Authent Hotel Otaru

Hotels
8.6 (1115 reviews)
Inaho 2-15-1 , Otaru , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained
Cons:
Small room sizes
High parking fees
Limited food options

Categories

Cleanliness
8.7
Overall cleanliness is frequently highlighted as a strong point in reviews.
Service
8.9
Staff is consistently described as friendly and accommodating.
Location
9
Location is praised for its proximity to attractions and accessibility.
Room Quality
8.2
Some reviews mention small room sizes, which affects the score.
Amenities
8.4
Amenities like onsen and public bath facilities are well received.
Value for Money
8.4
Value perception is mixed due to some costs, but overall satisfaction remains high.
Food and Beverage
8.3
Breakfast and dinner options praised, although some guests desire more variety.
Overall Experience
8.9
Guests express high satisfaction and intent to return, indicating overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:03

Property Description

Convenient Location
Located just a 5-minute walk from JR Otaru Train Station, Authent Hotel Otaru offers easy access to transportation for your stay in Otaru.

Relaxing Amenities
Unwind in the sauna, indulge in a massage, or take a dip in the spacious public bath during your stay at Authent Hotel Otaru.

Dining Options
Enjoy a variety of culinary experiences with Western dishes at Casablanca, Japanese meals at Irifune restaurant, and Teppanyaki dishes at Kaio restaurant.

Experience comfort and convenience at Authent Hotel Otaru. Book your stay now!

Important information:

Please contact the hotel in advance if you are staying with more than 1 child. Normal adult rate may apply for the 2nd child if there is only 1 adult.

A cancellation charge applies if guests with a 2-nights-minimum rate cancel the first or the second night.

Breakfast is free of charge for children aged 0-6 years.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for 100% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1115 reviews
Cleanliness: 8.7
Service: 8.9
Location: 9
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.3
Overall Experience: 8.9
R
Ridsert • solo_traveller • nl
9
2026-03-22 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-03-21 • via Nuitee
H
HISAKO • family_with_children • jp
8
2026-03-21 • via Nuitee
M
Magdalena • extended_group • au
10
2026-03-19 • via Nuitee
N
Nathan • solo_traveller • au
8
Pros:

Nice classic building with very nice lobby and staff. Rooms are nice, clean and comfortable older style but roomy enough. Nice place to stay and short walk to train station.

2026-03-16 • via Nuitee
S
Shiro • family_with_children • jp
7
2026-03-15 • via Nuitee
M
Marie • solo_traveller • jp
10
満足
Pros:

チェックインが遅くなってしまい（22時55分)申し訳ないと、伝えると
「ご移動、大変だったのでは。お疲れでしょう」と返していただきました。移動の疲れも吹っ飛びました。
大浴場は出入り口のフロアにスタッフの方が常駐してくださっていて安心でした。大浴場入浴も24時まで可能でゆったりと過ごせました。
サロンクラスラウンジは、寛げる空間でとても良かったです。
また宿泊したいと思いました。

2026-03-15 • via Nuitee
M
Melissa • family_with_children • us
9
Wonderful and calming
Pros:

Expansive, authentic, Japanese meals, staff, cleanliness

2026-03-14 • via Nuitee
A
AI MING • family_with_children • my
10
Pros:

The location of the hotel is very convenient.

Cons:

There is no parking provided. The parking fees nearby are quite expensive

2026-03-12 • via Nuitee
T
Tony • solo_traveller • us
5
Overpriced and not clean
Pros:

Fairly central location. Friendly staff

Cons:

Very dirty for Japan standards, dirty carpets and a lot of dust in the room.

2026-03-12 • via Nuitee
P
PATRICK • couple • us
10
2026-03-08 • via Nuitee
Y
Yumiko • couple • jp
10
ゆっくり満足してくつろげた
Pros:

フロントでの対応が良かった。

Cons:

ちょっと駅から時間がかかった

2026-03-06 • via Nuitee
W
wendy • couple • au
10
Perfect in every way
Pros:

Firstly all the staff are just wonderful. The location and value for money is excellent.

Cons:

Nothing

2026-03-06 • via Nuitee
翻白眼er • couple • cn
8
整体不错，推荐！
Pros:

冬天来这里的话，可以走一段商业通，就避免了在雪地在拖箱子，而且从商业通就能到酒店大门，很方便。

位置不错，离JR小樽站走路只要几分钟。酒店对面有公交站，去天狗山一车直达。
房间是很昭和的感觉，看得出来是历史比较悠久，不过维护得还不错。两个大箱子可以摊开。

大堂有一位会讲中文的女服务生，态度也很好。大堂的鲜花很好看！

另外，周边吃的很多，楼下就有一家面包店，价格也不贵。

Cons:

电梯不用刷卡就能上楼。

2026-03-05 • via Nuitee
L
Lana Abuhdura • family_with_children • us
10
Pros:

The Onsen is great and the staff are very friendly

2026-03-03 • via Nuitee
P
PEI CHUN • solo_traveller • tw
10
2026-03-03 • via Nuitee
S
Sarah • solo_traveller • us
10
Excellent location near train station, shops, restaurants. Very kind staff and rooms were comfort and spacious.
Pros:

Clean, good breakfast, great location

Cons:

Nothing!

2026-03-03 • via Nuitee
C
CHIEN TAI • family_with_children • tw
8
2026-03-01 • via Nuitee
T
Torbjorn • couple • sg
8
Overall very good value for money.
Pros:

Great location and wide range of facilities. Breakfast was good.

Cons:

A bit old

2026-02-28 • via Nuitee
Y
YUN YA • couple • tw
8
2026-02-27 • via Nuitee