Hotel Playa Encantada

Hotels
•
Kavia Hotels
8.6 (252 reviews)
Calle 12 bis Norte esquina Avenida 20 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Shuttle service (additional charge)
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Noisy rooms
Inconsistent internet service

Categories

Cleanliness
8.33
Mixed sentiment; cleanliness noted as a concern with dirty kitchen cabinets in one review.
Service
9
Generally positive feedback, though some noted lack of responsiveness regarding internet issues.
Location
9.24
Location praised in several reviews, mentioned as central and convenient.
Room Quality
8.19
Some rooms perceived as simple; mixed feelings about noise and furniture quality.
Amenities
8.72
Amenities received neutral to positive mentions; some concerns about pool temperature.
Value for Money
8.78
Hotel noted as affordable and reasonably priced for the offered services.
Food and Beverage
7.73
Complaints about the lack of coffee offered on certain mornings.
Overall Experience
8.8
The overall impression is positive, despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 15:42

Property Description

Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.

Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.

Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.

Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 252 reviews
Cleanliness: 8.33
Service: 9
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.78
Food and Beverage: 7.73
Overall Experience: 8.8
C
Claude • family_with_children • ca
7
Pros:

Bon emplacement près du terminus ADO Alterna. Près de la mer et des commerces et restaurants

2026-03-13 • via Nuitee
T
Tina • family_with_children • de
7
Super wenn man die Nähe zum ADO alterna sucht
Pros:

Die LAGE ZUM ADO IST TOP, da gegenüber! Aber Cave die ADO-BUSSE VOM FLUGHAFEN kommen zur Zeit nur im Terminal turistica an! Abfahren kann man aber vom alterna…
Die DAMEN vom HOUSEKEEPING sind super nett und hilfsbereit!

Cons:

Es ist laut da nebenan die ganze Nacht über gearbeitet und LkWs beladen werden, deren AGGREGATOREN SUPER LAUT SIND, zT super unmotiviertes Personal, durchgesessene Sofas (wir hatten 2 ZImmer), beides recht abgewohnt in einem ging die KLima nicht, was wir aber nicht brauchten.

2026-03-13 • via Nuitee
A
Alejandra • family_with_children • co
9
Pros:

La ubicación es estratégica, queda cerca de una terminal del ADO.

El desayuno excelente

Cons:

En general el servicio fue muy bueno, el personal muy atento.

2026-03-12 • via Nuitee
M
Marzia • couple • it
7
Piu o meno ok
Pros:

La stanza era molto grande e completa di cucina.

Cons:

Il rapporto qualità-prezzo non è dei migliori.
Per avere il phon era necessario lasciare un documento alla reception

2026-03-12 • via Nuitee
L
luis • family_with_children • cl
7
Pros:

La limpieza , piscina y tranquilidad del lugar

Cons:

El personal muy poco atento y nos tocó una pieza que no se podía tirar la cadena del baño

2026-03-10 • via Nuitee
A
Adolfo • couple • us
10
Great Stay!
Pros:

Great location. Walkable to everything. Rooms are super clean and spacious.

Cons:

WiFi is painfully slow. It’s faster to hotspot your phone to your other devices.

2026-03-09 • via Nuitee
L
Louise • couple • ca
8
2026-03-07 • via Nuitee
C
claudia leticia • family_with_children • mx
10
Vacaciones geniales
Pros:

Me encantó su cercanía con la terminal del ADO, la amplitud de sus habitaciones y la limpieza en general. La atención de los chicos de recepción fue fantastica

Cons:

Me gustaría que El horario de café gratis se ampliara un poco

2026-03-06 • via Nuitee
C
CELINE • couple • ca
8
Pros:

J'ai adoré mon séjour. Par contre, l'eau de la piscine était froide et je n'ai jamais pu faire fonctionné la plaque à induction (poêle). Pour le reste, tout était parfait. L'hotel très bien située, près de tout. Personnel très courtois malgré le fait qu'ils comprennent très peu l'anglais.

Cons:

Le personnel devrait parlé un peu plus l'anglais ou le français.

2026-03-04 • via Nuitee
G
Gibran • family_with_children • br
8
2026-03-03 • via Nuitee
L
Léna • couple • fr
9
2026-03-01 • via Nuitee
V
verlaine73 • family_with_children • it
8
2026-02-27 • via Nuitee
T
Tina • family_with_children • de
7
Gut für eine Übernachtung in der Nähe vom Busbahnhof
Pros:

Direkt am Busbahnhof

Cons:

Das Hotelpersonal war zT unmotiviert zTaber auch sehr nett

2026-02-22 • via Nuitee
T
Tina • family_with_children • de
7
Gutes Hotel am ADO
Pros:

Ok

Cons:

zT in die Jahre gekommen
wechselnd motiviertes Personal

2026-02-22 • via Nuitee
S
Stastny • solo_traveller • cz
7
Pros:

Pěkný bazén a slušně vybavená kuchyně. Velký prostor v pokoji

Cons:

Hluk že sousedního skladu

2026-02-11 • via Nuitee
F
Florentino • family_with_children • us
10
Pros:

todo estuvo muy bien se los garantizo y recomiendo 100%

Cons:

everything

2026-02-10 • via Nuitee
T
Teun • couple • nl
7
Pros:

Locatie dichtbij ADO halte en loopafstand strand
Ruime kamer
Schoon
Goede bedden

Cons:

Geluidsoverlast tot laat in de avond en vroeg in ochtend door straat en ADO busstation. Dit wisten we van tevoren, maar je moet hier wel rekening mee houden.

2026-02-09 • via Nuitee
H
Höne • couple • mx
8
Muy cómodo
Pros:

La cercanía, la amabilidad del personal

Cons:

La máquina de café estaba hechada a perder y el agua caliente tarda en salir de la regadera

2026-02-09 • via Nuitee
A
Ann • solo_traveller • gb
8
Nice Large room and I enjoyed my stay
Pros:

I picked the location near the bus station so I did not have to move my bags too far. This was obviously convenient but the street turned out to be a bit noisy at nights. Hotel staff were all helpful. I liked the pool area. All clean in the room. Would prefer slightly softer pillows, but that is obviously my preference.

Cons:

Curtains not very thick so got a lot of light coming in at night. Also single glazed windows mean you can hear noisy cars and people in the street below.

2026-01-26 • via Nuitee
C
colman parker • family_with_children • ie
5
Pros:

Good location.lots of space

Cons:

Souless hotel. A bit mean with the towels

2026-01-26 • via Nuitee