The Ritz-Carlton, Almaty

Hotels
•
The Ritz-Carlton Company, L.L.C
9.4 (279 reviews)
Esentai Tower, 7/7 Al-Farabi Avenue , Almaty , kz
+7 727 332 8888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Thoughtful surprises
Beautiful views
Cons:
Issues with room state
Concerns about value for money

Categories

Cleanliness
9.19
Overall cleanliness standard was stated positively, but issues around room state were mentioned.
Service
10
The team went above and beyond to provide exceptional hospitality and thoughtful surprises.
Location
9.16
The hotel is well-located with breathtaking views of the city.
Room Quality
9.7
The upgrade to a beautiful corner suite with great views was particularly appreciated.
Amenities
9.15
The presence of thoughtful gifts and amenities like the pool add to a pleasant experience.
Value for Money
9.18
Mixed feedback; some aspects of quality did not fully match price expectations.
Food and Beverage
9.14
Breakfast received praise for its diverse selection, including a notable fresh fruit spread.
Overall Experience
9.69
A truly memorable stay with a blend of romance, family surprises, and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:18

Property Description

Luxurious Accommodation at the Foot of Alatau Mountains

The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.

Culinary Delights and Sky-High Dining Experience

Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.

Relaxation and Wellness Retreat

Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.

Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

9.4
Based on 279 reviews
Cleanliness: 9.19
Service: 10
Location: 9.16
Room Quality: 9.7
Amenities: 9.15
Value for Money: 9.18
Food and Beverage: 9.14
Overall Experience: 9.69
P
Perizat • couple • kg
10
Pros:

Очень понравилось работа персонала. Благодаря им, мне дистанционно удалось организовать очень крутой сюрприз для супруга.

2026-08-28 • via Nuitee
A
Aleksei • solo_traveller • ru
9
2026-08-26 • via Nuitee
Максат • couple • kz
10
Великолепно
2026-08-18 • via Nuitee
H
Harveen • extended_group • in
5
2026-08-15 • via Nuitee
D
Dauletov • couple • kz
10
2026-08-13 • via Nuitee
2
22nemesis1979 • Family • Bangkok
8
It was good
Pros:

The property has decent service standards and the staff were responsive to requests. The service in my opinion needs a consistent level of excellence for a Ritz-Carlton. Things like assistance with luggage are basic expectations for a luxury brand but I note that you have to ask for staff to assist you. The breakfast is very expensive and although you can order room service, you cannot order a la carte in the restaurant during breakfast. So to eat a small breakfast at the restaurant on a rushed morning, you either pay 30000 tenge plus taxes, or, you can leave.

2026-08-11 • via Tripadvisor
N
Nikolay • couple • ru
10
2026-08-11 • via Nuitee
T
Tsvetana • solo_traveller • kz
10
Pros:

Абсолютно всё

2026-08-10 • via Nuitee
Бердыгужин • couple • kz
10
2026-08-08 • via Nuitee
D
Damir • couple • kz
9
2026-08-07 • via Nuitee
M
Marina • couple • ru
8
2026-08-06 • via Nuitee
D
Damir • couple • kz
10
2026-08-02 • via Nuitee
E
eosinophil • Family
10
Excellent hotel in Almaty
Pros:

This is an excellent location and a beautiful hotel. The room was clean and spacious. The shower was excellent. Breakfast buffet was just ok. For the price the food wasn't great. There is a mall right next door. Hotel had easy access for taxi's and Ubers. I would stay again

2026-08-01 • via Tripadvisor
M
Meerim • solo_traveller • kg
10
2026-07-16 • via Nuitee
K
Khondamir • couple • uz
10
2026-07-16 • via Nuitee
D
Darkhan • couple • kz
10
2026-07-15 • via Nuitee
Y
Yerzhan • couple • kz
9
2026-07-12 • via Nuitee
M
Maksim • family_with_children • ru
10
2026-07-11 • via Nuitee
N
NATALYA • couple • kz
9
2026-07-06 • via Nuitee
I
Igor • extended_group • ru
9
2026-07-01 • via Nuitee