Dorsett Tsuen Wan, Hong Kong

Hotels
Dorsett Hotels & Resorts
8.6 (2808 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:

Special requests are subject to availability upon check-in.
Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed.
Bedding type is subject to availability upon arrival.
Please provide flight details in advance for better arrival coordination.
Outdoor Swimming Pool Hours:
May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00.
Oct – Nov: 08:00 – 12:00, 13:00 – 18:00.
Dec – Apr: Closed for winter (subject to weather conditions).
Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided Once weekly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKG

Location

Guest Reviews

8.6
Based on 2808 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
M
Mei Lee couple my
8
Overall is good
Pros:

Clean good location reasonably priced

2026-08-28 via Nuitee
A
Ali couple ca
8
Overall itcwas a very good place
Pros:

Cleanness also regular bus to MYR was excellent

Cons:

Swimming pool was outside and due to rain storm it was closed

2026-08-28 via Nuitee
D
David, Jr. couple ph
9
We enjoyed our stay and strolling around the area.
Pros:

The area is quiet and calm. 8-minute walk from the Tai Wo Hau MTR Station and there is a shuttle bus service to certain points such as Metroplaza. Around 30 mins from HKIA.

Cons:

There’s none, as long as it is close to the MTR.

2026-08-28 via Nuitee
H
HUI JING family_with_children tw
7
2026-08-27 via Nuitee
M
Mary Ann family_with_children at
10
2026-08-25 via Nuitee
D
Das family_with_children gb
7
OK stay, needed to service the room everyday with fresh towels and coffee/tea materials
Pros:

Staff were very friendly and helpful. The free mini-bus every half-hour to the shopping mall was essential. I could eat at the mall, shop and also catch the metro to sightsee.

Air conditioning in the room was great and the shower was also very good.

Cons:

The room was small - struggled with no cupboard and little space to open our suitcases.

Staff did not refresh the room unless we asked. I kept running out of tea/coffee material and the towels and bedding were getting tired by day 3. Hotel should service the room every day as per other hotels.

2026-08-25 via Nuitee
D
djess6090 Family Singapore
10
Good hotel staff service
Pros:

Front desk officer Hin and Peter very helpful with all our queries and the hotel very cozy and clean. Will recommend to friends and family who coming to HK

2026-08-24 via Tripadvisor
V
Victor solo_traveller ru
10
Отличное место, большие номера, нет толп туристов, номеров-гробов, высоких цен.
Pros:

Близко к метро. Нет подъемов и спусков. Оплздал на трансфер - спокойно дошел до метро тай во хао пешком с багажом.

2026-08-24 via Nuitee
N
Nathaly solo_traveller gb
10
2026-08-23 via Nuitee
C
Cyrusnational solo_traveller hk
9
員工有善
Pros:

員工十分有善,能安排提早入住

2026-08-23 via Nuitee
G
Gipy solo_traveller fr
7
hôtel bien, mais sans plus
Pros:

. Chambre propre avec litteie confortable
. Bon petit déjeuner,, même pour des touristes occidentaux

Cons:

. Difficile d'avoir des suggestions de visites touristiques de la part du personnel d'accueil et pas de carte touristique en leur possession
. Odeur d'humidité dans la chambre (mauvais entretien de la climatisation ?)
. Rapport qualité prix moyen (mais hongkong semble plus cher que la chine)
. Pas de laundry service

2026-08-22 via Nuitee
C
Cherry Rose family_with_children gb
9
Pros:

Room was neat and comfortable. Staff were professional.

Cons:

Vehicles were noisy during the night so was not able to sleep well.

2026-08-22 via Nuitee
D
Dalber solo_traveller br
10
2026-08-22 via Nuitee
R
Relax23521038092 Couples
10
Good staff and nice environment!
Pros:

Very good experience, specially thanks to staff Peter, Joey for helping and good customer service!

2026-08-20 via Tripadvisor
A
Alina Luchsheva solo_traveller ru
5
Pros:

Да в целом ничего не понравилось. Трансфер до метро да и , наверное, все на этом.

Cons:

Очень уставший отель, какие то траблы с оплатой, малюсенькие номера, раздраженный персонал, берут плату за зубную щетку

2026-08-20 via Nuitee
D
Daniel solo_traveller gb
7
2026-08-18 via Nuitee
A
Athar solo_traveller ae
5
Pros:

Halal food and support from shuttle service and counter staff

Cons:

It’s is very far from city centre and some walk to metro station

2026-08-18 via Nuitee
H
Haifeng solo_traveller cn
6
2026-08-18 via Nuitee
C
Carol family_with_children us
8
2026-08-16 via Nuitee
7
702nathalyp Solo travel
10
Amazing!!!
Pros:

I wanted to leave a quick review to express my sincere appreciation for the wonderful service and support I received during my stay.
I would like to give a special shoutout to Ryan, who kindly assisted me with setting up my phone's SIM card. He and the rest of the staff went above and beyond to help me out, and I truly appreciate your dedication and kindness.
Thank you all for making my stay so comfortable. I will gladly recommend this hotel to anyone visiting Hong Kong!

2026-08-14 via Tripadvisor