San Premium Hotel

Hotels
9.8 (793 reviews)
36 - 38 Ha Trung, Hang Bong, Hoan Kiem , Hanoi , vn

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
Maintenance needed

Categories

Cleanliness
9.49
Some reviews mentioned the need for repairs and addressing mould in the bathroom.
Service
9.99
Staff are described as exceptionally friendly and helpful across multiple reviews.
Location
10
Excellent location in the Old Quarter, near many attractions.
Room Quality
9.48
Rooms were mostly described as fine, but some reviews noted older rooms and issues such as noise.
Amenities
9.48
Standard amenities with some positive mentions about breakfast, though some improvements noted.
Value for Money
9.97
Good experience balanced with affordable pricing for the location.
Food and Beverage
10
Good breakfast options; however, some reviews suggested improvements in variety.
Overall Experience
10
Overall, guests had very positive experiences with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 22:00

Property Description

Prime Location in Hanoi
Golden Cyclo Hotel is ideally situated just a 7-minute walk from the bustling night market, offering guests the perfect blend of convenience and excitement during their stay.

Comfortable and Well-Equipped Rooms
Each room at Hotel Golden Cyclo is designed for utmost comfort, featuring amenities such as air conditioning, flat-screen TV, minibar, and a private balcony in some rooms. The en suite bathrooms are equipped with either a bathtub or walk-in shower for a relaxing experience.

Delicious Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a delectable array of Vietnamese and Western dishes to satisfy every palate.

Ready to experience the best of Hanoi? Book your stay at Golden Cyclo Hotel now for a memorable and enjoyable visit.

Important information:

Please note that the hotel has 2 entrances.
First entrance: 25 - 27 Ngo Tram Street, Hang Bong ward, Hoan Kiem District, Hanoi
Second entrance: 36 - 38 Ha Trung Street, Hang Bong ward, Hanoi

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Please note that breakfast is served from 06:00 to 10:30 daily.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    People no matter the age stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 793 reviews
Cleanliness: 9.49
Service: 9.99
Location: 10
Room Quality: 9.48
Amenities: 9.48
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
R
Rajan solo_traveller ch
9
2026-06-06 via Nuitee
N
Noureddine solo_traveller dz
9
Pros:

La chambre avec balcon et les personnale

Cons:

Rien

2026-06-06 via Nuitee
C
Charlotte solo_traveller de
8
Pros:

Big room, big bed, nice staff.

Cons:

Shower water wasn’t naturally warm/hot and there were small ants on the floor.

2026-06-05 via Nuitee
W
Waleed solo_traveller om
10
2026-06-05 via Nuitee
S
Shayan couple gb
10
Friendly, helpful and convenient
Pros:

Really enjoyed my stay here. In a really good location close to lots of tourist spots and the staff are really helpful and available 24/7. Will stay again if I visit

Cons:

N/A

2026-06-05 via Nuitee
A
Angelika Szy solo_traveller pl
10
Pros:

Hotel sam w sobie bardzo ładny, miła obsługa, pyszne śniadanie i super lokalizacja

Cons:

Łazienki mogłyby być trochę odnowione

2026-06-04 via Nuitee
J
james extended_group nz
8
Convenient location and helpful and delightful staff
Pros:

Good location in old town. Reception Staff very good. Jack, Julie and Aimee.
By coincidence We dealt mostly with Aimee. She was amazing. She booked all our trips without hassle and is lovely lady.

Cons:

The breakfast is fine. But the bacon can not be eaten. Can not cut with a knife. Everything else was fine. Staff excellent

2026-06-03 via Nuitee
L
Luke solo_traveller au
7
Pros:

The staff, friendly yet not obtrusive
Location spot on

Cons:

The breakfast spread may have being catering for many cultures
It was large yet a bit lost to western ways???

2026-06-02 via Nuitee
R
Robyn solo_traveller au
10
San Premium Hotel Hanoi
Pros:

Staff excellent & good english & nothing is too much trouble for them. Very helpful. Rooms spacious and very clean.

Cons:

Not a thing. No complaints whatsoever.

2026-06-02 via Nuitee
T
Tilla couple fr
10
Super séjour
Pros:

La localisation était super, très bon petit déjeuner. Le personnel était très disponible surtout pour l’organisation d’excursion dans la baie d’Ha Long.

2026-06-02 via Nuitee
M
Marjorie couple au
10
Very happy with our stay
Pros:

Very nice and clean

Cons:

Nothing not to like

2026-05-30 via Nuitee
L
Linnea couple gb
10
Beautiful hotel, excellent location and friendly staff
Pros:

Our stay at San Premium was excellent. From the warm welcome at check in we enjoyed every minute. The hotel is in a perfect location and all main sights were walking distance away. The breakfast was beautifully served and the staff were super friendly and helpful. We would recommend San Premium to anyone who is staying in Hanoi.

2026-05-28 via Nuitee
L
Laura couple au
10
Pros:

The second time we stayed here. Again, Tom and his colleagues looked after us very well. Everything was easy, check-in late at night, laundry, amazing breakfast, check out and general tourist information. The staff were top notch. We will come back here again if in Hanoi. Great value for money, with quality rooms and excellent service.

Cons:

Nothing

2026-05-28 via Nuitee
C
chih chia solo_traveller tw
10
2026-05-28 via Nuitee
S
Stefan solo_traveller au
10
Pros:

The staff are fantastic. Very accommodating and helpful, very communicative and always pleasant to deal with. Booked this hotel, it exceeded our expectations, then came back again because of the quality of the experience. Thanks to Tom and his colleagues for an excellent stay.

Cons:

Nothing

2026-05-28 via Nuitee
M
Mentz extended_group au
8
Enjoyable stay very close to all conveniences
Pros:

Enjoyed our stay, staff were very helpful and so happy to accommodate our needs. Room were comfortable and amenities were very clean and comfortable

2026-05-27 via Nuitee
F
Ferdinando solo_traveller it
10
Pros:

Ottima posizione, struttura pulita. Staff molto gentile e disponibile.

2026-05-27 via Nuitee
C
Cecile couple fr
9
Très bien
Pros:

Le personnel est parfait notamment Julie qui nous a beaucoup aidé concernant les transferts de notre parcours ☺️

Cons:

La télévision ne marchait pas bien et le matelas un peu trop dur à notre goût

2026-05-26 via Nuitee
H
Helge Ogrim extended_group no
10
Hit kommer jeg tilbake.
Pros:

Beliggenheten er perfekt for meg, midt i den kaotisk sjarmerende gamlebyen. Folkeliv, butikker og utesteder i nær gangavstand, lett å ta billig drosje (bruk appen Grab) andre steder. Personalet er gjennomført hyggelige og dyktige.

Cons:

Wifi blir svak rundt midnatt (men da sover man lenger). Savnet vindu på rommet vårt.

2026-05-26 via Nuitee
M
Max solo_traveller nl
10
Great hotel to spend some days in Hanoi!
Pros:

Perfect location, close to the train street and city centre. Also the hospitality service was excellent!

Cons:

Nothing to add here, my experience was good!

2026-05-26 via Nuitee