The Ritz-Carlton, Almaty

Hotels
•
The Ritz-Carlton Company, L.L.C
9.4 (262 reviews)
Esentai Tower, 7/7 Al-Farabi Avenue , Almaty , kz

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Thoughtful surprises
Beautiful views
Cons:
Issues with room state
Concerns about value for money

Categories

Cleanliness
9.19
Overall cleanliness standard was stated positively, but issues around room state were mentioned.
Service
10
The team went above and beyond to provide exceptional hospitality and thoughtful surprises.
Location
9.16
The hotel is well-located with breathtaking views of the city.
Room Quality
9.7
The upgrade to a beautiful corner suite with great views was particularly appreciated.
Amenities
9.15
The presence of thoughtful gifts and amenities like the pool add to a pleasant experience.
Value for Money
9.18
Mixed feedback; some aspects of quality did not fully match price expectations.
Food and Beverage
9.14
Breakfast received praise for its diverse selection, including a notable fresh fruit spread.
Overall Experience
9.69
A truly memorable stay with a blend of romance, family surprises, and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:18

Property Description

Luxurious Accommodation at the Foot of Alatau Mountains

The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.

Culinary Delights and Sky-High Dining Experience

Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.

Relaxation and Wellness Retreat

Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.

Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 14 years old stay for KZT 15,000 per person per night when using an existing bed.
    People no matter the age stay for KZT 15,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 262 reviews
Cleanliness: 9.19
Service: 10
Location: 9.16
Room Quality: 9.7
Amenities: 9.15
Value for Money: 9.18
Food and Beverage: 9.14
Overall Experience: 9.69
M
Mohit • extended_group • in
8
Decent
Cons:

Pillows and Toiletries

2026-06-24 • via Nuitee
U
U3807JiangH • Couples • Yunnan
10
Definitely will come back
Pros:

During our stay in Almaty, we had the pleasure of visiting the cocktail bar on the 30th floor of the The Ritz-Carlton, Almaty. The cocktails were expertly crafted, beautifully presented, and absolutely delicious.

The service was exceptional throughout our visit. A special thanks to the young bartender, Sayat, whose friendliness, knowledge, and passion for mixology made the experience even more enjoyable. We’d also like to recognize Almas, the porter, for his warm hospitality and welcoming attitude from the moment we arrived.

Together, they made our evening truly memorable. If you’re looking for a sophisticated yet relaxing place to enjoy great cocktails in Almaty, this is definitely a must-visit.

2026-06-22 • via Tripadvisor
B
Benjamin • couple • gb
10
2026-06-18 • via Nuitee
Максат • family_with_children • kz
10
2026-06-18 • via Nuitee
J
James • couple • au
10
Excellent
2026-06-04 • via Nuitee
B
Braidji • solo_traveller • fr
10
Pros:

Tout

Cons:

Parfait 👌

2026-06-04 • via Nuitee
B
Braidji • solo_traveller • fr
10
Pros:

Tout

Cons:

C'est parfait

2026-06-04 • via Nuitee
T
Timur • solo_traveller • kz
7
2026-06-03 • via Nuitee
L
Luxury1Georgia • Family • Georgia
10
World Class Hotel
Pros:

We absolutely loved our stay at The Ritz-Carlton Almaty! We spent several days at the hotel during our visit to Kazakhstan, and it exceeded every expectation.

The hotel itself is stunning—beautifully designed, impeccably maintained, and luxurious. Our accommodations were spacious, spotless, and incredibly comfortable. The breakfast was fantastic – excellent quality, huge variety, and great service. For us as tourists, the location was perfect and made it easy to explore Almaty.

What truly sets this hotel apart, however, is the people. We have stayed at many of the great hotels of the world, and we have never experienced a level of service quite like what we received at The Ritz-Carlton Almaty. Every employee we encountered was professional, warm, and genuinely committed to making guests feel welcome and appreciated.

A special thank you to two employees who were just spectacular! Ramon from the welcome team is a gem. From the moment we arrived, Ramon made us feel like valued guests. He was consistently professional, kind, engaging, and provided genuine hospitality throughout our entire stay.

We would also like to recognize Sayat at Vista Restaurant. Sayat was absolutely outstanding. Every time we saw Sayat, he greeted us so warmly and made us feel genuinely welcome and appreciated. Sayat’s professionalism, kindness, and engaging personality elevated our stay at The Ritz Carlton. We have traveled extensively and can honestly say that employees like Ramon and Sayat are exceedingly rare.

Several other team members also deserve special recognition for their exceptional service: Aidana, Amina, and Ainur at the front desk, Elina at Vista Restaurant, and Bakdaulet who assisted us with our baggage upon departure. Each of these team members contributed to making our stay memorable and demonstrated the highest standards of hospitality.

We cannot say enough great things about this hotel. The accommodations, location, dining, and facilities were all outstanding, but it was the people who made this stay unforgettable. We highly recommend The Ritz-Carlton Almaty and look forward to returning.

2026-06-01 • via Tripadvisor
E
Elena • family_with_children • ae
10
2026-05-28 • via Nuitee
U
Utkir • solo_traveller • uz
10
2026-05-19 • via Nuitee
N
NARIMAN • solo_traveller • kz
3
2026-05-18 • via Nuitee
Роман • solo_traveller • kz
10
Cons:

Бассейн облезлые стены дыры в бортах штукатурка облезла !!!!

2026-05-17 • via Nuitee
A
Annel • couple • kz
10
2026-05-09 • via Nuitee
Z
Zhandos • couple • kz
10
Pros:

Стоимость неоправданно высокая!

2026-05-02 • via Nuitee
V
Viktoryia • family_with_children • kz
6
Доработать все недочеты
Pros:

Чисто, уютно, красиво, удобно.

Cons:

Кровать ужасно не удобная, через чур мягкое все. Очень сильная слышимость транспорта, салюты, милиция, всю ночь, шторы пропускают солнечный свет. Ужасно не выспались.

2026-04-28 • via Nuitee
S
Shafkat • couple • kz
10
2026-04-27 • via Nuitee
R
Roman • couple • ru
10
2026-04-25 • via Nuitee
L
Leyla • solo_traveller • cy
9
Pros:

I had an early check in. The staff was very polite. The view from the room.

Cons:

Common areas are a bit outdated.

2026-04-23 • via Nuitee
D
Dmitry • solo_traveller • ru
10
Прекрасно
Pros:

Все замечательно. Супер комфортно

Cons:

Нет такого

2026-04-17 • via Nuitee