Hotel Surya, Kaiser Palace

Hotels
7.5 (837 reviews)
S 20/51, A-5, The Mall Road, Varuna Bridge, , Varanasi , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable food options
Cons:
Poor maintenance
Limited amenities
Unprofessional service experiences

Categories

Cleanliness
6.25
Several reviews mentioned maintenance issues and leaks affecting cleanliness.
Service
7.75
Mixed reviews on staff behavior; some positive mentions counterbalance the negative feedback.
Location
8.75
Multiple reviews praised the central location of the hotel.
Room Quality
7.25
Rooms mentioned as spacious but also noted for maintenance issues.
Amenities
6.75
Limited amenities like the gym and inconsistent pool hours were highlighted.
Value for Money
7.25
Considered good for budget options but not without caveats.
Food and Beverage
8.25
Food quality was generally praised, although some expressed disappointment over limited breakfast options.
Overall Experience
7.75
General sentiment reflects a mixed but acceptable experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:14

Property Description

Historic Royal Palace Turned Hotel
Hotel Surya, a former royal palace of a Nepali king, offers a blend of tradition and modernity. The air-conditioned rooms with private balconies and cable TV provide a comfortable stay.

Luxurious Amenities
Enjoy the outdoor pool, expansive lawn, and rejuvenating spa at Hotel Surya. Aarna Spa offers a range of relaxing treatments, while Canton Royale and Mangi Ferra Cafe serve delectable international cuisine and fresh beverages.

Convenient Location
Located in Varanasi, just a few kilometers from major landmarks like Varanasi Junction Railway Station and Manikarnika Ghat, Hotel Surya is the perfect base for exploring the city.

To experience the charm and luxury of Hotel Surya, book your stay now!

Important information:

Kindly contact the hotel directly for shuttle services to and from Mughalsarai Station and Varanasi Airport. Charges apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 837 reviews
Cleanliness: 6.25
Service: 7.75
Location: 8.75
Room Quality: 7.25
Amenities: 6.75
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 7.75
S
Shalabh • couple • in
10
Excellent
Pros:

Very nice and cozy place

2026-05-14 • via Nuitee
B
BARARIA • extended_group • in
10
2026-05-08 • via Nuitee
K
KAUSHIK • solo_traveller • in
7
2026-05-05 • via Nuitee
A
amit • family_with_children • in
6
2026-04-26 • via Nuitee
N
Naiyar • extended_group • ae
3
There’s no good reception where they received the guest staff are not polite. Food is not good. Rooms are very very smal
Pros:

I did not like anything in this properties compared to the similar price
North, what to be in this property after paying more than reserve

Cons:

The hotels look like the local hotels nothing was good to mention

2026-04-26 • via Nuitee
M
mehra • solo_traveller • in
10
Pros:

Ambience was perfect

Cons:

Food taste

2026-04-25 • via Nuitee
A
Anup • couple • in
6
2026-04-23 • via Nuitee
P
Pardasani • family_with_children • in
9
2026-04-20 • via Nuitee
K
KG_UK • solo_traveller • gb
9
Exceptional service
Pros:

We stayed here as a family with elderly parents. The hotel staff including the restaurant and service staff are exceptional.
Overall the hotel itself is very beautiful and has a great restaurant and cafe serving good food.
We also organised our travel for a week through the travel desk and Mr. Shailendra was very helpful. Even when we were not in Varanasi he checked in regularly to ensure the service from the driver/guide was good.
He assigned a excellent guide and driver to us Mr Rajesh, who was extremely polite, well mannered and extremely helpful. He went out of way to ensure my elderly parents were able to have a very good trip. He also managed the rest of travel from Varanasi, Prayag to Ayodhya for us including places to eat, rest stop and right timing to visit various tourists spots which would be convenient for elderly.

Cons:

I observed this in most hotels in India that the towels are not well maintained to be white. While minor as a international traveller I think this falls short of nice experience. Also the toilets and shower area could do with deep clean. While it was clean enough and well maintained it will please the customers if the level is further improved as it overall impacts the experience especially given this hotel welcomes a lot of international guests.

2026-04-20 • via Nuitee
N
Nakul • couple • ie
4
2026-04-08 • via Nuitee
A
Andrea • family_with_children • it
10
2026-04-07 • via Nuitee
K
KUMAR • extended_group • in
10
2026-04-06 • via Nuitee
L
lida • family_with_children • in
8
2026-04-04 • via Nuitee
R
reejith • solo_traveller • gb
8
2026-03-29 • via Nuitee
A
Anurag • couple • au
8
Nice place to stay
Pros:

The building and rooms

Cons:

Location is bit far and hidden

2026-03-28 • via Nuitee
N
Nira • couple • gb
8
Would recommend
Pros:

The staff were very good.. the food was excellent.. gardens were nice

Cons:

The beds need updating and the bedrooms need updating

2026-03-27 • via Nuitee
C
catherine chatain • family_with_children • fr
8
2026-03-21 • via Nuitee
D
Das • extended_group • in
10
2026-03-12 • via Nuitee
K
Kavita • extended_group • us
9
2026-03-10 • via Nuitee
D
Dishant • couple • in
7
2026-03-08 • via Nuitee