CGH Résidences & Spas Le Cristal de l'Alpe

Hotels
•
CGH
7.6 (31 reviews)
Rue du Poutat, Lieudit Le Coulet , L'Alpe-d'Huez , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Pool and spa
Friendly service
Cons:
Disrespectful families at the pool

Categories

Cleanliness
6.78
Mention of families being disrespectful at the pool, indicating cleanliness issues due to chaos.
Service
8.25
Superb service from Manuela at the front desk.
Location
8.29
Location is implied positively due to repeated visits.
Room Quality
7.74
Great apartments mentioned in the positive review.
Amenities
7.77
Jacuzzi, sauna, and hamam highlighted as positives.
Value for Money
7.23
Implied good value from repeated visits.
Food and Beverage
7.38
Not mentioned, assigned target rating.
Overall Experience
7.35
Overall satisfaction, on par with target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:59

Property Description

Luxury Self-Catering Apartments
Experience the charm of L'Alpe d'Huez at Résidence Le Cristal de l'Alpe. Indulge in fully-equipped apartments with kitchen amenities, en suite bathrooms, and balconies for a comfortable stay.

Wellness and Relaxation
Unwind in style with our indoor swimming pool, fitness centre, hamman, sauna, and spa facilities. Pamper yourself and rejuvenate your senses during your stay.

Convenient Location
Located just 100 meters from L'Alpe d'Huez town centre, our residence offers easy access to the vibrant surroundings. Explore the area or simply relax in the comfort of our Savoyard residence.

Book now for an unforgettable stay at Résidence Le Cristal de l'Alpe and create lasting memories in the heart of the French Alps.

Important information:

If you plan to arrive after 20:00, please contact the property in advance. A fee of approximately EUR 80 applies if you are traveling with a pet. A vaccination certificate must be presented on arrival and there is a maximum of 1 pet per apartment. The credit card used to make the reservation must be presented upon arrival. The beds are made on arrival, with the exception of sofa beds. A cleaning kit and towels are provided. End of stay cleaning is included, but you will have to clean the dishes and the kitchen before your departure. Failure to do so may result in charges. Parking rates for the summer season 2025: EUR 32/car/weekGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 80 per week.

Location

Guest Reviews

7.6
Based on 31 reviews
Cleanliness: 6.78
Service: 8.25
Location: 8.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 7.38
Overall Experience: 7.35
W
Walter • extended_group • fr
6
Une station couverte de soleil
Pros:

La vue de notre logement et la partie SPA Piscine

Cons:

L'accès compliqué entre les différents niveaux RDC appartement local à ski accueil

2026-01-04 • via Nuitee
F
Florian • solo_traveller • fr
7
Pros:

Le jacuzzi / sauna / hamam

Cons:

Le manque de respect des familles à la piscine ( les enfants sautent courent et crient)

2025-09-04 • via Nuitee
F
Frederic • solo_traveller • be
7
2025-09-01 • via Nuitee
M
Michel • family_with_children • fr
8
2025-07-30 • via Nuitee
E
Erik • family_with_children • se
9
Pros:

Love this place. Third time for us. Great apartments and very nice spa area with a pool for the kids.
Superb service from Manuela at the front desk when we arrived later then planned.

Cons:

Nothing. Loved every bit of it.

2025-07-18 • via Nuitee
W
Worryfree • with friends • ca
1
How to cheat your clients!
Pros:

Nothing is special.

Cons:

They charged us EURO 400 as a warranty for keeping the place clean, and in the end retained EURO 100 for not making our beds before leaving. Never heard of this before. Keep away, the place is worn out and dirty and has abusive policies.

2025-06-16 • via Nuitee
E
Erin • group • gb
8
Very good
Pros:

No breakfast provided but the location was one of the best we could have gotten for the price.

Cons:

As a group of 8 put into 2 flats, would have been nice to have 2 beds as opposed to a bed and a sofa bed. However that was all that was available at the time of booking, so cannot complain

2025-03-30 • via Nuitee
C
Claire • family with young children • nl
10
Exceptional
2025-01-05 • via Nuitee
E
Etienne • group • ae
4
Apartment is over priced. Staff is marginal. Spa facilities marginal clean
Pros:

Location,
Possibility of indoor parking

Cons:

Appartement is overpriced.
Too small for 6 ((as advertised).
Apartment is run down. Worn out furniture .
Dishwasher is not closing properly, thus leaking water, also pull out tray broken.
Water tap in kitchen loose.
Stains on wall.
On checkout staff is actively looking for ways to make the guest pay more.
There is no cleaning service provided, but there is a warning that if staff finds the apartment not clean enough you will be fined.
Spa area is marginal clean at best.
Would I come back? Probably NOT

2024-03-23 • via Nuitee
M
Martin • group • gb
9
Great accommodation. Staff are friendly, rooms are warm and comfortable.
2024-03-06 • via Nuitee
A
Abby • with friends • je
5
Good location but facilities not great
Pros:

Location was good only a short 5 min walk to a standing lift which takes you onto the slopes. Good central location within the resort for restaurants etc to. Takes dogs which was a plus for us. Apartments were fine and had enough space. The spa was really good big pool, jacuzzi, saunas and steam rooms.

Cons:

Could really do with a revamp I wouldn’t say it was 4 star in terms of facilities. The front door to our block was broken so it was always open so anyone could walk in. Bit of a maze to get around could be designed a lot better. Staff weren’t very helpful when our party had to ask for some extra things for their young kids. This is the second CGH I have stayed in and the standards were a lot lower in this one. Others I was with shave stayed in a few before and said the same. Probably wouldn’t stay here again.

2024-02-22 • via Nuitee
R
Richard • family with young children • gb
6
Good holiday but accommodation well over priced.
Pros:

Jacuzzi was r warm, tv never worked

Cons:

Jacuzzi cool temp and I v never worked

2024-01-08 • via Nuitee
N
Nicki • family with young children • gb
8
Great location.
Pros:

Close to slopes. Warm when radiators working!

Cons:

Reception closed quite often.

2023-12-24 • via Nuitee
Q
Quintin • family with young children • gb
8
Very good
Pros:

Great location and spa

Cons:

Nothing

2023-04-19 • via Nuitee
G
Glenn • young couple • nl
2
Location is the only good thing about this facility. The rest is just horrible.
Pros:

This hotel is NOT a 4-star hotel. It is self-catering flats with a whole list of rules and regulations along with your stay. The only point in favour of the hotel is the location.

Cons:

Everything. Maintenance of the facility is needed. The door mechanism was stuck several times, and we could get in. The staff are only available 8-10 and then 15:00 to 17:00. I pre-arranged my check in time at 13:00, and nobody was there to receive us. The hotel number was not being answered at all. We had to do a lengthy "stock take" when we finally got our key. The shower does not function and we told this is the way it is. The shower also leaked when used. Departure was even more horrendous, as very high charges are levied if you don't leave the flat in the same condition as when we arrived. Again, a "Stock take" had to be done on departure. The Front desk person refused to cancel my deposit and told me to go, all is OK. I will NOT recommend this property to my worst enemy.

2022-08-31 • via Nuitee
A
Andrew L.
6
False advertising
Pros:

Beds were not as advertised nor sleeping arrangement. Many things were not available either such as pool and sauna. This was due to the virus as told by staff, but that was not mentioned in advertissement. In fact you continued to advertise all as if it was available. Not at all what i expected and paid for. Very dissapointed. You advertised many things that were not true.

2021-01-18 • via Nuitee
H
Hélène
10
Superbe établissement de grand confort
Pros:

Excellent emplacement l’été car près de tout.
Appartements de grand confort , nous avions un 2 chambres très spacieux.
Personnel souriant et agréable.
Bref, je recommande

2020-07-20 • via Nuitee
A
anne b.
8
Très bon séjour
Pros:

résidence très bien placée. Appartement spacieux et fonctionnel. Piscine et bains bouillonnants au top!
Seuls bémols : le code wifi à rentrer bien trop souvent. Et surtout, le passage entre le chalet B et le reste de la structure, soit en sortant dans la neige, soit en traversant les casiers à ski et très mal indiqué, penible!
Toutefois très satisfaite sur l’ensemble

2020-01-11 • via Nuitee
D
David
6
Mauvais service dans un bel hôtel
Pros:

C'était la 3è fois que je séjournais dans cet hôtel, très bien situé en plein centre de l'Alpe d'Huez, magnifique station avec plein d'activités à faire en été.
La qualité de service a vraiment chuté par rapport aux deux premières fois. On parle d'un 4 étoiles où il faut faire les lits soit même (et on nous donne pas tous les draps - 1ère nuit passée à même le matelas), le micro-ondes n'a pas marché pendant tout le séjour (1 semaine) et les relances semblaient glisser aux hôtesses de l'accueil, qui parfois disaient "j'arrive dans 10 minutes" et n'arrivaient jamais...
Le jacuzzi marchait un jour sur deux...

2019-07-25 • via Nuitee
V
Verified traveler • family_with_children
6
Pros:

Location is good and we have stayed before and when the pool area is clean and the hot tubs working it’s much better!

2019-03-03 • via Nuitee