Holiday Inn Express Hotel & Suites Monahans - I-20 by IHG

Hotels
•
IHG
8.3 (94 reviews)
108 West 19th Street, Monahans, Texas, 79756 , Monahans , US
+1 432-943-2024

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Facilities

Elevator
Fitness facilities
Television in common areas
Free breakfast
Safe-deposit box at front desk
Express check-out
Express check-in
Grocery/convenience store
Free wired internet
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good to excellent breakfast offerings
Convenient location (near highways, restaurants, event locations)
Quiet property and comfortable beds noted by several guests
Excellent/competitive rates
Easy and quick check-in/out
Cons:
Cleanliness issues: stained linens, dirty hallway carpets, mildew
Room maintenance problems: TV outages, key card failures, worn furniture
Pool closed for the season
Broken or poorly maintained fixtures (broken chair, bathroom door/light issues)
Occasional unhelpfulness around reservation changes

Categories

Cleanliness
6.8
Multiple reports of stained comforter and sofa, filthy hallway carpet edges and mildew in shower; several guests explicitly called the property 'dirty' or 'not the cleanest', though a few noted clean beds.
Service
9.2
Consistently praised staff: friendly, helpful, accommodating (quick check-in/out, assisted with late check-in, offered room changes and extras); some staff resolved issues despite property problems.
Location
8.7
Frequently noted as convenient — close to highways, restaurants and event locations; easy access from I-20 mentioned multiple times.
Room Quality
7.8
Mixed reports: some comfortable, clean beds but several room issues (TV not working, stained linens, sofa without bedding, bathroom door and lighting problems, worn appearance).
Amenities
7.5
Amenity issues reported (pool closed for summer, TV service outages), though small positives like flavored water at the front were mentioned.
Value for Money
8.6
Comments include 'excellent rates' and many guests felt the stay was a reasonable value, especially as a convenient or needed stop despite some property shortcomings.
Food and Beverage
8.9
Breakfast received frequent praise ('amazing', 'on point', 'good'), though a few reviews called it just OK; overall generally positive impressions of breakfast offerings.
Overall Experience
8.9
Overall positive impressions driven by strong, helpful service and convenient location, tempered by recurring cleanliness and maintenance issues that lowered satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Amenities - Enjoy the outdoor pool, 24-hour fitness center, complimentary wireless internet, and picnic area.

Delicious Dining Options - Indulge in the complimentary buffet breakfast or grab a bite at the snack bar/deli.

Convenient Services - Benefit from free self-parking, a 24-hour business center, express check-in, and easy access to nearby attractions like Hill Park and Rudy Park.

Make Holiday Inn Express Hotel & Suites Monahans - I-20 your next destination for a perfect blend of relaxation and convenience. Book now for a memorable stay!

Important information:

  • The seasonal pool will be open from April 15 to September 15.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAF

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.3
Based on 94 reviews
Cleanliness: 6.8
Service: 9.2
Location: 8.7
Room Quality: 7.8
Amenities: 7.5
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 8.9
A
Amaury • family
10
Pros:

Easy check in.

2025-10-05 • via Nuitee
T
Taylor • family
10
Pros:

The staff was very friendly and welcoming throughout our stay. They made us feel comfortable and taken care of, which really added to the experience.

2025-09-29 • via Nuitee
C
Carole • family
6
Pros:

We had to change rooms because the tv would not work. Then, we had to visit the front office 6 times because the key cards would not work. The staff was helpful, just never expected the key problem.

2025-09-29 • via Nuitee
D
David • partner
8
Pros:

It was 97 degrees outside when we arrived and was disappointed that the pool was closed for the summer season. We would not have stayed here if we knew the pool was closed.

2025-09-22 • via Nuitee
O
Olivia • family
10
Pros:

Breakfast was amazing

2025-09-21 • via Nuitee
A
adan
10
Pros:

I went down to the corner store and won $2500 on a scratch off

2025-08-17 • via Nuitee
S
Shawna • partner
10
Pros:

The ladies at the front desk were very nice and got us in/out quickly without any problems. The bed was comfy and actually clean. The bathroom light was a little iffy,the door to the bathroom was hard to close properly,and one of the chairs at breakfast was broken at the back. We didn’t realize until it was too late. The breakfast options were on point though.

2025-07-27 • via Nuitee
K
Kristina
10
Perfect
Pros:

Everything was great! Clean, close to our event location. Quiet and calm .

2025-07-26 • via Nuitee
H
Hortensia A • family
10
Pros:

Welcoming!!!

2025-07-20 • via Nuitee
T
Taylor • family_with_children
10
Pros:

Very nice staff!

2025-07-13 • via Nuitee
D
Dianne
4
Pros:

The room Wasnt the cleanest. Comforter was stained and so was the sofa

2025-07-12 • via Nuitee
R
Rebecca
10
Great stay
Pros:

We loved our stay in Monahans. The staff was friendly and the hotel was beautiful.

2025-07-07 • via Nuitee
D
David
8
Good except for cleanliness
Pros:

Everything was good except hallway carpet at edges was filthy. Bathroom shower had mildew, which is unacceptable.

2025-07-06 • via Nuitee
B
Benny
4
Pros:

Good

2025-06-14 • via Nuitee
W
Wilhelm
8
Pros:

Good

2025-06-10 • via Nuitee
S
Silvia • family
4
Pros:

I like that it was conveniently closed to HW but I didn’t like that the TV wasn’t working and the sofa didn’t have any sheets or pillows to be used. I had to call the front desk to get what I needed. The girl at the front desk was very helpful and she even offered to change my room which I disregarded because I was very tired. The staff was friendly but the room wasn’t up to the standards of a Holiday Inn. I was expecting something better.

2025-06-09 • via Nuitee
D
Doug
10
Pros:

Excellent rates, very clean and very quiet.

2025-06-08 • via Nuitee
P
Pablo • family
4
Pros:

Poor maintenance

2025-05-30 • via Nuitee
S
Sara • family
4
Pros:

The people at the front desk were so kind. But the property was pretty dirty. I wouldn’t stay there again.

2025-05-02 • via Nuitee
J
Jill
10
Pros:

The staff was accommodating with our late check in. The hotel was quiet and clean it was a wonderful stay.

2025-04-13 • via Nuitee