Dorsett Tsuen Wan, Hong Kong

Hotels
•
Dorsett Hotels & Resorts
8.6 (2433 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

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Children allowed

Facilities

Free beach shuttle
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:
-Special requests made at time of booking are all subject to availability.
-Name of guests checking in must be the same as name in booking confirmation.
-Once a booking has been made, no changes in name are allowed.
- The bedding is subject to availability upon check-in.
- Please provide flight details for better arrangement.
- Outdoor Swimming Pool operation time
Apr - Sep
8 am - 12 nn / 1 pm - 5 pm / 6 pm - 9 pm
Oct - Nov
8 am - 12 nn / 1 pm - 6 pm
Dec - Mar
Closed during winter
(unless otherwise stated and subject to weather conditions)Swimming pool: Closed from Mon, Dec 1, 2025 until Tue, Mar 31, 2026
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs HKD 380 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 1 year old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Adults stay for HK$ 440 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2433 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
惠枝 • couple • tw
9
2026-03-07 • via Nuitee
R
Rasmus Lund • family_with_children • dk
6
Dejligt personale, god beliggenhed, desværre ikke rent
Pros:

Fik beliggende, dejlig morgen og senge ok. Værelser slidte og ikke foreneligt rene.
Fantastisk imødekommende personale, der gjorde hele forskellen.

Cons:

Værelser slidte og ikke foreneligt rene.

2026-03-07 • via Nuitee
C
Cindy • couple • hk
9
May be back in the near future
Pros:

性價比高

Cons:

交通，但們已做得很好

2026-03-06 • via Nuitee
B
Benson • couple • au
8
2026-03-06 • via Nuitee
A
Anika • family_with_children • de
5
Zimmer okay. Lage und Service haben uns nicht gefallen.
Pros:

Kleine (was für Hongkong aber normal ist), nett eingerichtete Zimmer. Gutes Bad. Leckeres (aber in der Auswahl begrenztes) Frühstück. Kostenlose Wasserspender auf dem Flur. Kostenloser Shuttlebus zur Metro. (Alle 30 Minuten mit vorheriger Reservierung zu den Stoßzeiten.)

Cons:

Weit weg von der Innenstadt. Es gibt zwar einen kostenlosen Shuttlebus zur Metro, womit man aber nicht mehr spontan ist und trotzdem noch gut 30 Minuten ins Stadtzentrum braucht. Um das Hotel herum gibt es gar nichts, außer einen 7eleven. Die Bar hatte alle 3 Tage, die wir da waren, zu. Auf Nachfrage wegen des Wetters. Dabei hat es nicht alle drei Tage geregnet. Ansonsten gibt es keinerlei Möglichkeiten sich draußen irgendwo hinzusetzen oder aufzuhalten. (Gemessen an der Größe der Zimmer schade.) Vor allem gestört hat uns aber der Service. Im besten Fall waren die Rezeptionsmitarbeiter neutral, eher aber kurz angebunden und desinteressiert. Soll für Hongkong auch normal sein. Fanden wir trotzdem unangenehm. Insbesondere da man uns beim Einchecken ein Zimmer gegeben hat, was stark nach Rauch gerochen hat. (In einem 100% rauchfreien Hotel, laut eigener Werbung.) Dafür, dass Gäste in dem Zimmer geraucht haben, kann das Hotel nichts. Allerdings hätte es spätestens beim Reinigen des Zimmers auffallen müssen und man hätte uns bescheid sagen können, statt uns die 20 Stockwerke mit all unserem Gepäck hoch und wieder runter fahren zu lassen. Dann hat man uns als Ersatz ein schlechteres Zimmer gegeben, als das, was wir gebucht hatten, weil in unserer Kategorie angeblich kein weiteres mehr frei war. Als wir dann erneut zur Rezeption runtergefahren sind, um mitzuteilen, dass wir damit nicht einverstanden sind, war plötzlich doch noch ein Zimmer in der gebuchten Kategorie frei. Nervig, zeitraubend und wir haben uns veralbert gefühlt. Weiterhin sind die Zimmer, insbesondere die Teppichböden nicht sauber. Was kein großes Ding ist. Für den Preis hätten wir allerdings mehr erwartet. Im Ergebnis würden wir nicht nochmal da übernachten.

2026-03-06 • via Nuitee
C
Climber10672642944 • Couples
10
Good hotel
Pros:

The staffs are very nice and kind, helpful to me.

2026-03-05 • via Tripadvisor
S
Sergey • family_with_children • de
10
Pros:

The hotel is located right between the airport and the downtown part of HK. Good value for what I got. Not much in terms of food options but you can still find some or get a delivery. Overall, I was satisfied.

2026-03-05 • via Nuitee
B
Bonnie Mo LIn • family_with_children • ca
8
2026-03-05 • via Nuitee
S
Sakura • extended_group • jp
10
2026-03-05 • via Nuitee
Y
Yi Ting • family_with_children • tw
10
2026-03-05 • via Nuitee
C
Christine Ruth • extended_group • ph
8
Value for money stay. I also love that they have a decent and clean gym
Pros:

quiet environment and premium/expensive feel

Cons:

NA

2026-03-05 • via Nuitee
K
Kaech • solo_traveller • ch
6
Pros:

Acho que nada!
Talvez o cafe da manhã ou nem isso!

Cons:

De quase tudo!
Não ficaria outra!
Quando reservei, foi porque tinha a classificação de ter transporte para buscar e levar gratuitamente para o aeroporto. Chegando no aeroporto notei que não tinha indicações do transporte. Mas foi quando cheguei no hotel, que descubri que não era verdade. E que o transporte era de hotel para hotel ou algo assim. Mas, para o aeroporto, não tinha!
E no cafá da manhã apesar de coisas relativamente saborosas, era muito bagunça pelos hóspedes com crianças. Alias, tinha muitas, muitas crianças que, parecia mais com hoteis de festa para crianças!

2026-03-04 • via Nuitee
J
Jidapa • family_with_children • th
9
2026-03-04 • via Nuitee
F
fly • extended_group • tw
8
2026-03-04 • via Nuitee
Z
Zeelie • solo_traveller • za
9
2026-03-03 • via Nuitee
A
Antony Cheng • couple • hk
8
Our stay was of great value in terms of hotel room, facilities and comfort.
2026-03-03 • via Nuitee
O
Outi • extended_group • fi
7
Pros:

The location was really outside of the city but the connection via Subway was really good. Rooms were clean but the services at the hotel were not as expected.

2026-03-02 • via Nuitee
J
Jean-Claude • couple • fr
9
Qualité / Prix excellent
Pros:

Proximité aéroport, bus A52 20 HKD pour s’y rendre

2026-03-02 • via Nuitee
P
Pekka • solo_traveller • fi
8
Hieman syrjäinen mutta edulline majoittuminen hyvien liikenneyhteyksien äärellä.
Pros:

Huone siivottiin aina aamupäivällä eli oli mukavaa tulla siistiin huoneeseen leputtelemaan jalkojaan jo puoliltapäivin. Lähes aina hotelleissa saa odotella siivoojia iltapäivään asti eikä siten pääse kunnolla rentoutumaan.

Cons:

Aamiainen oli suhteellisen monipuolinen, jopa hyvä, mutta varsinkin viikonloppuisin ravintola oli erittäin ruuhkainen ja ajoittain tarjottava pääsi loppumaan. Täydennystä tuli kyllä pöytiin, kun vain jaksoi rauhassa odotella.

2026-03-01 • via Nuitee
C
Celine • solo_traveller • tw
6
Pros:

價格

Cons:

房間的燈光設計不佳

2026-03-01 • via Nuitee