Hilton Garden Inn Charlotte Airport

Hotels
Hilton Garden Inn
9 (818 reviews)
2400 Cascade Pointe Boulevard , Charlotte , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Good amenities
Friendly staff
Cons:
High prices
Inconsistent service
Room condition issues

Categories

Cleanliness
8.64
Generally clean but there were some complaints about room conditions.
Service
9.11
Friendly staff overall, but inconsistent service experiences noted.
Location
9.65
Well-located for airport access, considered convenient.
Room Quality
8.6
Rooms are generally clean and comfortable, but issues were raised about room pricing.
Amenities
9.13
Good amenities including shuttle service and food options.
Value for Money
8.09
Prices considered high for the quality received, especially given the property's issues.
Food and Beverage
9.64
Breakfast options are praised, particularly on occasions like Christmas.
Overall Experience
9.11
Mixed experiences overall but many positive moments mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:00

Property Description

Convenient Location and Amenities
Located in Charlotte, North Carolina, Hilton Garden Inn Charlotte Airport offers an outdoor pool, free WiFi, and easy access to Renaissance Park Golf Course. The hotel rooms feature modern amenities like a 42-inch flat-screen TV, microwave, and refrigerator. Guests can enjoy a fitness center, business center, and on-site dining at the Garden Grille serving American-styled meals.

On-Site Facilities
The hotel provides a bar, mini-market, and free parking for guests' convenience. Additionally, room service is available for those looking to dine in the comfort of their rooms.

Nearby Attractions
With Charlotte city center, Bank of America Stadium, and Charlotte Convention Center just a short drive away, guests can explore the city's highlights with ease. Don't miss out on visiting the US Whitewater Center and Sealed Air headquarters nearby.

Book your stay at Hilton Garden Inn Charlotte Airport for a comfortable and enjoyable experience.

Important information:

Please note extra beds are subject to availability and cannot be accommodated in every room type. Contact property for details.

Please note that the pool will be closed for renovations until 30 October 2016. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 818 reviews
Cleanliness: 8.64
Service: 9.11
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 9.64
Overall Experience: 9.11
T
Travelmomma48 Solo travel Alameda, California
10
Excellent customer service
Pros:

After a long travel day and a harrowing experience with Hertz at the airport, the front desk at the Hilton Garden Inn at the Charlotte Airport was a godsend - I didn’t get his name but the young man who was at the desk at 9:30 pm was fantastic. THe next morning, Kresha was also super. The cleaning staff were friendly and hard at work when I checked out. Management should give this crew a shout out and well deserved praise (and maybe a little something) for the great work they are doing to service Hilton customers.

2026-02-13 via Tripadvisor
U
U2966XEbillh Business
10
Will stay here again! No hesitation!
Pros:

Clean comfortable room and accommodations
. Good customer service. Excellent food!
Love those grits!!!
Lisa--- great server in restaurant!
Thanks

2026-02-13 via Tripadvisor
Q
Q5261JEjohnh Business
10
Friendly helpful staff
Pros:

Very friendly and helpful staff
Great bar tenders Lisa and James.
Very good service by wait staff Brandi.
Had a great conversation with kitchen staff member who was pitching in cleaning tables Cornelius.

Good clean rooms as well.
I like a friendly staff and this place has that!

2026-02-12 via Tripadvisor
J
josephcY9217XV Family
10
Awesome
Pros:

The bartender Lisa was awesome... hotel was very clean and well accessible......

2026-02-10 via Tripadvisor
C
Culture29450230055 Business
10
Best stay in charlotte
Pros:

Fantastic place to stay! 10/10 reccommend!

2026-02-10 via Tripadvisor
W
W6174EOkenw Business
8
Nice place.
Pros:

Great place, easy to get to. Food and drinks in the restaurant / bar are pretty good. Lisa is awesome!

2026-02-10 via Tripadvisor
F
Flyer07226936506 Family
10
Employees shout out
Pros:

Shout out to Lisa our bartender, Brandi our server and C the dishwasher. They should receive extra credit for friendliness and a job well done

2026-02-10 via Tripadvisor
B
bryanbP2338FG Solo travel
10
DBA stays
Pros:

The location is very convenient and quiet. The staff, especially in the bar and restaurant, are very friendly. They take care of every need.

2026-02-10 via Tripadvisor
8
850tch Family
10
Exactly what we needed. A place for a nice drink, a bite to eat, and a place to catch some sleep while traveling.
Pros:

Lisa is the best bar tender around. Five stars to her. All other staff has been great.

2026-02-09 via Tripadvisor
A
A7144CHmichellem Business
10
Fabulous Lisa at the bar made my night
Pros:

Great location and it has great drinks and food all served up with a beautifully smiling Lisa at the bar! I travel weekly and this is a great place to stay with a bar restaurant busier than if I had left to eat elsewhere. I so happy I found this place and I’ll be back.

2026-02-09 via Tripadvisor
R
remingtonp2026 Business
10
Snow Work
Pros:

Lisa is the greatest bartender! She always greets you with a smile and will make sure you are taken care of.

2026-02-09 via Tripadvisor
J
J2236MYsaraht Business
10
Wonderful!!
Pros:

Lisa was awesome serving dinner and beverages at the bar!

2026-02-09 via Tripadvisor
W
wesleymW5229QT Business
10
Lisa was amazing
Pros:

Lisa was amazing at the bar!!! She took great care of my team and I. Will definitely come back for that old fashioned smoked that she makes.

2026-02-09 via Tripadvisor
S
Schroefke Business Stein, Limburg Province
10
Good place for business stay!
Pros:

Had a very good stay, nice Spacey room and food was good. Thanks Lisa for taking good care of me during my daily breakfast.

2026-02-09 via Tripadvisor
C
C1475BMdaver Business
10
Great Hotel!
Pros:

Rooms are clean and have ample room with necessary amenities, we did spend some time at the bar and bar tender was great - friendly, fun, accommodating etc.., front desk was courteous and attentive, treating me as a customer should. Cleaning staff was very courteous.

2026-02-08 via Tripadvisor
V
Voyager50444174162 Business
8
Clean and good service
Pros:

Clean property. Lisa at the lobby bar provided excellent service with a great attitude, very nice lady. The location is great if you are traveling to and from the airport.

2026-02-07 via Tripadvisor
A
annmG4622FN Couples
10
Best place to stay when you’re in the Charlotte area!! Be sure to eat at the restaurant and be sure you get LISA!
Pros:

Everyone here for staff is AMAZING! They make a point of making you feel seen and welcome - from the bottom to the top and back again!

2026-02-06 via Tripadvisor
1
137Joe Family
10
Great dining evperience!
Pros:

Stopped in for dinner with my husband. Menu was amenable to both of us! Our server, Lisa, was great. Would definitely try it again!!

2026-02-06 via Tripadvisor
C
Cruiser814341 Family
10
Nice meal
Pros:

We had a delicious meal with Lisa as our server. She was wonderful. We enjoyed the dining room for a game of cards. Great location as well.

2026-02-06 via Tripadvisor
C
cindysY3067IF Business
10
Hospitality
Pros:

Lisa my server was awesome. I hope she gets rich from all her reviews.

2026-02-06 via Tripadvisor