Mariner Bay Apartments

First apartment we were put into was not clean. Mould over cooking utensils and equipment. A thick layer of dust over every fan, visible dust up the walls/ pillars. Louvre windows did not shut (it was very cold in apartment because of this). Not acceptable that ‘cleaners can’t reach areas’ to clean as we were told - if this is the case, don’t put guests in the apartment.

bedroom pillows were so cheap and bad we went and bought new ones. Party in the unit above us for 3 nights in a row wasn't so good for children sleeping.

Capaz se podría mejorar el wifi

Nothing, we would stay again

Other than a 24hr group party in the unit below us, everything was great. I am assuming there is no onsite staff presence overnight to tell guests to be quiet.

It had a cockroach infestation. The site needs a good pest control plan to eradicate them.

El ruido de los coches molestaba un poco porque la carretera donde está el apartamento tiene mucho tráfico, pero todo lo demás fue excelente

Nothing.

The apartment could have been a little cleaner. The lounge had too much wear n tear; needs upgrading. High step over to get into the bath, people need to be made aware of this. Blankets needed washing. Limited amount of supplied consumables for a week stay. Half of the coffee machine was missing. Manager for the apartments lives off site and couldn't get hold of them for the stay regarding the accommodation queries. To be aware that there is NO aircons in the bedrooms.

Very unclean. The floor was so dirty that our children had black feet (and black knees and hands on our toddler).. the smell in one of the rooms was so bad (from being enclosed maybe?) that it was unlivable, and that’s with me having the window open and fan on for 4 days straight to try and get rid of the smell.

The pool water was so murky we didn’t enter the water at all during our 5 days stay.

The managers attitude is absolutely terrible! On arrival I let the management know that the floor was so dirty that we can’t be there with our children, also the smell in one of the rooms. The manager came up and I was honest and told him that I had booked for 5 nights but we don’t want to live here because of the dirt and the smell. I said we can stay 2 nights and then leave and we would be happy with that (trying to compromise), his answer was that “he doesn’t like to be threatened?!?! And does not refund any bookings whatsoever.” He did agree that the room smellt abit enclosed and that the floor needed a proper clean and that he would send someone the day after to fix this.
The day after a lovely girl came and cleaned the floor, but she was a “traveller” who was currently working for the property, she has NO experience whatsoever of how to properly clean a floor (this is not her fault offcourse, she was lovely and tried her best), so she was basically dragging the dirt on the floor around with the mop and when she left the floor was in no better shape. She also sprayed some “good smell” in the unlivable room that did absolutely nothing.
Later the manager sent me a massage saying that someone had been there cleaning and he hoped everything was now satisfactory. -I didn’t answer this message (which I would if I was dealing with a “normal” manager/owner), his absolutely terrible attitude, saying I was threatened him (because I didn’t think the place was sanitary enough for my kids and my toddler).

The manager

Very dated needs updating

Nothing, everything was great