The Wellington Hotel

Hotels
7.9 (4088 reviews)
81-83 Waterloo Rd , London , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Small rooms
Noise from trains
Poor communication regarding hotel changes

Categories

Cleanliness
7.41
Rooms were clean and modern, but some rooms were described as dark and a bit small.
Service
8.38
Staff were friendly and helpful throughout the stay.
Location
8.92
Great location near Waterloo station, perfect for sightseeing.
Room Quality
6.87
Rooms were described as small and had issues such as being dark and near the train tracks.
Amenities
7.9
Adequate amenities such as breakfast and bar discounts, but some issues with room features.
Value for Money
7.66
Prices considered somewhat high, especially given the room size.
Food and Beverage
8.41
Breakfast received positive remarks and good food reported overall.
Overall Experience
7.68
An overall good experience highlighted by location and service, but with several caveats regarding room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:27

Property Description

Central London Convenience
The Wellington Hotel, located just steps away from The London Eye and Waterloo station, offers a convenient stay for exploring the heart of London.

Delicious Dining Options
Indulge in a variety of breakfast choices from full English to American pancakes, and savor home-made dishes at the on-site pub. Enjoy traditional ales, wines, and premium lagers while watching live sports events.

Comfortable Rooms with Modern Amenities
Relax in en-suite rooms equipped with flat-screen TVs and tea/coffee making facilities. Free WiFi ensures you stay connected throughout your stay.

Experience the best of London with us at The Wellington Hotel. Book now for an unforgettable stay!

Important information:

Please note that there is no elevator in the property or ground floor rooms available, therefore, this property may not be suitable for guests with mobility impairments. Assistance with luggage is available.

All Group bookings of more than 5 rooms require full pre-payment and are nonrefundable.
10% booking deposit due at the time of reservation via Bank Transfer. Once a reservation is received the hotel will provide the Bank account number. 100% full pre-payment 30 days prior to arrival via Bank Transfer on the same account number. After this day the reservation will be nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 4088 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.9
Value for Money: 7.66
Food and Beverage: 8.41
Overall Experience: 7.68
H
Helen solo_traveller gb
9
Pros:

All great

Cons:

Nothing

2026-04-04 via Nuitee
P
Pethes couple hu
9
Pros:

Kicsit kicsi volt a szoba és az ablakot nem lehetett kinyitni

Cons:

Nagyon jó helyen volt a szállás és szuper volt a reggeli. Bőséges, változatos ételek. Kedves volt mindenki. Nagy előny, hogy a pub a szállás alatt található:)

2026-04-02 via Nuitee
M
martin couple gb
9
An enjoyable stay, great food and friendly staff.
Pros:

staff were very helpful and friendly, the food was excellent, we eat in the hotel in the evening and the food, especially the vege options were good and the option closed was very tasty. The room was large enough with a view on the street which was good. We didn't realise how well placed the hotel was until we arrived, it was a great location for what we needed, close to the tube and the river.

Cons:

was great can't think of anything negative - really enjoyed our stay

2026-03-31 via Nuitee
D
DT solo_traveller gb
9
2026-03-30 via Nuitee
T
Tracey solo_traveller gb
10
Perfect location, quiet clean room
Pros:

Very clean, well maintained

Cons:

Nothing

2026-03-30 via Nuitee
L
Lorraine solo_traveller gb
10
2026-03-27 via Nuitee
O
Octavio couple mx
8
Pros:

La ubicación

Cons:

Habitaciones muy pequeñas

2026-03-27 via Nuitee
E
Elsa couple no
7
Fin stemning og beliggenhet.
Pros:

Jeg likte beliggenheten og den tradisjonelle stemningen.

Cons:

Pubkonseptet passer ikke meg så godt.

2026-03-27 via Nuitee
S
Susanne solo_traveller ch
9
Super Lage, sehr freundliches Personal
Pros:

Super Preis-Leistung, feines und reichhaltiges Frühstück

2026-03-25 via Nuitee
A
Ashkey couple us
9
2026-03-25 via Nuitee
J
Jacqueline solo_traveller gb
9
Pros:

Really lovely friendly boutique hotel bang opposite Waterloo with nicely appointed rooms. Booked a single and the room had more than you'd expect in your usual single - safe, fridge with complimentary water and milk, a nice selction of tea, coffee machine and shortbread biscuits. Light fittings were lovely as was the room decor. All in all very good.

Cons:

Pillows were a bit too soft and flat for me (one was feather) so could have benefited from another firm one for height.Shower was very small and the rainforest showerhead made it very difficult to shower without getting your hair wet or water all over the floor. Could probably do with being a smaller head and regular descaling to improve nozzle direction.

2026-03-24 via Nuitee
C
chaotseng couple us
8
2026-03-24 via Nuitee
D
DEBORAH solo_traveller us
8
Comfortable stay in a great part of town
Pros:

The location was great right in the middle of Southbank. The bed was comfy and the room had many thoughtful amenities. The breakfast and food in the pub was excellent. Having a nice coffee service in the room was great and the little bottles of milk were a lovely touch.

Cons:

The door to the rooms in the alleyway felt a bit unsafe and that area was very smelly. It would be better to come through the hotel. There are stairs to be aware of, and you can definitely hear the trains, but that didn’t bother me.

2026-03-24 via Nuitee
B
Bianca couple gb
10
2026-03-23 via Nuitee
T
Tonna solo_traveller gb
6
To be honest, Not worth the money!
Pros:

The room was clean. The full healthy breakfast and the Nespresso machine in the room, the complimentary snack and drinks in the fridge.

Cons:

I arrived when there was football going on and the pub was packed. I was a little bit confused and didn’t know if it was the right place at first but my google map said I have arrived. Finally saw a staff and I approached her if it was the right place. She asked me to wait for someone to check me in. I waited about 15-20mins before someone came to check me in. Which was so unwelcoming. Bear in mind, it was very noisy and rowdy. Not the kind of reception that I wanted after a long train ride to London. My room was at the topmost floor after 3 flights of windy stairs after a long day.

I didn’t like the pub like feel. The room was so small and tight. The bathroom door could not close and the single bed was so close to the bathroom, that all you could smell was bathroom. There was no window in the bathroom although there was an extractor fan but the window in the room goes really steamy after having a shower and it took a long time to let the steam out of the room with the air conditioner fan, especially when you feel cold after coming out of the shower. It was very annoying, as the window can’t open, it was sealed.

I didn’t feel like a guest. I felt like they were doing me a favour. Won’t be back. Staff could be more friendly and helpful and less interrogative.

2026-03-23 via Nuitee
T
Teresa couple gb
8
Great stay great location but no lift so if your on the top floor it’s over 60 stops
Pros:

Great solution on offer

Cons:

Breakfast to be hotter

2026-03-22 via Nuitee
J
Julie couple fr
10
2026-03-22 via Nuitee
Z
Zoe solo_traveller gb
7
Good value, friendly staff
Pros:

Location close to an event I attended

Cons:

Difficult to reach the window blinds across the bed

2026-03-21 via Nuitee
L
Lena solo_traveller no
10
Pros:

Frokosten og området

Cons:

Bråk fra toget utenfor

2026-03-20 via Nuitee
G
Garaj couple sk
7
2026-03-15 via Nuitee