Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Sauna
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 3309 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
S
Sarah Bastai • solo_traveller • fr
8
Pros:

Tout était très propre .petite chambre très bien pour une personne. Personnel agréable. Quartier calme pas loin de la gare .

Cons:

Il faisait un peu chaud dans la chambre .

2026-06-06 • via Nuitee
M
maria • solo_traveller • es
8
2026-06-06 • via Nuitee
D
Demba • solo_traveller • fr
10
2026-06-06 • via Nuitee
V
vicente terenti agullo • solo_traveller • es
4
Pros:

Ubicación y cama

Cons:

El aspecto en general del edificio y la TV no funcionaba.

2026-06-06 • via Nuitee
B
blancasm33 • solo_traveller • es
7
Cons:

Las almohadas eran muy duras

2026-06-05 • via Nuitee
G
Giuseppe • solo_traveller • es
9
Pros:

Perfect

2026-06-04 • via Nuitee
C
Carlos • solo_traveller • es
10
2026-06-04 • via Nuitee
M
María Del Carmen • extended_group • es
9
HOTEL CORRECTO Y BIEN UBICADO
Pros:

Muy correcto todo, y excelente ubicación y calidad-precio.

Cons:

Podría haber sido una habitación más amplia, con mejores vistas y sin tanto ruido exterior, pero quizá entonces no tendría ese precio

2026-06-04 • via Nuitee
T
Tasayco reyes • solo_traveller • es
10
Pros:

Toso

Cons:

Falta de taxis

2026-06-04 • via Nuitee
K
Kamal • solo_traveller • be
10
Pros:

Todo

Cons:

Nada

2026-06-03 • via Nuitee
G
Guillermo • extended_group • es
7
cumplió las expectativas
Pros:

Buena relación calidad precio y muy buena ubicación respecto al centro y estación de tren.

2026-06-03 • via Nuitee
K
Kamal • solo_traveller • be
10
2026-06-03 • via Nuitee
M
María • solo_traveller • es
10
2026-06-03 • via Nuitee
S
SILVIA • solo_traveller • ar
4
MUCHÍSIMO PARA NEJORAR
Pros:

La verdad que no puedo encontrar que es lo que me gustó. Solo decíir la ubicación del hotel.

Cons:

La atención del personal de recepción
El cuarto de baño olía muy mal
Las camas y almohadas malísimas

2026-06-02 • via Nuitee
J
Juanto • solo_traveller • es
8
Pros:

Ubicación, limpieza, nevera en interior habitación

Cons:

Inodoro mal ubicado,

2026-06-01 • via Nuitee
M
MERCEDES • solo_traveller • es
8
Pros:

Los recepcionistas muy amables, la habitación muy limpia y la ubicación cercana al centro histórico. Buena relación calidad precio, la habitación se veía viejita, pero era cómoda y muy limpia, que es lo principal. La cama muy cómoda

2026-06-01 • via Nuitee
A
Anaïs • extended_group • es
10
2026-06-01 • via Nuitee
B
Begoña • couple • es
7
Hotel correcto que mejoraría con pequeñas cosas
Pros:

La ubicación es perfecta, tienen un pequeño office con agua, micro etc, camas comodas ( no las almohadas), limpio, personal muy agradable, es un buen hotel de una estrella

Cons:

Las almohadas son extremadamente finas, no se puede regular el aire acondicionado, se nota antiguo pero bien mantenido

2026-05-31 • via Nuitee
R
Rosareyes • family_with_children • es
7
Pros:

Personal amable

Cons:

Olor a tabaco. Cama incómoda

2026-05-31 • via Nuitee
M
Martinez • couple • es
7
2026-05-31 • via Nuitee