Empress Pattaya Hotel

Hotels
8.3 (697 reviews)
436/21 Pattaya 2nd Road, Pattaya City, Chon Buri , Pattaya Central , TH
+66 38 416 652

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and accommodating staff
Cons:
Cleanliness issues
Rooms need renovation

Categories

Cleanliness
7.55
Some reviews noted issues with cleanliness, such as odors and necessity for better pillows.
Service
9.05
Multiple reviews praised the accommodating and friendly staff.
Location
9.05
Frequent mention of excellent location, especially near shopping and beaches.
Room Quality
7.55
Some comments suggested the need for room renovations.
Amenities
8.05
Overall good, but some limitations noted like a small pool and lack of gym.
Value for Money
8.55
Generally considered good value for the price based on location and service.
Food and Beverage
8.05
Breakfast received mixed reviews, some flaws noted.
Overall Experience
8.55
Positive sentiment and intention to return noted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:07

Property Description

Luxurious Rooms with Stunning Views
Empress Pattaya Hotel offers contemporary rooms with free Wi-Fi, personal safe, minibar, and cable TV. Enjoy breathtaking views of Pattaya city from the comfort of your room.

Convenient Amenities and Services
Guests can easily make travel arrangements at the tour desk, explore the on-site florist, and take advantage of laundry and luggage storage services provided by the 24-hour front desk. Additionally, drivers can enjoy complimentary parking during their stay.

Delicious Dining Options
Experience a culinary delight at the on-site restaurant offering a blend of Thai and European cuisine. Whether you prefer indoor or outdoor dining, indulge in flavorful dishes and refreshing drinks.

Book your stay at Empress Pattaya Hotel now for a memorable and relaxing experience.

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Renovation work is done from 8:00 to 18:00 daily until 16 July 2026. Some rooms are under renovation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

8.3
Based on 697 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.55
J
Jenjira • solo_traveller • th
9
Pros:

สะดวกสบายดี พนักงาน แม่บ้านน่ารักทุกคน

Cons:

ได้ห้องชั้น2 ไม่แน่ใจว่าได้กลิ่นบุหรี่ภายในห้องมั๊ย เราเองก็ลืมขอห้องปลอดบุหรี่เองแหล่ะ เพราะครั้งที่แล้วได้ชััน4 ไม่มีกลิ่นแบบนี้

2026-09-17 • via Nuitee
M
Mohamad • solo_traveller • ae
7
2026-09-09 • via Nuitee
• solo_traveller • om
10
Pros:

كل شي كان جميل

Cons:

يحتاج لبعض الصيانه للجزء القديم من الفندق

2026-09-09 • via Nuitee
R
Robina • couple • om
10
2026-09-07 • via Nuitee
H
Hsiu-Huei • family_with_children • tw
10
2026-09-07 • via Nuitee
T
Theodoros • solo_traveller • au
5
Not nice front staff .
Pros:

Nothing

Cons:

The hotel is unhealthy , .They need to remove the mould properly not just hiding it with paint. renovating it properly .We cancelled our stay and front staff is always playing hard about the things. you will loose the customer no matter what if you act that way. They refused to remove our document from their system and required my doctor documents for reschedule our stay which is silly.
do your own favor, there is many hotel surrounds by that respect customer needs

2026-09-06 • via Nuitee
M
Mohammed🇦🇪 • couple • ae
9
Pros:

مكان نظيف وقريب البحر وقزيب تيرمنال

2026-09-06 • via Nuitee
J
Jeffrey • couple • th
9
Very nice stay. Staff was excellent. Extended a few nights.
Pros:

Great location and great staff. Room was big and clean.

2026-09-01 • via Nuitee
T
Talal • couple • bh
9
2026-08-27 • via Nuitee
2
221115 • couple • at
9
2026-08-15 • via Nuitee
K
Karen • solo_traveller • fr
10
Pros:

L' emplacement de l hôtel. La gentillesse des employés

Cons:

Ras

2026-08-11 • via Nuitee
D
Dawood isaa • family_with_children • om
9
فندق يستحق الزيارة
Pros:

اعجبني الموقع الممتاز القربب من كل شي تحتاجه الترمنال 21 جنبك والمارينا سنتر كذلك والشاطئ قربك

Cons:

لم يعجبني عدم المرونة في تسليمهم لنا الغرف حيث اننا وصلنا صباحا الساعه العاشرة وانتظرنا الى الساعة الثانية ظهرا

2026-08-04 • via Nuitee
J
Janaka prasad • couple • lk
7
Very good
Pros:

Room spaces and cleanliness.

Cons:

Towels were clean but those are not in new condition. Seems used many times.

2026-08-04 • via Nuitee
S
sharifa • family_with_children • bh
10
الفندق متجدد والغرفه كبيرة والسعر مناسب جدا على المنطقة
Pros:

المكان قريب جدا للمجمعات والشاطئ و7/11

Cons:

لا يوجد شيء

2026-08-03 • via Nuitee
S
Siam • couple • th
10
2026-07-20 • via Nuitee
I
ISMAEEL • family_with_children • bh
8
الموظفين خلوقين جدا
2026-07-16 • via Nuitee
I
Igor Wanderlust • solo_traveller • uz
8
2026-07-05 • via Nuitee
K
kwan • family_with_children • hk
10
2026-06-25 • via Nuitee
J
Jan • couple • no
8
Pros:

good breakfast. nice area on roof top. good area for shopping, go to the beach, massage and resturants

2026-06-22 • via Nuitee
V
Van Anh Kiet • couple • ca
10
2026-06-21 • via Nuitee