Palace Hotel

Hotels
7 (417 reviews)
40-46 Jalan Masjid India , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Kind staff
Cons:
Cleaning issues
Service inconsistencies

Categories

Cleanliness
5.58
Guests noted issues with cleanliness and hygiene, particularly with bad smells in rooms and inadequate housekeeping.
Service
7.55
Mixed reviews; while some staff were praised, negative experiences were reported with reception.
Location
9.09
Positive sentiment for location, described as ideal and close to major attractions.
Room Quality
6.54
Rooms noted to be old and in need of maintenance, but clean during the stay.
Amenities
6.57
Limited amenities available, with some lacking in-room facilities like a refrigerator.
Value for Money
7.53
Overall a fair value for budget accommodation with some positives and negatives.
Food and Beverage
5.58
Limited food options available with no breakfast.
Overall Experience
7.55
A mixed experience; positives in location and some staff, but consistent issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:24

Property Description

Central Location
Situated in the vibrant Little India District, Palace Hotel offers easy access to Putra Station and key attractions like Chinatown and the Petronas Twin Towers.

Vegetarian Restaurant
Indulge in delicious vegetarian dishes at the hotel's onsite restaurant, catering to various dietary preferences and ensuring a delightful dining experience.

Convenience and Comfort
Enjoy amenities such as free Wi-Fi, air-conditioned rooms with modern facilities, and 24-hour front desk services for a seamless stay in Kuala Lumpur.

To book your stay at Palace Hotel and immerse yourself in the rich culture of the city, make your reservation now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the hotel does not accept debit cards.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 417 reviews
Cleanliness: 5.58
Service: 7.55
Location: 9.09
Room Quality: 6.54
Amenities: 6.57
Value for Money: 7.53
Food and Beverage: 5.58
Overall Experience: 7.55
V
Vishal • extended_group • nz
8
Pros:

Proeprty was good but hotel asked for extra 15 ringgit per person so in total we paid 60 ringgit. Dont know what was that for

2026-04-18 • via Nuitee
A
Ari • couple • ca
8
2026-04-12 • via Nuitee
N
Norita • solo_traveller • bn
8
2026-04-10 • via Nuitee
A
Ahmad Irawadi • solo_traveller • bn
9
2026-04-06 • via Nuitee
N
Nani • family_with_children • my
10
2026-04-06 • via Nuitee
B
Baklin • family_with_children • my
8
2026-04-05 • via Nuitee
Z
Zenati • couple • fr
2
Cons:

Très sale pas hygiénique.

2026-04-03 • via Nuitee
M
MOHAMED ARIFEEN BIN • family_with_children • my
10
Pros:

Best

2026-04-01 • via Nuitee
P
Przemek • couple • de
1
Pros:

Nic

Cons:

Brud, pełno karaluchów i smród nie do wytrzymania.

2026-03-30 • via Nuitee
I
irudhayaraj • solo_traveller • in
10
Pros:

Good

2026-03-19 • via Nuitee
D
Dharmalingam • solo_traveller • lk
9
Excellent
Pros:

Staff

Cons:

No indian chennals in tv

2026-03-17 • via Nuitee
S
Said • couple • fr
8
Pros:

La réception est très sympa. J'ai pu laisser une semaine mes valises en stock chez eux

Cons:

Besoin d'un petit rafraîchissement

2026-03-15 • via Nuitee
A
Aliif • extended_group • my
3
Pros:

Kedudukan yang strategik. Belakang hotel Jalan Tar. Jalan sikit jumpa sogo KL. Staf mesra.

Cons:

Kebersihan di hotel ini sangat tak terjaga. Di salah satu bilik kami, penuh bersepah rambut rambut keguguran. Selain itu, comforter dan sarung bantal kotor dan tak bersih! Ada kesan kesan kotoran. Bilik kami semua "berbau". Ada satu bau macam bau lembap dan tidak menyenangkan.

2026-03-15 • via Nuitee
A
Amin sukran hilmi • couple • my
9
2026-03-09 • via Nuitee
J
Jumadil • couple • my
7
2026-03-08 • via Nuitee
D
dananjaya • couple • lk
7
2026-03-02 • via Nuitee
M
Maan • solo_traveller • gb
6
2026-03-02 • via Nuitee
N
NORIDA • couple • my
4
2026-03-01 • via Nuitee
K
Kurt • solo_traveller • us
6
Pros:

The hotel room was fine, low cost good value. Close to train station and KLCC is 30 minutes walk.

Cons:

the location is just too noisy , not one decent nights sleep.

2026-02-28 • via Nuitee
F
Farahain • couple • my
10
2026-02-23 • via Nuitee