Dorsett Tsuen Wan, Hong Kong

Hotels
Dorsett Hotels & Resorts
8.6 (2750 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:

Special requests are subject to availability upon check-in.
Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed.
Bedding type is subject to availability upon arrival.
Please provide flight details in advance for better arrival coordination.
Outdoor Swimming Pool Hours:
May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00.
Oct – Nov: 08:00 – 12:00, 13:00 – 18:00.
Dec – Apr: Closed for winter (subject to weather conditions).
Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided Once weekly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs HKD 380 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 1 year old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Adults stay for HK$ 440 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2750 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
G
GLAD couple fr
10
2026-07-18 via Nuitee
R
Rachel family_with_children au
8
Great city stay, close to the metro train station
Pros:

Loved the water filter available on each floor.
Large and great shower.
Pool area is lovely, clean and very inviting. Loved the pool toys they supplied.
Quiet area, near to a shopping spot.

Cons:

Rooms were small, not a lot of room to fit luggage.
Lifts were quite slow and didn't always stop on the floor.
Coffee on the ground floor at the cafe was too expensive.

2026-07-18 via Nuitee
F
Felicia couple us
8
2026-07-17 via Nuitee
R
Rekha couple us
3
2026-07-15 via Nuitee
P
Patrick extended_group ca
7
2026-07-15 via Nuitee
V
Vladimir solo_traveller ru
7
2026-07-14 via Nuitee
S
Swasti family_with_children id
10
Lovely place!
Pros:

The halal food, the free shuttle bus, the nice and friendly staffs, the water dispenser machine, and the 7-11 next door.
The steak in Dorsett Cafe was so delicious!

Cons:

Nothing.

2026-07-14 via Nuitee
C
Charlotte couple gb
8
2026-07-13 via Nuitee
D
Douglas solo_traveller gb
5
The hotel was good and room was comfortable but my stay was let down by noisy aircon
Pros:

The room was quite spacious. Comfortable double bed. Excellent shower

Cons:

The aircon was very noisy and made sleep difficult.

2026-07-13 via Nuitee
F
francey75 Family Kilbirnie, North Ayrshire, Ayrshire, Scotland
8
Happy to recommend
Pros:

We stayed here for 4 nights from 7th July to 11th July 2027 as a family of 6 on holiday. We booked through a travel agent so didn’t deal directly with hotel and i’m not sure what exactly we paid for this aspect of the holiday.
We were in two rooms which were triples. The location of the hotel is very good if you use the free courtesy shuttle to the metro plaza (shopping centre) and MTR station which takes about 10mins and run every 30mins to/from hotel. We bought the tourist octopus card (via app) for using public transport and found it to be very useful and easy. Also public transport is easy to navigate and I wouldn’t say we were experts in any way - about 20/25mins on same line into Victoria Harbour area).

The hotel has a good breakfast which was included in our rate. There is also a nice pool but beware of the mosquitos. It was also closed quite regularly when we were there due to thunderstorms which is clearly beyond the hotels control. Our room was clean and serviced each day. There is also an outdoor sitting area on the 6th floor called Breeze. We purchased some beers from the 7/11 shop which is right outside the hotel and sat outside in the evening before dinner. The best part of the hotel is the concierge staff. They are so helpful. Helped us with maps, booking the shuttle, taxis, directions, umbrellas and were genuinely a credit to the hotel. We had a day at Hong Kong Disney and used uber as our means of travel - it was approx £25
I would recommend this hotel for a stay in Hong Kong.

2026-07-12 via Tripadvisor
S
See Peng solo_traveller my
8
Pros:

Big room

Cons:

The bed not so comfortable

2026-07-12 via Nuitee
R
Robin solo_traveller au
7
Bobbys Banter
Pros:

Immaculate presentation
Nice friendly staff my friend in the lobby Cafe and breakfast really good man in all respects.

Cons:

No meals of an evening the large restaurant empty. For 4 star hotel need to provide.
Ordering delivery meals not acceptable tried.3 times without success.

2026-07-12 via Nuitee
F
Felicia couple us
7
2026-07-11 via Nuitee
M
Menghan solo_traveller de
10
Sehr schönes Hotel!
Pros:

Ich habe ein kostenloses Zimmer-Upgrade erhalten! Und das Zimmer war riesig!! Das Personal war sehr freundlich. Insgesamt hat mir mein Aufenthalt bei Dorsett sehr gut gefallen.

Cons:

Das Hotel liegt etwas weiter entfernt vom Central (mit Metro fast 50 Minuten) aber ein gibt einen kostenlosen Shuttlebus, der dich zur Metro Station bringt.

2026-07-11 via Nuitee
M
Muhammad Reduan family_with_children sg
8
2026-07-11 via Nuitee
V
Vladimir solo_traveller ru
8
2026-07-11 via Nuitee
J
Johmar couple nl
8
2026-07-09 via Nuitee
C
Carl solo_traveller ch
9
2026-07-07 via Nuitee
V
VickR46 Business Bayan Lepas, Penang Island, Penang
10
A decent stay
Pros:

The rooms are clean and the service is generally good. There is a shuttle which connects to the MTR station at the Metroplaza, which is very convenient. The concierge, Mr Tony and Ming were very attentive and helpful. Will recommend.

2026-07-06 via Tripadvisor
G
Genova solo_traveller ph
7
Pros:

The room was clean and the location was alright, it was a little more than 5-minute walk to the nearest station.

2026-07-06 via Nuitee