Dorsett Tsuen Wan, Hong Kong

Hotels
Dorsett Hotels & Resorts
8.6 (2433 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

Children allowed

Facilities

Free beach shuttle
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:
-Special requests made at time of booking are all subject to availability.
-Name of guests checking in must be the same as name in booking confirmation.
-Once a booking has been made, no changes in name are allowed.
- The bedding is subject to availability upon check-in.
- Please provide flight details for better arrangement.
- Outdoor Swimming Pool operation time
Apr - Sep
8 am - 12 nn / 1 pm - 5 pm / 6 pm - 9 pm
Oct - Nov
8 am - 12 nn / 1 pm - 6 pm
Dec - Mar
Closed during winter
(unless otherwise stated and subject to weather conditions)Swimming pool: Closed from Mon, Dec 1, 2025 until Tue, Mar 31, 2026
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs HKD 380 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 1 year old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Adults stay for HK$ 440 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2433 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
S
Si family_with_children hk
9
Pros:

they do provide shuttle bus ferry customers between hotel and the nearest train station.

2026-03-28 via Nuitee
Y
yiwu couple cn
10
2026-03-27 via Nuitee
L
Lucas couple br
10
2026-03-27 via Nuitee
A
Andrej extended_group si
7
2026-03-27 via Nuitee
M
min che couple tw
10
2026-03-26 via Nuitee
H
Hana solo_traveller gb
7
Can be better
Pros:

They arranged me to stay at the higher floor. Good size of the room.

Cons:

The house keepers talking loudly in the corridor in early mornings, it's unpleasant.

2026-03-26 via Nuitee
E
eva family_with_children ph
5
Pros:

The hotel is quite modern and very near to the bus stop. They offer free shuttle bus to go to and from the city center.

Cons:

For the price they charged us they should have given a free bottled water an toothbruswith toothpaste. They charge 75 HK dollar for 2 toothbrushes. 1 bottle of 500 ml water at the 7/11 outside the hotel is 100 hk dollar. Another thing is the reception staff and restaurant staff has no coordination. A night before our checkout i called the restaurant and requested a take away breakfast because our flight has to leave early. The restaurant staff i spoke to promised that the takeaway breakfast will be ready at 5am (sandwich, yoghurt, apple, orange juice and water) on the day of our checkout when i came to the restaurant it is still close so i went to the front desk. The receptionist told me they were not informed that i requested a breakfast take away. They hurriedly called the chef and prepared the breakfast i requested. But it was not complete. The orange juice and apple the staff i spoke the night before promised to include on my take away were missing. No coffee was included.

2026-03-26 via Nuitee
H
Hana solo_traveller gb
8
Good service
Pros:

I've been stayed at the hotel for a week, they offered a free laundry service if I don't need house keeping during my stay. That's good to me, as sometimes I don't want people entering my room during my stay. Their concierge and shuttle service were also good, staff was friendly.

Cons:

Location. When I use google map to search the location, it shows 10 min walk from the MTR station, however, I haven't noticed that there was a very long and steep road if you by walk from Kwai Hing station, with a large and heavy suitcase, i took more than 15 min finally :(

2026-03-26 via Nuitee
河合 couple jp
7
2026-03-25 via Nuitee
G
GEETANJALI family_with_children in
7
2026-03-25 via Nuitee
Y
Yin tim candy family_with_children gb
8
2026-03-25 via Nuitee
K
Kulasingam family_with_children ca
5
2026-03-25 via Nuitee
C
Clarice Bernadette extended_group ph
8
The room is big for HK standards. Place is clean and cozy.
Pros:

It is near a bus station which is a 5minute walk and near a train station which is a 10minute walk. There is a shuttle which will take you to a mall and near another MTR station.

Cons:

Kinda far from the city and far from restaurants.

2026-03-25 via Nuitee
C
Chipanela family_with_children mz
10
2026-03-24 via Nuitee
S
Steven Vanobbergen family_with_children be
9
2026-03-23 via Nuitee
A
adis cristina family_with_children pa
9
Un poco lejos pero bien conectado
Pros:

El hotel no esta bien ubicado pero tiene un servicio de transporte maravilloso hacia un Mall que tiene de todo y que conecta con la estación de la linea central y en 20min se puede estar en el centro de la ciudad. Tiene lavandería, restaurantes y un 7eleven al lado. El personal muy amable y dispuesto a ayudar

Cons:

Fuimos en temporada alta por el año nuevo chino y el precio del hotel era mas o menos el standard para esa época, cuando llegamos caminamos muchísimo ya que no sabíamos lo del bus que llegaba a la estación Kwai Fong. Lo unico que mejoraría son las camas y almohadas lo demás todo perfecto

2026-03-23 via Nuitee
M
Mariko solo_traveller jp
10
コスパが良くリピートしたいホテル。
Pros:

空港からのバスの終着から歩いて10分程度でした。帰りも始発でとても便利でした。
スーパーや街市も徒歩圏内にあり、散策も楽しかったです。
客室は天井が高く、シャワー室も広く居心地が良かったです。
同じ階にランドリーもあり便利でした。
スタッフさんも皆さんとても親切でした。

Cons:

ホテルのせいではないのですが、地下鉄を利用する場合には幹線道路を歩かなければならず、車のスピードが早くてその脇を歩くのが怖かった。
シャトルバスや路線バスを上手に利用すれば解決可能でした。
朝ごはんが付いていたのですが、大混雑でゆったり過ごせず2日目は諦めました。
散歩がてら食べに行けば良いので次回は朝食のないプランで良いと思いました。
一つ不思議だったのは予約の時には上層階と書いてあったのが6階だったことです。宿泊可能階が5階からだったので低層では?と帰宅してから思い出しました。次回は宿泊時に訪ねるようにします。

2026-03-23 via Nuitee
R
Rievi Gale extended_group ph
9
2026-03-22 via Nuitee
R
Rievi Gale extended_group ph
9
Pros:

Room is spacious, clean and comfortable

2026-03-22 via Nuitee
L
Luiz Antonio couple br
8
2026-03-22 via Nuitee