Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Sauna
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 3234 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
S
Sara • solo_traveller • es
7
Pros:

La ubicación es excelente, y la calidad precio también. A pesar de ser bastante viejo, se veía limpio y cuidado.

Cons:

Se escuchaba todo, había ruido constante por la noche, habitación muy humilde.

2026-05-16 • via Nuitee
B
beatriz • solo_traveller • es
6
Pros:

La potencia de la ducha, la limpieza y la amabilidad del personal

Cons:

Que no había parking disponible ya que no tuve la opción de reservarlo. Creo que los clientes deberían poder reservar el parking junto a la habitación.
La almohada era muy fina y la cama no era muy cómoda

2026-05-15 • via Nuitee
F
Francisco Javier • solo_traveller • es
8
2026-05-14 • via Nuitee
Y
Younes • solo_traveller • es
10
2026-05-14 • via Nuitee
A
Alex • family_with_children • cr
8
2026-05-14 • via Nuitee
J
Jose Manuel • solo_traveller • es
1
Pros:

La ubicación

Cons:

Mucho ruido. Se escucha todo y al entrar en la habitación ya te encuentras los tapones para los oídos encima de las almohadas.

2026-05-14 • via Nuitee
A
Antonio • couple • pr
7
2026-05-14 • via Nuitee
J
JOSE • couple • es
5
Cons:

Los olores en la entrada y a pies en el armario

2026-05-13 • via Nuitee
A
ADRIANA • solo_traveller • es
10
Muy buena ubicación
Pros:

La ubicación es perfecta y la gente amable. Es una zona tranquila y no tuve ningún problema durante mi estancia. Volvería sin dudarlo

2026-05-13 • via Nuitee
R
Rolando • solo_traveller • se
4
Läget var mycket bra och snäll personal!
Cons:

Väldigt bullrig! Det verkar som inte tänkte på att ljudisolera rumsvägar.

2026-05-13 • via Nuitee
E
Elder • solo_traveller • cr
10
Pros:

Todo hermoso, excelente ubicación.

Cons:

Una mujer adulta mayor con una actitud tan malo, que hablaba muy bajo, no le importaba dar mal trato a los que iban registrando, y que le da la gana registrar lo primero que ve a la hora de revisar el pasaporte aún sabiendo que se colocó correctamente el número de pasaporte que es válido, no lo que ella prefiera poner en la hoja. No nos indica dónde se puede subir que, hace una serie de reacciones tan insolente que entre pocas palabras "busquelo usted". Lo demás, todo excelente.

2026-05-13 • via Nuitee
M
M Ángeles • solo_traveller • es
7
Bien, pero mejorable en algunos aspectos y detalles
Pros:

La ubicación

Cons:

Olía regular, como un poco a tubería o humedad. En la habitación faltaba una papelera, un espejo, ya que solo está el del baño y una percha para colgar la chaqueta, el bolso....

2026-05-12 • via Nuitee
M
María isabel • solo_traveller • es
7
2026-05-12 • via Nuitee
A
Antonio • solo_traveller • es
6
2026-05-12 • via Nuitee
R
Regina • solo_traveller • ge
7
Pros:

The location is great. Personal was very friendly.

Cons:

Couldn't switch off the air conditioning in the room.
The shower was not in a good condition.

2026-05-12 • via Nuitee
S
sáez • solo_traveller • es
8
2026-05-12 • via Nuitee
A
angel • solo_traveller • es
9
2026-05-11 • via Nuitee
Y
Yolima • solo_traveller • co
9
Pros:

Central la ubicación, buena atención y amabilidad del personal.

2026-05-10 • via Nuitee
G
Germán • solo_traveller • es
9
2026-05-10 • via Nuitee
J
Jose luis • solo_traveller • es
10
2026-05-10 • via Nuitee