Alex Hotel & Spa

Hotels
•
Independent
8.8 (134 reviews)
13-15 Place des Marseillaises, Marseille, Bouches-du-Rhone, 13001 , Marseille , FR
33-4-13241324

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Pets allowed

Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Smelly rooms
Dirty surroundings
Spa hygiene issues

Categories

Cleanliness
7.55
Some reviews noted a smelly room and dirty surroundings.
Service
9.55
Staff was consistently mentioned as friendly and helpful.
Location
9.05
Convenient location near the train station but some concerns about the neighborhood.
Room Quality
9.05
Rooms were described as comfortable, spacious, and well-equipped.
Amenities
8.55
Breakfast was mentioned positively, but the spa had hygiene issues.
Value for Money
8.05
Some complaints about being overpriced, though others found it decent.
Food and Beverage
9.05
Breakfast received positive comments about quality.
Overall Experience
9.55
Overall, a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:56

Property Description

Discover a tranquil oasis at Alex Hotel & Spa, where relaxation and excitement blend seamlessly in beautiful Marseille.

Indulge in Serenity
Unwind at our full-service spa, offering rejuvenating massages that will melt your stress away. It’s the perfect retreat after a day of exploring the vibrant city.

Modern Comforts
Stay connected with complimentary wireless internet throughout the hotel. Each of our 33 air-conditioned rooms is equipped with iPod docking stations and flat-screen televisions, ensuring you feel right at home.

Savor Delightful Dining
Start your day with a delicious buffet breakfast served from 7:00 AM to 10:30 AM, and wrap up your evenings with a refreshing drink at our cozy bar/lounge.

Whether you're here for leisure or business, Alex Hotel & Spa offers an unforgettable stay. Book your escape today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 33

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.8
Based on 134 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.05
Room Quality: 9.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.55
A
Andrew
10
Great value stay in central Marseille
Pros:

Good value hotel near the train station. Buffet breakfast was decent, enough choice for vegans including almond milk on request, toast, beans, fruit salad, little jars of apple sauce and cinnamon stewed prunes which were delicious

2025-10-07 • via Nuitee
D
Diann • family
10
Pros:

The staff was very friendly and helpful. Great recommendations for lunches and dinners. The hotel room was very clean and spacious for our needs. The hotel was in a great location. It was very close the train station and rental cars. Also there were several restaurants within walking distance. They do not have parking, but there is a garage that the car rentals are in that is public parking as well. This is a family owned hotel. The breakfast was great.

2025-10-07 • via Nuitee
A
Alan
10
Pros:

The room were large and very clean. Front desk personnel were very helpful.

2025-10-05 • via Nuitee
S
Suzanne • partner
6
Pros:

Very Convenient to train station.

2025-10-03 • via Nuitee
D
Deo • partner
6
Pros:

Room was smelly specially the toilet

2025-09-26 • via Nuitee
R
Richard
6
Pros:

Nice hotel, helpful friendly staff, good breakfast bad neighbourhood. For the cost of the hotel if you are stay few days I would suggest the vieux port. Much better neighbourhood. Alex is great for one night and a need to be close to the station.

2025-09-21 • via Nuitee
S
Simon
10
Quiet hotel
Pros:

Very helpful staff with good restaurant suggestions.

2025-09-18 • via Nuitee
L
Lori • friends
10
Pros:

Large bathroom with spacious shower. Comfortable beds.

2025-09-15 • via Nuitee
S
Sharon • partner
10
Pros:

The hotel and staff were great! Bfast was excellent. The location is great for train travel. You can walk to the area of Old Port in 20-30 minutes. We enjoyed our stay at the property. The location is in a very diverse area. We felt safe at the Alex.

2025-09-13 • via Nuitee
H
Ho-ly • family
8
Pros:

The property was conveniently located right across from a train/bus station, and within walking distance to major sites.

Room was very clean and staff extremely friendly, helpful and accommodating.

That said, the immediate area around the property was fairly dirty, messy and overall unappealing.

2025-09-11 • via Nuitee
A
Anne • family
10
Pros:

The hotel was very nice and clean. Staff was friendly and helpful. Room was small but nice. Breakfast was good.

2025-09-07 • via Nuitee
M
Matt
6
Pros:

Decent hotel but way over priced for what you got.

2025-09-01 • via Nuitee
S
Songlin
10
very nice hotel to stay
Pros:

nice hotel, comfort room and have the equipment and amenity we need, convenient location, will stay again.

2025-08-28 • via Nuitee
R
Richard • partner
10
Pros:

Clean, comfortable roo, excellent location, excellent service & breakfast. Unfortunately the immediate area around the hotel is a bit dodgy, but the hotel is a diamond in the rough

2025-08-13 • via Nuitee
E
Eeva • family
8
Pros:

Nice clean hotel with modern decor across from train station . Super convenient for early departure next morning .

2025-08-10 • via Nuitee
S
Sally • family
10
Pros:

Spacious room and bathroom. Friendly staff. Near train station.

2025-07-31 • via Nuitee
M
Matthew
10
Suite was Sweet
Pros:

The suite with private balcony overlooking the city was worth it! I rarely pay for the nicest room on property when I travel but this room was perfect. The Air Conditioning was also very strong. Breakfast was serviceable and a cheap add on at booking (check the rates, it was $6 more with our room but $14+ with others)

2025-07-29 • via Nuitee
A
Aimee
10
Pros:

Easy to find across from train station. Delicious breakfast with outdoor and indoor seating. Comfortable room. Walking distance to many restaurants in Old Port.

2025-07-28 • via Nuitee
R
Rebecca
10
Great location, helpful staff!
Pros:

We loved this hotel, and it’s convenience to the train station and many restaurants.
The staff were super friendly and the rooms were clean and comfortable.

Note: the pool is not included in your stay, and some rooms have no elevator access, so be mindful when booking.

2025-07-22 • via Nuitee
J
Jodi
10
Nice hotel
Pros:

Great location right next to the train station. Be sure to go down the escalator and not the stairs as they are a challenge with luggage.
Easy to walk around the city from here.
Room was great- we got a jr suite for extra space and it was perfect!

2025-07-14 • via Nuitee