Encanto Riviera

Hotels
8.4 (57 reviews)
Calle 10 entre Av 25 y Av 20 Col. Centro , Playa del Carmen , mx

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Non-smoking throughout
Invoice provided
Free wired internet
Pool sun loungers
Internet access
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable living spaces
Cons:
Check-in issues
Cleanliness concerns
Limited toilet paper

Categories

Cleanliness
7.55
Concerns about cleanliness were raised, specifically regarding the bathroom and the overall upkeep.
Service
9.05
Service was seen positively, with staff being described as super nice and helpful.
Location
9.05
The location is very convenient, close to Walmart and other amenities.
Room Quality
8.05
The apartment was comfortable but had some issues with the mattress quality.
Amenities
8.05
Amenities were appreciated, particularly the pool and relaxation deck.
Value for Money
8.55
Generally good value for the price, though some concerns about missing essentials.
Food and Beverage
8.45
No specific feedback provided; considered 'Standard quality for this hotel tier.'
Overall Experience
8.45
The overall experience was satisfactory but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 14:42

Property Description

Luxurious Accommodation with Free WiFi

Modern Amenities and City Views
The Encanto Riviera offers a comfortable stay with air conditioning, a fully equipped kitchen, and a private balcony with stunning city views. Guests can enjoy a flat-screen TV, safety deposit box, and complimentary toiletries in the modern bathrooms.

Relaxing Outdoor Spaces
Unwind by the swimming pool or take a leisurely stroll in the garden at Encanto Riviera. Perfect for families, this aparthotel provides a peaceful retreat in the heart of Playa del Carmen.

For a delightful stay in Playa del Carmen, book your accommodation at Encanto Riviera now to experience luxury and comfort at its best.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 57 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.45
K
Katharina solo_traveller at
1
Reinfall!
Cons:

Es hat niemand geöffnet und ich konnte nicht einchecken. Es hat auch niemand auf Nachrichten reagiert!

2026-02-11 via Nuitee
L
Lizbeth couple pa
10
Me encantó
Pros:

Todo muy lindo, espacioso, súper céntrico

Cons:

Ciertas cositas que mejorar en cuanto a limpieza

2025-11-09 via Nuitee
A
Andrea family_with_children ve
10
Pros:

El acceso a la pisicina desde el depto

Cons:

Muy poco papel higiénico para 3 noches, 1 rollo.

2025-11-06 via Nuitee
N
Nallely solo_traveller mx
5
Fin de semana...
Pros:

La cercanía pues tiene un walmart a unas cuadras, cerca del centro, a unas cuantas de la terminal de autobuses.

Cons:

Desde mi llegada la persona que me.atendio no sabia nada de lo que tenia que rellenar,y prácticamente yo tuve que realizar mi registro a mi llegada e incluso cobrarme en la terminal ya que la persona no sabía usarla y yo no llevaba efectivo, no habia toallas de alberca, el colchón era bastante incomodo y duro, el área del roof dejaba mucho que desear ya que se veía muy descuidada la alberca, el baño del roof tenía sarro, cuando realice mi check out no hubo nadie y solo deje mis llaves, algunas cosas se veían viejas

2025-11-02 via Nuitee
M
MARCO ANTONIO solo_traveller mx
8
2025-10-19 via Nuitee
M
Markus couple ch
9
comfortable, covenient,
Pros:

very nice apartment, comfortable beds, large living room
excellent pool & relax deck
super nice people serving the apartments, around for any questions
very convenient location, close to Walmart and Spanish Super-Markes
many restaurant, local food and streetstands, coffee shops
5th Street max 10mn easy walk

Cons:

none

2025-09-13 via Nuitee
M
Markus couple ch
10
2025-08-29 via Nuitee
E
Erika couple mx
10
Pros:

Muy bonito y cómodo el departamento, necesitábamos un hotel cerca del ado, por lo que resultó muy bien ubicado, también está cerca de la plaza y de supermercados. la cocina está equipada.. No usamos la alberca pero se veía limpia y tranquila.

Cons:

No había jabón para platos para dejar lavados los platos que usamos. Sería bueno que incluyera algo para limpiar como una escoba, trapeador y recogedor en caso de que algo se cayera o meter arena.
En realidad todo me encantó.

2025-08-25 via Nuitee
A
Aviv couple il
10
The absolute best!
Pros:

BIG appartement, superb location, one of the best!
A fully functional apartment, super comfy, huge bed.
2 minutes walk from walmart, mega, ADO, the main street and local groceries like oxxo etc.
The host is very nice and responsive.

This place actually feels like home😊.

Honestly, the best place I've been in a long time and the value for the money you spend is absolutely phenomenal!

Cons:

We didn't get cleaning equipment like dishsoap, sponge etc.

2025-08-20 via Nuitee
M
mouso couple ar
10
Pros:

La atención del personal . Las instalaciones ubicación todo

2025-08-19 via Nuitee
E
Elsa couple mx
10
Fascinante
Pros:

Absolutamente todo está increíble, el lugar súper seguro, excelente administrador. La ubicación ni se diga está todo céntrico y a unas cuadras de la 5ta avenida

Cons:

Que no pude disfrutar más 😃

2025-08-15 via Nuitee
J
Joseph couple us
10
Pros:

I've stayed here many times over many years. Don't expect luxury but its a great clean place to stay with nice size units and with excellent friendly staff.

2025-08-14 via Nuitee
I
Ivonne Alonso couple mx
10
Pros:

La ubicación

2025-07-08 via Nuitee
D
Drew solo traveller gb
1
Bad
2024-12-17 via Nuitee
A
Adam solo traveller us
10
Exceptional
2024-12-07 via Nuitee
V
Viktoria review category business travellers ca
10
Exceptional
Pros:

The property is located close to ADO, Mega Soriyana, Wall Mart, walking distance to 10th and 5th Street, many restaurants around, close to the beach. The Condo is very comfortable, with the big kitchen, where I could cook, it had the balcony, and the pool on the roof. Very clean, staff was very friendly, Israel , the manager of the property was very helpful and he could communicate with me in good English.

2024-10-19 via Nuitee
J
Julissa family with young children us
3
Poor
Pros:

Location

Cons:

The condo's air conditioner didn't work in one of the bedrooms. The pool was dirty. Staff wasn't available at all times and promised solutions and didn't follow through!

2024-07-20 via Nuitee
S
Stacy with friends us
10
Great price! Spacious and good location
Pros:

What a nice surprise. Had to grab a place in PDC at last minute due to hurricane. Wasn't expecting much for the cost, but way exceeded expectations. And that's coming from a very picky person. Front desk staff were great and helpful and the condo was large and clean. Great location walkable to 5th Ave.

2024-07-06 via Nuitee
T
Thomas young couple ca
3
Won’t be back
Pros:

Large room

Cons:

The safe required fixing that took 7 days house keeping was to be every 4 days, was 7 days and had to beg for toilet paper and clean towels, the pool was slimy on the bottom other residents actually cleaned the pool , windows to the hallway didn’t lock at start of visit so had to jam knives in frame to secure, repairs came 4 days later the patio beams were rotten and falling apart, light in Shower/ bathroom burnt out advised management and never was repaired during our visit, vanity in both bathrooms were water damaged and doors ajar , with the garbage contained in kitchen, had to ask management to remove when full, damaged chairs by the pool

2024-02-28 via Nuitee
R
Ronald solo traveller ca
9
Large apartment with great views,
Pros:

Centrally located
Close to food and shopping
Small gym and rooftop pool

Cons:

Pool needed a good brushing and vacuuming.

2024-02-17 via Nuitee