Promenade Service Apartment

Hotels
8.1 (2750 reviews)
3-G-17, Lorong Api-Api 2, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Clean and comfy
Convenient location
Nice room
Cons:
Cleanliness issues
Air conditioning not cold enough

Categories

Cleanliness
7.4
Multiple comments indicating areas for improvement in cleanliness.
Service
8.9
Overall positive comments about the helpfulness of staff.
Location
8.4
Location praised for convenience and accessibility.
Room Quality
7.9
Rooms are spacious and comfortably designed.
Amenities
7.9
Amenities meet basic needs but have room for a wider range of offerings.
Value for Money
8.4
Good value for the price considering the location and amenities.
Food and Beverage
7.9
Food options are varied and conveniently located nearby.
Overall Experience
8
Generally a pleasant stay with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

City Centre Convenience
Conveniently located in Kota Kinabalu city centre, Promenade Service Apartment offers comfortable air-conditioned units just steps away from Oceanus Waterfront Mall.

Stunning City Views
Select units offer breathtaking city views, and all rooms are designated non-smoking for a pleasant stay.

Transportation Assistance
Benefit from 24/7 reception staff who can arrange airport shuttles and car rentals for your convenience, making your stay hassle-free.

To book your stay at Promenade Service Apartment and experience the best of Kota Kinabalu, contact us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2750 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
C
celeste • extended_group • gb
10
Pros:

Thanks for all the help! Location was super great and staff were very friendly and helpful

2026-04-18 • via Nuitee
A
Ash Rizal • couple • my
8
2026-04-17 • via Nuitee
N
nithraj • extended_group • my
5
overall satisfied
Pros:

Room is extremely spacious and location is nearby walking distance to waterfront area,market,malls

Cons:

apartment looks not well maintained at all. its a sharing residence with others

2026-04-16 • via Nuitee
M
Mohammed Yasri • couple • my
10
2026-04-16 • via Nuitee
M
Mohammed Yasri • couple • my
10
2026-04-16 • via Nuitee
M
Ming • family_with_children • my
10
Pros:

GREAT !! One of our favorite place to stay : )

2026-04-16 • via Nuitee
N
Norzita • solo_traveller • my
3
2026-04-15 • via Nuitee
J
Jumratul • family_with_children • my
9
2026-04-14 • via Nuitee
N
Nicola • couple • my
7
Pros:

Good location, plenty of food available below and around the block. Room was large with a small kitchenette which was nice. Comfortable bed, although the pillows weren't as comfortable.

Cons:

Stayed 3 nights but they only clean room every 3 days so no cleaning throughout our stay. The bathroom was flooded after a bath but staff was quick to attend to us and had us changed to another room. The bath area has no partition so whenever the shower is used, the whole bathroom and toilet gets wet throughout. No toiletries provided besides a bottle of bath gel.

2026-04-14 • via Nuitee
C
Cheong • family_with_children • my
7
2026-04-13 • via Nuitee
C
Cheribel • couple • my
8
2026-04-12 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-04-12 • via Nuitee
M
MARYATI • couple • my
8
Good
Pros:

Staff

Cons:

Showers

2026-04-12 • via Nuitee
N
Noor azlan • extended_group • my
7
2026-04-12 • via Nuitee
R
Rizal • couple • bn
9
Pros:

Near market

Cons:

Nil

2026-04-12 • via Nuitee
H
Hsun • couple • my
1
Pros:

Dlm gambar bilik cantik, sekali masukk burukk. Pintu tandas rosak, tdk boleh tutup terpaksa la guna tuala hahahahahahaahahahhahahahaha

2026-04-10 • via Nuitee
T
TahirRossa • family_with_children • my
5
Pros:

Location

Cons:

The room, furniture bit used/old

2026-04-10 • via Nuitee
P
Pieka • solo_traveller • my
10
2026-04-10 • via Nuitee
• solo_traveller • my
9
2026-04-09 • via Nuitee
M
Marina • couple • bn
1
Pros:

The sink blocked, floor dirty and kitchen area and all the tools are dirty

2026-04-08 • via Nuitee