Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Sauna
Packed lunches
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 2983 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
J
José Manuel Diaz • family_with_children • es
8
2026-03-07 • via Nuitee
F
Francesco • family_with_children • es
10
2026-03-07 • via Nuitee
R
Robert • solo_traveller • gb
7
Great location
Pros:

Great location. The staff were very friendly. The room was clean and comfortable.

Cons:

Room was a bit small.

2026-03-05 • via Nuitee
M
Moreno Salinas • extended_group • es
8
2026-03-05 • via Nuitee
P
Pablo • couple • es
10
2026-03-04 • via Nuitee
Y
Younes • solo_traveller • es
10
2026-03-04 • via Nuitee
T
Thongprayoon • solo_traveller • es
9
Pros:

El personal habla inglés.

Cons:

No

2026-03-04 • via Nuitee
D
Demba • family_with_children • fr
10
2026-03-03 • via Nuitee
M
Moraña Choque • solo_traveller • es
10
2026-03-03 • via Nuitee
Малиновська • extended_group • es
8
2026-03-03 • via Nuitee
M
Monica • solo_traveller • es
9
Todo muy cuidado, calidad precio acordes
Pros:

Limpieza genial
Cama y baño muy correctos
Descansé muy bien

2026-03-02 • via Nuitee
B
Bogady • solo_traveller • es
8
2026-03-02 • via Nuitee
I
Iolanda • family_with_children • es
7
Cerca del centro a buen precio
Pros:

La ubicación. Cercano a la zona del Mercado y la Catedral

Cons:

Difícil encontrar aparcamiento gratuito.
Habitación interior pequeña.

2026-03-02 • via Nuitee
S
Sirago • couple • it
9
2026-03-02 • via Nuitee
E
espespin • family_with_children • es
8
2026-03-01 • via Nuitee
V
Vladimir • couple • ua
10
Pros:

Дуже ввічливий персонал. Приїхали рано, стомлені – нам пішли назустріч, поселили раніше. Дуже хороше місцерозташування. Рекомендую

2026-03-01 • via Nuitee
M
Michael • extended_group • gb
7
Cheap and cheerful stay. Expect what you pay for.
Pros:

Good location. Very basic.

Cons:

Showers weren’t the best.

2026-03-01 • via Nuitee
A
Alexander • solo_traveller • gb
8
Pros:

Approximity to the centre, the staff, nice shower.

Cons:

Building renovation works ongoing but this is a little thing that cant be helped.It wasnt a problem for me at all.

2026-02-26 • via Nuitee
A
Andrés Rojas • solo_traveller • ve
10
Pros:

El sitio estaba muy bien ubicado. El personal de recepción era muy atento. Me dejaron entrar un poco antes del check in

Todo muy limpio y en orden. La habitación bastante bien para lo que se necesita. Es un sitio recomendable. Estas en casi el centro de Murcia por completo

2026-02-26 • via Nuitee
S
Stephen • couple • nz
1
A terrible place claustrophobic dirty noisy horrible beds and poor greating
Pros:

It felt claustrophobic, not clean, beds terrible, stuffy, very noisy and dirty and poor service. The only bit we liked was leaving

Cons:

Same as above

2026-02-26 • via Nuitee