Cheval Three Quays at The Tower of London

Hotels
9.8 (1194 reviews)
40 Lower Thames Street , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Cons:
Minor issues with restocking supplies
Water pressure in the shower

Categories

Cleanliness
9.98
Guests frequently mentioned cleanliness, with several reviews emphasizing the hotel's tidiness and maintenance.
Service
10
The service was highlighted as excellent, with guests appreciating the helpful and attentive staff.
Location
10
The location received high praise for being convenient and close to major attractions.
Room Quality
9.98
Rooms were described as clean, spacious, and comfortable, fulfilling guests' expectations.
Amenities
9.48
Most amenities were well received, but some guests noted minor issues, such as restocking supplies.
Value for Money
9.98
Guests felt that the quality justified the price, especially with the location and amenities provided.
Food and Beverage
8.98
Food options were considered basic, with some positive remarks about provisions like water and milk.
Overall Experience
10
Overall, guests expressed high satisfaction and a desire to return, highlighting a fantastic experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:43

Property Description

Luxurious Apartments with Stunning Views

Modern Design and Amenities
The apartments at Cheval Three Quays are designed with sleek and modern aesthetics, featuring clever lighting, shiny surfaces, and geometric shapes. Each apartment includes an open-plan kitchen & living room, a flat-screen TV, and an iPod dock. With a coffee machine, dishwasher, and microwave provided, guests can enjoy both convenience and style during their stay. Some apartments even offer breathtaking views of iconic London landmarks like Tower Bridge and City Hall.

Exceptional Service and Convenience
A dedicated team of concierge, housekeeping, and maintenance staff ensure that every guest need is met promptly and efficiently. The property also boasts an on-site fitness center with state-of-the-art equipment, allowing guests to stay active and refreshed during their stay.

Prime Location with Easy Access to London Attractions
Located just a short walk from Tower Hill Underground Station, guests have quick access to Central London and its myriad attractions. Whether exploring the vibrant Brick Lane or taking a leisurely Thames Clipper ride along the river, Cheval Three Quays offers a convenient and luxurious base for experiencing the best of London.

To experience luxury living with unparalleled views and exceptional service, book your stay at Cheval Three Quays now.

Important information:

The cleaning service is available 7 times a week.

Upon arrival, the property will request a swipe of the debit or credit card which was used to make the reservation. Failure to present this card at check-in, prior to entry into the apartment, will mean another valid credit card will be requested and charged for the entire stay.

Please note that we only charge 50% at the time of booking, remaining balance is due at check-in.

A credit card pre-authorization of £60.00 per day up to a maximum of £420.00 will also be taken upon check-in for any incidentals that you may incur during your stay from the same debit or credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.8
Based on 1194 reviews
Cleanliness: 9.98
Service: 10
Location: 10
Room Quality: 9.98
Amenities: 9.48
Value for Money: 9.98
Food and Beverage: 8.98
Overall Experience: 10
R
Roman • family_with_children • cz
10
Pros:

Komfort ubytování. I místo.

Cons:

Nic.

2026-05-11 • via Nuitee
C
Christophe • family_with_children • be
10
Séjour inoubliable. Nous espérons pouvoir revenir dans le même appartement.
Pros:

Les 3 terrasses et la vue imprenable.
La propreté impeccable. La serviabilité du personnel.
L'appartement était très bien équipé.
On apprécie les 2 salles de bains et la grandeur de L'appartement.

Cons:

Les produits de bain. Il faudrait du Clarins pour ce standing.

2026-05-08 • via Nuitee
G
Gabriella • extended_group • it
9
perfetto
Pros:

vista

Cons:

ho avuto un problema di mancata comunicazione tra gli addetti alla reception, nel cambio turno bisognerebbe fare più attenzione a riferire le richieste dei clienti al collega successivo

2026-05-07 • via Nuitee
A
Anna Coroian • family_with_children • gb
10
2026-05-04 • via Nuitee
N
Nikolett • solo_traveller • hu
10
2026-05-04 • via Nuitee
A
Alastair • extended_group • gb
10
2026-05-04 • via Nuitee
X
xiaoyang • solo_traveller • hk
9
2026-05-03 • via Nuitee
E
Elvis • couple • de
6
Gutes Hotel, das im Nachhinein extra Geld verlangt.
Pros:

Die Lage des Hotels ist außergewöhnlich gut. Die Zimmer sind komfortabel eingerichtet. Leider funktionierte im Zimmer 4P die Klimaanlage nicht, so dass es nachts zu warm war. Im Zimmer 3M kühlte die Klimaanlage, obwohl auf Heizen gestellt wurde.

Cons:

Die Preise pro Übernachtung sind hoch, aber angemessen für den Komfort und die hervorragende Lage.

Uns hat überhaupt nicht gefallen, dass am Ende für beide Zimmer eine extra Gebühr für die Reinigung einbehalten wurde. Das war vor der Buchung nicht erkennbar. Die Zimmer haben wir nicht so verlassen, dass eine besondere Reinigung notwendig gewesen wäre. Folglich empfinden wir eine extra Gebühr als ungerechtfertigt. Wir finden es unangemessen, wenn am Ende Gebühren verlangt werden, von denen bei der Buchung nichts bekannt ist.

2026-05-03 • via Nuitee
T
Thuraiya • extended_group • om
9
Great View
Pros:

It was one of most comfortable hotel , since we were a group of 6 people , our apartment have 3 bedrooms with 3 bathrooms. The location is fantastic very close to Tower of London, our apartment’s view was amazing. It was spacious with necessary utensils. Modern furniture and elegant decor. And the staff were very cooperative. فندق مناسب جدا للعوائل واسع و نظيف ، فيها شقق ثلاث غرف مع 3 دورات المياه، و الموقع ممتاز و إطلاله جميلة على النهر و الموظفين متعاونين

Cons:

The only thing that bothered us is that sometimes smelled bad, especially when we entered the apartment it smelled like drainage!!! Other than that all good.احيانا يكون فيه روائح مزعجة

2026-05-03 • via Nuitee
A
Andrew • family_with_children • ae
10
Pros:

Location, view, space

2026-05-01 • via Nuitee
F
Frankie • extended_group • gb
10
2026-04-30 • via Nuitee
R
Richard • solo_traveller • gb
10
Pros:

Wonderful apartment, great location, in the centre of things but really quiet.

2026-04-29 • via Nuitee
J
Jones • solo_traveller • gb
10
Best location overlooking Tower of London and Tower Bridge!
Pros:

Lorraine was super kind to my 5 year old son. The room has a washer dryer and a full sized fridge/freezer.
I love looking at the Tower of London at 4 am when no one is stirring.

Cons:

9H has a broken window. The other window will stay pushed open but the bedroom window is missing the locking mechanism.

2026-04-28 • via Nuitee
N
Niamh • family_with_children • gb
10
One of the best places I have ever stayed and I would highly recommend the Cheval Three Quays.
Pros:

This was without a doubt one of the best places I have ever stayed. The accommodation was amazing - so clean, spacious, comfortable and a fabulous location; close to the Tower of London and Tower Bridge. What really made this stay exceed all expectations was the staff. The staff went over and above for all of us (family of 4) and ensured we had a fabulous time in London for the marathon. The staff were incredibly friendly, helpful and thoughtful, especially Stepanka and Lorraine, making our stay even more special. I would highly recommend this accommodation and will definitely be staying here again in the future!

2026-04-28 • via Nuitee
M
Mark • extended_group • gb
10
Great location, amazing views & everything that you need in walking distance.
Pros:

The staff were very friendly and helpful.

2026-04-27 • via Nuitee
K
Katy • extended_group • gb
9
Excellent accommodation with a view
Pros:

Very spacious and great location. Excellent standard of accommodation. All facilities in room are covered and of high standard. Staff are very welcoming.

2026-04-27 • via Nuitee
L
LIZ SYDNEY • family_with_children • au
10
They described it as amazing, so welcoming, clean, and a great location.
Pros:

I booked this apartment for my husband and I but could not go to UK because of the War in Iran. My guests could and they stayed a couple of nights. They were delighted with the restaurants nearby, a grocery shop ten minutes walk, great views, and lovely surroundings. They loved the size and cleanliness of the apartment. Their five year old daughter called it "her house!"Staff went out of their way to welcome them and help them with information about all sorts of things. They couldn't praise them enough. They said they would rate it 11/10. They would go back there if they were in London again. They did show me on vide how it looked and the views. I was so impressed.

Cons:

No comment.

2026-04-26 • via Nuitee
K
Kelly • family_with_children • us
10
2026-04-26 • via Nuitee
T
Tom • solo_traveller • gb
9
Pros:

The location is excellent.Big expansive views from the large clean windows and balcony.

Cons:

We don't need any more glass buildings in London.
Let's go back to stone and roses!
But it's not the fault of the hotel today.

2026-04-26 • via Nuitee
C
Carl • solo_traveller • ie
9
Pros:

High quality apartments and extremely clean.
Professional staff..
Couldn't find any faults..

Cons:

The Apartment I was given was a lot smaller than the photos.

The heat in the hallways was way to hot and that kept the rooms hot at night so we had to leave the balcony door open at night and then woke up cold..

I find the discretionary gratuity of 4% very odd as there are no restaurants or any other services other than the apartments and feel the staff should be paid by the establishment and not passed onto the customer.

The price should be the price whatever it is and the customer has the choice to book or not...

Being asked on checkout would you like to pay just puts pressure on the customer for another fee..

But in saying that the staff were excellent and deserve to be paid well for the high quality work they do..

2026-04-26 • via Nuitee