Servatur Casablanca Suites & Spa - Adults Only

Hotels
8.8 (1298 reviews)
Avenida de Gran Canaria, 24 , Puerto Rico de Gran Canaria , ES
+34 828 15 02 77

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Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Spacious rooms
Stunning views
Excellent breakfast
Cons:
Many steps to climb
Some maintenance issues
Inconsistent dinner options

Categories

Cleanliness
8.34
While the property is kept clean, the older facilities need repairs, impacting cleanliness perception.
Service
9.31
The staff were incredibly friendly and helpful, providing a welcoming experience.
Location
9.05
The location offers stunning views and is close to attractions, albeit with many steps to climb.
Room Quality
8.8
Rooms are spacious and clean, though minor maintenance is needed in some areas.
Amenities
8.63
While some amenities such as the spa and pool need improvement, overall offerings are satisfactory.
Value for Money
8.29
Fair pricing for the services offered, though some areas like food could improve.
Food and Beverage
8.84
Breakfast and desserts received high praise, but dinner options had some inconsistencies.
Overall Experience
9.11
Overall a very positive experience marked by excellent service and enjoyable stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:46

Property Description

Luxurious Poolside Relaxation
Immerse yourself in the tranquility of our year-round heated pool, surrounded by comfortable loungers and hammocks, perfect for soaking up the sun and enjoying the breathtaking sea views.

Pampering Spa and Culinary Delights
Indulge in a rejuvenating experience at our free spa center or stay active at the fitness suite. Treat yourself to a relaxing massage or a range of treatments. Savor delicious buffet breakfast and exquisite evening meals at The Club restaurant and bar, followed by a drink at the poolside bar or rooftop chill out.

Breathtaking Views and Comfortable Accommodation
Experience the beauty of Puerto Rico and the sea from your private balcony or terrace in our rooms. Enjoy the convenience of a kitchenette and stay connected with free WiFi throughout the property.

Book now for an unforgettable adults-only retreat at Servatur Casablanca Suites & Spa - Adults Only!

Important information:

Please note that the property does not accept American Express as a payment method.

Please note that all guests, including minors, must present official identification upon arrival. The only valid documents accepted are: DNI (National Identity Document), NIE (Foreigner Identification Number), or passport, in accordance with applicable Spanish regulations (Order INT/321/2021 and Royal Decree 933/2021).

Please note that the property has 16 parking spaces available.

Please note that the free access to the Spa Center is on request and subject to availability.

Please note that the half board includes breakfast and dinner. Drinks are not included in dinner

Reservations for December 24 include a special dinner.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Location

Guest Reviews

8.8
Based on 1298 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.05
Room Quality: 8.8
Amenities: 8.63
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 9.11
D
Daida • couple • es
5
2026-09-17 • via Nuitee
D
Damián • solo_traveller • es
10
2026-09-16 • via Nuitee
R
Raquel del Pino • couple • es
8
Bien
Pros:

Todo bien

2026-09-14 • via Nuitee
A
Adrián • couple • es
7
Cons:

La comida para ser un hotel de 4 estrellas el desayuno muy flojo

2026-09-13 • via Nuitee
M
mylène • couple • fr
6
Séjour agréable
Pros:

Les services proposés

2026-09-12 • via Nuitee
M
Maria Linde • solo_traveller • dk
8
Pros:

Dejligt område, stort hotel

Cons:

Airconditionanlæg virkede ikke ordentligt, markise virkede heller ikke. Og død kakerlak på gulvet

2026-09-12 • via Nuitee
A
Anni • couple • dk
8
2026-09-12 • via Nuitee
M
Mark Fole • solo_traveller • gb
10
Pros:

Very quite relaxed hotel plenty of chilled out areas breakfast marvellous great selection everything spot on

Mark

2026-09-08 • via Nuitee
J
John (Sean) • solo_traveller • nz
8
Pros:

Excellent stay

2026-09-08 • via Nuitee
J
josemanuel • couple • es
9
Comodidad y relax
Pros:

Todo, y que no hay niños

Cons:

Nada

2026-09-07 • via Nuitee
C
Claudia • couple • es
9
2026-09-04 • via Nuitee
R
Romina • couple • it
9
2026-09-03 • via Nuitee
R
Rachael • solo_traveller • ie
10
The gym goers
Pros:

We had a 10 night stay we loved everything about the hotel we couldn't fault it the staff the breakfast the facilities were excellent 👍🏻

Cons:

We didn't like that you only were issued with 1 key but that's being picky it actually didn't matter 😕

2026-09-03 • via Nuitee
O
Ortega • couple • es
7
Estuvo bien
Pros:

spa
piscina
cena

Cons:

El hotel es bastante antiguo y para el precio pagado no me pareció suficiente.

2026-09-02 • via Nuitee
J
Juanma • solo_traveller • es
8
Pros:

El trato del personal de diez y la localización espectacular.

Cons:

El aire no enfriaba bien y el baño y jacuzzi algo sucios.

2026-09-01 • via Nuitee
M
Mariluz • couple • es
10
2026-09-01 • via Nuitee
S
Sánchez González • couple • es
9
2026-08-30 • via Nuitee
A
Ancor • couple • es
4
Muy decepcionante.
Pros:

El jacuzzi en la habitación, aunque podría estar en mejor estado, fue casi lo único positivo. El desayuno también es bastante bueno.

Cons:

Se trata de un hotel viejo al que le han dado una lavada de cara MUY superficial con elementos de cierto lujo. En general resulta un "quiero y no puedo" al que se le ven las costuras.

Trato deficiente. Nos asignaron un turno de cena y al llegar tan sólo 10 minutos después del INICIO del turno nos dijeron que el INICIO del turno coincide con la hora de CIERRE DE COCINA y por tanto no nos atendían pese a haber pagado la cena. No nos la reembolsaron. Pagamos y no cenamos. ¡En un hotel de casi 300 euros la noche!

El parking son poquísimas plazas y si está ocupado (casi seguro) toca sufrir mucho para aparcar.

2026-08-30 • via Nuitee
F
Flori • solo_traveller • es
7
Cons:

La piscina

2026-08-30 • via Nuitee
G
Garrett • solo_traveller • ie
8
Cons:

Just the beds , as a couple ; the Single Beds used as Double Beds kept sliding apart. Which was a bit annoying as you'd have to stand up and reset the bed slide it back together.. probably movable latches on corners of bed would help as a single solution..

2026-08-30 • via Nuitee