Old Oak Tree Inn

Hotels
•
OYO Rooms
2.1 (303 reviews)
1 The Common, Southall, UB2 5PJ , Hounslow , gb

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Cons:
Very dirty
Poor service
Bed bugs
Lack of amenities

Categories

Cleanliness
1
Multiple reviews indicate very dirty conditions, bed bugs, and poor sanitation.
Service
2.96
Several mentions of poor service and lack of responsiveness.
Location
3.96
Only positive aspect mentioned was the location.
Room Quality
1
Rooms described as very bad, not clean, and not suitable for women.
Amenities
1
Lack of essential amenities like towels and toilet paper.
Value for Money
2.96
Considered low quality for the price paid, but some reviews mention it as cheap.
Food and Beverage
1.96
No specific mentions, minimal expectations set.
Overall Experience
1.96
General consensus reflects extremely negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:48

Property Description

Canal-side Charm and Modern Comfort

Comfortable Rooms and Entertainment

Convenient Location for Leisure and Business

Book your stay at OYO Old Oak Tree Inn now to experience the perfect blend of tradition and modern amenities.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

2.1
Based on 303 reviews
Cleanliness: 1
Service: 2.96
Location: 3.96
Room Quality: 1
Amenities: 1
Value for Money: 2.96
Food and Beverage: 1.96
Overall Experience: 1.96
U
usman • couple • pk
1
I am extremely disappointed with my recent stay at this hotel. It was one of the worst experiences I have ever had in th
Pros:

I am extremely disappointed with my recent stay at this hotel. It was one of the worst experiences I have ever had in the UK.

The room was not clean at all. The bedding was unacceptable — the duvet provided for my baby was extremely small and not warm enough. To make matters worse, there appeared to be bed bugs, and we started experiencing itching during our stay, which made the situation even more distressing and uncomfortable.

The bathroom facilities were also unacceptable. There was no proper hot or cold water available, making it very difficult to use the shower or even wash properly. Basic amenities were either missing or not functioning.

The overall hygiene standards were very poor. There was clearly a lack of cleaning and maintenance. Even simple things like a TV remote were missing from the room.

Additionally, the atmosphere in the hotel lobby was highly unprofessional. There was a person sleeping on the floor in the lounge area, which made the environment feel unsafe and poorly managed. The staff did not demonstrate professionalism or proper customer service throughout our stay.

I have never experienced such poor standards in a hotel in the UK before. There seems to be a serious lack of cleanliness, organisation, and basic hospitality ethics.

I would not recommend this hotel to anyone, especially families. Significant improvements are urgently needed in cleanliness, maintenance, and customer service.

Cons:

I am extremely disappointed with my recent stay at this hotel. It was one of the worst experiences I have ever had in the UK.

The room was not clean at all. The bedding was unacceptable — the duvet provided for my baby was extremely small and not warm enough. To make matters worse, there appeared to be bed bugs, and we started experiencing itching during our stay, which made the situation even more distressing and uncomfortable.

The bathroom facilities were also unacceptable. There was no proper hot or cold water available, making it very difficult to use the shower or even wash properly. Basic amenities were either missing or not functioning.

The overall hygiene standards were very poor. There was clearly a lack of cleaning and maintenance. Even simple things like a TV remote were missing from the room.

Additionally, the atmosphere in the hotel lobby was highly unprofessional. There was a person sleeping on the floor in the lounge area, which made the environment feel unsafe and poorly managed. The staff did not demonstrate professionalism or proper customer service throughout our stay.

I have never experienced such poor standards in a hotel in the UK before. There seems to be a serious lack of cleanliness, organisation, and basic hospitality ethics.

I would not recommend this hotel to anyone, especially families. Significant improvements are urgently needed in cleanliness, maintenance, and customer service.

2026-02-13 • via Nuitee
B
Budlewska • family_with_children • gb
9
2026-02-10 • via Nuitee
K
kobinath • family_with_children • gb
1
Pros:

Not clean

Cons:

Dirty bed and pillow

2026-02-10 • via Nuitee
N
Nikzad • extended_group • gb
1
Never would go again and won't recommend anyone
Pros:

Got sick when come back from hotel was very untidy

Cons:

89% things I didn't like

2026-01-30 • via Nuitee
J
Jassodra • couple • gb
1
This hotel is not fit to be advertised foe rent
Pros:

The property is not fit for renting it is like a dump with broken bed, cold room and not hot water in the bathroom I was actually hitting my head on the ceiling as it is in the loft

Cons:

There is nothing I liked about the property had worse experience of my life could not sleep last night

2026-01-20 • via Nuitee
M
Manbeer singh • couple • gb
1
Pros:

Vry bad

Cons:

Very bad

2026-01-20 • via Nuitee
A
Abhishek • couple • gb
1
2026-01-19 • via Nuitee
S
Sadik Ahmed • couple • gb
1
Pros:

Nothing it had bed bugs

Cons:

It was horrible and it had bes bugs 🐛 it was very disappointing

2026-01-19 • via Nuitee
M
Matt • couple • gb
5
Pros:

It was close to where I worked

Cons:

It was a bit rough around the edges

2026-01-19 • via Nuitee
S
Sumit singh • solo_traveller • gb
1
2026-01-19 • via Nuitee
M
Muchingami • couple • gb
1
So sad
Pros:

The place was fdirty old beds

Cons:

No words

2026-01-14 • via Nuitee
R
Rachel • couple • gb
1
DO NOT STAY HERE
Pros:

Absolutely nothing about this hotel.

Cons:

This is the worst hotel I have ever stayed in. The man who checked us in was rude, the whole hotel smelt horrendous. The mattress was broken, no towels, no tele remote control or bin. The dirtiest room/hotel I have ever stayed in, toilet flush not working. 2 electrical wires that have been disconnected just sticking out. Huge piles of rubbish inside and outside of the hotel.

2026-01-09 • via Nuitee
O
Oskar • couple • gb
1
Pros:

Absolutely nothing

Cons:

Dirty, smelly, noisy

2026-01-07 • via Nuitee
Y
yahya • extended_group • nl
1
Dirty, unsafe, and nothing like the photos — avoid completely.
Pros:

Nothing

Cons:

The word “bad” is nowhere near enough to describe how terrible this place is.
This is NOT a hotel — it is a dirty, neglected, unsafe building that should not be open to the public at all.

The level of filth is unbelievable.
If you are considering staying here, take my advice: sleeping on the street would genuinely be a better and safer option than staying in this place.

Nothing in the photos matches reality — not even close.
The pictures on Booking.com are completely misleading, and Booking.com clearly knows this because so many guests have complained, yet they keep this place listed without taking any action.

During my stay, homeless people and addicts were literally sleeping at the entrance, making the entire place unsafe, uncomfortable, and totally unfit for anyone.

The rooms are dirty, the conditions are awful, and the service simply does not exist.
I left earlier than planned because staying there any longer was impossible.

And let me add this clearly:
Do not expect Booking.com to help you, and do not expect OYO (the company operating the hotel) to help you either. In my experience, both offered nothing but empty promises and no real support at all.
You will be completely on your own if you face any problem.

Avoid this place at all costs.
This property should never have been listed as a hotel.

I wanted to show you more photos, but unfortunately I could only upload four.

2026-01-05 • via Nuitee
M
Maan • solo_traveller • gb
1
Pros:

Only location

2026-01-01 • via Nuitee
Z
Zahid • couple • gb
1
2025-12-28 • via Nuitee
K
Kopicinskij • family_with_children • gb
5
2025-12-21 • via Nuitee
P
Paprocki • solo_traveller • fr
9
2025-12-08 • via Nuitee
O
Olukayode • solo_traveller • gb
1
2025-12-05 • via Nuitee
N
Najandeep • couple • gb
1
Bad service bery poor
Pros:

Nothing Bad service

Cons:

Nothing
No one answers my calls
Or no one open the main door

2025-12-03 • via Nuitee