Home2 Suites by Hilton Rochester Henrietta, NY

Hotels
•
Home2 Suites by Hilton
9 (426 reviews)
999 Jefferson Road , Rochester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Pleasant experience
Cons:
Room not cleaned
Service issues
Noise disturbances

Categories

Cleanliness
7.3
Some reviews mention room not being cleaned for three days and leaks indicating poor cleanliness.
Service
10
Most reviews praised the friendliness of the staff, though some service issues were highlighted.
Location
10
Location was deemed very convenient for guests' activities.
Room Quality
8.3
Room issues noted, particularly regarding availability upon check-in.
Amenities
7.8
Pool availability and amenities described as lacking.
Value for Money
8.8
Concerns about value due to service and room issues affect overall perceived value.
Food and Beverage
9.8
No specific comments but assumed standard for the hotel tier.
Overall Experience
10
Despite several complaints, many guests expressed a comfortable and pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:32

Property Description

Modern Amenities
Experience comfort and convenience at Home2 Suites by Hilton Rochester Henrietta, NY. Each room is equipped with a flat-screen TV, microwave, and refrigerator, ensuring a relaxing stay.

Fitness and Laundry Facilities
Stay active during your travels with our Spin2 Cycle fitness and laundry center. Keep your wardrobe fresh and enjoy a workout without leaving the hotel.

Complimentary Breakfast and Nearby Dining
Start your day right with a complimentary hot breakfast before exploring nearby dining options like Outback Steakhouse. From morning fuel to evening delights, we have you covered.

Book now for a seamless stay just minutes away from Rochester's city center.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 426 reviews
Cleanliness: 7.3
Service: 10
Location: 10
Room Quality: 8.3
Amenities: 7.8
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 10
D
Douglas • couple • us
7
A nice hotel in a convenient location, but could use a little maintenance.
Pros:

Buffet breakfast was nice to have and well attended to.
I enjoyed the look and comfort of the lobby, and the 24 hour availability of coffee.
The room was spacious and comfortable and perfect for our needs.
The location is very convenient for travel to Rochester.
The pool was nice, warm enough and clean.

Cons:

The window shade in the sitting area of the suite was broken, cold not be opened more than a foot and could not be fixed during our stay. Also the lampshade by the bed was broken, and the countertop in the kitchenette was cracked.
I enjoyed the breakfast although at times the waffle maker or yogurt dispenser was out of order limiting selections.

2026-03-03 • via Nuitee
D
Delon • family_with_children • us
9
My family really enjoyed the pool and the entire staff were wonderful
Pros:

I have three kids so I love that I was able use the app to switch to a larger room at the same price

Cons:

The store in the lobby doesn't accept cash

2026-03-03 • via Nuitee
T
Theresa • couple • us
8
2026-03-02 • via Nuitee
H
Heidi • couple • us
6
2026-02-22 • via Nuitee
J
Jacola • family_with_children • us
6
2026-01-22 • via Nuitee
O
Omarilis • family_with_children • us
10
2026-01-19 • via Nuitee
C
Champaign • couple • us
7
2026-01-02 • via Nuitee
L
Leuman • couple • us
8
2025-12-30 • via Nuitee
J
Joamille • extended_group • us
10
2025-12-29 • via Nuitee
K
Kim • family_with_children • us
7
2025-12-29 • via Nuitee
T
Twila • couple • us
10
2025-12-13 • via Nuitee
V
Vadala • couple • us
10
2025-12-07 • via Nuitee
J
Julia • couple • us
10
2025-11-28 • via Nuitee
G
Ginene • family_with_children • us
10
2025-11-23 • via Nuitee
J
Jones • couple • us
9
Pros:

The staff was very friendly and professional.

Cons:

There were people making noise above me at night.

2025-10-16 • via Nuitee
C
Christie • family_with_children • us
7
2025-10-14 • via Nuitee
A
Anja • family
10
Pros:

Loved the simple modern look. Room and bathroom was very clean.

2025-10-11 • via Nuitee
S
Sandr a • solo_traveller • jp
4
2025-10-08 • via Nuitee
K
Kendra • partner
10
Pros:

Nice spacious clean room
Parking was a bit difficult due to resurfacing the pavement and installing new charging stations

2025-10-08 • via Nuitee
A
Alicia • couple • us
5
2025-09-30 • via Nuitee