Servatur Casablanca Suites & Spa - Adults Only

Hotels
8.8 (1105 reviews)
Avenida de Gran Canaria, 24 , Maspalomas , es

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Stunning views
Excellent breakfast
Cons:
Many steps to climb
Some maintenance issues
Inconsistent dinner options

Categories

Cleanliness
8.34
While the property is kept clean, the older facilities need repairs, impacting cleanliness perception.
Service
9.31
The staff were incredibly friendly and helpful, providing a welcoming experience.
Location
9.05
The location offers stunning views and is close to attractions, albeit with many steps to climb.
Room Quality
8.8
Rooms are spacious and clean, though minor maintenance is needed in some areas.
Amenities
8.63
While some amenities such as the spa and pool need improvement, overall offerings are satisfactory.
Value for Money
8.29
Fair pricing for the services offered, though some areas like food could improve.
Food and Beverage
8.84
Breakfast and desserts received high praise, but dinner options had some inconsistencies.
Overall Experience
9.11
Overall a very positive experience marked by excellent service and enjoyable stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:46

Property Description

Luxurious Poolside Relaxation
Immerse yourself in the tranquility of our year-round heated pool, surrounded by comfortable loungers and hammocks, perfect for soaking up the sun and enjoying the breathtaking sea views.

Pampering Spa and Culinary Delights
Indulge in a rejuvenating experience at our free spa center or stay active at the fitness suite. Treat yourself to a relaxing massage or a range of treatments. Savor delicious buffet breakfast and exquisite evening meals at The Club restaurant and bar, followed by a drink at the poolside bar or rooftop chill out.

Breathtaking Views and Comfortable Accommodation
Experience the beauty of Puerto Rico and the sea from your private balcony or terrace in our rooms. Enjoy the convenience of a kitchenette and stay connected with free WiFi throughout the property.

Book now for an unforgettable adults-only retreat at Servatur Casablanca Suites & Spa - Adults Only!

Important information:

Please note that the property does not accept American Express as a payment method.

Please note that all guests, including minors, must present official identification upon arrival. The only valid documents accepted are: DNI (National Identity Document), NIE (Foreigner Identification Number), or passport, in accordance with applicable Spanish regulations (Order INT/321/2021 and Royal Decree 933/2021).

Please note that the property has 16 parking spaces available.

Please note that the free access to the Spa Center is on request and subject to availability.

Please note that the half board includes breakfast and dinner. Drinks are not included in dinner

Reservations for December 24 include a special dinner.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1105 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.05
Room Quality: 8.8
Amenities: 8.63
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 9.11
G
Grcic • couple • ie
10
Pros:

Object looks exactly like in the pictures — clean and well equipped. Cleaning was done every day. There is a large, private balcony; we were on the 7th floor with sun loungers, a table, chairs, and a jacuzzi. The beds are super comfortable.
We had breakfast included, which was very varied, fresh, and healthy. I am really impressed with the kindness and service — special praise for the cleaners and the breakfast staff, excellent job, thank you. The reception and the rest of the staff were also very friendly.
I would definitely recommend it and we will surely come back.

Cons:

Pillows

2026-03-28 • via Nuitee
S
sinead • couple • gb
7
2026-03-27 • via Nuitee
A
Aud Lisbeth • couple • no
8
Pros:

Rom, frokost

Cons:

Bassengområdet

2026-03-23 • via Nuitee
C
Céline • couple • fr
10
On a pris une nuit et c’était tellement top qu’on a prolongé le séjour dans cet hôtel
Pros:

La vue
Le Jaccuzi sur mon balcon
Le petit déjeuner excellent
Le spa

Cons:

/

2026-03-22 • via Nuitee
I
Irene • couple • es
10
2026-03-20 • via Nuitee
T
Thomas • couple • gb
10
2026-03-17 • via Nuitee
T
Tara • couple • es
10
2026-03-13 • via Nuitee
A
Airam javier • couple • es
10
Pros:

Todo

2026-03-12 • via Nuitee
R
Renie • couple • dk
7
Fint hotel hvis man bare har brug for en kort pause fra hverdagen.
Pros:

Venligt personale, dejlig opvarmet pool. Meget rent overalt. Fin morgenmadsbuffet. Dejligt at det er et voksenhotel. Det giver en skøn ro. Ikke langt til butikker og restauranter.

Cons:

Virkelig slidt. Toilettet løb, rørføring på badeværelset lavet forkert, så vand kom op under gulvet ved toilet og bad, så gulvet hele tiden var vådt. Det generelle indtryk overalt var, at der er brug for en opdatering, og at den stakkels pedel løber stærkt. Spa området var meget uinspirerende. I februar når solen først hotellet efter kl 12.

2026-03-12 • via Nuitee
C
Cecilia • couple • se
7
Stora rum med bra läge
Pros:

Stort rum och stor balkong med havsutsikt.

Cons:

Allt var lite slitet, både rum och i allmänna utrymmen.
Dålig påfyllning vid frukosten så det kändes inte så fräscht.

2026-03-11 • via Nuitee
S
Spela • couple • si
7
2026-03-10 • via Nuitee
A
Aron • couple • no
8
Alt i alt veldig bra - men på sikt bør hotellet vurdere å gjennomføre vedlikeholdsmessige oppgraderinger!
Pros:

Beliggenheten og (den store) terrassen!

Cons:

Mislikte er drøyt - men det begynner å bli «litt slitent». Spesielt badet har nok sett sine bedre dager. Litt mugg og tiltakende «slitent».

2026-03-10 • via Nuitee
N
Natalia • couple • es
9
Pros:

Personal estupendo y habitación bastante amplia

Cons:

Como crítica constructiva opino que la piscina del spa debería de aumentar la temperatura, ya que me pareció que por la época y los tiempos que hay está un poco fría…

2026-03-10 • via Nuitee
K
Karolina • solo_traveller • pl
7
Pros:

Lovely staff, good food

Cons:

Some gym equipment didn't work, the same in spa some equipment in the pool didn't work as well. 9th floor tarace/pub close all the time although was said that will be open.

2026-03-08 • via Nuitee
K
Karen • couple • ie
10
2026-03-05 • via Nuitee
S
Sean • couple • ie
9
Fantastic stay
Pros:

Room layout

Cons:

We wanted a double bed , instead we got two single beds together

2026-03-05 • via Nuitee
L
Larraine • couple • gb
8
2026-03-05 • via Nuitee
H
Håkan • couple • se
7
Bra vistelse i 2 dagar😊
Pros:

Bra rum med härlig balkong. Bra frukost.
Trevligt SPA.

Cons:

Hissarna var en trång sektor.
Middagsmaten var sådär.

2026-03-04 • via Nuitee
M
Maria • couple • se
8
2026-03-01 • via Nuitee
K
Kristine • couple • dk
8
Pros:

Venligt og smilende personale. Rigtig god morgenmad

Cons:

Hotellet er slidt. Der er ingen creme, sæbe osv på værelserne som der er på andre hoteller. Vi havde en kakerlak på værelset.
Toilettet lugtede af kloak

2026-02-28 • via Nuitee