Empress Pattaya Hotel

Hotels
8.3 (680 reviews)
436/21 Pattaya 2nd Road, Pattaya City, Chon Buri , Pattaya Central , th

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and accommodating staff
Cons:
Cleanliness issues
Rooms need renovation

Categories

Cleanliness
7.55
Some reviews noted issues with cleanliness, such as odors and necessity for better pillows.
Service
9.05
Multiple reviews praised the accommodating and friendly staff.
Location
9.05
Frequent mention of excellent location, especially near shopping and beaches.
Room Quality
7.55
Some comments suggested the need for room renovations.
Amenities
8.05
Overall good, but some limitations noted like a small pool and lack of gym.
Value for Money
8.55
Generally considered good value for the price based on location and service.
Food and Beverage
8.05
Breakfast received mixed reviews, some flaws noted.
Overall Experience
8.55
Positive sentiment and intention to return noted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:07

Property Description

Luxurious Rooms with Stunning Views
Empress Pattaya Hotel offers contemporary rooms with free Wi-Fi, personal safe, minibar, and cable TV. Enjoy breathtaking views of Pattaya city from the comfort of your room.

Convenient Amenities and Services
Guests can easily make travel arrangements at the tour desk, explore the on-site florist, and take advantage of laundry and luggage storage services provided by the 24-hour front desk. Additionally, drivers can enjoy complimentary parking during their stay.

Delicious Dining Options
Experience a culinary delight at the on-site restaurant offering a blend of Thai and European cuisine. Whether you prefer indoor or outdoor dining, indulge in flavorful dishes and refreshing drinks.

Book your stay at Empress Pattaya Hotel now for a memorable and relaxing experience.

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Renovation work is done from 8:00 to 18:00 daily until 16 July 2026. Some rooms are under renovation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for THB 890 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 680 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.55
H
Husain • couple • bh
7
Was good hotel
Pros:

Good location

Cons:

Nothing

2026-06-11 • via Nuitee
H
Heiko • family_with_children • de
8
2026-06-11 • via Nuitee
L
Luo • solo_traveller • th
7
Kinda good
Pros:

Good location. Good price

Cons:

Part of the hotel seems undergoing redecoration.

2026-06-11 • via Nuitee
M
murray • couple • au
7
2026-06-05 • via Nuitee
Y
YONGPING • couple • tw
5
2026-05-30 • via Nuitee
M
mohamed • solo_traveller • bh
9
Pros:

الفندق يقع في موقع متميز بين مجمع ترمنال 31 ومجمع مرينا بتايا وقريب من والأسواق الليليه كما انه قريب من البحر 5 دقائق مشي والغرف مريحة وطاقم الفندق متعاون وبشوش ولانه الفندق يقع مباشرة على الشارع الرئيسي رقم 2 مما يجعل الحصول على وسائل التنقل سهل فور خروجك من باب الفندق لهذا السبب أصبح هذا الفندق معتمد لدي عند زيارتي الى بتايا منذ أعوام عديدة

2026-05-28 • via Nuitee
A
anita • solo_traveller • de
5
2026-05-25 • via Nuitee
H
Hamed • couple • ae
8
‏فندق مناسب نعم سوف اكرر الزيارة
Pros:

كل شيء

Cons:

لايوجد

2026-05-22 • via Nuitee
I
Ingkarat • couple • th
9
2026-05-10 • via Nuitee
K
Kevin • couple • gb
8
2026-05-09 • via Nuitee
S
Saman • solo_traveller • lk
7
Pros:

good service

Cons:

No support from Reception staff because they do not know English.

2026-04-29 • via Nuitee
S
Sharma • solo_traveller • th
10
2026-04-19 • via Nuitee
A
AHMED • extended_group • sa
8
استمتع ولا تبالي
Pros:

الخدمة رائعة
الراحة
التسوق
الشاطئ

Cons:

لا يوجد

2026-04-17 • via Nuitee
N
Nattasan • couple • gb
10
Decent location. Staffs were friendly.
Pros:

The staffs were very welcoming.

2026-04-15 • via Nuitee
C
chularat • solo_traveller • th
8
Pros:

Staffs very friendly and full of service minds.

Cons:

Few parking spots

2026-04-02 • via Nuitee
R
Roi • solo_traveller • il
8
2026-04-02 • via Nuitee
N
Nhi • couple • vn
10
Hài lòng
2026-03-31 • via Nuitee
J
Joseph • couple • au
10
2026-03-25 • via Nuitee
E
Edward • couple • gb
10
2026-03-23 • via Nuitee
M
Marie-Christine • family_with_children • fr
9
Un bon hôtel bien situé,simple et convivial.
Pros:

Le volume de la chambre,la situation de l'hôtel avec des magasins de tout genre à proximité.
La plage est à proximité.Le petit déjeuner est très divers et comme on est dans 1 quartier Chinois,on a le choix avec l'international et le Thaî/ Chinois
Les restaurants sont très nombreux autour et les activités nombreuses.😁

Cons:

Il manque des prises électriques et internet de chaque côté du lit...
Les bouteilles d'eau sont soit payantes soit gratuites, l'explication n'est pas claire...donc ma première bouteille était...payante et un peu chère !!🤔🥺🤨 Ensuite les autres étaient gratuites.😉👍 L'isolation phonique impeccable.

2026-03-18 • via Nuitee