NASPA New Otani

Hotels
8.5 (312 reviews)
Yuzawa 2117-9 , Yuzawa , jp
+81 25-780-6111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great food variety
Cons:
Concerns about bedding hygiene
Parking staff interaction

Categories

Cleanliness
7.96
Generally clean, but some mentioned discomfort with bedding hygiene.
Service
8.93
Staff were friendly and accommodating; prompt service was noted.
Location
8.47
Excellent location, though some feedback on access to main roads.
Room Quality
8.42
Large and comfortable rooms, though some noted issues with heat.
Amenities
8.45
Wide variety of amenities available, including large bathing areas.
Value for Money
8.41
Generally considered good value, slight concerns about specific charges.
Food and Beverage
8.96
Buffet was well-received with many choices; very satisfying.
Overall Experience
8.43
Overall positive experience with minor noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:55

Property Description

Luxurious Accommodations
Experience the best of Japanese and Western rooms, each with a private bathroom and modern amenities.

Recreational Activities
Enjoy skiing in the winter, as well as cycling and other outdoor activities in the surrounding area.

Dining and Entertainment
Indulge in a variety of food and beverage options, including Continental and Japanese cuisine. Unwind at the hotel's bars with lively karaoke or a serene atmosphere.

To book your stay at NASPA New Otani and explore all these fantastic features, reserve your room now!

Important information:

Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Please note that child rates are applicable to children 3 years and younger and adult rates are applicable to children 4 years and older. Please contact the property for more details.

Only skiing is is possible at the property. Snowboarding is not possible.

Renovation work of the property will be carried out from 11/05/26 to 30/11/26.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 312 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.43
S
SAORI • family_with_children • jp
8
また泊まってみたい！
Pros:

越後湯沢駅まで近く、駅付近には飲食店もあり、夕食を外出食べるのも便利でした。花火を出来るスペースが設けられており、花火だけ準備(ホテルでも購入可)すれば火やバケツは貸してくれるので、夜の時間も楽しめました。大浴場のお風呂は露天風呂もあり、ゆっくりできました。スタッフの方も皆親切で感じが良かったです。

Cons:

朝食は予約なしでも、美味しいビュッフェがいただける点は良かったですが、料金高めで家族分で考えると結構いい出費になってしまいます‥

2026-08-23 • via Nuitee
E
ERIKO • family_with_children • jp
7
孫同伴の家族旅行だったのでアクティビティも色々あり楽しめた
Pros:

宿泊当日が町のお祭りで花火大会があったのでホテル前からお部屋からも大花火が見れて良かった

Cons:

夕食の会計を新潟県ゴートゥーイートを使いたかったのですがチェックアウトの時にお願いしたが夕食会場での会計しか受付ないと言われ残念だった。

2026-08-17 • via Nuitee
こやま • couple • jp
8
2026-08-16 • via Nuitee
Y
yusuke • family_with_children • jp
7
2026-08-14 • via Nuitee
G
GENKI • extended_group • jp
8
夏場にスキー場のホテル来たの初めてでしたが、良かったです。新しい発見でした。
Pros:

ブッフェの種類が多く、部屋も広くて快適でした。

Cons:

ディナー時のアルコールメニューの定番品（ビール、ハイボール、サワー）を充実して欲しかった。

2026-08-14 • via Nuitee
I
IWAMOTO • couple • jp
7
2026-08-10 • via Nuitee
佳典 • solo_traveller • jp
5
Pros:

部屋が綺麗だった

Cons:

部屋のウォシュレットが壊れてる。
ウェルカムドリンクは欲しかった

2026-08-09 • via Nuitee
C
chikazawa • solo_traveller • jp
9
Pros:

喫煙所が、2カ所あってとても助かりました。

Cons:

お部屋の冷房が、少し暑かったです。

2026-08-05 • via Nuitee
M
MIHOKO • solo_traveller • jp
8
2026-07-24 • via Nuitee
Y
YASUNORI • family_with_children • jp
8
ありがとうございました
Pros:

部屋の広さと清潔感

Cons:

朝食のビュッフェの列の並び方。
日本人の習性として列を作るが、おにぎりコーナーからパンケーキコーナーまで一列になるため無駄な列となる。

2026-07-21 • via Nuitee
K
Koichi • solo_traveller • jp
9
2026-07-18 • via Nuitee
K
kato • family_with_children • jp
8
良かった
Pros:

静けさが有り良かった

Cons:

朝食が混みすぎ

2026-07-08 • via Nuitee
K
Kawahara • solo_traveller • jp
8
Pros:

温泉の質が素晴らしい！

2026-07-06 • via Nuitee
T
Toshiharu • solo_traveller • jp
10
2026-07-02 • via Nuitee
M
masa • solo_traveller • jp
6
2026-06-22 • via Nuitee
Y
Yoichi • solo_traveller • jp
8
2026-06-22 • via Nuitee
Y
yuji • extended_group • jp
10
また来たい
Pros:

キレイ

Cons:

無い

2026-06-21 • via Nuitee
太田 • couple • jp
10
このホテルを選んで良かった
Pros:

ホテル全体、宿泊した部屋も広くて綺麗で良かったです

Cons:

特になし

2026-06-07 • via Nuitee
E
eliziane • family_with_children • br
7
2026-05-29 • via Nuitee
K
KOHEI • solo_traveller • jp
10
2026-05-25 • via Nuitee