Oak Tree Urban Hotel Jakarta

Hotels
6.3 (80 reviews)
Jl. Sampit V no.3 , Jakarta , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Concierge service
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty linens
Weak water pressure
Smoke in common areas

Categories

Cleanliness
4.44
The linens and towels were dirty with stains, indicating poor cleaning standards.
Service
8.41
Staff were noted as professional and friendly throughout the stay.
Location
8.95
Good location close to malls and lively areas.
Room Quality
5.4
Rooms felt dated and some facilities had issues such as weak water pressure.
Amenities
5.43
Limited amenities available, with complaints regarding the jacuzzi and wifi.
Value for Money
4.89
Guests felt that the price did not reflect the quality of the stay.
Food and Beverage
6.44
Breakfast was decent, but there were issues with smoke affecting the dining experience.
Overall Experience
6.41
Guests expressed disappointment and would not return due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:23

Property Description

Convenient Location
Located just a 20-minute drive from Block M Plaza shopping centre, Oak Tree Urban offers a simple yet modern stay with well-lit bedrooms. The hotel's proximity to shopping and dining destinations makes it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The air-conditioned and well-furnished bedrooms at Oak Tree Urban provide a comfortable retreat after a day of sightseeing. Equipped with essential amenities like a flat-screen TV and electric kettle, guests can relax and unwind in style.

Dining and Services
Indulge in a culinary journey at Egg Nest Bistro, offering a mix of Western and Indonesian flavors, or unwind at Aqualuna Lounge and Bar with a selection of Western cuisines. With laundry services, meeting facilities, and room service available, Oak Tree Urban ensures a convenient and enjoyable stay for all guests.

Book your stay at Oak Tree Urban now and experience comfort and convenience at its best!

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 80 reviews
Cleanliness: 4.44
Service: 8.41
Location: 8.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 4.89
Food and Beverage: 6.44
Overall Experience: 6.41
T
Tody • solo_traveller • id
6
2026-01-19 • via Nuitee
W
Wan Hariz • extended_group • my
4
2026-01-19 • via Nuitee
A
Ade Padmo • couple • id
7
Average
Pros:

The location

Cons:

The pillow covers was not clean & no hot water during the stay

2026-01-19 • via Nuitee
C
Cipta • solo_traveller • id
2
It was not a good deal.
Pros:

It was on heavy discount

Cons:

Cleanliness is awfull. Broken bath door.

2026-01-09 • via Nuitee
C
CHRISTOPHER • couple • au
5
A non smokers nightmare but jaw dropping jacuzzi bath in the room
Pros:

Good location just a short taxi ride to big malls

Cons:

The breakfast sit down restaurant faces an army of cigarette smokers which hits you in the face as you eat breakfast and worse filters thru to the lobby and worse people smoke inside their room filling the corridor to our 1.3 m Rupees a nite executive jacuzzi room with choking cigarette smoke which ruined our stay.

2025-11-19 • via Nuitee
S
SARA NADIA • couple • my
1
2025-11-18 • via Nuitee
M
Murakawa • extended_group • jp
2
A hotel that is not worth the price of a suite
Pros:

Block M is also nearby and there are plenty of facilities around the hotel

Cons:

The water pressure in the shower is weak, there is no hot water, dirty water, clogged drainage, forced to use the stairs up to the 5th floor due to elevator failure

2025-11-10 • via Nuitee
M
Maël • couple • fr
7
2025-09-18 • via Nuitee
Z
Zefi • couple • us
8
2025-09-10 • via Nuitee
M
Musa • couple • my
1
saya tak akan dtg lagi ,
Pros:

tak suka

Cons:

towel kotor lansung di caj 500k , gila

2025-09-07 • via Nuitee
T
Tjandrawita • solo_traveller • id
7
Pros:

Area sekitar ramai/sibuk, malam hari seru, banyak jajanan pinggir jalan. Dapat kamar paling ujung, hadap ke jalan, kmr cukup luas.

Cons:

Suasana kamar agak redup, terasa bangunan lama, ada jendela tp ditutup mati, sekat kmr mandi dgn tmpt full kaca tanpa penutup.

2025-09-06 • via Nuitee
L
Lukas • solo_traveller • nl
8
2025-09-04 • via Nuitee
V
Valentijn • couple • nl
8
2025-09-03 • via Nuitee
S
Stephan S. • solo_traveller • ae
2
Pros:

The location was good, staff was nice.

Cons:

Cleaning was not done. Bed sheets dirty, towels dirty with blood stain. Checked out 1 day early, didnt want to deal with this. No windows. Rooms look dates vs image online.

2025-08-30 • via Nuitee
K
KENJI • solo_traveller • jp
4
2025-08-29 • via Nuitee
A
Amanda J • couple • us
4
Won't be staying again - no wifi.
Pros:

The staff seemed professional and friendly. Breakfast was decent, but could be better for the cost of the hotel.

Cons:

We stayed here three nights total, and the wifi worked for about two hours total. We had staff in our room multiple times trying to connect the laptop and TV. My phone would connect, but required reauthorization every 5-10 minutes. The laptop couldn't connect because we couldn't get the landing page to open to put in the password to connect.

The jacuzzi tub scared us quite a bit - when the jets were on, the knobs and side of the tub became electrified. Not a full shock, but you could feel the buzz...not comforting when you're sitting in water.

The linens weren't a bad quality, but one of the towels we got was torn up - certainly needed replacing.

We definitely won't be staying here again, and did not feel that it was worth the cost - not even close. I truly hope the best for the staff, but the facility needs a lot of work.

2025-08-27 • via Nuitee
D
Daniel • couple • nl
4
An overall disappointment for the price class
Pros:

The air-conditioning worked well.
There was a round table with multiple chairs on the patio, where we could eat. It was nice.

Cons:

For one of the most expensive rooms in this hotel, you get the following:
-From the bed, you have a direct line of sight to the toilet behind glass. We used a large towel on the door handle to at least give each other a bit of privacy.
-We could hear everything happening in the hallway, which means they could hear us too. Privacy was poor.
-We could also hear the lift 'ding' noise every time it arrived on the floor. Very clearly. Was quite annoying.
-I had some trouble sleeping as the noise isolation was not great and I could very clearly hear motors outside, even though on the fifth floor.
-The same goes for the shower, only very limited privacy. Direct line of sight from the door entrance.
-The Jacuzzi was so dirty, we had to flush it for hours for several consecutive days just to be able to use it once. The first time we turned it on, the water was black.
-The breakfast was very disappointing and after our third day of disappointment, we went to other food places to eat breakfast.
-The shower did not always have warm water. Some days only cold to slightly warm water available.
-The water pressure is too low to be used sometimes, especially with warm water.
-The mini cooler doesn't actually cool, because they only plugged in the low power 12v fan inside. Not the cooling element. When asked, they said it was intentional and if we want cool water, we can purchase it at the reception... Really?
-The power for the lamps also controls the power of the outlets. So you must keep the lamps on for your phone to charge. I simply screwed the bedside lamps off every night to be able to charge our phones while asleep.
-one of the lights on the patio was hospital white and also flickering.
-There were ants, despite being on the fifth floor.
-Two televisions. Neither worked with the wifi on arrival. I had to set it up manually, but the menu was in Indonesian, so it was hard. After only getting it working one day, it never worked again.

2025-08-26 • via Nuitee
W
Wan Abdul Rahman Bin • solo_traveller • my
8
2025-08-17 • via Nuitee
H
Holiday • family_with_children • id
7
2025-08-13 • via Nuitee
J
Jerome Cayton • solo_traveller • ph
5
Pros:

Great location. Near shopping area.

Cons:

The room needs deep cleaning and repairs. Glass panels had molds, floors need to be repaired, sheets needs to be changed.

2025-08-10 • via Nuitee