Hilton Zhengzhou

Hotels
Hilton Worldwide
9.4 (137 reviews)
No. 228 Jinshui Road, Zhengzhou, Henan, 450008 , Zhengzhou , CN

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Electric car charging station
Health club
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service from staff
Comfortable and warm rooms
Convenient location near attractions
Delicious food options
Cons:
None mentioned explicitly

Categories

Cleanliness
9.2
Cleanliness was not explicitly mentioned, but the overall impression of the hotel indicates a well-maintained environment.
Service
9.7
Many reviews express gratitude for the attentive and helpful staff, highlighting exceptional service throughout the stay.
Location
9.2
The hotel is conveniently located with access to local attractions, as mentioned by several reviewers.
Room Quality
9.2
The rooms were described as warm and comfortable, contributing to a positive stay.
Amenities
9.4
Amenities such as the fitness center and breakfast offerings received positive comments from guests.
Value for Money
9.2
The overall feelings expressed suggest that guests felt they received good value for their money.
Food and Beverage
9.6
The breakfast and steak were both positively highlighted, with guests enjoying their culinary experiences.
Overall Experience
9.7
Guests consistently express a high level of satisfaction, leading to an overall excellent experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:35

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Amenities
Enjoy the health club, indoor pool, and spa tub for ultimate relaxation and leisure.

Fine Dining and Entertainment Options
Savor international cuisine at 8 Elements or opt for 24-hour room service. Unwind at the 2 bars/lounges.

For the benefit of our customers, we have provided a rating based on our rating system.

A stay at Hilton Zhengzhou places you in the heart of Zhengzhou, within a 5-minute drive of Henan Stadium and Erqi Memorial Tower. Enjoy these amenities and more by booking your stay now!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
  • At check-in, guests must provide a negative COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGO

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 137 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.4
Value for Money: 9.2
Food and Beverage: 9.6
Overall Experience: 9.7
H
hdhiejejh Solo travel
10
Accommodation
Pros:

Exceptional stay at this hotel—exceeded all my expectations! The staff were incredibly warm and attentive from check-in to check-out, always ready to assist with a smile and go the extra mile to make my trip comfortable. My room was spotlessly clean, spacious, and well-appointed with all modern amenities, the bed was so cozy that I had the best sleep during my travel. The location is perfect, close to major attractions and with easy access to public transport. The breakfast buffet was a highlight too, offering a delicious variety of fresh, high-quality dishes. I truly enjoyed every moment here and will definitely choose this hotel again for my next visit. Highly recommend it to anyone looking for a fantastic hotel experience!

2026-01-24 via Tripadvisor
G
gdjjdjdg Solo travel
10
Hilton
Pros:

Excellent Stay at Hilton Zhengzhou – Highly Recommended!

My recent stay at the Hilton Zhengzhou was simply outstanding from start to finish. The hotel impresses immediately with its elegant, modern lobby and a warm, efficient check-in process handled by genuinely friendly staff who made me feel welcome.

The room was exceptional—spacious, immaculately clean, and thoughtfully designed. The bedding was incredibly comfortable, ensuring a perfect night's sleep, and the city view from the window was stunning. All amenities were top-notch, from the high-quality toiletries to the reliable high-speed Wi-Fi.

I particularly enjoyed the breakfast at the all-day dining restaurant. The variety was impressive, featuring a delightful mix of local Chinese specialties and international classics, all with fresh, delicious ingredients. The service staff in the dining area were attentive and cheerful.

The hotel's location is another major advantage. It is conveniently situated, providing easy access to key business districts and transportation hubs, making it ideal for both work and exploration.

What truly set this experience apart, however, was the exceptional level of service. Every staff member I encountered, from housekeeping to concierge, was professional, courteous, and eager to assist. They consistently went the extra mile to ensure my stay was comfortable and seamless.

Without a doubt, the Hilton Zhengzhou sets a very high standard. It perfectly combines comfort, convenience, and superb service. I will definitely choose this hotel again on my next visit to the city and would not hesitate to recommend it to fellow travelers. A truly five-star experience!

2026-01-23 via Tripadvisor
Y
yiw853 Business
10
great
Pros:

The service at the front desk truly changed my perception of the hotel! Not only did they patiently answer all our questions, but they also proactively upgraded our room. The entire process was warm and thoughtful, making our stay both comfortable and enjoyable. I highly recommend it!

2026-01-22 via Tripadvisor
E
E3722WX_ Friends getaway
10
1
Pros:

This air-dried ham pizza at the Italian restaurant is absolutely fantastic, and I’m totally in love with it! The thin crust is baked golden and crispy, topped with premium thin-sliced air-dried ham and fresh arugula. The salty, savory ham pairs with the mild, creamy cheese perfectly—every bite is a flawless balance of flavors, pure authentic Italian deliciousness!

2026-01-21 via Tripadvisor
R
rankedj Couples
10
The hotel breakfast was very sumptuous, the gym facilities were complete, and the room was very comfortable.
Pros:

The hotel breakfast was very sumptuous, the gym facilities were complete, and the room was very comfortable. The only downside was that the internet was a bit poor. Thanks to Turbo for helping me solve the problem.

2026-01-21 via Tripadvisor
1
198yangs Couples
10
I had an absolutely fantastic stay at this hotel! The room was spotlessly clean, spacious, and equipped with all the am
Pros:

I had an absolutely fantastic stay at this hotel! The room was spotlessly clean, spacious, and equipped with all the amenities I needed—from a comfortable king-size bed to a well-functioning air conditioner and high-speed Wi-Fi. The staff were incredibly friendly and attentive; they went out of their way to help me with local recommendations and even upgraded my room for free as a welcome gesture. The location was unbeatable, just a 5-minute walk from the city center and major attractions. The breakfast buffet was a highlight too, with a wide variety of fresh, delicious options to suit every taste. I will definitely be coming back on my next trip and highly recommend this place to anyone visiting the area!

2026-01-18 via Tripadvisor
F
ftankt2026 Solo travel
10
I've had a great time here these two days. I've tried the local delicacies, such as the hot pot in Zhengzhou
Pros:

I've had a great time here these two days. I've tried the local delicacies, such as the hot pot in Zhengzhou and the noodles in Henan. They are all wonderful. Thanks to Turbo for the information.

2026-01-16 via Tripadvisor
J
jiez416 Business
10
great
Pros:

By chance, I booked a hidden gem of a hotel during my business trip. From check-in to check-out, everything went smoothly without a hitch. The room was well soundproofed and the bedding was so comfortable that I didn't want to get up. The breakfast was also delicious, and I must give it a full score!

2026-01-14 via Tripadvisor
_
_F4492ZL Friends getaway
10
Check in experience
Pros:

1. Great stay at Hilton Zhengzhou with friends! Check-in with Demi was smooth & pleasant the day before yesterday, and Nicole made our check-out quick & easy. The room was clean and cozy, awesome service all round!

2026-01-13 via Tripadvisor
G
gal2026 Family
10
great
Pros:

I was a bit tired from the long journey, but the smile of the receptionist girl instantly cheered me up. The service was considerate and thoughtful. I'm sold on this hotel!

2026-01-12 via Tripadvisor
Y
yuz549 Business
10
good
Pros:

The environment of the executive lounge is very good, which is very suitable for business talks. The dinner is also very rich. Jennifer and Helen in the lounge serve warmly.

2026-01-11 via Tripadvisor
D
D3625TBlic Solo travel
10
The staff were very friendly and the check-in process was quick. They arranged a room with a great view for me, and the
Pros:

The staff were very friendly and the check-in process was quick. They arranged a room with a great view for me, and the room temperature was very comfortable. Many thanks to Ellie.

2026-01-10 via Tripadvisor
E
E7761NGfrankl Couples
10
This is my first time in Zhengzhou. I'm grateful to Turbo for introducing the nearby scenic spots to me. It was my first
Pros:

This is my first time in Zhengzhou. I'm grateful to Turbo for introducing the nearby scenic spots to me. It was my first time to travel by subway and it was very convenient.

2026-01-07 via Tripadvisor
P
pengk2026 Business
10
The hotel stay was so great!
Pros:

Version10/10 stay! Shoutout to June at front desk—super helpful with local tips, check-in was lightning-fast. Room was spotless, bedding cozy, slept like a baby. Perfect location with a bus stop right outside. Will 100% book again!

2026-01-05 via Tripadvisor
Y
yanxiaol2025 Business
10
good
Pros:

Jennifer is very kind. She recommends delicious food to me and introduces me to nearby shopping malls and interesting places. I like this place very much.

2026-01-05 via Tripadvisor
F
fakerw2026 Family
10
The breakfast at the hotel was very sumptuous and the check-in process was quick. I'm grateful to the concierge Turbo fo
Pros:

The breakfast at the hotel was very sumptuous and the check-in process was quick. I'm grateful to the concierge Turbo for helping me retrieve the scarf I left in the restaurant. The Jiangkang Night Market he recommended was also wonderful.

2026-01-02 via Tripadvisor
R
renj843 Couples
10
nice day
Pros:

The experience was great, and I am very grateful to Alisa for her attentive service and warm care and I will choose Zhengzhou Hilton next time

2025-12-16 via Tripadvisor
W
weix704 Friends getaway
10
The first time I came to Zhengzhou Hilton Hotel, the room was very warm and comfortable. The executive bed I booked incl
Pros:

The first time I came to Zhengzhou Hilton Hotel, the room was very warm and comfortable. The executive bed I booked included lounge courtesy. Once again, I met Helen, and I had a good chat with her. He introduced me to the surrounding tourist attractions, which was very good. He prepared a small gift for me intimately. Next time I come to Zhengzhou, I will choose Hilton. Thank you

2025-12-05 via Tripadvisor
H
hjdjhfbj Business
10
Thank you to the concierge Turbo for helping me hail a taxi and enthusiastically providing me with information about the
Pros:

Thank you to the concierge Turbo for helping me hail a taxi and enthusiastically providing me with information about the city, as well as showing me how to use Didi to solve my travel problems.

2025-11-06 via Tripadvisor
M
miketW5814MD Family
10
Thanks to Hilton Hotel
Pros:

Today, I want to go to Kaifeng with my family. Because I don't know how to book tickets online in China, Tom of the concierge department helped us buy high-speed rail tickets on our mobile phones, and also recommended Kaifeng attractions to us very carefully.

2025-11-03 via Tripadvisor