Transera Hotel Pontianak

Hotels
7.5 (69 reviews)
Jalan Gajah Mada, Gajah Mada 21 , Pontianak , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Good food quality
Live performances
Cons:
Cleanliness issues in bathroom
Mixed opinions on value for money
Bedroom setup issue

Categories

Cleanliness
6.8
Mixed reviews on cleanliness, with some guests mentioning cleanliness issues in the bathroom.
Service
8.3
Service was generally appreciated by guests, with friendly and helpful staff noted.
Location
8
Hotel's strategic location near key landmarks received positive feedback.
Room Quality
8
Rooms were described as comfortable and safe, with minor suggestions for improvement.
Amenities
7.3
Satisfactory amenities with positive mentions of the restaurant and live performances.
Value for Money
7.2
Mixed opinions on value for money, with some guests feeling it was worth the price paid.
Food and Beverage
8
Well-received food quality and live performances during dinner were highlighted.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:24

Property Description

Luxurious Accommodation
Hotel Transera Pontianak, located in the heart of Khatulistiwa City, offers modern rooms with stylish décor and city views. Enjoy the comfort of air conditioning and flat-screen TVs in every room, along with free toiletries in the private bathrooms.

Relaxation and Wellness
Unwind at the Grand River-X Spa and Health Centre, featuring a sauna and hot/cold whirlpool for ultimate relaxation. Indulge in massage services and take advantage of the 24-hour reception for all your needs.

Dining with a View
Experience exquisite dining at the rooftop TeraSky Restaurant overlooking the city and Kapuas River. Enjoy Indonesian and Western cuisines with the option of indoor or outdoor seating, creating a memorable dining experience.

Book your stay at Hotel Transera Pontianak for a luxurious and unforgettable experience.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PNK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 150,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 69 reviews
Cleanliness: 6.8
Service: 8.3
Location: 8
Room Quality: 8
Amenities: 7.3
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 8
C
Christi • family with young children • au
5
Passable
Cons:

It was not clean, especially bathroom

2025-06-14 • via Nuitee
M
Muhammad • family with young children • my
9
Superb
Pros:

hotel location is strategic...

Cons:

nothing

2025-06-04 • via Nuitee
Z
Zainal • family with young children • my
10
Exceptional
Pros:

Fatality good

Cons:

No

2025-05-25 • via Nuitee
C
Cory • family
8
Pros:

Restaurant up top with good food. Lots of items at breakfast. Laundry close by.

2025-05-15 • via Nuitee
C
Cory • family
8
Pros:

Nice staff. Restaurant. Food close by.

2025-05-15 • via Nuitee
W
William • with friends • my
9
One of the best stay in Pontianak City
Pros:

Cleanliness, Comfortable and Safe.
Friendly and helpful staff.
Got beautiful and chills restaurant TerraSky upstairs.😍

Cons:

Overall okay, worth as the price paid.
Other to improve maybe th3 towels need to change to new aldy, seems bit old but its okay as long as it clean..😬

2025-02-11 • via Nuitee
A
Abdul • young couple • my
8
Nice experience
Pros:

I didnt take the breakfast option but went for dinner. The food was extremely good, the live performance was lovely and really worth the money.

Cons:

I asked for queen size bed but end up with 2 single beds. My husband just combined the bed and we're good

2025-02-03 • via Nuitee
A
Alma • family with young children • my
5
Male staff at reception counter.
Pros:

Location

Cons:

1.Not really friendly male staff.

2024-12-29 • via Nuitee
J
Jacqueline • family with young children • my
7
Good
Pros:

Strategic location

Cons:

Bathroom facility could be improved

2024-12-27 • via Nuitee
L
Lan • review category business travellers • bn
7
Good
2024-10-27 • via Nuitee
A
Alexander • solo traveller • au
8
Very good
2024-08-02 • via Nuitee
M
Mona • family with young children • my
10
This is the first time i been to Pontianak, i and family very happy with the service,welcoming and the proerty.
Pros:

The room,its different with others hotel i have been before.Clean,comfortable and secure.

Cons:

Nil

2024-06-17 • via Nuitee
B
Bujang • group • my
7
Good
2024-06-03 • via Nuitee
F
Flora • family with young children • sg
10
Exceptional
2024-05-10 • via Nuitee
P
Philomena • family with young children • my
10
Exceptional
2024-04-05 • via Nuitee
W
Willis • family with young children • my
3
Poor
Pros:

I like the staff because all of them is so friendly and fast response

Cons:

I did not like the water even the water from tap smell rusty!! The matress is so dirty and the spring out of it! The comforter yellow colour and sad that my body itchy because of the matress and comforter condition.

2024-02-15 • via Nuitee
R
Rantika • young couple • de
8
Very good
2024-02-06 • via Nuitee
V
Verified traveler
4
Pros:

Inside the room was dirty and bad smell.
The hallway carpet was dirty and tiny.

2023-11-11 • via Nuitee
M
Mohd • group • my
8
Puas hati dan rasa berbaloi
Pros:

Room
Breakfast
Location

Cons:

Limited parking space

2023-08-29 • via Nuitee
A
Ahzlinda • group • my
8
Very good
Pros:

Clean,friendly and good service

2023-08-18 • via Nuitee