NASPA New Otani

Hotels
8.5 (290 reviews)
Yuzawa 2117-9 , Yuzawa , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great food variety
Cons:
Concerns about bedding hygiene
Parking staff interaction

Categories

Cleanliness
7.96
Generally clean, but some mentioned discomfort with bedding hygiene.
Service
8.93
Staff were friendly and accommodating; prompt service was noted.
Location
8.47
Excellent location, though some feedback on access to main roads.
Room Quality
8.42
Large and comfortable rooms, though some noted issues with heat.
Amenities
8.45
Wide variety of amenities available, including large bathing areas.
Value for Money
8.41
Generally considered good value, slight concerns about specific charges.
Food and Beverage
8.96
Buffet was well-received with many choices; very satisfying.
Overall Experience
8.43
Overall positive experience with minor noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:55

Property Description

Luxurious Accommodations
Experience the best of Japanese and Western rooms, each with a private bathroom and modern amenities.

Recreational Activities
Enjoy skiing in the winter, as well as cycling and other outdoor activities in the surrounding area.

Dining and Entertainment
Indulge in a variety of food and beverage options, including Continental and Japanese cuisine. Unwind at the hotel's bars with lively karaoke or a serene atmosphere.

To book your stay at NASPA New Otani and explore all these fantastic features, reserve your room now!

Important information:

Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Please note that child rates are applicable to children 3 years and younger and adult rates are applicable to children 4 years and older. Please contact the property for more details.

Only skiing is is possible at the property. Snowboarding is not possible.

Renovation work of the property will be carried out from 11/05/26 to 30/11/26.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 290 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.43
S
SHINYA • family_with_children • jp
9
2026-05-06 • via Nuitee
T
TOSHIO • family_with_children • jp
7
2026-05-06 • via Nuitee
R
REIKO • extended_group • jp
9
快適。
Pros:

朝食、夕食が美味しい。風呂場が清潔。EV充電器予約ができる。

Cons:

露天風呂が小さい。

2026-05-05 • via Nuitee
O
Oguma • solo_traveller • jp
8
Pros:

設備，環境及びスタッフの対応全体的に良かったと思います。

Cons:

特にない。

2026-05-05 • via Nuitee
N
nozaki • solo_traveller • jp
9
2026-05-03 • via Nuitee
E
EMIKO • family_with_children • jp
8
とても快適に過ごせました。
Pros:

とても清掃が行き届いており、快適に過ごせました。

Cons:

小さい子供が障子を破りそうで、全部外させてもらいました。日中、窓から西日が差し、カーテンを閉めると暗いし、レースカーテンがあった方が良いと思います。
今回食事を付けず外食にしましたが、ディナー、朝食がもう少し安いと有難いです。

2026-05-03 • via Nuitee
S
SHINICHI • solo_traveller • jp
9
2026-05-01 • via Nuitee
T
Tsugutoshi • solo_traveller • jp
9
とても心地よく過ごせる宿でした
Pros:

ブュッフェの食事が種類が多く、調理も凝ったものがあり、とてもおいしかった

Cons:

駅からホテル行きのバスがあるのかわからなかったので歩いたこと

2026-05-01 • via Nuitee
T
TAMAKI • solo_traveller • jp
7
Cons:

トイレのウォシュレットが故障中で水が止まらず自分の洋服と回りもビショビショになり、トイレ掃除をしました。最悪😞⤵️⤵️。部屋も空調を調節出来ず暑くて不快でした。

2026-04-28 • via Nuitee
M
Miyaji • solo_traveller • jp
10
2026-04-28 • via Nuitee
L
Lani • solo_traveller • au
10
2026-04-27 • via Nuitee
Y
YUEH TZU • family_with_children • tw
9
Pros:

雙床房還有起居室與衣帽間的空間非常的寬敞~ 窗戶大片採光非常好 ~ 大浴場的設施也很完備

2026-04-23 • via Nuitee
W
WEiling • family_with_children • tw
9
2026-04-19 • via Nuitee
O
Okuzono • couple • jp
10
ステキな滞在
Pros:

部屋が素敵でした
ブュッフェよかったです

Cons:

夕食の天ぷらが揚げたてが食べたかった

2026-04-17 • via Nuitee
L
Lutz • solo_traveller • de
6
Abenteuer
Pros:

Ein sehr geräumiges Zimmer und freundliches Personal.

Cons:

Zimmer mit alter Einrichtung.

2026-04-16 • via Nuitee
Y
yukiko • solo_traveller • jp
7
グリーンシ-ズンの値段で行けるならまて、行きたいです。
Pros:

ジュニアスイ-トでした。
素敵なお部屋で、景色も良かった。

Cons:

グリーンシ-ズンで1万円位の値段の時期との情報でしたが、適応にならず、
残念でした。

2026-04-15 • via Nuitee
洪 • solo_traveller • tw
7
2026-04-14 • via Nuitee
Y
YITING • solo_traveller • tw
9
Pros:

很日式飯店，大，乾淨，服務人員有禮貌。它有自費的游泳池溫泉和健身房，有需要可以預約。

Cons:

交了bath tax一定要拿證明，妥善保管到你離開飯店！！！我入住時現金交錢，沒拿證明，最後一天花不少時間處理這個，沒想到這麼棒的飯店會出這種差錯，所以我一開始沒注意到要跟服務人員要求收據。

2026-04-12 • via Nuitee
J
Junko • solo_traveller • jp
5
Pros:

宿泊費がお手頃

Cons:

宿泊費以外に別途費用がかけないと楽しめない

2026-04-08 • via Nuitee
P
PATRICK • solo_traveller • ph
1
2026-04-06 • via Nuitee