Riverra Inn Langkawi

Hotels
7.4 (462 reviews)
Lot 290 Kampung Padang Lalang Langkawi , Kuah , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Room quality concerns
Limited amenities

Categories

Cleanliness
6.74
Several reviews pointed out issues with cleanliness, including smelly rooms and damaged items.
Service
8.21
Staff were generally described as friendly and cooperative, with positive mentions of prompt check-in.
Location
7.75
Location received positive mentions for being near local attractions but indicated some inconvenience.
Room Quality
6.7
Negative comments about room quality included issues with cleanliness and comfort.
Amenities
7.23
Amenities mentioned were generally satisfactory, though some guests noted limitations.
Value for Money
7.69
Value for money was seen as reasonable, though some amenities were lacking.
Food and Beverage
7.24
Breakfast was positively noted, but some guests expressed disappointment about missing options.
Overall Experience
7.61
Overall experience was mixed, with some positive aspects overshadowed by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:46

Property Description

Convenient Location: Located just minutes away from Kuah Town and the Night Market, perfect for exploring the city.
Comfortable Accommodation: Fully air-conditioned rooms with modern amenities and en suite bathrooms.
On-Site Dining and Services: Enjoy a variety of local dishes at Riverra Restaurant and take advantage of tour desk and car rental services.

Book now and experience the best of Langkawi at Riverra Inn Langkawi!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the rooms cannot accommodate extra beds. Additional guests will be provided with mattresses.
Beginning 1 July 2016, as directed by the Langkawi Municipal Council, a local government Tourism Promotion Fee would be applicable per room per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGK

Location

Guest Reviews

7.4
Based on 462 reviews
Cleanliness: 6.74
Service: 8.21
Location: 7.75
Room Quality: 6.7
Amenities: 7.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 7.61
A
Adrija • couple • in
7
Pros:

Good. Would be better if they get the pool side cafe running again.

2026-10-28 • via Nuitee
M
Mohd nor • solo_traveller • my
1
Unexpectation room
Pros:

The front desk staff on the day of check-in were very kind, friendly, and welcoming. They provided excellent customer service and made a positive first impression, despite the disappointing condition of the room.

The staff on the second day were unable to resolve the issues despite my polite requests for assistance. I was disappointed that my concerns were not properly addressed, especially after explaining the discomfort I experienced due to the room's poor condition. I expected better service and a more effective response to ensure a comfortable stay.

Despite having checked in, we decided not to stay at the hotel due to the unpleasant room conditions mentioned earlier, which made it impossible for us to feel comfortable or get a good night's rest.

We subsequently contacted Booking.com and requested their assistance in resolving the issue and obtaining a refund, even though we had not stayed in the room. However, the hotel rejected our refund request without showing any flexibility, understanding, or consideration of our circumstances.

We find this extremely disappointing and unfair, as we were forced to seek alternative accommodation due to the hotel's unsatisfactory room conditions. We believe that the hotel should have demonstrated better customer service and goodwill instead of refusing our request without proper consideration. This experience has significantly affected our overall impression of the hotel, and we hope that Booking.com will review our case fairly and assist us in obtaining a refund.

Cons:

The room had a strong, unpleasant musty smell that made it uncomfortable to stay in. The pillows smelled sour and unhygienic, making it difficult to rest comfortably. The lighting was very dim, creating an unpleasant atmosphere, and the TV was not functioning properly, adding to my frustration. Overall, the room was far below my expectations and did not provide a comfortable or relaxing environment. I was extremely disappointed with the room conditions, as they significantly affected my comfort and overall stay.

2026-10-24 • via Nuitee
S
Shalinda • family_with_children • my
6
2026-10-24 • via Nuitee
A
Abul • couple • my
1
2026-10-21 • via Nuitee
M
MOHAMMED • solo_traveller • dz
7
Pros:

La gentillesse du personnel et sa disponibilité

Cons:

Rien

2026-10-14 • via Nuitee
M
Mohamed • solo_traveller • in
9
2026-09-19 • via Nuitee
S
Shamsuriani • solo_traveller • my
8
2026-09-12 • via Nuitee
B
Butkeviciute • solo_traveller • lt
3
Pros:

We liked the outdoor pool, but the lights are turned off in the evening, so it’s too dark to get back to the hotel.

Cons:

We didn’t like that the upper floor is stuffy and there is no air conditioning. The doors are old and difficult to lock. The room needs renovation. There is no kettle with coffee, tea, and sugar in the room, even basic items such as a few cups, plates, spoons, forks, and knives.
There is no air freshener in the bathroom.
The room also does not have a safe for storing important documents, money.

2026-09-12 • via Nuitee
N
NOR NASYITAH • family_with_children • my
10
Pros:

ROOM & POOL VERY CLEAN.STAFF VERY KIND

2026-09-10 • via Nuitee
Z
Zulhayati • solo_traveller • my
9
Pros:

Lokasi di pekan Kuah. Berhampiran dengan deretan kedai makan, jeti kuah dan Pekan Rabu . Bilik yang luas dan bersih. Ada kemudahan kolam renang. Bilik dikemas setiap hari. Harga murah dan berpatutan. Staff yang baik.

Cons:

Tiada kemudahan hygiene and washing (soap,body wash,shampoo,toothpaste) basic thing in bathroom.

2026-09-07 • via Nuitee
F
farrah • solo_traveller • my
7
2026-09-06 • via Nuitee
K
Khairuz Rahmat • solo_traveller • my
5
Pros:

Lokasi dekat dengan destinasi utama pelancongan.

Cons:

Bilik banyak semut kecik merah.

2026-09-03 • via Nuitee
B
Biaro • solo_traveller • my
9
Pros:

Saya merasa sering terbantu dgn staffnya yg bertugas pada waktu saya menginap

Cons:

Hmm tidak ada

2026-08-31 • via Nuitee
H
Haniss • solo_traveller • my
10
2026-08-28 • via Nuitee
N
Noor • solo_traveller • my
7
Pros:

Harga murah dan selesa... ada pool ...anak2 suka

2026-08-27 • via Nuitee
N
Norainiza • couple • my
8
2026-08-25 • via Nuitee
S
Syahirul • couple • my
10
2026-08-08 • via Nuitee
M
mohamad • couple • my
10
2026-08-05 • via Nuitee
H
hidayatul • couple • my
1
2026-07-22 • via Nuitee
A
ATIQAH • extended_group • my
7
Pros:

Staff is friendly
Worth for money

Cons:

Plug point is far from the bed

2026-07-16 • via Nuitee