Four Points by Sheraton Brisbane

Hotels
•
Four Points by Sheraton
8.2 (1881 reviews)
99 Mary Street , Brisbane , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good breakfast
Cons:
Noise from construction
Issues with cleanliness
Parking costs

Categories

Cleanliness
7.78
Some reviews mentioned issues with cleanliness and a noticeable odor in the bathroom.
Service
8.25
Most reviewers found the staff to be friendly and helpful, with positive comments on check-in procedures.
Location
8.79
Multiple reviews highlighted the excellent location close to amenities and public transport.
Room Quality
8.24
General sentiment indicates rooms are comfortable, although some issues with noise and pillow quality were noted.
Amenities
7.77
Guests expressed some disappointment about the pool not being on-site and the availability of pillows.
Value for Money
7.73
The accommodation was reasonably priced, but some reviewers felt parking was excessively high.
Food and Beverage
8.78
Breakfast received consistent praise as being excellent and great value for money.
Overall Experience
8.25
Overall, guests reported a comfortable and pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Central Location
Located in the heart of Brisbane's CBD, Four Points by Sheraton Brisbane is just minutes away from popular attractions like Eagle Street Pier and Queen Street Mall.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen TV and an iPod docking station. Guests can unwind on the signature bed and stay connected with complimentary WiFi.

Dining Experience
Indulge in international cuisine at The Eatery and choose from a variety of local and international beverages. Don't forget to start your day with a delicious buffet breakfast.

Experience convenience and comfort at Four Points by Sheraton Brisbane. Book now to secure your stay at this vibrant hotel.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1881 reviews
Cleanliness: 7.78
Service: 8.25
Location: 8.79
Room Quality: 8.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 8.78
Overall Experience: 8.25
M
Mick • solo_traveller • au
10
Pros:

The staff were exceptional

2026-05-01 • via Nuitee
S
Sienna • couple • au
6
Good location but wouldn’t stay again
Cons:

* Parking was $60 per night extra - absurd
* Hot water wasn’t working on the one morning that we were getting ready to attend Anzac Day service.
We were given a free breakfast as a sorry but I don’t think this was good enough at all. Would have preferred parking be removed from the invoice.
* air conditioner only went to 24 degrees, no lower so the room was sort of warm throughout the night (I need colder)

2026-04-26 • via Nuitee
H
Hart • couple • au
8
VERY GOOD, HELPFUL STAFF, GREAT LOCATION AND COMFORTABLE ROOM
Pros:

A VERY COMFORTABLE FACILITY IN A GOOD LOCATION ALONG WITH ADEQUATE ROOM COMFORT AND FACILITIES

Cons:

MOST THIBGS WERE UP TO EXPECTATIONS

2026-04-23 • via Nuitee
T
Tautai • couple • au
6
Fair
Pros:

Fair but parking car was not good

Cons:

TV and phone not working

2026-04-22 • via Nuitee
D
Deb • solo_traveller • au
8
2026-04-22 • via Nuitee
A
Adegbemiluyi • solo_traveller • au
10
Pros:

Very excellent customer service and good location

Cons:

Nothing really

2026-04-21 • via Nuitee
C
caroline • couple • gb
6
Great location but wouldn’t stay there again
Pros:

Location

Cons:

Room needs updating. Very dark and gloomy

2026-04-19 • via Nuitee
S
Shane • solo_traveller • au
8
2026-04-17 • via Nuitee
C
Cate • solo_traveller • au
10
2026-04-17 • via Nuitee
N
Nathan • solo_traveller • au
9
Short stay
Pros:

Location

2026-04-14 • via Nuitee
H
Hong • couple • au
8
使我的期待着下降很多
Pros:

早餐还不错👍餐厅的年轻女服务员比较热情👍

Cons:

沐浴间卫生墙砖比较脏😂洗手盆有好多裂缝😢洗手后下水非常慢，

2026-04-14 • via Nuitee
N
Navneet • solo_traveller • au
10
Pros:

Location, room, staff

Cons:

N/a

2026-04-14 • via Nuitee
M
Monahan • solo_traveller • ie
10
Pros:

Staff was really helpful and friendly. The rooms were really clean and comfortable.

2026-04-14 • via Nuitee
K
kelsey • solo_traveller • au
9
Pros:

Clean and comfortable rooms and close to the casino

2026-04-13 • via Nuitee
E
Erin • couple • au
7
Comfortable and convenient
Pros:

Comfortable bed and convenient location to the Convention Centre as it was easy walking distance.

Cons:

The in-room dining did not taste very good and we didn’t know we’d be eating out of takeaway containers with bamboo cutlery.

2026-04-13 • via Nuitee
J
Jason • solo_traveller • au
7
Pros:

Location

Cons:

Noise for construction across the road from hotel

2026-04-10 • via Nuitee
D
David Adams • family_with_children • au
10
Brisbane's best kept accommodation.
Pros:

Everything. This will be my 'go to' motel when I holiday in Brisbane. The room was perfect, the roller blind totally blocks out the outside light making it seemed like the sun had already gone down, the bed was super comfortable, the bathroom is gorgeous, the TV is huge, there's a pod coffee maker, the room has everything you need. The staff were the most delightful people ever. The location is perfect, everything is there close by. The breakfast is thd best I have ever seen in any Australian motel. I loved it.

Cons:

Nothing, it's a very modern, very clean establishment.

2026-04-09 • via Nuitee
W
William • couple • au
2
2026-04-08 • via Nuitee
K
Kim • couple • au
7
Disappointing very
Pros:

Location was crowd and we were in the annex buildings which was crap as I want
Ted to go for a swim 🏊🏻‍♀️ yet had to walk in a city street to do so this was not on the description
Felt total bullshited to and rip off
And now I see it’s $150 cheaper
Not free carparking $60 for one night
Room service $6 delivery bill shit really come on the is price gouging a real shame very disappointing in your discription
What happen to your strandard I have always felt safe with booking .com no more

Cons:

As above

2026-04-08 • via Nuitee
G
Gerard • extended_group • au
8
2026-04-06 • via Nuitee