Facilities

Elevator
Fitness facilities
ATM/banking
Shopping on site
Conference space
Television in common areas
Arcade/game room
Library
Free breakfast
Health club
See all facilities

Review Highlights

Pros:
Great location
Excellent food variety
Cons:
Poor service experience
Cleanliness issues

Categories

Cleanliness
7.35
Some issues mentioned with cleanliness; cups not washed, and irregularity in cleaning attentiveness.
Service
9.32
Generally good service noted, with some concerns about attentiveness and language barriers.
Location
10
Great location described, with positive remarks about the beach and views.
Room Quality
9.81
Rooms described as lovely, spacious, and with nice sea views.
Amenities
8.84
Good amenities mentioned but some dissatisfaction with additional charges for certain features.
Value for Money
8.3
Some guests felt they did not receive value for the price paid, given poor service.
Food and Beverage
9.35
Food described as fantastic with a good variety, although some confusion at service times.
Overall Experience
9.84
Positive overall experience noted with plans to return for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:43

Property Description

Luxurious Spa Retreat
Indulge in massages, body treatments, and facials at the spa. Unwind at the private beach, attached winery, or health club.

Gastronomic Delights
Taste international cuisine at Restaurant Poseidon or opt for room service. Sip on drinks at the bar/lounge while enjoying complimentary buffet breakfast.

Modern Amenities
Featuring complimentary Wi-Fi, concierge services, and an arcade/game room. Business center, dry cleaning, and a 24-hour front desk are available.

To experience the epitome of luxury and relaxation at Royal Palace Helena Sands, book your stay now!

Important information:

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOJ

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

See all policies

Location

Guest Reviews

Cleanliness: 7.35
Service: 9.32
Location: 10
Room Quality: 9.81
Amenities: 8.84
Value for Money: 8.3
Food and Beverage: 9.35
Overall Experience: 9.84
K
Kiril
10
One of the best Hotels in Bulgaria
Pros:

Great place on the Bulgarian seaside.
We visit every time, when we decide to have a holiday in Bulgaria.
From the beginning. Experience on the reception was excellent as always, very welcoming and professional. Makes you feel that extra special.
The rooms were lovely. They ofer us an apartment, as a family of three, really very kind of them. And a double room for our friends. Both of them excellent,and with a nice sea views. Good spacious rooms, cleaned regularly through our stay.
The restaurant and the food at Helena sands, are just fantastic. Very high level, with a good choice of salads, fish and meat.
Have their own beach. You have to go a bit early, as it gets filed very quickly. But once there, lovely clean sand and shallow water.
Perfect family holiday .
Thank you very much for our stay, and expect us next summer again 😀

2025-07-04 • via Nuitee
V
Vesselin
4
Pros:

Great view but nothing else. Not a 5 star hotel

2025-06-26 • via Nuitee
B
BEATRIZ
4
Trato del staff horrible, para nada un hotel 5*
Pros:

Habitacion amplia y con vistas preciosas de la playa. Piscina de un tamaño decente y cerca de la playa. Eso es todo lo bueno que podemos decir del sitio.

Trato del staff horrible, el buffet estaba bueno pero el primer dia casi ni cenamos porque les dio por ponerse a recoger casi media hora antes de la hora prevista de fin. Nos sentimos agobiados en todo momento para cenar como patos. A pesar de pagar ampliamente por la habitacion. Las tumbonas balinesas y otras de color rojo no estan incluidas en el precio. Tienes que irte a otras que estan incluidad en la habitacion donde practicamente no hay ni espacio. En el desayuno si te descuidas te retiran el plato mientras comes. El staff no habla casi nada de ingles y la estacion que hace comida a la plancha fue incapaz de hacerle una tortilla simple a mi mujer embarazada. A la salida, dijimos que no usamos nada del minibar y nos dijeron que mandaban a alguien a corroborar si era verdad lo que deciamos (nos dijeron eso a nuestra cara). Para flipar, para nada una experiencia 5*, el staff no vale ni para una pension.

Tampoco hay nada en el resort, en el de al lado tenian musica en directo etc. En el nuestro solo karaoke 1 vez a la semana!!! No coincidio con nuestra visita. Hay opciones mejores y mas baratas cerca.

Nada recomendable!!

2025-06-24 • via Nuitee
S
Stiliana
8
Pros:

The location is perfect, the grounds are beautifully landscaped. The food is great and the staff is friendly. The cleaning crew could be more attentive to details, for example wash the cups that have been used and make sure there is a vanity kit in the bathroom. Overall, a great experience!

2025-06-21 • via Nuitee
B
BRIAN
10
Pros:

Excellent food and friendly staff.

2024-09-17 • via Nuitee
I
Ivan Bogomilov
10
Pros:

Sehr schönes, sauberes, ruhig gelegenes Hotel mit hervorragendes und vielfältiges Essen.

2024-09-05 • via Nuitee
M
Megi • family
10
Pros:

Great hotel. Well maintained. 2 min from the beach. Clean. Stuff was very helpful. Great food.

2024-08-17 • via Nuitee
M
Morten
10
Perfekt for å slappe av
Pros:

Akkurat passelig med folk. God plass over alt. Nydelig hotell, fantastisk mat. Savnet All Inclusive mulighet, men ellers perfekt.

2024-07-24 • via Nuitee
I
Ime
10
Pros:

Maten både frukostbuffé och middagsbuffé var fantastiskt.

2024-06-26 • via Nuitee
U
Ulrich • partner
10
Pros:

Sehr gutes Hotel, gutes Essen, Personal sehr freundlich und hilfsbereit, ruhig gelegen (zu Fuß etwa 25 Minuten ins Zentrum) - insgesamt ein sehr gutes Hotel und absolut empfehlenswert

2023-07-17 • via Nuitee
V
Verified traveler
10
Excellent Resort and location
Pros:

Excellent Resort in a great location, on the beach. Own area on beach which was kept very clean and had free sunloungers and umbrellas available for Hotel Guests. In the hotel the cleanliness was at its best and food was very fresh, lots choice, service was great. Staff friendly and helpful. Pool area was lovely, lots sunloungers and fresh towels with outside showers that were both hot and cold. Seperate changing and shower room near pool for use on departure day after checkout.

2022-09-20 • via Nuitee
P
Patrick • family
10
Pros:

Staff was excellent we received a free upgrade to the president suite. It was absolutely wonderful.

2022-09-06 • via Nuitee
K
Katia
10
Great place!
Pros:

Great place! All of us loved it!

2022-08-16 • via Nuitee
D
David
6
Hotel is run down
Pros:

The hotel is very run down. Staff was nice but this hotel is a 2 star on every level. Pool was not heated so nobody would swim. The halls have no ac so boiling. Sunny beach is a fun place but it is a dump. The food is gross except for the fish restaurant that is not part of the deal. That place is great. Buffett is sub par. Anyone who says the food is good is nuts.

2022-07-14 • via Nuitee
O
ogün
10
Eylül de sunny beach
Pros:

Temizliği ve sahil kenarında olması çok güzel bir konaklama sağladı.
Kahvaltı ve. Akşam yemeği çok çeşitli ve lezzetliydi.

2021-09-20 • via Nuitee
N
Nataliya
10
Fijne plaats
Pros:

Alles top

2021-08-16 • via Nuitee
V
Verified traveler • friends
8
Pros:

Schönes Haus, schöner Schein. Hier handelt es sich nicht nur um ein Hotel.
Wer sich nicht an zu großen Autos mit zu kräftigen Männern nicht stört ist hier gut und sicher aufgehoben.

2019-10-02 • via Nuitee
V
Verified traveler • partner
10
Pros:

ontvangst heel prettig heerlijk eten vriendelijk personeel prachtige ligging

2019-10-01 • via Nuitee
V
Verified traveler • partner
8
Pros:

The Hotel was spotless and it felt v safe.food good
The Hotel it self we couldnt fault
Staff a fifferent problem.Frieldly staff in breakfast hoom and dinner,but bar staff bad mannered(mostly the men) pool bar ok but inside bar one gentleman
Has no people skills

2019-09-08 • via Nuitee
A
Anna
8
Great stay!
Pros:

Great food, veggie options and the pool is beautiful. The beach is gorgeous, a fabulous setting and enjoyable stay!

2019-09-04 • via Nuitee