Gunawangsa Manyar Hotel Surabaya

Air conditioning doesn't work and the card keep need reset..must went to lobby to many time..terrible

Good area , easy found the food.
Refrigerator not working

Not too bad, the floor is hella noisy though

Check in was fast. My room was nearby the lift. Quite noisy. The walls were quite thin and I could hear people from above and the sides. Breakfast was just okay. Internet stopped working couple of times. Good thing was that the room is spacious and has quite a few drawers.

There was so much bleaching in the swimming pool & swimming pool deep is for kids not adult.balcony was so dirty

Very good service, clean rooms

so far so good , only the Wifi..
We booked 3 rooms and all no Wifi... worked 5 mins and disconnect again..

Parking area was nightmare.

First night we hardly slept till almost midnight cos of the noisy neighbour next room. They played with two little boys and let the door open, it seems to be their culture to speak loud and not care others. Every morning we were woken up by apartment residents who live above and below our level. Just for your info Kunawangsa is a big apartment. There are 3 buildings connected to each other. Only level 16 to 20 are hotel rooms. If you want to stay here . Be prepare to unexpected noises. For staffs. 99% cannot communicate in English but they are friendly. Room and facilities are good and comfortable, clean . There are no restaurants nearby. For meal beside hotel you must take taxi to find restaurant in close by area. There are plants of taxis around but must be ready to not get exchange. Prepare small notes to pay. Taxi driver cannot speak english either so write down your name isf destination including road name to show them. There are few Kunawangsa property in town. Breakfast is bored,

Smooth check in, clean and comfortable room though it is slightly small than expected. The breakfast buffet was good.
Polite staff. Quite far from city centre.

Good service, they give me up graded room because standart room already fuul

Good

I feel happy and enjoy a stay at the sahid hotel and services hotel is very friendly and satisfying.

Over price. Towels were dirty. Bedroom is quite big but bathroom is so small.

Overall is a good stay with good price, except for the bathroom is a bit small. What upset me was the soap dish in the bathroom. It was made of glass and not fixed onto the wall. While showering in the cramp bathroom, my elbow knocked over the soap dish and broke it into pieces. Luckily I did not hurt myself and asked the maintenance to clean it up. While checking out, I was told to pay 50,000IDR for the soap dish. That is way overpriced and it is not entirely my fault. I will think that this is a safety hazard the the hotel should be responsible.

Comfort room, not far from the city center, sufficient basic facilities, friendly hotel staffs, enjoy staying in this hotel

Thankyou for free room upgrade, but the pillow n bedsheet is dirty.

Overall quite good, except location and neighborhood. Hotel was newly refurbished but already badly deteriorating. The bathroom was too small, smaller than singapore hotel w.c.'s! Food quality and selection was quite good. The staff really tried. However, at check-in they had no idea how to find or process my prepaid hotels.com reservation. This took at least 20 minutes (at late night). It seems no one has ever made an online booking there before. That was an inexcusable disaster.

I was enjoyed stay in hotel,the staff so friendly,the room was cleaned and the Service was great and also the breakfast was great too.

There is only 1 problem the breakfast was very very poor.
Nevertheless the room for improvement is there perhaps need to
look into sooner than later.