Malmaison Dundee

Stayed over with some friends whilst in Dundee

Rooms were nice and clean, bar service was also good staff were very nice

Breakfast was extremely good plates nice and warm plus well presented

Staff seemed over worked as only 2 on the floor

We will return

Our only reason for coming was to have afternoon tea and we were not disappointed.
The selection was not the boring limp finger sandwiches but a prawn cocktail, a mini burger and chicken thigh. The sweet was a cream brulè choex bun and a cherry apple thing. Plus a sticky toffee scone.
Could hot fault the food. All the was amazing. Our main server lady was fantastic but the service was a little slow and they did forget our scones… but we got them and delish
Definitely recommend this to anyone wanting a different style of afternoon tea

Visited this weekend with a group of girls for a friends birthday. All the staff were amazing from the moment we arrived and really went out of our way to make sure we had a great time. Would recommend for anyone visiting Dundee, so central. Will definitely be back!

I have always wanted to stay @ Malmaison so my husband booked us a junior suite for our wedding anniversary on the 17/04/26.

Upon entry we greeted by a friendly member of staff who quickly found our booking and gave us our key card and our room was room 303. This was by far one of best experiences of our stay. On the way to room there was a really stale smell and I’m presuming it came from the carpets which looked like they were in need of replacing.

The room itself looked lovely on the surface and had a the amenities stated in the booking but as the evening went on I wasn’t impressed.

The room itself wasn’t cleaned properly, it was really dusty on the windowsills, round the bed and on and in the corners of all the skirting boards. I sat on the bed and leaned on one of the cushions and it had a yucky dirty mark on it. It was plain to see so I don’t know why house keeping didn’t notice it. I then went to have a bath and u could feel scum marks round it so this wasn’t cleaned properly either. One of the perks of having a suite is having a robe supplied so after my bath I used the robe and tbh I was really annoyed as it was too small. I’m by no means big @ a size 14.

As myself and my husband wasn’t going out for the evening we decided to use the tv. I was really disappointed about the range of channels/apps on the tv. The only options were basic to say the least. We have stayed in budget hotels which have tv’s that support apps etc so to stay in a boutique hotel I would expect there to be the same.

As for the shower I was really disappointed at the size. It was far smaller than what I expected. I did look at photos of the room beforehand but I didn’t see any photos of this extremely small shower.

I definitely won’t be going back as it was supposed to be a treat for an anniversary and I was left feeling extremely disappointed. We travelled from Aberdeen to Dundee for this trip and it feels like a total waste of time and money. I could have stayed @ a much cheaper cleaner hotel and saved myself the disappointment.

I've stayed at this location on several locations, mostly because it allows dogs.

The last stay, the did not tell us that the signature suite (which we opt for when staying) was having renovations done UNTIL we arrived, and we were put in a regular suite instead. This would have influenced our decision to rebook somewhere else or postpone our trip but they only let us know on check in. Pretty poor.

The last stay was a joke.
Considering it was supposed to have had renovations, the signature suite was in poor condition, stains on the furniture, dirt around corners of the room and to top it all, the "ambient" lighting in the bedroom area would not turn off.
I called front desk for a resolution, none could be offered.
I had a child with me, we need sleep, whole point of staying over somewhere.
Someone came up and I'd have had more joy dealing with a block of cheese.
Ultimately, we had to take the key card from the front door area which then disabled all electrics for the room.
By the time this occurred, child was 3h past their bed time and distraught, because of people having to come in to try fix the issue (with no actual resolution or fix).

No rate reduction or goodwill gesture for this absolute chaos.
No apology in the morning.

We very much doubt we can stay here again.

Had a lovely dinner in the chez mal brasserie. New York strip and beef cheek pasta were both delicious, and the team of Josh, Lydia and Aiden made sure we were well looked after.

Had an amazing night at the cocktail making class with Josh! Would def recommend

Really enjoyed our stay all staff friendly and attentive. Impressive building in a super central location. Our room was cosy bed very comfortable with crisp white bed sheets. Quality bathroom.
Such a great breakfast plenty good quality cold buffet selection including freshly baked croissants and a very tasty cooked to order hot breakfast. All served in an impressive dinning room with proper heavy cutlery and cloth napkins.
Nice cocktail bar to chill in too.
Couple niggles some areas a bit tired and in need of a bit of paint.
Plus you don’t need to use your key to go up in the lift so anyone not staying in the hotel can have access to the floors where the rooms are which is not ideal from a security point of view 🤔

We had a gorgeous suite with a huge bed, a sofa, a chill-out space and a magnificent bathroom. All very comfortable. We got very good sleeps. Ate at the hotel three times, twice in the Chez Mal Brasserie and once in the bar. Food, drink and service were (with one exception) impeccable. The hotel is very convenient for city centre, V&A Dundee, Discovery and the railway station. We’ve been before and are already booked to go again. It’s a very fine hotel. However it’s let down by system failures (our agreed room cleaning schedule didn’t work) and Malmaison’s central management (which posts offers but doesn’t put them on the system or notify hotel staff). We wasted time trying to get a dining offer - the barman couldn’t have been less interested but reception and brasserie staff were exceptionally helpful. Neither problem spoiled our very successful stay, though the latter easily could have done.

I’ve rarely walked out of bar before, but the music here was so terrible, I couldn’t bear it. Awful boom-boom club music, with a couple trying to enjoy a quiet drink. This is the Malmaison for goodness sake! The ambience was a bit cheap & nasty too. I’ve stayed in these hotels before, none have been like this.

I considered cancelling my room as my circumstances changed slightly.
I requested cancellation options through booking.com, however, the hotel staff couldn’t even be bothered to contact me with options and claimed a no show. This was definitely not a no show.
If you have no mitigating circumstances this place is probably alright, but if you do this lot are a load of cheaters. Book elsewhere and NOT through booking.com

Was a nice stay, room was good could do with a repaint and building has character creaky floor boards and wonky corridors, restaurant was nice 👌

For the price I’d recommend it coming from London prices

I am an unpaid carer and I booked myself and my son in to the hotel for a night for a break and treat.
I arrived and got checked in fine and the man at the desk was friendly.
I had booked a cosy room.
I was sad to find it was not in a good state of repair.
There was a hole in the bath, dirty hand marks on the wall, a hole in the wall, black mold all around the bath.
I went to reception to show the man (sorry, I didnt get his name) and he apologised and marked the room as needing repair.
He then offered me an upgrade to a club room. So I packed and moved rooms.
This room was much bigger and nothing seemed wrong until I tried to call for room service, the phone had been pulled out the wall and live wires were showing.
Again I spoke at reception and he apologised again.
He asked if I was ok to stay there or wanted moved again. I said as much as I didn't want to pack and move again I felt I needed to having a young autistic child with me for safety.
I was given another key and off I went to move our things again. This process took around 2 hours and I was shattered. Wasn't the rest I had been looking for.
We finally had a lovely room in the end. It did highlight the need for room checks to be done for damage.
We ordered food from the brasserie from a fabulous young man who was so good with everyone from what I could see. He was chatting to my son and keeping him very happy and gave him some paper and crayons. Certainly have some lovely staff.
Food was lovely.
Next day the breakfast was fantastic. Continental high quality and a cooked option too. Very very tasty.

I couldn’t have been happier with my stay. The room was impressively spacious and beautifully laid out, with a lovely rounded sofa that added both comfort and style. Everything was immaculately clean and clearly very well maintained.

The bathroom was excellent, featuring a modern walk-in shower that felt both luxurious and practical. The bed was extremely comfortable, and I particularly appreciated the range of pillows available, with different levels of firmness to suit everyone’s preferences — a thoughtful touch that made for a great night’s sleep.

I chose this hotel because of its ideal location right next to where the buses depart for Edinburgh Airport, which is incredibly convenient, especially for early morning flights. The ease of access made the whole journey far less stressful.

Overall, this was a fantastic stay from start to finish. I wouldn’t hesitate to return and would highly recommend this hotel to anyone looking for comfort, cleanliness, and convenience.

Arrived on the 1st jan to a lovely welcome at reception and checked in within minutes .Our club double room was perfect, clean ,comfortable and cosy .Bathroom was a little bit of luxury with shower and separate bath and very spacious .
Bed was super comfortable with crisp white sheets and bouncy pillows.
That staircase though !!! Stunning ,the whole place looks like a winter wonderland .
Breakfast was delicious and freshly made to order .
Only negative feedback I have is the scaffolding around building which did spoil the stunning view over the water so we have promised to return and try amd get same room when its down (Any excuse !).
Amazing stay ❤️

Lovely place staff great .food very poor. Starters good .main courses poor lots of fat and grizzly not what we want on a night out with friends. I have been before and was disappointed hoped it would be bettrr but this was poor.then can only way with cards but did not mention when booked sad . Think they have to get there act together

Had a reasonable stay at the Malmaison Dundee over, staying on Saturday 6th December. The good points;
1. Staff very friendly, polite and professional throughout - clear they are well trained and all has excellent customer service skills
2. The room we had (a Club Room) was very nice - good size, very clean with a lovely bathroom.
3. The Brasserie was excellent - we had booked in for evening meal and despite being very busy, the food and service was fantastic
Bad points;
1. I know this is referenced in several other reviews, but if you're staying on a weekend, make sure you ask for a room at the river facing side of the hotel. We had room 316 which faced into Whitehall Cresent and was above the very noisy Dubliner Bar below - appreciate the hotel can't control the bar below, but maybe some forewarning of this, or consideration of greater soundproofing should be considered as the music/ noise went on well past 1am.
2. Bar downstairs - whilst this is a lovely setting for a drink, the hotel needs to put more resource into this area! (again I appreciate we stayed on possibly the busiest weekend of the year for the hotel) - waited about 20 mins to be served to try and get a cocktail, but we ended up getting frustrated and gave up - management need to look at this urgently

Utter rubbish! Every part of this stay was awful.
Couldn’t find the booking to begin with. Room was dark and dingy. Christmas party food was atrocious - people who ordered beef didn’t get any veg whatsoever, everybody else’s was tiny, none of it tasted particularly nice. The bar was seriously understaffed so getting a drink was a mission. Then they ran out of vodka. I’m not sure what needs to be done to get served for breakfast. Maybe try employing more staff!
Definitely will never be back in any capacity. This place should be left to die and then knocked down.

We had a lovely stay in a large, well-maintained suite with fantastic views of the V&A and Discovery.
The location is ideal, just a short walk to the city centre shopping area and the railway station. Staff were excellent friendly, helpful, and welcoming. Great value.

My stay at this hotel was acceptable in terms of the accommodation itself, but the experience was seriously undermined by poor professionalism. Despite repeated requests, the hotel failed to provide a receipt for my stay. This is a basic service that guests should be able to rely on, especially when documentation is needed for work or personal accounting.

The lack of response and follow-up reflects disorganization and disregard for guests. Having to chase something as simple as a receipt is frustrating and leaves a very negative impression. Unfortunately, I cannot recommend this hotel to anyone who expects seriousness and proper customer service.