Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Offsite parking discounted rates available
-
Nightclub
-
Clubhouse
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Pets allowed
-
BBQ facilities
-
Lift / Elevator
-
Luggage storage
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Hot tub/Jacuzzi
-
Car hire
-
Sauna
-
Massage services
-
Packed lunches
-
Ski storage
-
Currency exchange
-
Hammam
-
Non-smoking throughout
-
Shared lounge/TV area
-
Shuttle service (additional charge)
-
Concierge service
-
Grocery deliveries
-
Wheelchair accessible
-
Allergy-free room
-
Kid meals
-
Evening entertainment
-
Entertainment staff
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Manicure
-
Pedicure
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Key card access
-
Mobile app for room service
-
Happy hour
-
Cooking class
-
ATM/banking
-
Ski storage
-
Television in common areas
-
Nightclub
-
Front desk (limited hours)
-
Free wired internet
-
Snack bar/deli
-
Access to nearby indoor pool
-
Golfing on site
-
Self parking (surcharge)
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Games
-
Housekeeping on request
-
Concerts/live shows
-
Clubhouse
-
Art gallery on site
-
Wine release events
-
Reception hall
-
Japanese garden
-
Covered parking
-
Garage
-
Health or beauty spa nearby
-
Ski lift privileges
-
Snow sports gear
-
Swimming nearby
-
Hosted evening meal (reserve)
-
Bicycle-friendly property
-
Vegetarian menu options available
-
Accessible shuttle
-
No accessible shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation at the Foot of Alatau Mountains
The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.
Culinary Delights and Sky-High Dining Experience
Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.
Relaxation and Wellness Retreat
Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.
Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
-
Pets
Pets are allowed on request. Charges may be applicable.
-
Internet
WiFi is available in all areas and is free of charge.
-
Parking
Free private parking is possible on site (reservation is needed).
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 14 years old stay for KZT 15,000 per person per night when using an existing bed.
People no matter the age stay for KZT 15,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Beautiful mountain views and an excellent central location. The staff were very professional, welcoming, and made the stay feel truly luxurious.
Nothing in particular, everything was great.
Уже старый отель, многое плохо работает. Цена не соответствуют уровню
Proximity to our daughter who is studying at Kazakh Ablai Khan University of International Relations and World Languages. Great views from wonderful room, nice gym and spa, friendly staff and proximity to Almaty shops and attractions.
Not a dislike - rather constructive criticism for better clarity and more options for dining for those with celiac disease (gluten allergy).
Het comfort van de kamer is geweldig met een uitzonderlijke douche.
De lift was ondergekotst toen we aankwamen. De chauffeur die ons zou ophalen om 03.30 uur ‘s-nachts op de luchthaven die was er niet en bleek ondanks dat we het vluchtnummer hadden opgegeven en stond bij een andere terminal. Echt niet fijn. Ook was de gym heel beperkt.
The location was great and the staff were exceptionally helpful and friendly, I had the flu so needed to go to a pharmacy, the staff took me to the nearest pharmacy and translated my symptoms to the pharmacist in Kazakh so that I could get the correct medication. The staff were all amazing.
We’ve been staying at this hotel on and off since 2017, It’s a special place for us, as it’s where we got engaged. As Lifetime Titanium Elite members with Marriott, we were only six days away from reaching Ambassador status, so we chose to return to one of our favorite Marriott properties — the Ritz-Carlton in Almaty to celebrate our engagement anniversary.
From the start, the team went above and beyond. We were welcomed with a sweet surprise in our room: balloons, bottle of champagne and a lovely cake. After spending three nights, we were upgraded to a beautiful corner suite with a breathtaking view of the city. But the surprises didn’t stop there, one day, we found thoughtful gifts in the room: beautiful keychains and a bracelet with traditional Kazakh ornamentation presents for the New Year. Our two daughters were also treated to adorable Ritz Kids Leo the Lion plush toys, they were thrilled!
The most touching moment came when we lost one of our daughters’ little toy ducks during a room transfer. It was a new toy they were very attached to. We asked the team about it, and although they couldn’t find the original, they created a handmade duck and wrote a heartfelt note that absolutely melted our hearts. Our girls now adore the handmade duck even more.
Breakfast was excellent, the pool was quiet and relaxing, truly a peaceful escape. And to top it all off, we officially reached Ambassador status upon check-out!
Thank you, Ritz-Carlton Almaty, for your exceptional hospitality and thoughtful touches. You made this stay so memorable, and we can’t wait to return again.
В общем норм, но качество точно не соответствует цене.
Состояние номера.
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
