HIG Hotel & Convention

Hotels
8.4 (871 reviews)
Lot 1852, Jalan Penarak , Kuah , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly Staff
Strategic Location
Spacious Rooms
Good Breakfast Variety
Cons:
Issues with Cleanliness
Inconsistent Room Maintenance

Categories

Cleanliness
7.13
Some reviews highlighted issues with dust and stains, indicating poor cleanliness.
Service
9.1
Multiple reviews noted friendly and helpful staff.
Location
9.14
Strategically located with easy access to amenities and shopping.
Room Quality
8.09
While some rooms were spacious, there were complaints regarding cleanliness and maintenance.
Amenities
8.62
Amenities such as parking and breakfast were mentioned positively.
Value for Money
8.48
Several reviews highlighted the affordability of the hotel.
Food and Beverage
8.13
Food variety was good, but some individual items received negative feedback.
Overall Experience
8.5
Overall, a satisfactory experience despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:14

Property Description

Convenient Location

Just a 5-minute drive from Kuah Town and the popular Dataran Lang sculpture. 30 minutes from Langkawi International Airport and Langkawi Underwater World. Cenang Beach is 25 minutes away. Direct access to HIG Shopping Complex.

Modern Accommodation

Rooms with sea or mountain views, free Wi-Fi, seating area, mini-fridge, air conditioning, flat-screen TV, and en suite bathrooms with free bath amenities.

On-Site Dining

Tokya Restaurant open daily from 07:00 – 22:00, serving local Malaysian delicacies including a breakfast buffet and a la carte menu.

To experience the modern comfort and convenience offered at HIG Hotel, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that for extra beds, guests will be provided with mattresses. Extra bed charges apply.
Please note that guests are required by the property to provide a valid credit card detail for pre-authorization purpose upon booking. Debit cards may not be used during this process.
Beginning 1 July 2016, as directed by the Langkawi Municipal Council, a local government Tourism Promotion Fee would be applicable per room per night.

For Prestigious Events, Heritage Fee (Caj Warisan) of RM6 per room, per night will apply during Langkawi International Maritime & Aerospace (LIMA), Le Tour De Langkawi, Ironman, and Oceanman MalaysiaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for MYR 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 871 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.13
Overall Experience: 8.5
Y
Yu • couple • uz
9
2026-03-28 • via Nuitee
M
Miss • family_with_children • my
10
Pros:

The room was clean as well as the toilet......the food is also good especially the tomyam.....omg it's so delicious......the breakfast also have verity option.....and it's was so good......good Worth of money

2026-03-26 • via Nuitee
S
Suzana • couple • my
8
Pros:

Bilik yg luas, view menghadap laut

Cons:

Aircond x berapa sejuk.

2026-03-26 • via Nuitee
M
Marjaniah • extended_group • my
10
2026-03-26 • via Nuitee
A
Amy • family_with_children • my
9
2026-03-26 • via Nuitee
S
Suzana • couple • my
5
2026-03-25 • via Nuitee
S
Sandra • solo_traveller • my
8
2026-03-23 • via Nuitee
M
Marcos • couple • ar
1
Pros:

Nada del otro mundo.

Cons:

Es un engaño el desayuno, nos dijeron que por una convención el desayuno se serviría después de las 10 h. am. Llegamos a las 9 horas a la recepción y nos dimos cuenta que el restaurante del hotel estaba vacío, no existía tal convención y nos ofrecieron un brunch para después de las 10hs. Le expliqué que el check out era a las 10:30, digamos que nos daban media hora para el brunch y recoger nuestras cosas y salir de la habitación ...una mentira gigante. No reserven aquí, sonrien mientras te mienten. Es lejos del puerto, no hay atracciones turísticas y el hotel es medio ambiguo, igual que sus instalaciones.

2026-03-22 • via Nuitee
S
SITI SURAYA • family_with_children • my
10
2026-03-20 • via Nuitee
M
Matteo • family_with_children • it
7
Pros:

Staff molto bravo

Cons:

Camere vecchiette ma comunque per il prezzo va benissimo .. colazione molto scarsa

2026-03-16 • via Nuitee
Z
zainab • family_with_children • my
8
My family were enjoy for the holiday
Pros:

Location is very suitable and the food a delicious.

Cons:

Everything is ok

2026-03-16 • via Nuitee
R
Randall • couple • cr
9
2026-03-12 • via Nuitee
A
Ahmad Fuad Bin Mohamed Noor • family_with_children • my
8
Pros:

Hotel is nice and location is very good

2026-03-12 • via Nuitee
N
NUR AFZAN IZZANI • extended_group • my
10
2026-03-12 • via Nuitee
A
AZIMAT • couple • my
10
Nice
Pros:

Nice

Cons:

Nice

2026-03-10 • via Nuitee
V
Villemus • extended_group • my
7
Pros:

La chambre est très spacieuse, le personnel très gentil. Bon rapport qualité prix

Cons:

Le petit déjeuner n’est pas très varié, la salle de bain avait de la moisissure

2026-03-09 • via Nuitee
L
lily • couple • my
7
Pros:

Location

Cons:

Air condition need to be replaced

2026-03-07 • via Nuitee
A
Andres • couple • es
8
Pros:

Buena relación calidad precio. Buen tamaño de habitaciones.

Cons:

Aunque funciona bien, el aire acondicionado es algo ruidoso.
Las instalaciones podrían estar en mejor estado.
El desayuno estaba frio

2026-03-02 • via Nuitee
N
NOOR LIYANA AQILAH • family_with_children • my
7
Pros:

Breakfast n staff

Cons:

Kebersihan out ...berdebu berhabuk atas2 meja ...dan karpet juga...tak divakum betol2 ..bilik air berlumut ..

2026-02-27 • via Nuitee
T
TF • family_with_children • pl
2
Nie polecam
Pros:

Jedynym pozytywnym aspektem pobytu była sympatyczna i pomocna obsługa podczas meldowania – personel recepcji wykazał się uprzejmością i gotowością do wsparcia.

Cons:

Niestety, standard czystości w obiekcie pozostawiał wiele do życzenia. Już korytarz hotelowy sprawiał wrażenie zaniedbanego. W pokoju wykładzina była poplamiona, na zasłonach widoczny był kurz, a ogólny poziom higieny budził poważne zastrzeżenia. Łazienka znajdowała się w bardzo złym stanie – pod prysznicem widoczne były liczne ogniska grzyba, w odpływie znajdowały się włosy po poprzednich gościach, a szyba prysznicowa wyglądała tak, jakby od dłuższego czasu nie była czyszczona.
Dodatkowym problemem był brak ciepłej wody oraz bardzo głośno pracująca klimatyzacja, która uniemożliwiała spokojny sen.
Sytuacją, która całkowicie przekreśliła pozytywny odbiór pobytu, była obecność karaluchów w pokoju. Jeden z nich znajdował się w spodniach pozostawionych na fotelu, jeden przeleciał nam po łóżku, co jest absolutnie niedopuszczalne i świadczy o poważnych zaniedbaniach sanitarnych.

2026-02-26 • via Nuitee