The Ritz-Carlton, Almaty

Hotels
•
The Ritz-Carlton Company, L.L.C
9.4 (271 reviews)
Esentai Tower, 7/7 Al-Farabi Avenue , Almaty , kz
+7 727 332 8888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Thoughtful surprises
Beautiful views
Cons:
Issues with room state
Concerns about value for money

Categories

Cleanliness
9.19
Overall cleanliness standard was stated positively, but issues around room state were mentioned.
Service
10
The team went above and beyond to provide exceptional hospitality and thoughtful surprises.
Location
9.16
The hotel is well-located with breathtaking views of the city.
Room Quality
9.7
The upgrade to a beautiful corner suite with great views was particularly appreciated.
Amenities
9.15
The presence of thoughtful gifts and amenities like the pool add to a pleasant experience.
Value for Money
9.18
Mixed feedback; some aspects of quality did not fully match price expectations.
Food and Beverage
9.14
Breakfast received praise for its diverse selection, including a notable fresh fruit spread.
Overall Experience
9.69
A truly memorable stay with a blend of romance, family surprises, and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:18

Property Description

Luxurious Accommodation at the Foot of Alatau Mountains

The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.

Culinary Delights and Sky-High Dining Experience

Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.

Relaxation and Wellness Retreat

Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.

Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

9.4
Based on 271 reviews
Cleanliness: 9.19
Service: 10
Location: 9.16
Room Quality: 9.7
Amenities: 9.15
Value for Money: 9.18
Food and Beverage: 9.14
Overall Experience: 9.69
Бердыгужин • couple • kz
10
2026-08-08 • via Nuitee
D
Damir • couple • kz
9
2026-08-07 • via Nuitee
M
Marina • couple • ru
8
2026-08-06 • via Nuitee
D
Damir • couple • kz
10
2026-08-02 • via Nuitee
K
Khondamir • couple • uz
10
2026-07-16 • via Nuitee
M
Meerim • solo_traveller • kg
10
2026-07-16 • via Nuitee
D
Darkhan • couple • kz
10
2026-07-15 • via Nuitee
Y
Yerzhan • couple • kz
9
2026-07-12 • via Nuitee
M
Maksim • family_with_children • ru
10
2026-07-11 • via Nuitee
N
NATALYA • couple • kz
9
2026-07-06 • via Nuitee
I
Igor • extended_group • ru
9
2026-07-01 • via Nuitee
A
Alisher • solo_traveller • uz
10
2026-06-29 • via Nuitee
V
Vladislav • extended_group • ru
5
Pros:

Отличная локация и персонал

Cons:

Сняли с карты денег больше чем надо было. Теперь разбирательства идут

2026-06-28 • via Nuitee
M
Mohit • extended_group • in
8
Decent
Cons:

Pillows and Toiletries

2026-06-24 • via Nuitee
U
U3807JiangH • Couples • Yunnan
10
Definitely will come back
Pros:

During our stay in Almaty, we had the pleasure of visiting the cocktail bar on the 30th floor of the The Ritz-Carlton, Almaty. The cocktails were expertly crafted, beautifully presented, and absolutely delicious.

The service was exceptional throughout our visit. A special thanks to the young bartender, Sayat, whose friendliness, knowledge, and passion for mixology made the experience even more enjoyable. We’d also like to recognize Almas, the porter, for his warm hospitality and welcoming attitude from the moment we arrived.

Together, they made our evening truly memorable. If you’re looking for a sophisticated yet relaxing place to enjoy great cocktails in Almaty, this is definitely a must-visit.

2026-06-22 • via Tripadvisor
Максат • family_with_children • kz
10
2026-06-18 • via Nuitee
B
Benjamin • couple • gb
10
2026-06-18 • via Nuitee
B
Braidji • solo_traveller • fr
10
Pros:

Tout

Cons:

C'est parfait

2026-06-04 • via Nuitee
J
James • couple • au
10
Excellent
2026-06-04 • via Nuitee
B
Braidji • solo_traveller • fr
10
Pros:

Tout

Cons:

Parfait 👌

2026-06-04 • via Nuitee