The Racquet Club

Hotels
8 (461 reviews)
5 Chapel Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Squash
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Reasonable rates
Cons:
Cleanliness issues
Outdated facilities
No breakfast available

Categories

Cleanliness
7.14
The cleanliness was criticized in several reviews, with mentions of bits on the carpet and needed deep cleaning.
Service
9.11
Many reviews praised the friendly and accommodating staff, indicating excellent service.
Location
9.15
Numerous reviews highlighted the great location of the hotel, particularly its proximity to the city center.
Room Quality
7.6
Mixed reviews about room quality; while some found it acceptable, many mentioned the need for upgrades.
Amenities
7.13
Amenities were often considered basic, with comments about the lack of a bar, restaurant, or modern facilities.
Value for Money
8.09
Value for money was mentioned with some reviews indicating acceptable pricing despite the quality concerns.
Food and Beverage
7.64
No breakfast service was a common critique, impacting the overall satisfaction related to food services.
Overall Experience
8.11
Overall experience was rated positively, with many visitors expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:44

Property Description

Luxurious Accommodations
The Racquet offers individual rooms adorned with antiques and local artwork, each equipped with Freeview TV and a choice between a walk-in shower or a relaxing roll-top bath. For those seeking a more spacious option, modern apartments with open plan living/dining areas are also available.

Top-Notch Facilities
Guests can enjoy the convenience of 2 squash courts on-site, perfect for staying active during their stay. Additionally, the hotel boasts an award-winning restaurant where visitors can indulge in exquisite dining experiences.

Prime Location
Located just a 10-minute walk from Liverpool city centre and a short 5-minute drive from the Echo Arena, The Racquet offers the ideal blend of accessibility and tranquility for a memorable stay.

Book your stay at The Racquet now for a perfect blend of luxury, convenience, and prime location.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8
Based on 461 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
A
Amy • couple • gb
1
Abysmal never again
Pros:

Absolutely nothing it was awful

Cons:

Dirty, rude staff only the gent on reception the lady was pleasant. Bathroom door jammed shut, hairs in the bath, bed was so small and uncomfortable. We left within 30 min if that of being there. Our room smell so awful and stale too

2026-01-25 • via Nuitee
E
Erna • couple • gb
10
Pros:

Very cute hotel with loads of character and lovely staff!

2026-01-21 • via Nuitee
D
Denise • solo_traveller • gb
8
A lovely place to stay at a great price and ideal for the IOM ferry terminal
Pros:

It was a really attractive property. The room and bathroom were large and the decor great. The staff couldn't have been more helpful.

Cons:

The water was not hot enough for me. (it was not cold)

2026-01-19 • via Nuitee
L
Lauren • couple • gb
10
2026-01-19 • via Nuitee
C
Clare • couple • gb
5
Good location, friendly staff but rooms in need of an upgrade
Pros:

Location

Cons:

TV not working in the room. Also didn’t like having to leave key when going out for the evening.

2026-01-03 • via Nuitee
A
Aubrey • family_with_children • ie
4
Pros:

Close to city centre

Cons:

Very old.

2026-01-02 • via Nuitee
F
Fairouz • couple • ch
10
Centrally located Hotel and well educated Stafd
Pros:

Der Rezeptionist sehr hilfreich und serioes

Cons:

Die ausstatung vom Bad

2025-12-31 • via Nuitee
L
Leslie • solo_traveller • ie
8
2025-12-24 • via Nuitee
G
Gillian • couple • ie
10
Will definitely be back
Pros:

Great location and staff were so accommodating

2025-12-23 • via Nuitee
C
Clare QUIRKY • couple • gb
6
Basic for fhe cost
Pros:

Reception staff very friendly.

Cons:

Having to ring to get in after night out.
Room was basic for the price. No bath.
Bits on carpet, needed a deep clean.
Having to leave the key at reception felt like a school child

2025-12-22 • via Nuitee
K
Kerry • couple • gb
8
2025-12-21 • via Nuitee
D
Damien • couple • gb
9
Pros:

The building

Cons:

.

2025-12-14 • via Nuitee
B
Barry • couple • gb
7
2025-12-14 • via Nuitee
G
Gary • extended_group • gb
8
Great stay in a great location with very nice staff.
Pros:

Location is fantastic and staff were very helpful. We were advised of potential noise from the any events when we booked however the noise was no issue at all. I could not hear any sound of the functions that were being held.

2025-12-13 • via Nuitee
S
Simon • solo_traveller • gb
10
2025-12-11 • via Nuitee
L
Lisa • couple • gb
7
Lovely hotel , reasonable location. Property needs an update
Pros:

The building is beautiful

Cons:

The bedroom door didn’t seem to fit the frame properly, allowing light & noise through

2025-12-07 • via Nuitee
N
Normandin • solo_traveller • gb
10
Excellent stay, friendly staff, felt welcomed
Pros:

Very clean and great for the shops

2025-12-05 • via Nuitee
B
Bart • solo_traveller • gb
9
Wonderful stay.
Pros:

Perfect location.
Very kind staff, Beth makes the tastiest coffees of Liverpool!

2025-11-27 • via Nuitee
A
annette • solo_traveller • gb
6
was ok, did get a good night sleeep.
Pros:

bed was super comfy.

Cons:

no bulb in hall light, lamp didnt work (or bulb had gone), no full length mirror, no hairdryer although staff did bring one up. didnt like having to ring a phone number to be let in.

2025-11-24 • via Nuitee
C
Cheryl-ann • couple • gb
8
2025-11-23 • via Nuitee