Hotel Surya, Kaiser Palace

Hotels
7.5 (872 reviews)
S 20/51, A-5, The Mall Road, Varuna Bridge, , Varanasi , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable food options
Cons:
Poor maintenance
Limited amenities
Unprofessional service experiences

Categories

Cleanliness
6.25
Several reviews mentioned maintenance issues and leaks affecting cleanliness.
Service
7.75
Mixed reviews on staff behavior; some positive mentions counterbalance the negative feedback.
Location
8.75
Multiple reviews praised the central location of the hotel.
Room Quality
7.25
Rooms mentioned as spacious but also noted for maintenance issues.
Amenities
6.75
Limited amenities like the gym and inconsistent pool hours were highlighted.
Value for Money
7.25
Considered good for budget options but not without caveats.
Food and Beverage
8.25
Food quality was generally praised, although some expressed disappointment over limited breakfast options.
Overall Experience
7.75
General sentiment reflects a mixed but acceptable experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:14

Property Description

Historic Royal Palace Turned Hotel
Hotel Surya, a former royal palace of a Nepali king, offers a blend of tradition and modernity. The air-conditioned rooms with private balconies and cable TV provide a comfortable stay.

Luxurious Amenities
Enjoy the outdoor pool, expansive lawn, and rejuvenating spa at Hotel Surya. Aarna Spa offers a range of relaxing treatments, while Canton Royale and Mangi Ferra Cafe serve delectable international cuisine and fresh beverages.

Convenient Location
Located in Varanasi, just a few kilometers from major landmarks like Varanasi Junction Railway Station and Manikarnika Ghat, Hotel Surya is the perfect base for exploring the city.

To experience the charm and luxury of Hotel Surya, book your stay now!

Important information:

Kindly contact the hotel directly for shuttle services to and from Mughalsarai Station and Varanasi Airport. Charges apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 872 reviews
Cleanliness: 6.25
Service: 7.75
Location: 8.75
Room Quality: 7.25
Amenities: 6.75
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 7.75
A
Ajitbhai • extended_group • in
10
2026-07-24 • via Nuitee
A
Ajitbhai • extended_group • in
10
2026-07-24 • via Nuitee
V
VIKAS • family_with_children • in
8
2026-07-22 • via Nuitee
A
Ali • solo_traveller • in
5
2026-07-19 • via Nuitee
S
sumit • family_with_children • in
9
2026-07-16 • via Nuitee
K
Kitchen • solo_traveller • in
9
2026-07-13 • via Nuitee
V
Vibha • couple • in
7
Good Stay
Pros:

Sareen, Green expanse environment

Cons:

The Entrance Road is all dug up and Unimpressive.
Around 10 or even more personal security men just sitting in Goggles the whole time. When enquired, it was told that some VIP was staying in the hotel.

2026-07-13 • via Nuitee
E
Eshan • family_with_children • in
2
Location is good. But Rooms are small & Ac was not working
Pros:

AC was not working.
Staff is not supportive.
No good service.

Cons:

AC not in use.
Staff not helping.

2026-07-11 • via Nuitee
S
Sakshi • solo_traveller • in
10
Pros:

Everything.

I loved everything. The ambience was great and the staff was extremely courteous.

Cons:

N/A

2026-07-10 • via Nuitee
C
Choudhary • solo_traveller • in
10
2026-07-10 • via Nuitee
S
Snehal • family_with_children • de
6
A bit overpriced and just passable stay. Wouldn’t recommend for families
Pros:

The breakfast and the restaurant was good. Our request for an extra bed and other odd requests were promptly fulfilled

Cons:

The bathroom was bad. There was a stink every morning from the wash basin, the shower was in a bad state. The beds were not soft and there were mosquitoes the first night. They seem to be charging more if booked from outside of India.

2026-07-09 • via Nuitee
S
Shivang • solo_traveller • in
8
2026-07-09 • via Nuitee
C
Coomar • extended_group • au
9
2026-07-09 • via Nuitee
H
HARSHIT • couple • in
9
2026-07-07 • via Nuitee
K
Khosla • solo_traveller • in
4
Pros:

Breakfast, pleasing gesture and courteous service of staff in the buffet area. Ambience of the buffet area and selection of food/cuisine is great. Coffee shop and coffee under the mago tree.

Cons:

Cleanliness is hopeless, mosquitoes enjoy feasting on your body, members of the housekeeping staff are helpless as they are not equipped by the management with the measures to redressal of the complaints of the occupants. Taps in the bathroom have multiple leakages, which the staff is unable to fix due to the poor management.

2026-07-06 • via Nuitee
C
Chakraborty • solo_traveller • in
10
Pros:

Excellent stay. Easily accessible by car. Extremely well maintained and give the feel of exotic living

2026-07-05 • via Nuitee
R
Rohan • solo_traveller • in
9
2026-07-04 • via Nuitee
B
bhuwan • family_with_children • in
8
It was a comfortable stay.
2026-07-01 • via Nuitee
M
menon • extended_group • in
10
Very good
Pros:

Very good property’

Cons:

Food is very good , way from the ghats and very silent and well
Connect with all the temples and good restaurants near by the hotel

2026-06-30 • via Nuitee
M
Malik • solo_traveller • in
10
2026-06-28 • via Nuitee