Four Points by Sheraton Brisbane

Hotels
•
Four Points by Sheraton
8.2 (1851 reviews)
99 Mary Street , Brisbane , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good breakfast
Cons:
Noise from construction
Issues with cleanliness
Parking costs

Categories

Cleanliness
7.78
Some reviews mentioned issues with cleanliness and a noticeable odor in the bathroom.
Service
8.25
Most reviewers found the staff to be friendly and helpful, with positive comments on check-in procedures.
Location
8.79
Multiple reviews highlighted the excellent location close to amenities and public transport.
Room Quality
8.24
General sentiment indicates rooms are comfortable, although some issues with noise and pillow quality were noted.
Amenities
7.77
Guests expressed some disappointment about the pool not being on-site and the availability of pillows.
Value for Money
7.73
The accommodation was reasonably priced, but some reviewers felt parking was excessively high.
Food and Beverage
8.78
Breakfast received consistent praise as being excellent and great value for money.
Overall Experience
8.25
Overall, guests reported a comfortable and pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Central Location
Located in the heart of Brisbane's CBD, Four Points by Sheraton Brisbane is just minutes away from popular attractions like Eagle Street Pier and Queen Street Mall.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen TV and an iPod docking station. Guests can unwind on the signature bed and stay connected with complimentary WiFi.

Dining Experience
Indulge in international cuisine at The Eatery and choose from a variety of local and international beverages. Don't forget to start your day with a delicious buffet breakfast.

Experience convenience and comfort at Four Points by Sheraton Brisbane. Book now to secure your stay at this vibrant hotel.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1851 reviews
Cleanliness: 7.78
Service: 8.25
Location: 8.79
Room Quality: 8.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 8.78
Overall Experience: 8.25
S
susieandfamily • Family • San Dimas, California
10
Good location, great accommodations, greater breakfast, GREATEST team employees!!
Pros:

The accomodations we had for our four-night stay was every bit of fantastic! As great as our room was, as yummy as the breakfast was, the Four Points team far surpassed everything else. Every single team member we encountered, was delightful, helpful, knowledgeable, genuine! From the moment we were greeted by Lauren on the first day, Sharah, and her breakfast team, Andy the great cook, and even the new trainees, not only are they wonderful ambassadors to Four Points Sheraton Brisbane, but a most positive image of our first impression to Australia. Thank you so much for a great stay! It was such a joy to return after our Princess Cruise for one last night before catching our plane back to the states.

Location: great (near the Queen Street Mall and the Brisbane Botanic Gardens
Atmosphere: A bustling city, with a variety of people types!
Rooms: Pleasant and efficient
Value: Great for us, amazing breakfast included!
Cleanliness: Very, attention to detail
Noise level: Despite construction throughout the surrounding area, the noise level was minimal.

2026-03-21 • via Tripadvisor
H
Hazel and Brad • couple • au
9
2026-03-21 • via Nuitee
R
Robert • extended_group • au
8
2026-03-21 • via Nuitee
N
Natasha • couple • au
7
Great location, clean facilities.
Pros:

Location was good and everything was clean. There was construction going on right outside our room which woke us up early, but that's not really the hotel's fault.

Cons:

The noise from construction outside our window.

2026-03-09 • via Nuitee
P
Paul • solo_traveller • us
8
Pros:

Location

2026-03-05 • via Nuitee
A
April • couple • au
8
2026-03-04 • via Nuitee
S
Sian • couple • au
5
2026-03-02 • via Nuitee
N
Natalia • extended_group • au
10
Great stay
Pros:

We had a wonderful stay. Our room was beautifully furnished. Everything was clean. The bed was super comfy and spacious and we had everything we needed in the room.

2026-03-01 • via Nuitee
A
andrew • couple • au
8
2026-03-01 • via Nuitee
G
Georgia • couple • au
3
Disappointing room was dirty.
Pros:

Location

Cons:

The room was dirty. I didn’t get what I had paid for until I had called up and I had pressed do not disturb on the door but yet was disturbed

2026-03-01 • via Nuitee
K
Karen Huttunen • couple • au
4
2026-02-28 • via Nuitee
D
Daniel • solo_traveller • au
7
2026-02-26 • via Nuitee
L
Liz Syson • family_with_children • au
6
2026-02-25 • via Nuitee
E
Edward • couple • us
10
Met/exceeded with expectations
Pros:

The young lady who checked me in was courteous, helpful and warm

Cons:

Nothing

2026-02-24 • via Nuitee
G
Graeme • solo_traveller • au
8
2026-02-24 • via Nuitee
A
Anna • couple • au
10
2026-02-24 • via Nuitee
M
Mandeep • solo_traveller • gb
4
2026-02-22 • via Nuitee
T
TheMohawkSingapore • Business • Sentosa Island, Singapore
6
Construction work going on 24/7 and inconsistent service
Pros:

Construction work going on 24/7 and inconsistent service:

Charles was fantastic but their website basically lies.

There was no chair and ottoman in my room, see pic and copy, and when I complained where it was I was told there wasn't one of the hotel anywhere!

So why is it on the hotel website for every room?

That's misleading marketing.

They also claimed that they warn guests about the non-stop construction going on on both sides of the hotel 24/7.

But again as you can see on the website front page for this hotel there is nothing there so if it's there it's been deliberately buried.

Had I known about the noise I would not have booked it.

The breakfast is fantastic, I enjoyed the Asian miso soup, teryaki salmon, and chicken noodles and I liked the gym but if you like running you won't as there's no running machine.....but they do allow you to go next door for the Westin gym which does have that.

It's pretty central but the biggest reason not to stay here is the 24/7 construction noise which they do not tell you about when you book.

2026-02-21 • via Tripadvisor
9
991tahlias • Family
6
Not the best stay
Pros:

Not the best stay. We were told in advance parking wasnt included so booked parking offsite ourself close by, we were then told at checkin it was included. We had booked interconnecting rooms, we were able to check into one room early, which we appreciated, but once the other room was ready they never actually opened the rooms up, we had to do ourselves. A frame from the window cavity fell down the morning of departure and almost took our toddler out. Staff were not apologetic, or helpful, they comped us a coffee. I asked multiple times to be sent invoice for stay and still never received it. Plenty of better options out there in Brisbane, at least the apartment was clean though and beds comfortable.

2026-02-18 • via Tripadvisor
P
Philip • couple • au
10
Ideal location, breakfast was excellent, and the staff most helpful
Pros:

We stayed on the 17th floor, quiet and very comfortable

Cons:

Nothing

2026-02-14 • via Nuitee