Promenade Service Apartment

Hotels
8.1 (2750 reviews)
3-G-17, Lorong Api-Api 2, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Clean and comfy
Convenient location
Nice room
Cons:
Cleanliness issues
Air conditioning not cold enough

Categories

Cleanliness
7.4
Multiple comments indicating areas for improvement in cleanliness.
Service
8.9
Overall positive comments about the helpfulness of staff.
Location
8.4
Location praised for convenience and accessibility.
Room Quality
7.9
Rooms are spacious and comfortably designed.
Amenities
7.9
Amenities meet basic needs but have room for a wider range of offerings.
Value for Money
8.4
Good value for the price considering the location and amenities.
Food and Beverage
7.9
Food options are varied and conveniently located nearby.
Overall Experience
8
Generally a pleasant stay with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

City Centre Convenience
Conveniently located in Kota Kinabalu city centre, Promenade Service Apartment offers comfortable air-conditioned units just steps away from Oceanus Waterfront Mall.

Stunning City Views
Select units offer breathtaking city views, and all rooms are designated non-smoking for a pleasant stay.

Transportation Assistance
Benefit from 24/7 reception staff who can arrange airport shuttles and car rentals for your convenience, making your stay hassle-free.

To book your stay at Promenade Service Apartment and experience the best of Kota Kinabalu, contact us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2750 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
V
Vladimir • solo_traveller • de
7
2026-03-05 • via Nuitee
L
Liam • couple • ie
9
2026-03-04 • via Nuitee
R
Rafinah • couple • my
10
Nice
Pros:

Perfect location

2026-03-04 • via Nuitee
R
Rafinah • couple • my
10
Perfect location to stay
Pros:

Really near to centre point and imago, and the safety is good too

2026-03-04 • via Nuitee
J
Jakaria • solo_traveller • jp
9
Well located, friendly staff, reasonable price
Pros:

Reasonable price, friendly staff and located center of Kota Kinabalu City

Cons:

Nil

2026-03-02 • via Nuitee
H
Hanyzan • family_with_children • my
9
good place to stay near shopping"
Pros:

near shop easy to go..

Cons:

nothing..

2026-02-28 • via Nuitee
M
Mariani • family_with_children • my
10
2026-02-26 • via Nuitee
S
Salleh • family_with_children • my
10
2026-02-25 • via Nuitee
A
Andreana • couple • my
8
2026-02-25 • via Nuitee
N
NORAIN • extended_group • my
8
2026-02-24 • via Nuitee
S
Siyati • couple • my
10
2026-02-23 • via Nuitee
M
MARYATI • solo_traveller • my
8
Good
Pros:

Staff

Cons:

Parking

2026-02-23 • via Nuitee
S
Syafiq • couple • my
10
2026-02-22 • via Nuitee
M
Ms Atien • couple • my
5
Tiada
Pros:

Bilik kemas selasa

Cons:

Bunyi tapak kaki jalan Dan melompat tiap masa.. jam 5ptg check-in. Jam 1:30am check out.

2026-02-22 • via Nuitee
A
Angeline • family_with_children • my
8
Pros:

Clean, spacious and comfy place. The location is also strategic; very near to lots of eateries, 24-hour self service dobi, etc downstairs. Parking is often available. Very easy to get grab around the area too. Staff are polite and friendly.

Cons:

All fine for me.

2026-02-14 • via Nuitee
L
Liana • family_with_children • my
6
2026-02-13 • via Nuitee
D
Dyg Susilawatie binti • family_with_children • bn
8
2026-02-12 • via Nuitee
P
Pinkz • solo_traveller • bn
10
2026-02-12 • via Nuitee
A
abdillah • couple • my
6
Pros:

Easy n safe parking

Cons:

Exit parking fees should be include with the checkout bills for convenience, the room aircon need servicing.

2026-02-11 • via Nuitee
V
Vun • family_with_children • my
7
Housekeeping to improve
Pros:

Location

Cons:

Housekeeeping cleaning need major improvement. Furniture time to change.

2026-02-11 • via Nuitee