Concorde Mina Hotel

Our stay at this hotel was a major disappointment, and it failed to meet even basic expectations for a 4-star establishment.

Pros:

The room was spacious, offering plenty of space to move around.

The bed was comfortable, providing a decent sleep experience.


Cons:

Cleanliness was severely lacking. Dirty walls, dusty windows, and unwashed curtains made the room feel unhygienic.

The furniture was old and worn out, and the wallpapers were torn, giving the room a neglected and rundown appearance.

Basic amenities like an iron were not provided, which is unacceptable for a hotel claiming to be 4-star.

Room service was slow and unprofessional, making it more of a hassle than a convenience.

There was no English-speaking staff at the reception. Only the manager could communicate in English, but he was rarely available, leading to constant miscommunication and frustration.


Deceptive Practices:
The breakfast situation was a complete letdown. We paid a substantial amount in advance for a buffet breakfast, but upon arrival, there was no buffet at all. Instead, they only offered an in-room breakfast with a limited Arabic menu, which was not what was advertised. We canceled breakfast from the second day onwards, but it took multiple exhausting contacts with the staff to get only 20% of the paid amount refunded. This was incredibly frustrating and felt like a scam.

This hotel is falsely marketed as a 4-star property, but in reality, it meets 2-star standards.

Nice staying

need loads of improvement. No room cleaning on my entire stay

This place is really great for the price. Was very satisfied. One thing that was bothersome was that it didn't have any windows in my room, otherwise was smooth.

Nice hotel good for price, only one proplem no buses to haram

clean, comfort and very good hotel
the room is very nice and the breakfast was good and overall I was very happy not too far from Masjed Haram and near to Albaik restaurant

Here is my experience with Concorde Mina Hotel:

1. Wifi is not working in the room. You should go down to the lobby.
2. Room service is average.
3. Reception is below average.
4. Hotel services are below average. For example, not laundry, you need to take your cloths and look for laundry outside the hotel, then go back to collect them.
5. Breakfast buffet is average.

Thieves!! Do not trust the Egyptian receptionist, do not trust, do not trust, worst hotel ever

I don't know what the previous guests reviews were moaning about. Great hotel and more importantly great value for money considering I only paid £21 a night for two people. The hotel was very Clean, comfortable nice and quite. Above all the air conditioning was good Quality 2 and I would definitely comeback again!!. The only dissapointing element was you find the water really

Soo bad

A good stay over all

A good stay overall

It was a good stay overall

Positives

Reasonably priced
Clean room
Comfortable bed
Nice bathroom
Parking available

Negatives

Location
Buffet could have been better

Overall - Very good

Pleasant stay. Clean rooms and bathroom. Nice ambiance.

Shuttle service is up to Jamaraat only which is a negative. We had to use Taxi's every time.

Very welcoming and helpful staff. Easy to check in and out.

The hotel should have been rated one star as it was definitely not four star hotel. No lifts working, no housekeeping done,no toilet rolls, no hot water in bath. Total disaster. The only plus point was the staff were friendly. Housekeeping was done three days into our stay and even that was after complaining. Very poor service

lovely omara spend 6 days in mecca i recommended concord mina to every one it worth's it

It was very nice and comfortable stay up there. If they add car service from Hotel to Haram sharif that would be great.

The hotel would be livable if they had regular transportation to the Grand Mosque. One has to take taxis to and fro which is very inconvenient.