Grand Inn - Penang Road

Hotels
7.1 (258 reviews)
No 72, Penang Road , George Town , my
info@grandinn.com.my

listing image 1
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Children allowed

Facilities

Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Location
Standard amenities
Cons:
Cleanliness issues
Room size

Categories

Cleanliness
4.6
Room not clean, floor not clean, sticky carpet.
Service
7.6
Standard service quality for this hotel tier; management focus on income reported.
Location
8.1
Located in town near stores and easy to find supermarket and restaurant.
Room Quality
5.6
Room too small for two; needs refurbishment.
Amenities
8.1
Standard quality for this hotel tier.
Value for Money
8.1
Standard quality for this hotel tier.
Food and Beverage
8.1
Standard quality for this hotel tier.
Overall Experience
6.6
Major concerns with cleanliness and room quality; otherwise a reasonable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:05

Property Description

Convenient Location

Modern Amenities

Friendly Service

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Parking is subject to availability due to limited spaces.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

Location

Guest Reviews

7.1
Based on 258 reviews
Cleanliness: 4.6
Service: 7.6
Location: 8.1
Room Quality: 5.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 6.6
M
Md Fahim Mohiuddin • family_with_children • bd
4
2025-10-09 • via Nuitee
M
Md moshiur • extended_group • bd
7
2025-09-29 • via Nuitee
A
Arul Santiago • family_with_children • my
1
Pros:

Location

Cons:

The hotel getting rotten without proper maintenance,
Room not clean
Room need to refurbish
TV faulty
Floor not clean
Sticky carper

Grand inn management don't jst looking into incoming moneys

2025-09-06 • via Nuitee
M
mila • family_with_children • my
10
2025-08-23 • via Nuitee
M
Mohd • solo_traveller • my
10
2025-08-16 • via Nuitee
I
Ismail • family_with_children • my
5
Pros:

Located in town near stores ann easy to find supo and restaurant

Cons:

Room too small for two uf us

2025-07-27 • via Nuitee
A
Anonymous • family with young children • my
6
Pleasant
2025-06-30 • via Nuitee
A
Arul • review category business travellers • my
4
Disappointing
2025-06-11 • via Nuitee
S
Susila • family with young children • my
10
Exceptional
2025-03-12 • via Nuitee
K
Kim • young couple • gb
6
A bit disappointing
Pros:

Pleasant helpful staff. Great location close to bars and restaurants. Good shower. Hot and cold water supply outside room.

Cons:

Very small room, . New bed sheets and towels needed. Corridor carpet needs replacing, quite dirty.

2025-02-07 • via Nuitee
C
Christopher • family with young children • my
7
More room for improvement. Keep striving to improve 💪 ✨️
Pros:

The location itself was excellent. Food is within walking distance, and public transportation is easily accessible.

Cons:

Well, I believe that if the hotel staff could provide up to date information about "how to get to places via free bus services and paid busses" that would be awesome because local tourists like me, may not want to drive. Luckily, there is hotel parking.
Thank you.

2025-01-24 • via Nuitee
L
Lourdes • family with young children • my
7
Good
2025-01-13 • via Nuitee
N
Naidatul • family with young children • my
4
Disappointing
2024-12-27 • via Nuitee
I
Inderjit • family with young children • my
10
Exceptional
2024-12-24 • via Nuitee
I
Ishak • review category business travellers • my
8
Very good
2024-12-08 • via Nuitee
I
Ishak • review category business travellers • my
8
Very good
2024-12-01 • via Nuitee
A
Arul • review category business travellers • my
8
overall nice
Pros:

Good location

Cons:

upgrade tv channels
add sports

2024-11-26 • via Nuitee
S
Sendy • family with young children • mu
6
Pleasant
2024-11-20 • via Nuitee
I
Ishak • review category business travellers • my
7
Good
2024-11-12 • via Nuitee
S
Sakina • young couple • in
7
Good
Pros:

the location and cleanliness

Cons:

rooms are conjusted

2024-10-19 • via Nuitee