Hampton Inn & Suites San Bernardino

Hotels
•
Hampton Inn
9 (766 reviews)
895 East Hospitality Way , San Bernardino , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
7.71
Several reviews mention dirty bathrooms and a soiled carpet, indicating a need for improvement.
Service
9.68
Most reviews comment on friendly and helpful staff, with positive remarks about their service.
Location
9.72
Multiple reviews highlight the hotel's convenient and excellent location.
Room Quality
8.67
While many appreciate the bed comfort, issues like outdated decor and room size were mentioned.
Amenities
9.2
Mixed reviews on amenities; some enjoyed the breakfast while others found it lacking.
Value for Money
9.16
Overall, guests felt they received moderate value for their stay relative to the price.
Food and Beverage
8.21
Review sentiments on the breakfast were mixed, with complaints about freshness and variety.
Overall Experience
9.68
Despite some issues, many guests had a positive overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:12

Property Description

Convenient Location Near Big Bear Lake
Located just 40 minutes’ drive from Big Bear Lake, Hampton Inn & Suites San Bernardino offers a perfect retreat with an outdoor swimming pool for guests to relax and unwind.

Comfortable Accommodations
Each guest room features modern amenities including a 42-inch flat-screen cable TV, ergonomic work desk, and complimentary Wi-Fi. Guests can also enjoy tea and coffee-making facilities and a daily hot breakfast buffet.

Exceptional Guest Services
With a 24-hour front desk, free tea and coffee in the lobby, and a guest launderette on site, Hampton Inn & Suites ensures a convenient and comfortable stay for all guests.

Experience the convenience and comfort at Hampton Inn & Suites San Bernardino - Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 766 reviews
Cleanliness: 7.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 9.68
A
Arlene • family_with_children • us
9
Enjoyable
Pros:

Located near lots of shopping and restaurants.
Breakfast was great. Lots of choices.

Cons:

AC vent could not be adjusted so the air blew directly onto the bed. Had to block it with a blanket.

2026-03-16 • via Nuitee
S
Shawn • family_with_children • us
8
Pros:

Clean and quiet.

2026-03-13 • via Nuitee
J
Jose • family_with_children • us
9
2026-03-12 • via Nuitee
C
Clinger • couple • us
10
Perfect......
Pros:

When we checked into room the Air Conditioner was making a noise....they immediately gave us an upgraded room.....amazing service.....Thank you...............

2026-03-10 • via Nuitee
K
Krista • couple • us
7
2026-03-06 • via Nuitee
L
Lee Lee • family_with_children • us
10
2026-03-02 • via Nuitee
G
Gabriel • couple • us
8
2026-03-01 • via Nuitee
T
Taesha • couple • us
9
Nice stay
Pros:

Was a very nice stay

2026-02-28 • via Nuitee
M
MARIA • couple • us
2
dirty, smelly and very old Hotel for a Hilton
Pros:

LOCATION

Cons:

The condition of the building itself.
Rooms are outdated, my room 427 had a horrible smell of sewer/ from the bathroom. Mattress in bad condition and so the carpet/ very bad smell. Shower head it's old and water goes allover the place.. It was a quiet surprise been a Hilton..
I will not stay again in this Hotel unfortunately.

2026-02-26 • via Nuitee
M
Mark Hansen • extended_group • us
8
Breakfast bread full of mold
Pros:

Everything is good very clean friendly staff

Cons:

Breakfast was good until I saw a bag of bread from the kitchen staff leave in the counter full of bread with mold🤢🤮that's when my breakfast morning was ruined. I don't want to think about the muffins and begals are old this are. No good for my first time visit here.

2026-02-22 • via Nuitee
L
lequita • solo_traveller • us
1
Totally sucked. A real sh hole.
Pros:

Didn’t eat. Took one yogurt and one banana

Cons:

Rude desk people. Horrible bed. Back still hurts. Can hear everything through walls. Old. Worn. Wouldn’t take a free night there.

2026-02-13 • via Nuitee
G
Gustavo • family_with_children • us
10
2026-02-09 • via Nuitee
M
margarita • couple • us
6
other then this issues above , i would enjoy this stay much more
Pros:

The breakfast &Breakfast lady
they accept dogs

Cons:

The fact that check IN is not until 3pm seems too late. ALSO There is a young lady there in the morning who isnt friendly and does not belong in that type of setting.
we got the top floor and the facility had a sewer SMELL TO IT- which usually means: usually indicates that sewer gas is escaping from the plumbing system.

2026-01-28 • via Nuitee
M
Marino • extended_group • us
5
Cons:

I was a little upset 😡 because are room didn't get done

2026-01-19 • via Nuitee
E
Enrique • couple • mx
8
Muy buen hotel.
Pros:

La ubicación fue muy buena.

Cons:

Me hubiera gustado que nos hubieran puesto en un pizo más alto.

2026-01-19 • via Nuitee
S
Shannon • family_with_children • us
10
2026-01-19 • via Nuitee
S
Samuel • couple • us
2
Pros:

Good

Cons:

No person to attendece. Bresfast area on sunday. No elevator. Was broken. Bath no glass door. No sofa. No. Ottoman

2026-01-19 • via Nuitee
M
Maria • couple • us
10
2026-01-19 • via Nuitee
C
CRISTOBAL • family_with_children • mx
8
Cumple con su objetivo.
Pros:

Me quedaba de paso, así que dormí allí.

Cons:

Mucho olor a marihuana.

2026-01-19 • via Nuitee
A
Allen • family_with_children • us
8
2026-01-16 • via Nuitee