-09-03 • via Nuitee
V
Verified traveler
6
Pros:

Great breakfast! To hard of bed and no free channels on tv except news.

2025-09-03 • via Nuitee
V
Valerie
8
Pros:

Great breakfast, hotel was clean. My only complaint is that the beds were very uncomfortable.

2025-09-01 • via Nuitee
V
Valerie
2
DONT WASTE YOUR TIME AT ALL, we won’t again !!
Pros:

Well front desk help TAMMY was letting adults drink alcohol in the pool area while kids were in pool last time I check if kids aren’t supposed to dive or run in pool than I by is it ok to have grown adults In pool area where are the morals of safety for kids our OR Even a FAMILY atmosphere when your traveling so NEVER STAY IN SAINTJO EVER AT THE HOLIDAY IN EXPRESS OR THERE OTHER HOTELS IN AREA THATS OWNED BY HOLIDAY INN WHICH IS FAIRFIELD OR CANDLEWOOD INN We will never stay couldnt pay us to stay again with TWEEKER TAMMY Working the front desk and fire alarms went off as well malfunctioning three time within a hour DONT WASTE YOUR MONEY HERE NOT IN SAINT JOSEPH So if we could give NO STARS we would

2025-08-11 • via Nuitee
S
Scott
10
Great breakfast
Pros:

The breakfast selection was fantastic.

2025-08-09 • via Nuitee
A
Amy • family
10
Pros:

The hotel was nice and comfortable. We felt welcomed when we came and it was easy and accessible to get to our room. When we entered the room it was nice and large and easy to find the sheets for the pull out bed. There were plenty of towels and other amenities inside of the room. We were very pleased with our stay.

2025-08-09 • via Nuitee
K
Kayla • family
8
Pros:

Had to call front desk due to cord being unplugged and couldn’t change channels. She was very helpful however she smelled our room up with smoke.

2025-08-05 • via Nuitee
H
Heather
10
Pros:

It's clean it's safe the staff is wonderful fitness room everything was great they even have washer and dryer

2025-08-03 • via Nuitee
A
Albert • family_with_children
8
Pros:

The hotel was very nice and in a great and safe area. Very close to Joe's coffee which was great!! The hotel staff were friendly. The only thing that we didn't like is that the floors were damp and sticky and if you walked with bare feet then you would get black feet and hair on your feet it was gross.

2025-07-31 • via Nuitee
K
Kathy • partner
10
Pros:

The breakfast was amazing. They have glass plates, bowls, coffee cups and reL silverware. The service was the best I have ever has at a Holiday Inn. Rooms were clean. We had maid service everyday. Witch is very unusual now a days. I highly recommend this hotel. This is a 10 out of 10 for me.

2025-07-25 • via Nuitee
J
John
6
Pros:

Charged my credit card an additional separate $3 for what I do not know.

2025-07-22 • via Nuitee
P
phillip • family_with_children
6
Pros:

The breakfast was excellent. The breakfast staff did exceptional work. The beds were too small.

2025-07-19 • via Nuitee
C
Carrie
10
Pit Stop
Pros:

It was a pit stop and we were comfortable and well cared for

2025-07-13 • via Nuitee
M
Matthew • family
10
Pros:

Great stay. Spacious for our family of 5. Clean.

2025-07-13 • via Nuitee
S
Steve
10
Pros:

Very nice hotel! Only wish there was a hot tub, too!

2025-07-11 • via Nuitee
L
Lisa • partner
10
Pros:

Welcomed to the hotel and checkin was quick and easy. It just happened to be July 4th. I didnt realize that we would have front seats to fireworks but we did. We also came back from eating to find a gentleman sitting in the parking lot with a sign for parking for $20 to watch fireworks. I get they have private parking for quests. I didnt realize that they would try to profit off of free entertainment. I watched at least 3 cars leave because of this. Others paid the $20. I don't know who this gentleman was, employee, manager or owner of the hotel but thought it was rather tacky to profit from this. They could have put a sign saying private parking for guests only. Done and over if they didnt want people using their parking lot. Tacky, just tacky to profit off free entertainment on our nations birthday!

2025-07-07 • via Nuitee