Viscount on the Beach

Fair walk to restaurants, and the internet wasn’t working for the first couple of days, but they did get it fixed.

The unit was rather cheap feeling in materials. The bathrooms were dark and had no natural light or air. The bedrooms had no curtains to block out light or heat. Only fans in bedrooms despite listing A/C. There was one wall ac unit in living room only, didn't help cool the bedrooms where you sleep.

There was construction going on which was a little inconvenient but not terrible.

Facilities were very poor.

We stayed for 4 nights 6 people. There were only 1 toilet paper roll for 6 people for 4 nights.
Only 1 tablet of dishwasher
Tea, Coffee, sugar very less.

Gold coast construction, but it's gonna be worth it eventually isnt it

On the afternoon before arrival I received an urgent email from staff that I had not completed my booking. I was told I needed to send staff a copy of my identification via email before check in instructions could be provided. After a long day of travel I advised my arrival time for checkin and confirmed I would provide id at reception during open hours. I was told this was ok. When I arrived with my three children at 4:30pm, the doors were locked, the sign stated reception was open until 5pm. I had to ask a teenage resident for assistance to contact reception which took 30 minutes before a response was received. It was 36°C, we had groceries in the car, and was a very stressful process. The lady was rude and eventually begrudgingly gave me a code to get the key from the lock box and said I must return in the morning with my id. I have never experienced this before in all my travels.
I returned to reception at 9:15am to provide id, however it was closed. When I returned a short time later she was rude and blammed me and booking.com for the process.
The apartment on the most part was good, however there were ants in the kitchen that were getting into our food and in the rubbish bin. Only two coffee pods, dishwasher tab, one rubbish bag and two spare thin toilet rolls (not great quality) were provided. For a 5night stay I was disappointed. These small low cost items make a huge impact on impression and convenience which is an easy fix for the host. One of the frying pans was buckled so badly and coating damaged it could not be used. The coffee machine had not been cleaned and still had used pods inside it. The ensuite bathroom was very dated and in need of a deep clean. There was visible black mould in the shower, extractor unit in wall was dirty, dusty and black and the odor of mould was strong. On one occassion there were two baby roaches climbing the shower head. The main bed had one single lightweight waffle blanket that was stained on at least five areas.

Only Downside was bedding being joint single beds

Just 1 thing our rooms were not serviced.

There are no curtains on the windows. There is a sheer which doesn’t block the sun. they do provide an alternative which is stick your own if you want them, however permanent curtains would be great!

Power failure on last day

No baking trays/oven gloves etc, cupboards weren't as clean as they could have been, extremely tight parking space/garage, beds weren't particularly comfortable and only a double in the main bedroom (but plenty of room for a queen). Ongoing works on the perimeter of the property (which according to our booking notes should have been completed on November 28th). Construction noise from next door (which we did know about but it really is very loud from first thing every morning, and often disrupts traffic into/out of apartment block). 18 hour power outage (only affecting the apartment block, not a grid issue) although this was compensated the next day. It would be great to have a couple of board games/similar in the apartment.