Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 3449 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
J
Juan • extended_group • es
2
Normal
Pros:

La ubicacion y la cama

Cons:

El Lavabo es pequeñp , antiguo y may distribuido

2026-07-25 • via Nuitee
N
Nerea • solo_traveller • es
10
2026-07-25 • via Nuitee
R
rcg83 • solo_traveller • es
10
2026-07-24 • via Nuitee
M
maria • couple • es
8
2026-07-24 • via Nuitee
V
Vanesa • family_with_children • es
1
Pros:

En cuanto vimos la habitación nos fuimos...publicidad engañosa...las habitaciones NO son las que salen en las fotos

2026-07-24 • via Nuitee
T
Tarja • solo_traveller • fi
6
Pros:

Hyvä sijainti

Cons:

Huoneessa ummehtunut haju

2026-07-24 • via Nuitee
Y
Yvonne • solo_traveller • gb
1
Don't stay here. Old and tired rooms
Pros:

Location was good. Entrance and reception looked modern

Cons:

The room was dated and didnt look anything like the photos. The staff must be informed to turn the air conditioning off at night so we had a night of no sleep because it was so hot. Switches for the air conditioning are behind reception we found out when we complained.

2026-07-23 • via Nuitee
M
MARI CARMEN • extended_group • es
8
Está muy bien, volveríamos a repetir.
Pros:

Teníamos incluido el desayuno y estuvo muy bien también. En general estuvimos muy cómodos. Personal agradable y habitación adecuada.

Cons:

No me gustó que recibí unos mensajes fraudulentos sobre mi reserva, al parecer no fueron culpa del hotel, sino del propio sistema de reservas de booking. Informé de este hecho al alojamiento, y rápidamente avisaron al resto de clientes de la incidencia. No fui la única.

2026-07-23 • via Nuitee
L
Lachlan • solo_traveller • gb
10
2026-07-23 • via Nuitee
J
Juan • solo_traveller • pl
10
Pros:

El personal es muy cordial y amable. Me han tratado muchísimo mejor que en hoteles 4 estrellas.

2026-07-22 • via Nuitee
J
Juan • solo_traveller • pl
10
Pros:

El personal es muy cordial y amable, muy cálidos; prestos a resolver cualquier inquietud del huésped.
Muy recomendable.

2026-07-22 • via Nuitee
H
Hamid • solo_traveller • de
9
Pros:

Es war alles ruhig und 👍

2026-07-21 • via Nuitee
A
Ana Maria • couple • es
10
Fabulosa
Pros:

La verdad es que nos gusto todo,desde la ubicación,la zona común que tiene máquinas de bebidas etc,microondas por si quieres comer ahí con su mesa de buen tamaño,todo muy limpio, el personal muy amable y te ayudan con lo que necesitas, cama cómoda y la habitación genial con baño dentro 👏👏

Cons:

El tener que irnos 😜

2026-07-21 • via Nuitee
J
juan enrique • solo_traveller • es
7
Pros:

Los trabajadores, ubicación y limpieza

Cons:

Las paredes de papel, no pude descansar

2026-07-21 • via Nuitee
Y
Yang-Chieh • solo_traveller • nl
4
Do not recommend staying here in summer!!
Pros:

Private room and bathroom.

Cons:

It was very uncomfortable for me as there was no AC or a fan in the room and it was hell during the night for the right temperature to sleep comfortably.

2026-07-21 • via Nuitee
Y
Yulia Shvn • couple • es
7
Pros:

La ubicación genial, lo cogimos para ir al festival y estuvimos muy cómodos.

Cons:

Habitación bastante vieja, paredes de papel se escucha todo. Baño minúsculo.

2026-07-20 • via Nuitee
M
M. Luisa • couple • es
2
Un desastre!
Pros:

Baño estaba limpio aunque muy pequeña la ducha, te chocabas con las puertas al lavarte.
El aire acondicionado funcionó hasta las 10h, pero no teníamos ningún botón en la habitación para bajar, subir o apagarlo.

Cons:

No corresponde lo que se indica en la web con lo que encontramos.
Habitación pequeña.
Ni una nevera.
Paredes con pintura antigua.
Ruidos de puertas.
Vino la policía local por la mañana por chillidos.

2026-07-20 • via Nuitee
L
Liliam • couple • es
9
Genial
Pros:

Estaba todo reformado y moderno pasada la recepción. Nos sorprendió para bien, todo reformado y la habitación tenía una decoración sencilla pero moderna, teníamos agua de cortesía, nevera, gel/champu. El wifi funcionaba bien. En la entrada tienen agua y una máquina expendedora. Todo muy limpio.

2026-07-20 • via Nuitee
A
Ana • solo_traveller • es
8
Pros:

Situación

Cons:

La ducha vieja y pasillos ruidosos

2026-07-19 • via Nuitee
O
Olga Maria • couple • es
7
2026-07-11 • via Nuitee