Promenade Service Apartment

Hotels
8.1 (2750 reviews)
3-G-17, Lorong Api-Api 2, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Clean and comfy
Convenient location
Nice room
Cons:
Cleanliness issues
Air conditioning not cold enough

Categories

Cleanliness
7.4
Multiple comments indicating areas for improvement in cleanliness.
Service
8.9
Overall positive comments about the helpfulness of staff.
Location
8.4
Location praised for convenience and accessibility.
Room Quality
7.9
Rooms are spacious and comfortably designed.
Amenities
7.9
Amenities meet basic needs but have room for a wider range of offerings.
Value for Money
8.4
Good value for the price considering the location and amenities.
Food and Beverage
7.9
Food options are varied and conveniently located nearby.
Overall Experience
8
Generally a pleasant stay with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

City Centre Convenience
Conveniently located in Kota Kinabalu city centre, Promenade Service Apartment offers comfortable air-conditioned units just steps away from Oceanus Waterfront Mall.

Stunning City Views
Select units offer breathtaking city views, and all rooms are designated non-smoking for a pleasant stay.

Transportation Assistance
Benefit from 24/7 reception staff who can arrange airport shuttles and car rentals for your convenience, making your stay hassle-free.

To book your stay at Promenade Service Apartment and experience the best of Kota Kinabalu, contact us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2750 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
N
Nurhidayah Alwasi • solo_traveller • my
10
2026-03-28 • via Nuitee
C
Chew • family_with_children • my
9
Pros:

All

2026-03-27 • via Nuitee
M
Ms kiki • family_with_children • my
8
2026-03-26 • via Nuitee
H
Hussein • family_with_children • my
9
2026-03-26 • via Nuitee
S
Stuart • couple • gb
10
Good budget accomodation
Pros:

Everything was good. Can't fault it. Good budget accomodation.

Cons:

Nothing

2026-03-25 • via Nuitee
N
NORLAILA • extended_group • my
8
Cons:

bising tingkat atas

2026-03-25 • via Nuitee
C
CHIH-YU • solo_traveller • tw
9
2026-03-25 • via Nuitee
L
Luqman • couple • my
10
2026-03-25 • via Nuitee
Z
zhiyin • family_with_children • cn
8
Pros:

房间很大。我们一大早就到了，员工提前让我们入住了。

Cons:

第一天房间里就有一只蜘蛛还是爬虫之类的一直捉不到，导致一直住的很不安心。

2026-03-24 • via Nuitee
M
Mohd • family_with_children • my
9
Pros:

Easy to find food...in the middle of shopping mall n night market near wawasan plaza...

2026-03-24 • via Nuitee
A
Akimuddin • family_with_children • my
7
Pros:

The location in the city centre

Cons:

The aircon temperature was not working well.

2026-03-23 • via Nuitee
O
Omar Radzuan Bin A Thalib • family_with_children • my
10
Keselesaan penginapan terbaik
Pros:

Keselesaan Dan ruang bilik sangat Besar,dan senang untuk mencari kawasan makanan hanya perlu berjalan beberapa meter Dari kawasan penginapan

Cons:

Bising sedikit sebab kawasan berdekatan dengan jalan Raya besar.tapi perkara tersebut tiada masalah sebab kawasan Bandar.

2026-03-22 • via Nuitee
A
Asmara • family_with_children • my
9
2026-03-22 • via Nuitee
S
Sarinah • family_with_children • bn
10
Sangat memuaskan
Pros:

Bilik sangat luas sangat memuaskan tempat tidur sangat selesa

Cons:

Shower Rain airnya tidak kuat

2026-03-22 • via Nuitee
L
Leszczyńska • family_with_children • pl
6
Pros:

Przestronny pokój i balkon do suszenia prania.
Sprzątanie pokoju.

Cons:

Stare meble do wymiany, zwłaszcza kanapa nie nadająca się do siedzenia. Budynek jako taki robi
przygnębiające wrażenie. Kilka blokhausów połączonych ze sobą , w których jest wszystko - sklepy, restauracje, masaże itd.
,

2026-03-21 • via Nuitee
L
loh • solo_traveller • sg
6
Pros:

The room looks dated, but it was clean. Bed was comfortable, and essentials like the water heater and aircon were working well. The staff were warm, friendly and helpful throughout the stay, which made the experience better. Location is close to Imago Mall, Tanjung Aru, and Borneo’s Fried Chicken, with 7-Eleven, McDonald’s and Pizza Hut nearby. Walking distance around 15 min.

Cons:

The building itself is quite run down, and the room is not like the pictures. The walkway to the rooms is gloomy and a bit rusty, which might feel uncomfortable, especially for solo female travellers at night. No hair dryer in the room (need to collect from the front desk), and drinking water (hot/cold) has to be taken from near the front desk.There is an electric kettle in the room, but it feels very old ,like something from the early 2000s The walls are quite thin , you can hear noise from other residents, especially families with kids.

2026-03-21 • via Nuitee
N
norhamidah • family_with_children • my
7
2026-03-20 • via Nuitee
H
Hannah • couple • au
5
Pros:

Very friendly staff, great location, cheap

Cons:

Cockroaches in our room, not clean at all. Booked the most basic room so everything was basic but there was mould on walls, bathroom door didn’t shut properly, sheets did not feel clean

2026-03-20 • via Nuitee
K
Kuntal • solo_traveller • my
9
2026-03-19 • via Nuitee
G
Gadekeong • couple • my
7
不错，可以住，全部工作人员非常好有礼貌，我在这里住8天，房间清理干净
Pros:

地理位置很好，方便，找东西吃容易，附近什么都有

Cons:

厕所味儿，下水道臭

2026-03-19 • via Nuitee