The Originals City, L'Haut' Aile

Hotels
The Originals City
8.8 (121 reviews)
Z.A.C. (zone d'activités) Les Terrasses, Avenue des Longues Pièces, Coquelles, Pas-de-Calais, 62231 , Coquelles , FR

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Garden
Elevator
Conference space
Golfing nearby
Breakfast available (surcharge)
Free newspapers in lobby
Meeting rooms
See all facilities

Review Highlights

Pros:
Convenient location
Good value for one night stay
Cons:
Bed bugs and cleanliness issues
Inadequate service regarding complaints

Categories

Cleanliness
7.03
Positive sentiment on cleanliness but severely impacted by reports of bed bugs.
Service
8.5
Lack of empathy from staff mentioned, but generally friendly service implied.
Location
10
Conveniently located close to the tunnel and nearby shopping mall.
Room Quality
8.54
Room conditions varied; concerns about heat and bedding standards.
Amenities
8.99
General amenities are satisfactory for a short stay.
Value for Money
9.52
Considered good value for a one-night stay near transport links.
Food and Beverage
7.98
Issues with dining availability during peak hours.
Overall Experience
9.83
Positive experiences offset by significant negatives from bed bugs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:28

Property Description

Garden Views and Complimentary Wi-Fi
Indulge in the scenic garden views and stay connected with the complimentary wireless internet access throughout the property.

Culinary Delights and Refreshing Beverages
Treat yourself to regional cuisine at LHaut Aile restaurant, enjoy room service, and unwind with a drink at the bar/lounge. Don't miss the daily buffet breakfast offerings.

Convenient Amenities and Event Spaces
Experience top-notch facilities including a computer station, free newspapers in the lobby, and a 24-hour front desk. For events, there are conference spaces and meeting rooms available. Benefit from free onsite parking too!

Book your stay at The Originals City, L'Haut' Aile in Coquelles today for a delightful experience in Calais Fréthun.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff wears personal protective equipment

See all policies

Location

Guest Reviews

8.8
Based on 121 reviews
Cleanliness: 7.03
Service: 8.5
Location: 10
Room Quality: 8.54
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 7.98
Overall Experience: 9.83
V
veronica
10
Pros:

Big shopping center nearby with variety of shops and restaurants.
Close to LeShuttle.

2025-10-09 via Nuitee
R
Rosemary
8
Pros:

Clean room very convenient for disabled husband. Helpful staff

2025-10-01 via Nuitee
R
Richard
10
Pros:

Clean room, good stop over for eurotunnel. Quiet area.
Friendly staff

2025-09-29 via Nuitee
A
Andy family
8
Pros:

Easy to access the tunnel and walk to the nearby shopping mall for dinner.

2025-08-31 via Nuitee
R
Richard partner
8
Pros:

Bathroom basin plug was jammed and would not allow basin to be emptied. Plug had to be prised out.

2025-08-26 via Nuitee
H
Hazel
2
Horrific bed bugs and insects
Pros:

This was simply horrific. Arriving so late in the evening to shower get in bed and wake up to a bed covered in bugs was the worst experience. Wiping them off my personas then finding more left in the bed well was like being on I’m a celebrity get me out of here!!
After speaking to someone who apparently was a manager with no empathy or even an apology just summed up the hotel.

2025-08-14 via Nuitee
R
Richard partner
10
Pros:

Very good value

2025-08-12 via Nuitee
A
Alfred
8
Nice place to stay
Pros:

Nice hotel and very well situated. Room was far too hot however.

2025-07-24 via Nuitee
G
Gavin
8
Pros:

Perfect for Eurotunnel.

2025-07-19 via Nuitee
K
Katherine partner
10
Pros:

An absolutely fantastic stay at a hotel a short drive from the channel Tunnel terminal. It was everything we needed, quick to check in, friendly staff, a clean spacious room and a fantastic bed for the night. The room was quiet, a fan was provided and we had a much needed night’s sleep in a very comfy bed. We were a little concerned about security and parking a car, but I would not hesitate to return, or recommend this hotel to others needing an overnight stop in Calais.

2025-07-19 via Nuitee
J
Johanna
10
Pros:

Exactly what we needed for a one night stay, very close to Le Shuttle. Perfect.

2025-07-14 via Nuitee
P
Paul
4
Disappointed
Pros:

No one on the desk when we arrived. We had to go out for dinner as we couldn’t dine in due to ‘68 others’ eating in. The room was nearly 30 degrees - no air conditioning or even a fan. Bed had a thick duvet on it!!! We took it out of the cover and even then it was still hot in the room despite sleeping with the window open. On the plus side, the place was clean and ideally situated for ‘Le Shuttle’.

2025-07-13 via Nuitee
E
Ellen
6
Pros:

Stopover close to Le Shuttle

2025-07-07 via Nuitee
S
Steve
10
An excellent hotel
Pros:

We use this hotel regularly when returning to the UK and it has always been an excellent stay, especially the restaurant which has always been very good and reasonably priced.

Another added advantage is it is within minutes from ‘Le Shuttle’

2025-07-06 via Nuitee
A
Arthur
8
Pros:

Great location when travelling to or from Tunnel. Very safe

2025-07-06 via Nuitee
S
Stewart partner
10
Pros:

An unexpected pleasure. Conveniently located close to Cité D’Europe, Calais centre and the Ferry port.

2025-07-01 via Nuitee
T
tim
10
Pros:

Perfect stay and great evening meal

2025-06-05 via Nuitee
A
Ann
10
Perfect for LeShuttle
Pros:

Hotel was chosen for its position next to the LeShuttle terminal, given its position I would have been happier (more relaxed) if the carpark had been secure.

2025-05-30 via Nuitee
A
Anne-Marie
10
Fabulous overnight stay
Pros:

Greeting at reception was lovely. Super helpful and efficient. All staff said hello in passing which made us feel very welcome. A brilliant evening stop over if you arrive in France after 10pm and don’t want to drive any further. Also dog friendly. We have two cocker spaniels. Very quiet although when our dogs saw the rabbits - there are loads- they were very vocal!!

2025-05-21 via Nuitee
I
Iolo
10
Pros:

Great location for the Tulip fields.
Positive - comfortable rooms, bike rental in site, bowlibg on site, friendly staff, great steam room and sauna.
Negative - service slow in the bar, pool wasn't available to guests on Saturday morning because of swim lessons and aqua fit.
Woukd stay again.

2025-04-26 via Nuitee