Hotel Terranostra

Cheap. Dirty. Bed full of ants. Good location.

This is a step up from a hostel. Location is good for historical district. Room is dirty (e.g., little white specs on the bathroom walls from other people’s tooth brushing - ewwww!). Staff are OK. Tiny ants everywhere. In the bed. Biting.

Let me start by making clear that the expectations of our tour group were that we would be staying in high quality establishments with 4 star standards and indeed, that is what we experienced elsewhere in Chile and Argentina. So, someone cocked up - and having arrived late evening, we agreed to stay that night but really this was not what we expected. In terms of the area, it is certainly lively on a Friday night, which may be what some people look for, with plenty of bars, night clubs and party venues all within a short walk but don't expect any fine dining. The accommodation was less than satisfactory with no fan or air conditioning and with so much noise from the street until the early hours. A hotel safe that could not be locked was highly insecure and we had to place valuables in the safe of one of the other tour party members - wisely as it turned out as there was a robbery in the street just as we returned from a late evening drink. Final straw was the family of ants appearing in the middle of the bathroom floor just before my shower. We did like the continental breakfast and the staff in the hotel that morning did try to make the visit as pleasant as they could.

In summary then, this place needs a significant refurb but if you want to be in a more edgy part of town with lots of vibe then that may suit you. For us, this was simply not what we had paid for or expected.

This hotel has two drawbacks - it is in a complete state of neglect on the inside and is in a very grimy part of town. The first two photos show the entrance from the outside and inside. The third photo shows our shower. If you are smart you won't venture as far as a shower. It's the first time in my life that I have showered in flip-flops. We left after the first night and found a much more pleasant hotel further up the hill.

There seem to be some good TripAdvisor reviews of the hotel within the last couple of years. The hotel has been going downhill for a while I would suggest, so I am suspicious. If you still want to stay here, I would suggest just turning up and seeing for yourself before you commit. It's not like it's full or anything!

Stayed for one night as part of a touring holiday - originally booked for three nights but the whole group was moved on. Outside not particularly welcoming, graffiti on walls, one person on reception so check in took ages. Our room was small and shabby. Basically clean but the towels and bedding were grey and well worn. The so called bar and dining area was empty and I don’t know how one would have eaten or drunk that evening. The one redeeeming feature was the friendly young lady who cooked breakfast in the dining room next morning. Basically the place needs to be brought up to a higher standard if it wants to attract more visitors. I wouldn’t recommend it at all.

As you approached from the docks walls covered in graffiti
Enter hotel it looked like a run down coffee shop
One member of staff covering reception and bar
Rooms like a hostel
Dirty cover sheets on bed
Meldew on walls , windows and shower
Window overlooking township houses
Needless to stay we departed immediately to find alternative hotel
How can this be more than two star hostel
I thought it maybe used for other purposes related to docks

TODO BIEN , PARKING NO TIENE EN EL HOTEL Y ESTA A 5 CUADRAS.

The worst service ever seen, please don't go. They don't fullfil any of reservation conditions. They neither offer solutions nor apologize for the unfulfillment. They don't have a close knowledge of client oriented service.

The overriding issue with this hotel is that it’s in need of maintenance. I’d imagine that 5 years ago it was very nice, but it’s generally tatty and looks worse for wear. We also had an ongoing issue with the shower, which ran hot and cold. We were told that this was an overall hotel problem that couldn’t be fixed, which is odd.

The staff (other than the person on the front desk at night, who didn’t seem to have a clue what she was doing) were nice and did try to help, but they’ve got a tough job. Location is good, although as others have flagged the graffiti on arrival does get your attention.

My overall advice would be to spend an extra $30-50 a night and get something better elsewhere.

Habia ido dos veces antes y se destacaba por su limpieza y estilo moderno, además por la excelente calidad de su desayuno. Primero, la recepción sucia y desordenada. El check in es recién a las 4 de la tarde. Esta vez alojamos en la suite premium, que dicho sea de paso nada tiene que envidiarle a las suites supreme excepto por tener una tina de baño. La cama chirriaba al menor movimiento, el colchón no cabía por lo tanto quedaba doblado hacia arriba, hacia un calor sofocante sin aire acondicionado, no tenia ventanas ni vista al mar mas que unos pequeños ojos de buey circulares y muy sucios, la ventana del baño permitía acceder a un balcón común con otras piezas, sin privacidad, la maquina de cafe prometida no estaba, el minibar vacío y manchado con vino, tampoco hubo trago de cortesía como se ofrece. Telarañas en el cielo, mobiliario en mal estado, etc. El desayuno ya no tiene jugos naturales ni café de grano, todo envasado tipo supermercado, el pan seco, la grill no calienta el pan correctamente, etc. Detalles como que los focos de los pisos y cerámicos estan rotos, por fuera el edificio está todo rayado, etc. La atención sigue siendo buena pero definitivamente no regresaremos, menos después de haber sido una invitación sorpresa para alguien muy querido y más encima de lo caro de la habitación ($90.000 aprox x noche) fue una verdadera verguenza.

Péssimo, hotel sujo e quartos sem conforto

Arrived at hotel for a four night stay, but gentleman at the reception notified me that they would charge me a rate that was more than twice as high as the rate on my confirmed booking.com reservation. I showed the print-out of my reservation but the gentlemen at the reception didn't budge. The whole situation and surroundings of the hotel gave off a bad vibe and the terms of my booking.com reservation allowed me to cancel my reservation on the day of arrival for a small fee (US$54,), which I did.

I moved to another hotel in Valparaiso where I had a wonderful stay, but the staff of Hotel Terranostra reacted in a really nasty way to my cancellation, which prompted me to write this review to warn other potential guest. The hotel refused to return the full reservation amount (minus the reservation fee) as per the terms and conditions of the reservation, claiming that I had left after checking in. It was easy for me demonstrate that this was untrue as I never received a room key, didn't sign any guest registration forms, didn't leave a copy of my passport, or hand over my credit card to the reception staff, which are all customary for checking in at a hotel in Chile. Obviously, my credit card company sided with me and issued a full refund of the reservation amount once I handed over all the documentation relating to this case.

Refusing to refund my reservation amount until my credit card company intervened was not even the worst that happend... During the back and forth correspondence with the hotel during which I asked for the refund of the reservation amount, it became clear that the hotel had used my data they had received from Booking.com, to follow me during my subsequent hotel stays in Chile. This did not only feel creepy. It also is in clear violation of the European data protection rules, which booking.com is subject to, according to my reading of the EU GDPR, and I am currently in the process of raising this case with the relevant authorities in Europe.

All in all, I would want to warn fellow travellers against making a reservation with this property. I ended up being quite lucky as my credit card company resolved this case for me quite quickly and efficiently. If I had used another payment method, or if I had ended up making a reservation with stricter cancellation rules, this might have ended up being a much worse situation. So buyer beware!

Lovely staff and actually decent location very close to the city center but it is not in a nice area. The staff could not be nicer and the room were pretty nice.

Lovely staff in an old bank. Lots of character. Good price and terrific room.

excellent location easy walking to major tourist sights and situated on busy thoroughfare linking many restaurants and bars

When in Valparaiso, there is never another option besides staying at Terranostra. The staff is always warm and welcoming and will do anything within reason to make you comfortable. beyond the service, location is ideal , close to sightseeing, dining and business destinations - regardless of what you're planning to do.

I'll be back!

When we checked in we thought the area was a bit dodgy, but when all the shops and cafes lifted their shutters the atmosphere changed completely and it was really buzzy. Our room was good with a comfortable bed. Breakfast was good with a friendly host. The hotel was next to the steps going up to the higher levels. Short walk to some great little bars.

We booked Hotel Terranostra but was told that the hotel was overbooked and we were sent to another hotel

Didn't have a lot of time to research and this hotel met the need and price point for a last minute overnight stay. The staff spoke English and were helpful.

Main issue is they advertise parking and there was none at this hotel site. Hotel staff directed us to park at the mall which was several blocks away and presented some logistical challenges, but they do validate parking so we were not charged for parking. I

f you are a light sleeper, pay attention to room location. My roommate had a hard time sleeping due to street noise but I was fine. They offer breakfast and coffee was good.

Great location. Receptionist needs to improve their customer service and job skills. They were not welcoming at the desk. The lady, Maria Jose was unprofessional and very stiff not to help further. The hotel did not provide water unless it was tap water at breakfast. The breakfast was below average. Fruit started to go bad faster than expected. The hotel desk was not putting effort to make it more accomadating.

The location is superb, the room was quiet and well appointed, although the light in the bathroom was a bit dim. The wifi worked well for an international skype call and the breakfast chef was very friendly. The hotel were incredibly helpful and even valet parked and retrieved my car for free!