Holiday Inn Queretaro Zona Krystal by IHG

Hotels
•
IHG
9 (167 reviews)
Km 11 Carretera Queretaro, San Luis Posti, Querétaro, QUE, 76100 , Querétaro , MX
52-442-2389900

listing image 1
Show all photos

Facilities

Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Tasty food
Cons:
Old gym equipment
Noise from adjacent rooms
High buffet prices

Categories

Cleanliness
8.5
Overall positive feedback on cleanliness, but some mention of old rooms and noise from neighbors.
Service
10
Staff were consistently noted as friendly and helpful.
Location
9.5
Close to activities with convenient parking.
Room Quality
8.5
Rooms were nice, but issues with noise from adjacent rooms were mentioned.
Amenities
8
Gimnasio poco equipado y viejo; limited amenities noted.
Value for Money
8.5
Good value for the quality of the hotel; however, some mentioned the price of the buffet as high.
Food and Beverage
9.5
Food was positively highlighted, especially the breakfast buffet.
Overall Experience
9.5
Guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:09

Property Description

Recreational Amenities: From an outdoor pool to a 24-hour fitness center, enjoy various leisure activities during your stay.
Dining Experience: Indulge in international cuisine at Krystall or opt for room service while sipping your favorite drink at the bar/lounge.
Featured Amenities: Benefit from complimentary wired and wireless internet, a business center, and newspapers in the lobby.

Come and experience a delightful stay at Holiday Inn Queretaro Zona Krystal, an IHG Hotel, ideally located in Querétaro. Book now to enjoy a blend of comfort and convenience!

Important information:

  • Pool access available from 8 AM to 8 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: QRO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 167 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9.5
C
Carlos Enrique • couple • co
10
Muy bueno
Pros:

Cómodo, limpio, buena ubicación

Cons:

Nada

2026-01-19 • via Nuitee
C
CLAUDIA TERESA • family_with_children • mx
9
Pros:

la ubicación está muy bien, me queda a 2 minutos de mi destino

2026-01-19 • via Nuitee
M
Monica • family_with_children • mx
10
La relación calidad - precio es muy buena.
Pros:

El desayuno buffet y el servicio son muy buenos.
Las habitaciones son amplias y estában perfectamente limpias. La relación calidad - precio es muy buena.

2026-01-19 • via Nuitee
M
Mario • family_with_children • mx
8
Estancia para navidad diciembre 2025
Pros:

Cercanía a mis actividades, estacionamiento amplio, no ruido.

Cons:

Precio buffet desayuno, gimnasio poco equipado y viejo y mal estado

2025-12-29 • via Nuitee
P
Patrick • family_with_children • ie
7
2025-12-15 • via Nuitee
R
Ricardo • solo_traveller • ec
10
Pros:

Muy buena la comida

Cons:

La charola del servicio a la habitacion tardo mas de 3 dias en recogerse

2025-12-08 • via Nuitee
B
Beatriz Araceli • solo_traveller • mx
10
COMODIDAD
Pros:

Comodidad, servicio

Cons:

no aplica

2025-12-03 • via Nuitee
S
Sonia • family_with_children • us
10
Enjoyable
Pros:

Staff were very helpful and polite!

2025-10-29 • via Nuitee
S
Salvador • extended_group • mx
10
2025-10-22 • via Nuitee
O
Oscar • solo_traveller • mx
7
2025-10-13 • via Nuitee
A
Alejandro
10
Pros:

Perfect location

2025-10-04 • via Nuitee
C
Carlos • family_with_children • mx
9
2025-10-03 • via Nuitee
M
Maria • family
10
Pros:

The room were nice and clean, the food in the restaurant was very tasty and the staff was attentive and accommodating

2025-09-24 • via Nuitee
D
Daniel • couple • mx
9
2025-09-17 • via Nuitee
O
Oscar Alberto
10
Pros:

Todo muy bien

2025-09-16 • via Nuitee
J
Juan Jose • family_with_children • mx
10
Excelente ubicacion
Pros:

excelente habitacion de buen tamaño toda la habitacion en general

Cons:

N/A

2025-09-08 • via Nuitee
G
Guillermo
8
Pros:

Comodo para quedarse y moverse en zona Juriquilla

2025-09-07 • via Nuitee
C
Catalina • partner
8
Pros:

Es buena pero se siente el ruido de las habitaciones contiguas.

2025-09-02 • via Nuitee
M
Martha Patricia Menes • family
10
Pros:

Excelente servisio en la recepcion

2025-08-25 • via Nuitee
L
Leslie
10
Pros:

Muy buenas instalaciones para personas con discapacidad que era lo que buscamos.

2025-08-24 • via Nuitee