The Ritz-Carlton Kyoto

Words might just fail me to truly express how much we adored this place! This is our first time staying at a Ritz and we were completely blown away. The kindness of the staff and eagerness to assist us with any questions is unmatched. There are so many smiling faces greeting you when you return each evening. I enjoyed the pool and sauna. The rooms are well equipped with everything you could possibly need or may have forgotten, the bed is so comfortable! We had a delicious dinner our first night at Mizuki. The breakfast is outstanding too! Roberto and Emma were awesome! Truly thank you for such an incredible and memorable stay! We hope to return to Kyoto and no doubt would love to stay here again!!

This place cost $1500 a night and they don't even offer streaming services on tv unless you use your Apple TV account. Plus we weren't even told about this when we checked in. It's ridiclous and the Ritz and Marriott should be ashamed.

We had the most amazing experience at this beautiful, quiet and extremely Zen hotel. The staff were so welcoming and accommodating and SWEET! When the kiosk that sold French macarons was closed and I had missed them for the day, a woman on the staff named Emma had some hand delivered to my room! Also a woman on the staff named Morae was probably one of the kindest people I have ever met! She made us feel as though we were the only couple staying in the hotel! Kyoto is such a magical beautiful city. We were also able to walk to the main shops very easily within 15 minutes. Cannot recommend this hotel enough!

This hotel can be a little deceiving because when you pull up it is a little understated. But the lobby is beautiful and while the rooms are not like an American Ritz Carlton they are functional and fine. The service is perfection personified and breakfast something special. The location is within walking distance of super areas and we were made to feel very welcome. I would stay here again.

接待人員的時時關心，細膩又不流於表面，真有賓至如歸的感覺。

We stayed at the Ritz Carlton Kyoto for our 50th wedding anniversary. We had high expectations based on the reputation of the hotel. Our expectations were greatly exceeded. The room was wonderful, the restaurants top notch. We were greeted by the Rooms Division Manager, Masaya Tanaka, who proved to be the most outstanding feature of the hotel. Through the attention of Tanaka-san and his well trained and attentive staff, we felt as if we had a new immediate family! Highly recommend this hotel.

Our first time in Kyoto and stay at Ritz Carlton made our experience so much better.
Seem-less checkin , beautiful entrance, well decorated corridors, nice lobby lounge were very welcoming.
We also enjoyed Bar and Italian restaurant. Guest experience manager Shoko Hayashi took great care of us and so did Rizka Dwitama made our breakfast experience special
We had
very welcoming.
We

Staff was exceptional

Podobała mi się lokalizacja hotelu, blisko rzeki, blisko miejsc spacerowych, blisko miasta.

The Ritz-Carlton Kyoto – A Once-in-a-Lifetime Experience

I truly felt compelled to write this review because what we experienced at the The Ritz-Carlton Kyoto was unlike anything I’ve encountered in all my years of travel.

I’ve stayed in countless luxury hotels around the world, and I can say with complete confidence: I have never experienced this level of service, intentionality, and genuine care. It wasn’t just exceptional, it was emotional.

As a Titanium member, we’ve come to expect elevated experiences, but this went far beyond status. From the moment we arrived, everything felt orchestrated with precision and heart. Within seconds of stepping out of the car, a team was already there to greet us—warm, attentive, and fully present. We were welcomed by the head of the loyalty program and seamlessly escorted inside with grace and ease.

The arrival experience alone was extraordinary—we were welcomed with thoughtful gifts, beautifully presented, setting the tone for what would become an unforgettable stay.

What truly sets this hotel apart is the people. If you asked for directions anywhere on property, they didn’t point—they walked you there. Every interaction felt personal, never transactional. Every detail, no matter how small, was considered.

Each time we returned from a day of exploring Kyoto, we were greeted again—often by multiple team members—each one genuinely asking how they could enhance our stay. It never felt scripted. It felt sincere.

Breakfast was equally exceptional, offering both traditional Japanese and Western options, each executed flawlessly. Every detail—from presentation to service—was thoughtful and refined.

And then, at checkout… something I will never forget. A line of team members, from leadership to front desk to restaurant staff, gathered to personally thank us and say goodbye. It was incredibly moving and spoke volumes about the culture of this property.

The level of pride, care, and reverence these individuals bring to their roles is something I have never witnessed at this scale. They don’t just do their jobs—they honor them.

Quite honestly, this experience has set a new standard that will be nearly impossible to match.

If you are traveling to Kyoto, do not miss this hotel. It is not just a place to stay—it is something you feel.

We had the most incredible stay at Ritz Carton, Kyoto. This hotel is truly a one of a kind experience - the location is walkable to so much of Kyoto and perfectly picturesque. The atmosphere of the hotel is calm and immediately feels like a unique experience. We stayed as a family there and had an amazing experience with the Ritz Carlton Kyoto team who made us feel so special. In particular, the guest experience team member Megumi thought of every detail to make sure it was the ideal stay for our family. We will definitely come back!

Fantastic Service, everybody was very attentive, perfect location, beautiful SPA

Proximity to trains and walk around river.

歺廳好 天婦羅 🍤壽司🍱👍👍

Best hotel I’ve ever stayed at. Staff was absolutely amazing. From check-in, to the room, to the restaurants, concierge team…things just kept getting better and better. Great location and beautiful property. Couldn’t recommend it higher. Looking forward to visiting again one day!

Probably one of the best Ritz Carlton hotels I have visited in regards to service and quality. Emilian and the rest of the Ritz Carlton Kyoto staff are so proactive, helpful, and thoughtful. Emilian made sure our stay was perfect, as he knew we were there to celebrate but also had to head home soon.

FYI Do not rush breakfast here

The hotel was amazing, but the people is what it made it a memorable experience. Since the entrance, Shoko and Saito greeted us with a warm welcome. They remembered our names which made it very special.

A special thank you must go to Pablo, the supervisor, whose presence felt like the heartbeat of the guest experience. His attention to detail, proactive care, and genuine desire to ensure every moment was perfect did not go unnoticed. He is a true leader who empowers his incredible team.

As of breakfast, we were delighted by the excellent service of Caroline and Artashes. Their knowledge, impeccable timing, and personalized recommendations made every meal an event. Their warmth and professionalism are a credit to the hotel.

Finally, Nakamura in the lobby lounge provided moments of perfect tranquility, anticipating needs with a quiet efficiency that felt almost intuitive.

10/10 experience!